See all properties
Save

Eden Roc Miami Beach

4.5 star property
Luxury resort on the beach, with 3 outdoor pools

Photo gallery for Eden Roc Miami Beach

3 outdoor pools, pool cabanas (surcharge), pool umbrellas
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Bi-Level Loft King with Patio | Living area
Minibar, in-room safe, blackout curtains, iron/ironing board

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Housekeeping
  • Breakfast available
The current price is NZ$555
includes taxes & fees
21 Apr - 22 Apr

Explore the area

Map
4525 Collins Ave, Miami Beach, FL, 33140
  • Fontainebleau
    ‪4 min walk‬
  • Miami Beach Boardwalk
    ‪3 min drive‬
  • Miami Beach Convention Center
    ‪4 min drive‬
  • Miami, FL (MIA-Miami Intl.)
    ‪26 min drive‬

Room options

View all photos for Bay View Suite Two Queens

Bay View Suite Two Queens

Bay View Suite Two Queens

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
Bathrobes
Private bathroom
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Resort View King Accessible

Minibar, in-room safe, blackout curtains, iron/ironing board

Resort View King Accessible

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Espresso maker
Champagne service
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Junior Suite King with Balcony Accessible

Minibar, in-room safe, blackout curtains, iron/ironing board

Ocean View Junior Suite King with Balcony Accessible

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Espresso maker
Champagne service
  • Sleeps 2
  • 1 King Bed

View all photos for Oceanfront Junior Suite King with Balcony Accessible

Minibar, in-room safe, blackout curtains, iron/ironing board

Oceanfront Junior Suite King with Balcony Accessible

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Espresso maker
Champagne service
  • Sleeps 2
  • 1 King Bed

View all photos for Bi-Level Loft King with Patio

Bi-Level Loft King with Patio

Bi-Level Loft King with Patio

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
Bathrobes
Private bathroom
  • Resort view
  • 65 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Bay View King

Bay View King

Bay View King

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
Bathrobes
Private bathroom
Espresso maker
  • Bay view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Two Queen

Ocean View Two Queen

Ocean View Two Queen

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
Bathrobes
Private bathroom
  • Ocean view
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Resort View King

Minibar, in-room safe, blackout curtains, iron/ironing board

Resort View King

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
Bathrobes
Private bathroom
Espresso maker
  • Resort view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View King

Ocean View King

Ocean View King

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
Bathrobes
Private bathroom
  • Ocean view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Bay View Two Queen

Bay View Two Queen

Bay View Two Queen

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
Bathrobes
Private bathroom
Espresso maker
  • Bay view
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Oceanfront Junior Suite King with Balcony

Minibar, in-room safe, blackout curtains, iron/ironing board

Oceanfront Junior Suite King with Balcony

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
Bathrobes
  • Ocean view
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Junior Suite Two Queen with Balcony

Ocean View Junior Suite Two Queen with Balcony

Ocean View Junior Suite Two Queen with Balcony

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
Bathrobes
  • Ocean view
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Resort View Two Queen

Resort View Two Queen

Resort View Two Queen

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
Bathrobes
Private bathroom
Espresso maker
  • Resort view
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean View Junior Suite King with Balcony

Minibar, in-room safe, blackout curtains, iron/ironing board

Ocean View Junior Suite King with Balcony

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
Bathrobes
  • Ocean view
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Oceanfront Suite King with Balcony

Minibar, in-room safe, blackout curtains, iron/ironing board

One Bedroom Oceanfront Suite King with Balcony

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
Bathrobes
  • Ocean view
  • 60 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Ocean View Suite King with Balcony

Ocean View Suite King with Balcony

Ocean View Suite King with Balcony

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
Bathrobes
  • Ocean view
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Bay View Suite King

Bay View Suite King

Bay View Suite King

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
Bathrobes
Private bathroom
  • Bay view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

You may also like

Ad
Exterior

Fontainebleau Miami Beach

Mid Beach
  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
4.0 out of 5, Very good, 6,039 reviews
The price is NZ$893
includes taxes & fees
20 Apr - 21 Apr
Fontainebleau Miami Beach

About the area

Miami Beach

A luxury stay in Miami Beach awaits you at Eden Roc Miami Beach. You'll be 2.2 km (1.4 mi) from Miami Beach Boardwalk and 2.9 km (1.8 mi) from Collins Avenue Shopping Area. Highlights at this beachfront resort include 2 restaurants, 3 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The restaurant, Nobu Miami, is open for breakfast, brunch, lunch and dinner. Nobu Lobby Bar is the resort's own lobby lounge, serving drinks along with light fare. Spend the day at the beach and enjoy the on-site gym, sauna and pool cabanas. Added amenities include a coffee shop/cafe and laundry facilities. Buffet breakfast is available on weekdays between 7:30 AM and 11:30 AM and on weekends between 7:30 AM and 1:00 PM. There's also the convenience of valet parking. .With a stay at this Mid Beach resort, you'll be 3.4 km (2.1 mi) from Miami Beach Convention Center and 4.1 km (2.5 mi) from Ocean Drive.
View more Resorts in MiamiOpens in a new window

