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Eden Roc Miami Beach

4.5 star property
Luxury resort on the beach, with 3 outdoor pools

Photo gallery for Eden Roc Miami Beach

3 outdoor pools, pool cabanas (surcharge), pool umbrellas
2 restaurants, breakfast served
Cocktail bar, beach views, open daily
Beach/ocean view
On the beach, white sand

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Housekeeping
The current price is NZ$847
includes taxes & fees
23 Mar - 24 Mar

Explore the area

Map
4525 Collins Ave, Miami Beach, FL, 33140
  • Fontainebleau
    ‪4 min walk‬
  • Miami Beach Beaches
    ‪5 min walk‬
  • 41st Street
    ‪14 min walk‬
  • Miami, FL (MIA-Miami Intl.)
    ‪26 min drive‬

Room options

View all photos for Bay View Suite Two Queens

Bay View Suite Two Queens | City view

Bay View Suite Two Queens

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Bathrobes
Hairdryer
  • City view
  • Sleeps 4
  • 2 Queen Beds

Resort View King Accessible

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Minibar
Champagne service
  • Sleeps 2
  • 1 King Bed

Ocean View Junior Suite King with Balcony Accessible

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Minibar
Champagne service
  • Sleeps 2
  • 1 King Bed

Oceanfront Junior Suite King with Balcony Accessible

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Minibar
Champagne service
  • Sleeps 2
  • 1 King Bed

View all photos for Bi-Level Loft King with Patio

Bi-Level Loft King with Patio

Bi-Level Loft King with Patio

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Bathrobes
Hairdryer
  • 65 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Bay View King

Minibar, in-room safe, blackout curtains, iron/ironing board

Bay View King

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
Minibar
  • 35 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Two Queen

Minibar, in-room safe, blackout curtains, iron/ironing board

Ocean View Two Queen

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Resort View King

Minibar, in-room safe, blackout curtains, iron/ironing board

Resort View King

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
Minibar
  • 35 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View King

Minibar, in-room safe, blackout curtains, iron/ironing board

Ocean View King

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
  • 35 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Bay View Two Queen

Minibar, in-room safe, blackout curtains, iron/ironing board

Bay View Two Queen

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
Minibar
  • 35 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Oceanfront Junior Suite King with Balcony

Minibar, in-room safe, blackout curtains, iron/ironing board

Oceanfront Junior Suite King with Balcony

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Bathrobes
  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Junior Suite Two Queen with Balcony

Ocean View Junior Suite Two Queen with Balcony

Ocean View Junior Suite Two Queen with Balcony

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Bathrobes
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Resort View Two Queen

Minibar, in-room safe, blackout curtains, iron/ironing board

Resort View Two Queen

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
Minibar
  • 35 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean View Junior Suite King with Balcony

Minibar, in-room safe, blackout curtains, iron/ironing board

Ocean View Junior Suite King with Balcony

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Bathrobes
  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Oceanfront Suite King with Balcony

One Bedroom Oceanfront Suite King with Balcony | Living area

One Bedroom Oceanfront Suite King with Balcony

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Bathrobes
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Ocean View Suite King with Balcony

Ocean View Suite King with Balcony

Ocean View Suite King with Balcony

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Bathrobes
  • 55 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Bay View Suite King

Bay View Suite King

Bay View Suite King

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Bathrobes
Hairdryer
  • 50 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

Similar properties

Room

Fontainebleau Miami Beach

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
4.0 out of 5, Very good, (5920)
The price is NZ$1,855
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Fontainebleau Miami Beach

About the area

Miami Beach

A luxury stay in Miami Beach awaits you at Eden Roc Miami Beach. You'll be 2.2 km (1.4 mi) from Miami Beach Boardwalk and 2.9 km (1.8 mi) from Collins Avenue Shopping Area. Highlights at this beachfront resort include 2 restaurants, 3 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The restaurant, Nobu Miami, is open for breakfast, brunch, lunch and dinner. Nobu Lobby Bar is the resort's own lobby lounge, serving drinks along with light fare. Spend the day at the beach and enjoy the on-site gym, sauna and pool cabanas. Added amenities include a coffee shop/cafe and laundry facilities. Buffet breakfast is available on weekdays between 7:30 AM and 11:30 AM and on weekends between 7:30 AM and 1:00 PM. There's also the convenience of valet parking. .With a stay at this Mid Beach resort, you'll be 3.4 km (2.1 mi) from Miami Beach Convention Center and 4.1 km (2.5 mi) from Ocean Drive.
View more Resorts in MiamiOpens in a new window

