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Nautilus Sonesta Miami Beach

4.5 star property
Ocean-view hotel with a poolside bar, near Lincoln Road Mall
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Nautilus Sonesta Miami Beach

On the beach, beach cabanas, sun-loungers, beach towels
On the beach, beach cabanas, sun-loungers, beach towels
Beach/ocean view
Outdoor pool, pool cabanas (surcharge), pool umbrellas
On the beach, beach cabanas, sun-loungers, beach towels

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
  • Breakfast available
  • Spa
    Spa
  • Gym
    Gym
  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
The price is NZ$465
includes taxes & fees
25 Nov - 26 Nov

Explore the area

Map
1825 Collins Avenue, Miami Beach, FL, 33139
  • Collins Avenue Shopping Area
    1 min walk
  • Miami Beach Beaches
    3 min walk
  • Espanola Way and Washington Avenue
    5 min walk
  • Miami, FL (MIA-Miami Intl.)
    18 min drive

Room options

View all photos for Room, 1 King Bed (Oceanfront)

Room amenity

Room, 1 King Bed (Oceanfront)

Highlights

Air conditioning
Connecting rooms available
LED TV
Down duvet
Blackout curtains
Pillow-top bed
Premium bedding
Designer toiletries
  • 37 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed (Oceanfront)

Premium bedding, down duvets, pillow-top beds, minibar

Studio Suite, 1 King Bed with Sofa bed (Oceanfront)

Highlights

Air conditioning
Connecting rooms available
LED TV
Down duvet
Blackout curtains
Pillow-top bed
Premium bedding
Designer toiletries
  • 42 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, minibar

Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
LED TV
Down duvet
Blackout curtains
Pillow-top bed
Premium bedding
Designer toiletries
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed with Sofa bed (Oceanfront)

Room amenity

Deluxe Room, 1 King Bed with Sofa bed (Oceanfront)

Highlights

Air conditioning
Connecting rooms available
LED TV
Down duvet
Blackout curtains
Pillow-top bed
Premium bedding
Designer toiletries
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
LED TV
Down duvet
Blackout curtains
Pillow-top bed
Premium bedding
Designer toiletries
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, 1 King Bed with Sofa bed

Penthouse, 1 King Bed with Sofa bed

Penthouse, 1 King Bed with Sofa bed

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Dining table
LED TV
Separate bedroom
Blackout curtains
  • 278 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (One Bedroom Oceanfront)

Suite, 1 King Bed with Sofa bed (One Bedroom Oceanfront)

Suite, 1 King Bed with Sofa bed (One Bedroom Oceanfront)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
Sofa bed
Separate bedroom
  • 65 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed

Premium bedding, down duvets, pillow-top beds, minibar

Studio Suite, 1 King Bed with Sofa bed

Highlights

Air conditioning
Connecting rooms available
LED TV
Down duvet
Blackout curtains
Pillow-top bed
Premium bedding
Designer toiletries
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds (Two Queen)

Premium bedding, down duvets, pillow-top beds, minibar

Studio Suite, Multiple Beds (Two Queen)

Highlights

Air conditioning
Connecting rooms available
LED TV
Down duvet
Blackout curtains
Pillow-top bed
Premium bedding
Designer toiletries
  • 39 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
LED TV
Down duvet
Blackout curtains
Pillow-top bed
Premium bedding
Designer toiletries
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible (Accessible)

Premium bedding, down duvets, pillow-top beds, minibar

Studio Suite, 1 King Bed with Sofa bed, Accessible (Accessible)

Highlights

Air conditioning
Connecting rooms available
LED TV
Down duvet
Blackout curtains
Pillow-top bed
Premium bedding
Designer toiletries
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
LED TV
Down duvet
Blackout curtains
Pillow-top bed
Premium bedding
Designer toiletries
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Terrace Pool View)

Room, 1 King Bed (Terrace Pool View)

Room, 1 King Bed (Terrace Pool View)

Highlights

Balcony
Air conditioning
Connecting rooms available
LED TV
Down duvet
Blackout curtains
Pillow-top bed
Premium bedding
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony (Oceanfront)

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed, Balcony (Oceanfront)

Highlights

Balcony
Air conditioning
Connecting rooms available
LED TV
Down duvet
Blackout curtains
Pillow-top bed
Premium bedding
  • 29 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony (Oceanfront Accessible)

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed, Balcony (Oceanfront Accessible)

Highlights

Balcony
Air conditioning
Connecting rooms available
LED TV
Down duvet
Blackout curtains
Pillow-top bed
Premium bedding
  • 29 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Pool

