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The Palms Resort of Mazatlan

3.0 star property
Ocean-view resort with a swim-up bar, near Cerritos Beach

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Photo gallery for The Palms Resort of Mazatlan

Breakfast served
In-room safe, desk, laptop workspace, blackout curtains
Cocktail bar
Breakfast served
Bathroom shower
Reviews
8.4

Very good

Popular amenities

  • Bar
    BarBar
  • Pool
    PoolPool
  • Breakfast available
    Breakfast availableBreakfast available
  • 24/7 front desk
    24/7 front desk24/7 front desk
  • Housekeeping
    HousekeepingHousekeeping
  • Air conditioning
    Air conditioningAir conditioning

Check-in time

3:00 PM

Check-out time

12:00 PM

Explore the area

Map
Av. Camaron Sabalo 696, Zona Dorada, Mazatlán, SIN, 82110
  • Popular LocationMazatlan International Center7 min drive
  • Popular LocationMazatlán Aquarium8 min drive
  • Popular LocationCerritos Beach11 min drive
  • AirportMazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)34 min drive

Room options

View all photos for Suite, Ocean View

In-room safe, desk, laptop workspace, blackout curtains

Suite, Ocean View

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
  • 668 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Superior Room, 1 Queen Bed, City View

In-room safe, desk, laptop workspace, blackout curtains

Superior Room, 1 Queen Bed, City View

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Wet bar
Coffee/tea maker
  • 4 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, City View

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, City View

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
Cable channels
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Ocean View

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Ocean View

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
Cable channels
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 Queen Bed, Ocean View

In-room safe, desk, laptop workspace, blackout curtains

Superior Room, 1 Queen Bed, Ocean View

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Wet bar
Coffee/tea maker
  • 4 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

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About the area

Mazatlán

At The Palms Resort of Mazatlan you'll be 2.9 km (1.8 mi) from The Mazatlan Malecón and 4.8 km (3 mi) from Playa Norte. Highlights at this beachfront resort include a restaurant, an outdoor swimming pool and free valet parking. .The restaurant, Restaurant Panama, is open for breakfast. Pool Bar is the resort's own cocktail bar. Spend the day at the beach and enjoy the on-site kids' swimming pool and pool loungers. 7973 square feet (741 square metres) of event facilities include meeting rooms and a conference centre. Additionally, you'll find free Wi-Fi in public areas and laundry facilities. Each morning cooked-to-order breakfast is available. .Sights within a 10-minute drive of this Zona Dorada resort include Mazatlan International Center and Mazatlán Aquarium.
View more Resorts in MazatlánOpens in a new window

What's nearby

  • The Mazatlan Malecón - 3 min drive
  • El Cid Country Club Golf Course - 4 min drive
  • Mazatlan International Center - 7 min drive
  • Mazatlán Aquarium - 8 min drive
  • Cerritos Beach - 11 min drive

Getting around

  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.) - 35 min drive

Restaurants

  • ‪Los Arcos - ‬2 min walk
  • ‪Panamá - ‬1 min walk
  • ‪Zasshi Japanese Bistro - ‬2 min walk
  • ‪Zen by Zasshi - ‬2 min walk
  • ‪Villa Italia - ‬7 min walk

About this property

The Palms Resort of Mazatlan

Ocean-view resort with a swim-up bar, near Cerritos Beach
The Palms Resort of Mazatlan offers its guests an outdoor pool and a children's pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Event space at this resort measures 7973 square feet (741 square metres) and includes a conference centre. A terrace, a vending machine, and tour/ticket assistance are also featured at the business-friendly The Palms Resort of Mazatlan. Self parking and valet parking are free.

This Mazatlán resort is smoke free.