What's nearby

  • Fontainebleau - 4 min walk - 0.4 km
  • Miami Beach Boardwalk - 3 min drive - 2.3 km
  • Collins Avenue Shopping Area - 4 min drive - 3.0 km
  • Miami Beach Convention Center - 4 min drive - 3.5 km
  • Lincoln Road Mall - 6 min drive - 4.6 km

Getting around

  • Adrienne Arsht Center Metromover Station - 10 min drive
  • Hialeah Market Station - 13 min drive
  • Miami International Airport (MIA) - 26 min drive

Restaurants

  • ‪Liv - ‬6 min walk
  • ‪Soho Beach House - ‬7 min walk
  • ‪Eden Roc Resort Miami Beach - ‬1 min walk
  • ‪Cecconi's Miami - ‬7 min walk
  • ‪Bleau Bar - ‬4 min walk

About this property

Eden Roc Miami Beach

Luxury resort on the beach, with 3 outdoor pools
Eden Roc Miami Beach offers its guests a full-service spa, 3 outdoor swimming pools, a sauna, and a fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge.

You'll find a business centre on site. A terrace, gift shops/newsstands, and tour/ticket assistance are also featured at the luxury Eden Roc Miami Beach. For a fee, parking is available.

  • 415 guestrooms or units
  • 21 levels
  • 2 buildings
  • 2 dining venues
  • Built in 1955
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Eden Roc Miami Beach offers 415 air-conditioned accommodations with minibars and espresso makers. Flat-screen televisions come with cable channels and pay-per-view films.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

The on-site spa has 18 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Estonian, French, German, Portuguese, Russian, Spanish

Similar properties

Exterior

Fontainebleau Miami Beach

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
4.0 out of 5, Very good, 6,039 reviews
The price is NZ$893
includes taxes & fees
20 Apr - 21 Apr
Fontainebleau Miami Beach

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transport

  • Valet parking on site (USD 68.92 per day; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 11:30 AM on weekdays and 7:30 AM to 1:00 PM on weekends; USD 70 for adults and USD 70 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Aquatica Poolside Bar
  • Cafe Inez
  • Nobu Lobby Bar
  • Nobu Miami
  • Ocean Social

Things to do

  • 3 outdoor pools
  • Bicycle rentals
  • Fitness classes
  • Full-service spa
  • Gym
  • Sauna
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Free cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 18 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Pay films

Food and drink

  • Champagne service
  • Espresso maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 150.00 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 25 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per day
  • Resort fee: USD 51.30 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Concierge service
  • Fitness centre access
  • Fitness/yoga classes
  • In-room coffee
  • Internet access
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 70 for adults and from USD 70 for children
  • Valet parking fee: USD 68.92 per day (in/out privileges)
  • Pet fee: USD 150.00 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Eden Miami Beach
Eden Roc
Eden Roc Hotel
Eden Roc Hotel Miami Beach
Eden Roc Miami Beach
Miami Beach Eden Roc
Roc Eden
Roc Miami Beach
Eden Roc, a Renaissance Beach Hotel Miami Beach
Eden Roc, a Renaissance Beach Resort And Spa
Miami Beach Renaissance
Renaissance Miami Beach
Eden Roc Resort Miami Beach
Eden Roc Resort
Eden Roc Miami Beach Resort
Eden Roc Miami Beach Resort
Eden Roc Miami Beach Miami Beach
Eden Roc Miami Beach Resort Miami Beach

Frequently asked questions

What is the cancellation policy at Eden Roc Miami Beach?

Eden Roc Miami Beach offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Eden Roc Miami Beach?

As of 16 Apr 2025, prices found for a 1-night stay for 2 adults at Eden Roc Miami Beach on 21 Apr 2025 start from NZ$467.92, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Eden Roc Miami Beach?

Yep, Eden Roc Miami Beach has valet parking with in/out privileges for USD 68.92 per day.

Are there any beaches close to Eden Roc Miami Beach?

Yep, Eden Roc Miami Beach is on Miami Beach Beaches, which travelers give top marks.

Is there a spa on site at Eden Roc Miami Beach?

Yep, there is an onsite spa at Eden Roc Miami Beach. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Eden Roc Miami Beach have a pool?

Yep, and guests love it! Eden Roc Miami Beach has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Eden Roc Miami Beach?

Eden Roc Miami Beach features 3 outdoor pools, a full-service spa and 2 restaurants.