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Pool
Pet-friendly
Restaurant
Air conditioning
4.0 out of 5, Very good, (1512)
The price is NZ$477
for 1 night
includes taxes & fees
8 Dec - 9 Dec
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About the area

Miami Beach

A luxury stay in Miami Beach awaits you at Nautilus Sonesta Miami Beach. Within steps you'll find Collins Avenue Shopping Area and Miami Beach Convention Center within a 15-minute stroll. Highlights at this beachfront hotel include 2 bars/lounges, a restaurant and an outdoor swimming pool. .A day of pampering can include massages, facials and mani/pedis. The restaurant, Nautilus Cabana Club, serves Mediterranean cuisine and is open for breakfast, brunch, lunch and dinner. Lobby Bar is the hotel's own bar. Spend the day at the beach where you'll find cabanas, and enjoy the on-site 24-hour gym and kids' swimming pool. Plus you'll find free Wi-Fi in public areas, a conference centre and a coffee shop/cafe. Full breakfast is available daily between 7 AM and 11:30 AM. There's also the convenience of valet parking. .Attractions within a 15-minute walk of this 4.5-property class South Beach hotel include Miami Beach Boardwalk and Ocean Drive.

What's nearby

  • Collins Avenue Shopping Area - 1 min walk - 0.1 km
  • Miami Beach Beaches - 3 min walk - 0.3 km
  • Miami Beach Convention Center - 5 min walk - 0.5 km
  • Art Deco Historic District - 11 min walk - 0.9 km
  • Lincoln Road Mall - 17 min walk - 1.5 km

Getting around

  • Adrienne Arsht Center Metromover Station - 8 min drive
  • Hialeah Market Station - 14 min drive
  • Miami, FL (MPB-Public Seaplane Base) - 9 min drive

Restaurants

  • ‪Joe & The Juice - ‬2 min walk
  • ‪Orange Blossom - ‬2 min walk
  • ‪Sweet Liberty Drinks & Supply Company - ‬3 min walk
  • ‪Cafe Americano Collins Avenue - ‬1 min walk
  • ‪Taco Taco South Beach - ‬2 min walk

About this property

Nautilus Sonesta Miami Beach

Ocean-view hotel with a poolside bar, near Lincoln Road Mall
Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with cabanas (surcharge). After a day at the beach, enjoy amenities at Nautilus Sonesta Miami Beach such as an outdoor pool, a children's pool and a 24-hour fitness centre.

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. Parking is available for a fee.

This Art Deco Miami Beach hotel is smoke free.

  • 250 guestrooms or units
  • 8 levels
  • 2 bars or lounges
  • Conference rooms
  • 23000 sq ft of conference space
  • 2137 sq. m of conference space
  • Built in 1951
  • Deli
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Dining venue
Nautilus Sonesta Miami Beach offers 250 accommodations with MP3 docking stations and minibars. Pillowtop beds feature down duvets and premium bedding. 48-inch LED televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers with a rainfall showerhead, dressing gowns, slippers and designer toiletries.

This Miami Beach hotel provides complimentary wireless Internet access. Business-friendly amenities include desk chairs and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and an iron/ironing board. In-room massages and hairdryers can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include facials, body treatments and manicures and pedicures.

Languages

Croatian, English, Filipino, French, German, Hebrew, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Parking on site (USD 50 per day)
  • Valet parking on site (USD 50 per night)

Food and drink

  • Daily full breakfast available 7 AM to 11:30 AM for a fee: USD 21 to 40 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Lobby Bar
  • Nautilus Cabana Club

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • Conference centre (23,000 square foot of space)
  • Coworking space

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Spa

  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Lift (97 centimetre wide door)
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 8 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 1951
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 48-inch LED TV with premium cable channels
  • MP3 dock
  • Pay films

Food and drink

  • Espresso maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 150.00 will be collected before check-in.
  • Resort fee: USD 55.86 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness centre access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 21 to 40 per person
  • Self-parking fee: USD 50.00 per day
  • Valet parking fee: USD 50.00 per night
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a security system
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Nautilus SIXTY Hotel Miami Beach
Nautilus SIXTY Hotel
Nautilus SIXTY Miami Beach
Nautilus SIXTY
Nautilus Arlo Hotel Miami Beach
Nautilus Arlo Hotel
Nautilus Arlo Miami Beach
Nautilus Arlo
Hotel Nautilus by Arlo Miami Beach
Miami Beach Nautilus by Arlo Hotel
Hotel Nautilus by Arlo
Nautilus by Arlo Miami Beach
Nautilus a SIXTY Hotel
Nautilus Arlo Miami Beach

Frequently asked questions

What is the cancellation policy at Nautilus Sonesta Miami Beach?