What's nearby

  • Fontainebleau - 4 min walk
  • Miami Beach Boardwalk - 3 min drive
  • Collins Avenue Shopping Area - 4 min drive
  • Miami Beach Convention Center - 4 min drive
  • Lincoln Road Mall - 6 min drive

Getting around

  • Adrienne Arsht Center Metromover Station - 10 min drive
  • Hialeah Market Station - 13 min drive
  • Miami International Airport (MIA) - 26 min drive

Restaurants

  • ‪Liv - ‬6 min walk
  • ‪Soho Beach House - ‬7 min walk
  • ‪Eden Roc Resort Miami Beach - ‬1 min walk
  • ‪Cecconi's Miami - ‬7 min walk
  • ‪Bleau Bar - ‬4 min walk

About this property

Eden Roc Miami Beach

Luxury resort on the beach, with 3 outdoor pools
Eden Roc Miami Beach offers its guests a full-service spa, 3 outdoor swimming pools, a sauna, and a fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge.

You'll find a business centre on site. A terrace, gift shops/newsstands, and tour/ticket assistance are also featured at the luxury Eden Roc Miami Beach. For a fee, parking is available.

  • 415 guestrooms or units
  • 21 levels
  • 2 buildings
  • 2 dining venues
  • Built in 1955
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Eden Roc Miami Beach offers 415 air-conditioned accommodations with minibars and espresso makers. Flat-screen televisions come with cable channels and pay-per-view films.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

The on-site spa has 18 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Estonian, French, German, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transport

  • Valet parking on site (USD 68.92 per day; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 11:30 AM on weekdays and 7:30 AM to 1:00 PM on weekends; USD 70 for adults and USD 70 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Aquatica Poolside Bar
  • Cafe Inez
  • Nobu Lobby Bar
  • Nobu Miami
  • Ocean Social

Things to do

  • 3 outdoor pools
  • Bicycle rentals
  • Fitness classes
  • Full-service spa
  • Gym
  • Sauna
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Free cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 18 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Pay films

Food and drink

  • Champagne service
  • Espresso maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 150.00 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 25 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per day
  • Resort fee: USD 51.30 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Concierge service
  • Fitness centre access
  • Fitness/yoga classes
  • In-room coffee
  • Internet access
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 70 for adults and from USD 70 for children
  • Valet parking fee: USD 68.92 per day (in/out privileges)
  • Pet fee: USD 150.00 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Eden Miami Beach
Eden Roc
Eden Roc Hotel
Eden Roc Hotel Miami Beach
Eden Roc Miami Beach
Miami Beach Eden Roc
Roc Eden
Roc Miami Beach
Eden Roc, a Renaissance Beach Hotel Miami Beach
Eden Roc, a Renaissance Beach Resort And Spa
Miami Beach Renaissance
Renaissance Miami Beach
Eden Roc Resort Miami Beach
Eden Roc Resort
Eden Roc Miami Beach Resort
Eden Roc Miami Beach Resort
Eden Roc Miami Beach Miami Beach
Eden Roc Miami Beach Resort Miami Beach

Frequently asked questions

What is the cancellation policy at Eden Roc Miami Beach?

Eden Roc Miami Beach offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Eden Roc Miami Beach?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at Eden Roc Miami Beach on 23 Mar 2025 start from NZ$757.80, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Eden Roc Miami Beach?

Yep, Eden Roc Miami Beach has valet parking with in/out privileges for USD 68.92 per day.

Are there any beaches close to Eden Roc Miami Beach?

Yep, Eden Roc Miami Beach is on Miami Beach Beaches, which travelers give top marks.

Is there a spa on site at Eden Roc Miami Beach?