Is Eden Roc Miami Beach family-friendly?

You bet! With amenities such as 3 outdoor pools and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Eden Roc Miami Beach is a hit with families.

Does Eden Roc Miami Beach serve breakfast?

Yep, our visitors enjoy the buffet brekkie here! Available on weekdays from 7:30 AM to 11:30 AM and on weekends from 7:30 AM to 1:00 PM, this is the perfect place to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Eden Roc Miami Beach?

No, Eden Roc Miami Beach does not offer an airport shuttle service.

Is there a bar or restaurant at Eden Roc Miami Beach?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Eden Roc Miami Beach?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Eden Roc Miami Beach Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1354 out of 2438 reviews
Rating 8 - Good. 460 out of 2438 reviews
Rating 6 - Okay. 319 out of 2438 reviews
Rating 4 - Poor. 154 out of 2438 reviews
Rating 2 - Terrible. 151 out of 2438 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Eli

Stayed 7 nights in Jan 2025

10/10 Excellent

MONIQUE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eden Roc was the best of all things while saying in Miami Beach. The location was PERFECT! Being between South & Mid Beach was so perfect as it is away from the loudness & busyness of South Beach, but close enough where it was just a 15 mins Uber to all the action. The pools are beautiful and the beach is stunning. The fact that they have staff at the pools AND the beach was top notch. The rooms were modern & clean...and stocked with Molton Brown. The staff were professional and friendly...we never went without anything. Ocean Social (the onsite restaurant has the most beautiful location and has excellent food. Cafe Inez (also onsite) has excellent coffee & good ready to go food. I will for sure stay at Eden Roc again...over and over...and will recommend to those visiting Miami Beach. *N.B. I was there Jan. 2 to Jan. 6th...just a heads up, with the sun being lower and days being shorter...you don't get a lot of sun at the pools...but you get as much sun as you want on the beach!
Stayed 4 nights in Jan 2025

8/10 Good

John

Stayed 1 night in Jan 2025

10/10 Excellent

Joseph

Stayed 3 nights in Jan 2025

8/10 Good

Sheryl

Travelled with partner
Liked: Staff & service, property conditions & facilities
Not enough amenities… Lobby area is nice and sophisticated, but is very dry and boring. Extra fees for not enough amenities. Poolside service is terrible.
Stayed 4 nights in Dec 2024

10/10 Excellent

Vilma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 5 nights in Jan 2025

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Jan 2025

10/10 Excellent

Grace

Stayed 1 night in Jan 2025

4/10 Poor

Eli

Nobu was good drinks in lobby were good
Stayed 2 nights in Jan 2025

6/10 Okay

wendy, haworth

Travelled with family
Stayed 3 nights in Jan 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Tarrah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Karen Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My check-in experience was lovely, and my ocean view room was BEAUTIFUL! Love the pools, the on site restaurant and the boardwalk/beach! Super happy with this hotel!
Stayed 1 night in Jan 2025

10/10 Excellent

Regina, Old Bridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel, very clean, comfy beds, the stuff and the service were on top. Junior Suite with huge balcony, jacuzzi and ocean view was the best.
Stayed 5 nights in Jan 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

4/10 Poor

zena

We payed so much for the stay no mini fridge and had to pay for parking!! What a rip off
Stayed 3 nights in Jun 2024

8/10 Good

Katherine Rivera n Jerry, Cold spring harbor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Noah

Stayed 5 nights in Dec 2024

10/10 Excellent

Taylor

Stayed 3 nights in Jan 2025

10/10 Excellent

John

Stayed 1 night in Dec 2024

8/10 Good

Damisi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view!
Stayed 1 night in Dec 2024

10/10 Excellent

Lisa

Stayed 3 nights in Dec 2024

8/10 Good

Aryan

Stayed 4 nights in Jan 2025

8/10 Good

Daniel

Stayed 3 nights in Jan 2025

4/10 Poor

Tanya

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The Property was beautiful but the service was terrible. We payed for early checkin but were told upon arrival that it was paid for but it wasn’t guaranteed. There was no food upon arrival at the restaurants - I have dairy allergy so ate a flatbread with tomato sauce. We asked for extra linen for our pull out couch and it took over 5hrs to receive them - my husband had to finally call again. We asked for towels and were told they were running low, our kids couldn’t get out of the pool and get dry. Took me almost 30 minutes running around to get two pool towels. We asked for pool loungers and were told to wait a few minutes - chair loungers arrived 4 hours later, 20 minutes before we had to check out. Couldn’t get any service by the pool all day for drinks or food. Only bonus was a lady by the name of Milka about 20 minutes before we had to leave was able to get us a margarita. Wish we had met her on Day 1. Disappointing service. Wouldn’t return. Especially for a $1200 a night room.
Stayed 1 night in Dec 2024