  • 1 building
  • 190 guestrooms or units
  • 6 levels
  • Conference rooms
  • 7973 sq ft of conference space
  • 741 sq. m of conference space
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
  • Swim-up bar
The Palms Resort of Mazatlan offers 190 air-conditioned accommodations with a safe and coffee/tea makers. 32-inch flat-screen televisions come with cable channels. Bathrooms include a shower and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available for a fee: MXN 265 to 400 for adults and MXN 265 to 400 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar

Restaurants on site

  • Pool Bar
  • Restaurant Panama
  • Suchi Roll

Things to do

  • Beach volleyball
  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre (7,973 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Ballroom
  • Banquet hall
  • Building
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from 20 January 2024 to 31 August 2024 (completion date subject to change). The following areas are affected:
  • One of the swimming pools

Guests will have access to the following alternative facilities during the renovation:

  • Outdoor pool

Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Palms Resort of Mazatlan

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 265 to 400 for adults and MXN 265 to 400 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 
    For guests' safety, the property includes a smoke detector in all accommodation. Contactless check-out is available.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Palms Mazatlan
Palms Resort Mazatlan
The Palms Of Mazatlan Mazatlan
The Palms Resort of Mazatlan Resort
The Palms Resort of Mazatlan Mazatlán
The Palms Resort of Mazatlan Resort Mazatlán

Frequently asked questions

What is the cancellation policy at The Palms Resort of Mazatlan?

The Palms Resort of Mazatlan offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Palms Resort of Mazatlan?

As of 30 Jun 2024, prices found for a 1-night stay for 2 adults at The Palms Resort of Mazatlan on 7 Jul 2024 start from NZ$161.90, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Palms Resort of Mazatlan?

Yep, The Palms Resort of Mazatlan has a free self car park and free valet parking.

Are there any beaches close to The Palms Resort of Mazatlan?

Yep, The Palms Resort of Mazatlan is a short 12-minute walk from Playa Brujas. Fun beach activities include volleyball.

Does The Palms Resort of Mazatlan have a pool?

Yep, and guests recommend it! The Palms Resort of Mazatlan has a pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 8:00 PM. The property will be renovating one of the swimming pools from January 20 2024 until August 31 2024 (completion date subject to change).

Does The Palms Resort of Mazatlan serve breakfast?

Sure does, cooked-to-order brekkie is offered daily.

Is there a free airport shuttle available at The Palms Resort of Mazatlan?

No, The Palms Resort of Mazatlan does not offer an airport shuttle service.

Is there a bar or restaurant at The Palms Resort of Mazatlan?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Palms Resort of Mazatlan?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at The Palms Resort of Mazatlan?

No, pets and service animals are not allowed.

The Palms Resort of Mazatlan Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 510 out of 1004 reviews" "
Rating 8 - Good. 293 out of 1004 reviews" "
Rating 6 - Okay. 103 out of 1004 reviews" "
Rating 4 - Poor. 54 out of 1004 reviews" "
Rating 2 - Terrible. 44 out of 1004 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

6/10 Okay

Rodolfo

Liked: Staff & service
Disliked: Property conditions & facilities
Construction at the palapa and pool area.
Stayed 7 nights in Mar 2024

8/10 Good

Claudia

Travelled with family
Liked: Staff & service, room comfort
Stayed 6 nights in Mar 2024

6/10 Okay

Gladys

Travelled with family
Liked: Staff & service
Disliked: Amenities
Overall hotel staff, both front desk and housekeeping were very friendly and helpful. We were able to check in a little early. Had a housekeeping issues that was resolved promptly. Restaurant staff, not so much. Also, most resorts/hotels have entertainment within the hotel but this resort didn’t.
Stayed 6 nights in Mar 2024

10/10 Excellent

Omar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay woth great food. Beach view was amazing.
Stayed 3 nights in Mar 2024

4/10 Poor

kathleen

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property was under constuction. Nothing was said when we bookedWorking until the middle of the night , noisy. Swim up bar was unavailable. We were directed to another pool, through piles of dirt, heavy equipment and the pool was in a great state of disrepair...peeling paint, missing tiles.... very old. There was a waiter to get drinks but he had to go all the way back to the main building so service took a very long time. Extremely disappointing to say the least. Certainly did not get what we paid for....rip off!
Stayed 2 nights in Mar 2024