Nautilus Sonesta Miami Beach offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Nautilus Sonesta Miami Beach?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Nautilus Sonesta Miami Beach on 25 Nov 2024 start from NZ$369.36, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Nautilus Sonesta Miami Beach?

Yep, Nautilus Sonesta Miami Beach has a self car park for USD 50.00 per day.

Are there any beaches close to Nautilus Sonesta Miami Beach?

Yep, Nautilus Sonesta Miami Beach is on Miami Beach Beaches. Fun beach activities include snorkelling, scuba diving and waterskiing. You can also find boat tours.

Is there a spa on site at Nautilus Sonesta Miami Beach?

There's no onsite spa, but this property does offer services like facials and body treatments.

Does Nautilus Sonesta Miami Beach have a pool?

Nautilus Sonesta Miami Beach has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What makes Nautilus Sonesta Miami Beach a romantic place to stay?

Al fresco dining and beach cabanas, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Nautilus Sonesta Miami Beach.

Is Nautilus Sonesta Miami Beach family-friendly?

You bet! With amenities such as a children's pool, children's meals and babysitting services, it's no surprise that Nautilus Sonesta Miami Beach is a hit with families.

Does Nautilus Sonesta Miami Beach serve breakfast?

You bet, full breakfast is offered daily between 7 AM and 11:30 AM.

Is there a free airport shuttle available at Nautilus Sonesta Miami Beach?

No, Nautilus Sonesta Miami Beach does not offer an airport shuttle service.

Is there a bar or restaurant at Nautilus Sonesta Miami Beach?

Yep, they've got a poolside bar and an onsite restaurant that serves Mediterranean cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Nautilus Sonesta Miami Beach?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Nautilus Sonesta Miami Beach Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 246 out of 474 reviews" "
Rating 8 - Good. 118 out of 474 reviews" "
Rating 6 - Okay. 59 out of 474 reviews" "
Rating 4 - Poor. 31 out of 474 reviews" "
Rating 2 - Terrible. 20 out of 474 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Jennifer

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Amenities
Many area's of the hotel had been dirty. Communicated with staff about getting room cleaned and extra towels as we are a family of 5, it took multiple efforts to get this resolved. Food services inside the hotel had been an okay experience, the pool service was terrible, beach service almost non existing. Customer service was lacking, fake friendly and it showed.
Stayed 2 nights in Aug 2024

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Hulya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel clean everything good
Stayed 5 nights in Aug 2024

10/10 Excellent

Konda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great short stay
Great place and friendly staff members all over the property.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2024

10/10 Excellent

Francesca

Travelled with family and small children
Liked: Amenities
Staff was so welcoming and friendly especially Isaac at the beach. Everyone was wonderful and seemed to go out of there way to make our stay fabulous.
Stayed 5 nights in Aug 2024

8/10 Good

francis

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Really nice hotel on the beach. The property is beautiful, clean, and the food was great. Additionally the staff is great. The only downside is the bathroom in the rooms. I’ve stayed here twice within the last 2 years and the bathrooms need a serious upgrade. The bath has cheap shower fixture, the sink was re-painted, but only over surface scratches. The toilet had the same thing going on with patches of paint to cover up previous damage. The tiles were dingy and the toilet paper holder was extremely flimsy.
Stayed 3 nights in Aug 2024

8/10 Good

Kadeen, Danbury

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. Clean, accommodating and the staff were friendly. I stayed with my family; kids 8 and 19. We enjoyed it.
Stayed 4 nights in Aug 2024

10/10 Excellent

Bouazza

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Im really like the hotel it was great the room very nice the workers there are so friendly and respectful everything it’s amazing i recommend 💙💙
Stayed 4 nights in Aug 2024

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

8/10 Good

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena experiencia en general. Nos alojamos en una suite con king bedroom con muy buen tamaño (a excepción del baño, que es bastante pequeño, especialmente considerando el tamaño de la habitación). Personal del hotel amable y atento, si bien es cierto que la comunicación para determinadas gestiones fue algo confusa (por ejemplo, coordinar la limpieza de la habitación o informacion sobre excursiones). Respecto al personal, destacar la simpatía, amabilidad y profesionalidad de Verónica y demás personal de limpieza, así como de Isaac y otros miembros del equipo en la playa, que pese a tener siempre mucho trabajo, desempeñan su trabajo de forma impecable.
Stayed 8 nights in Aug 2024