Yep, there is an onsite spa at Eden Roc Miami Beach. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Eden Roc Miami Beach have a pool?

Yep, and guests love it! Eden Roc Miami Beach has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Eden Roc Miami Beach?

Eden Roc Miami Beach features 3 outdoor pools, a full-service spa and 2 restaurants.

Is Eden Roc Miami Beach family-friendly?

You bet! With amenities such as 3 outdoor pools and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Eden Roc Miami Beach is a hit with families.

Does Eden Roc Miami Beach serve breakfast?

Yep, our visitors enjoy the buffet brekkie here! Available on weekdays from 7:30 AM to 11:30 AM and on weekends from 7:30 AM to 1:00 PM, this is the perfect place to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Eden Roc Miami Beach?

No, Eden Roc Miami Beach does not offer an airport shuttle service.

Is there a bar or restaurant at Eden Roc Miami Beach?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Eden Roc Miami Beach?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Eden Roc Miami Beach Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1301 out of 2344 reviews
Rating 8 - Good. 445 out of 2344 reviews
Rating 6 - Okay. 308 out of 2344 reviews
Rating 4 - Poor. 148 out of 2344 reviews
Rating 2 - Terrible. 142 out of 2344 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ly

Travelled with family
Great complimentary breakfast
It was great but the room was so cold. We loved the complimentary breakfast.
Stayed 2 nights in Nov 2024

10/10 Excellent

Lauren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Ricky

Stayed 4 nights in Aug 2024

10/10 Excellent

Joey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to park, there is parking lot next to hotel, the parking fee which was reasonable. The room I booked for one night is much bigger than in the picture. I will be back if I revisit Miami.
Stayed 1 night in Nov 2024

6/10 Okay

Brandi, Manalapan

Travelled with group
Liked: Amenities, property conditions & facilities
Our stay started off with some unfortunate mishaps. First we couldn’t check in to our room until 4:40pm due to the maid ‘cleaning it’. Got to the room and there was hair in jacuzzi outside and rust in the same tub. Also upstairs the rug was still wet. Our fridge didn’t work either. I was so exhausted from an early morning flight didn’t go to front desk till 8:30 am the next day to advise them of this. I told them everything going on - fridge, broken toilet paper holders, wet floor and hair in jacuzzi and they assured me they would send someone to the room. We left for the morning and came back several hours later. We arrived back to see nothing was handled. I had to call again. Customer relations was very helpful and had someone finally bring a fridge. However nothing else was handled. She however did offer a a small refund for our inconveniences and provided a late check out. She offered to move our room to a different room also but it was too much work to do that, as we were 3 women and had bachelorette decor everywhere and we were leaving the next day. I spent so much time at the front desk I didn’t want to waste another minute of my vacation packing up my stuff and moving to another room. I lost too many hours already dealing with nonsense.
Stayed 3 nights in Nov 2024

8/10 Good

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Morgan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The main pool was closed for most of our stay (3/5 days) and the hotel did not notify us before our stay so we could make other arrangements or compensate us in any way. The wifi did not work on all of our devices (phones, tablets and laptops) for our entire stay and when I asked the front desk for help they said it’s working fine for them so it must be all of our devices. There was garbage on our balcony from the previous guests which was not cleaned all 5 days of our stay, so I can imagine how not thorough the rest of the cleaning was. None of the pools get sun after the morning (12pm noon) because it goes behind the hotel (not the hotels fault but not ideal for a beach vacation). Property overall was dated.
Stayed 4 nights in Nov 2024

10/10 Excellent

Francis, Carmel

Liked: Cleanliness

6/10 Okay

muhammad

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
room maintenance could be better - didnt get the iron and stand when called until next day. one already in the room was broken and iron wont work - valet was good but slow on weekend but asking for tip after every parking. - bathroom commode was not working and flushing so we had to manually flush it by lifting the water tank lid. wont do it again!
Stayed 2 nights in Nov 2024

8/10 Good

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

LaTonya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view & right off the beach.
Stayed 2 nights in Nov 2024

2/10 Terrible

Sabrina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Very attentive to guest needs
Stayed 3 nights in Nov 2024