10/10 Excellent

daisy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family oriented
Stayed 3 nights in Mar 2024

8/10 Good

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Karina

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
I was bummed the pool is not open.
Stayed 1 night in Mar 2024

10/10 Excellent

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed in this hotel twice an we always have the best experience. I just didn’t like that the pool was being remodeled an we couldn’t enjoy it as we liked too
Stayed 4 nights in Mar 2024

4/10 Poor

anthony, Moreno Valley

Travelled with partner
Liked: Cleanliness, staff & service
Terrible first the infinity pool is renovating its olnly a little pool by the swim bar not to clean they have another pool by the club house was ok to crowd with children and people my personal opinion didn’t like the room was fine. Iron iron board hair dryer clean nice room no ocean view City view
Stayed 4 nights in Mar 2024

4/10 Poor

jillian

Travelled with family, Travelled with group
Disliked: Amenities
There’s a different language barrier and that none of the staff speech any English. I also felt that the locals were treated better than white visitors/Americans. Several staff would refuse to assist you. This happened exclusively in the Panama, bakery and restaurant. I’ve been going there forever and never experienced anything like this. The hotel were fabulous and friendly. The bellhops and cleaning staff were amazing
Stayed 6 nights in Feb 2024

4/10 Poor

jillian

Travelled with family, Travelled with group
Disliked: Amenities
There’s a different language barrier and that none of the staff speech any English. I also felt that the locals were treated better than white visitors/Americans. Several staff would refuse to assist you. This happened exclusively in the Panama, bakery and restaurant. I’ve been going there forever and never experienced anything like this. The hotel were fabulous and friendly. The bellhops and cleaning staff were amazing
Stayed 6 nights in Feb 2024

6/10 Okay

TANIA

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were construction projects over the pool, and the staff was unable to provide an option, just saying there is a casa club nearby, but ee have to cross the machinery installed by the sand. The hotel property is old. I definitely don’t return to this area.
Stayed 4 nights in Feb 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Yvonne

Liked: Cleanliness
Great time. Friendly staff. Room clean and neat. Thanks
Stayed 1 night in Mar 2024

2/10 Terrible

Ernesto

Travelled with family and small children
Disliked: Amenities
The property was under construction too much noise.
Stayed 11 nights in Feb 2024

6/10 Okay

Isvi

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
They were doing construction. So we couldn't use the pool or half of the area of the hotel and the food from the restaurant Panama was bad, it made us sick
Stayed 3 nights in Feb 2024

6/10 Okay

Mayra

Travelled with family
Disliked: Property conditions & facilities
The property seemed old and damaged
Stayed 3 nights in Dec 2023

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very please
Stayed 3 nights in Feb 2024

10/10 Excellent

jenny

Travelled with partner
La alberca esta en construcción
Stayed 3 nights in Feb 2024

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service
The property was under construction which they let us know ahead of time. Most of the time the construction did not interfere with our sleeping. But there were a few AM's when construction started around 7 AM. Staff were warm, friendly and tried to be accommodating. If you are travelling to use the resort as your main place to be at-I would highly suggest another resort. If you have plans sightseeing outside of the hotel and have other adventures to see-the hotel is lovely. I can't wait to see how all the construction turns out and would definitely recommend staying here once it's done.
Stayed 9 nights in Feb 2024

6/10 Okay

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Katherine Louise

Travelled with partner
Everything was great. Rooms are a good size and well appointed. Area is nice to walk around. Staff at hotel speak English and are friendly and helpful. Only drawback was the rain
Stayed 4 nights in Feb 2024

8/10 Good

Daniel

Travelled with partner, Travelled with group
Restaurant Panama, resort room with ocean view, coffee in room, resort areas cleaned , safe, accessible and comfortable for guests and families. We celebrated 53 wedding anniversary with some inconveniences and complete satisfaction. We enjoyed our stay at the Palms Resort.
Stayed 2 nights in Jan 2024