8/10 Good

Chris

Travelled with family
Liked: Cleanliness
Family holiday, room good although beds uncomfortable. Service at the pool poor
Stayed 4 nights in Aug 2024

2/10 Terrible

Jonathan

Disliked: Room comfort
Mind blowing lack of work ethics!
Complete lack of work ethics from the staff. Very lazy and rude service for the most part. Always something small going wrong several times a day. Incidents too numerous to cite all here. Being kept waiting for more than 10 minutes by the staff at the beach as they chat and laugh with their colleagues, Being yelled at by a chamber maid, not being given vouchers that were promised, staff refusing to send food upstairs, and it goes on and on and on. Iron broken in the room, having to call twice for small room requests. The whole staff lacks professionalism and is just not doing their job…. They have lost control on this hotel and it shows.
Stayed 6 nights in Aug 2024

10/10 Excellent

Almeta, Manson

Liked: Cleanliness, staff & service, property conditions & facilities
So clean and staff are very friendly and helpful!
Stayed 3 nights in Aug 2024

6/10 Okay

clara

Travelled with family
Liked: Staff & service
Disliked: Amenities
I really wanted to love this property it it was just okay. Very basic, no entertainment, and the rooms were extremely plain. The staff however are a gem to this establishment.
Stayed 2 nights in Aug 2024

6/10 Okay

Kathy

Travelled with family
The location was perfect, the room was too cramped for 5, and the bathroom was very small. The finishing in the bathroom was very messy and the door had plaster all Over it. It was disappointing that it was like this. The staff were very helpful. I am disabled and use a scooter and I could access all areas which is really good.
Stayed 1 night in Aug 2024

6/10 Okay

Swetha

Travelled with group
Liked: Cleanliness, amenities
Reception acknowledged that we were having VIP benefits. We did not get a room with good view or any upgrade. Quite disappointing
Stayed 3 nights in Aug 2024

4/10 Poor

Janette

Travelled with partner
Liked: Property conditions & facilities
Hotel reception desk-no name tags,nor did they introduce themselves upon arrival Hated the dark, barely lit hallways and slip and fall shower. Female beach waitress &Lucas @bar-amazing. One & Done!
Stayed 2 nights in Aug 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect.
Stayed 2 nights in Aug 2024

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 7 nights in Jul 2024

10/10 Excellent

Krystal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful and location excellent!! Right by the beach and walking distance to Lincoln Road. Only downsides was that the bathroom is quite small, and as a family there is no storage/drawers for multiple people, and we stayed for a week. The space was a bit cramped for a family of 5. The hallways are very dark and the hotel rooms could use some updating. What they lacked in some physical comfort, they made up for in very good and attentive service at the desk, housekeeping, pool and beach - the attendants were friendly and helpful!! We enjoyed our stay!! Oh - also to know parking is expensive!
Stayed 7 nights in Jul 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 5 nights in Aug 2024

2/10 Terrible

fernando luis

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
you have to be very attentive !!! ATENTOS
MUY POSITIVO Y MUY NEGATIVO El hotel es muy lindo, a mi me gusta mucho. Ahora hay un equipo de gente muy amable y servicial. Fui varias veces. Fui con mi mujer y mis 2 hijas. LO NEGATIVO TE COBRAN 50 DOLARES DIARIOS DE FEE RESORT , Y SIENDO 4 PERSONAS TE DAN SOLO 2 SILLAS DE PLAYA Y LA SOMBRILLA TE LA COBRAN 50 POR DIA. CUANDO SE VAN REVISEN PORQUE LES INVENTAN CARGOS, LO RECLAME LO CORRIGIERON Y DESPUES DEL CHECKOUT ME LLEGO UN MAIL Y ME LOS AGREGARON NUEVAMENTE. TUVE QUE COMUNICARME PARA RECLAMAR NUEVAMENTE
Stayed 7 nights in Jul 2024

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel positioned perfectly for a relaxing time at the beach. We got two chairs that were assigned to us for each beach visit. The rooms on the 8th floor were bright and comfortable. We noticed that the 7th floor was all black which is very strange and uncomfortable. We needed ice so that was the best choice to go go and get it. I would imagine the rooms are just fine there too. A little scary to be honest. Lol. .but seriously, a perfect hotel. The pool was nice and the service there was on point as well. If your looking for the a less party area this is a good choice. Walking distance not too far from shopping and really great food choices.
Stayed 3 nights in Aug 2024

8/10 Good

Matheus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room wasn’t what is was in the pictures construction on the building next door a lot of inconveniences
Stayed 6 nights in Jul 2024