10/10 Excellent

Cherissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay with this property. Definitely saving this one next time I’m in Miami. Great ambiance!
Stayed 1 night in Nov 2024

6/10 Okay

Abby

Liked: Staff & service
Ideal location, good food & drinks, activities. Service was great. The hotel was a bit dated and felt expensive.
Stayed 2 nights in Sep 2024

4/10 Poor

David

Travelled with partner
Liked: Cleanliness
These is probably our sixth or seventh time at Eden Rock. Unfortunately the quality has dropped significantly. Check in was very bland. No upgrade offered even though we have a VIP status and they had a lot of rooms available. We ended up paying extra because the room we were given was unacceptable. Also the main pool was closed for renovation for the whole 4 days we were there and even they have other small pool open it was just not the same. Food was also overpriced and worse than before. The holiday decorations was a good touch though and brightened up the lobby. Come on, get your act together Eden Rock. I am still looking forward to staying with you next year
Stayed 4 nights in Nov 2024

6/10 Okay

Elizabeth

Travelled with family
Disliked: Amenities, property conditions & facilities
Thermostat was completely useless, supposed to be able to walk out of our balcony onto the pool, couldn’t do that we had a blockade in our way. Housekeeping inconsistent making it hard to stay out of their way. Music playing for 5 hours straight shaking our room played by them. Hallway stank of sewer gas, hidden fees in everything with no explanation. Connected restaurant overpriced and mediocre. View only saving grace. Service was unresponsive and cold, asked for duvet got a sheet. Toilet paper also ass.
Stayed 7 nights in Nov 2024

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, property conditions & facilities
It was lovely! Staff friendly and helpful
Stayed 3 nights in Nov 2024

10/10 Excellent

Tate

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were treated like our opinion of them really meant something and it showed. We can't wait to visit again.
Stayed 1 night in Nov 2024

10/10 Excellent

Charity, Carrollton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for the family with a beautiful beach. The view from the room was gorgeous. Pools were nice but crowded. Chairs & an umbrella were convenient on the beach.
Stayed 1 night in Jul 2024

8/10 Good

Verified traveller

Disliked: Cleanliness, property conditions & facilities
The staff was amazing! Especially Martine who worked check in. The hotel was antiquated and not very clean. The sheets smelled like sweat and several times I called the front desk for service and never received. When i requested housekeeping. They did not properly reset the room. The nobu restaurant was “closed for the day due to inspection” - when I inquired about this…the front desk agent wasn’t aware of the closure. I was told someone would reach out to me, which they never did. I wasn’t able to eat at the restaurant which was disappointing. The main pool was closed during my stay. I do want to emphasize that everyone on staff was very nice and hospitable.
Stayed 2 nights in Nov 2024

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Nguyen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, friendly staff! Hotel room is clean.
Stayed 1 night in Nov 2024

6/10 Okay

Jennifer

Travelled with group
My first experience at Eden Roc left me mixed feelings, with highlights and drawbacks. When I arrived on Sunday, a friendly and courteous staff greeted me, making the check-in process a breeze. The resort itself was clean, although it felt somewhat dated. One disappointment came when we decided to order dessert through room service. Unfortunately, the food didn’t meet our expectations regarding presentation or taste, and it seemed significantly overpriced. It’s also worth noting that additional resort fees were associated with using room service. Despite that, we appreciated receiving a $150 voucher for food and beverages, which added a nice touch to our stay. Our accommodations included two oceanfront rooms with balconies; the views were spectacular. However, the spa experience was less impressive. While the facility was clean, it, too, felt dated, and my relaxation was interrupted by the sounds of landscaping and drilling as the team worked on the pool. To make matters worse, the spa ran out of robes and shower shoes, leaving some guests with white plastic bags for their clothing instead of proper lockers and the need to walk around in their shoes (I.e. Sneakers) instead of spa provided slides. Despite these issues, I did enjoy my massage, as my masseuse did a fantastic job. On a positive note, our receptionist, Ilda, provided excellent customer service and went above and beyond to ensure we had a good experience.
Stayed 2 nights in Nov 2024

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were amazing. We only stayed one night but the hotel was very nice. Will hopefully be back soon.
Stayed 1 night in Nov 2024