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Mayfair House Hotel & Garden

4.5 star property
Luxury Miami hotel in Coconut Grove with 2 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mayfair House Hotel & Garden

Indoor wedding
Garden
Egyptian cotton sheets, premium bedding, pillow-top beds
Terrace/patio
Outdoor pool, pool umbrellas, pool loungers

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Spa
  • Room service
  • 24/7 front desk
The price is NZ$708
includes taxes & fees
23 Dec - 24 Dec

Explore the area

Map
3000 Florida Avenue, Miami, FL, 33133
  • Cocowalk Shopping Center
    1 min walk
  • Sweetgreen
    1 min walk
  • Coconut Grove Station
    19 min walk
  • Miami, FL (MIA-Miami Intl.)
    18 min drive

Room options

View all photos for Studio, 1 King Bed

Egyptian cotton sheets, premium bedding, pillow-top beds

Studio, 1 King Bed

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Studio

Egyptian cotton sheets, premium bedding, pillow-top beds

Deluxe Studio

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
  • 56 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed

Egyptian cotton sheets, premium bedding, pillow-top beds

Studio, 1 King Bed

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
  • 46 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite

Egyptian cotton sheets, premium bedding, pillow-top beds

Premium Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
  • 74 sq m
  • City view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Premium Suite, Accessible

Egyptian cotton sheets, premium bedding, pillow-top beds

Premium Suite, Accessible

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
  • 74 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Multiple Beds

Egyptian cotton sheets, premium bedding, pillow-top beds

Deluxe Room, Multiple Beds

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
  • 61 sq m
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Room, Multiple Beds, Accessible

Egyptian cotton sheets, premium bedding, pillow-top beds

Deluxe Room, Multiple Beds, Accessible

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
  • 61 sq m
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Grand Suite, 1 Bedroom

Grand Suite, 1 Bedroom

Grand Suite, 1 Bedroom

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
  • 87 sq m
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Penthouse

Penthouse

Penthouse

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
  • 112 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, Corner

Egyptian cotton sheets, premium bedding, pillow-top beds

Grand Suite, Corner

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
  • 84 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, Accessible, Corner

Egyptian cotton sheets, premium bedding, pillow-top beds

Grand Suite, Accessible, Corner

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
  • 84 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

EAST Miami

Pool
Hot tub
Pet-friendly
Free WiFi
4.5 out of 5, Wonderful, (2852)
The price is NZ$994
for 1 night
includes taxes & fees
5 Jan - 6 Jan
EAST Miami

About the area

Miami

A luxury stay in Miami awaits you at Mayfair House Hotel & Garden. You'll be 2 km (1.3 mi) from Shops at Merrick Park and 3.6 km (2.2 mi) from Miracle Mile. Highlights at this boutique hotel include 2 restaurants, an outdoor swimming pool and a 24-hour gym. .The fine-dining restaurant, Mayfair Grill, is open for breakfast and dinner. Sipsip Calypso Rum Bar is the hotel's own rooftop bar, serving drinks along with lunch and dinner. Enjoy the pool loungers along with access to free bike hire and yoga classes. Added amenities include spa services, a rooftop terrace and concierge services. Each morning full breakfast is served between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .With a stay at this 4.5-property class Coconut Grove hotel, you'll be 4 km (2.5 mi) from Vizcaya Museum and Gardens and 4.9 km (3.1 mi) from Venetian Pool.

What's nearby

  • Shops at Merrick Park - 3 min drive
  • Miracle Mile - 4 min drive
  • Vizcaya Museum and Gardens - 5 min drive
  • University of Miami - 5 min drive
  • Brickell City Centre - 8 min drive

Getting around

  • Hialeah Market Station - 12 min drive
  • Coconut Grove Station - 19 min walk
  • Miami International Airport (MIA) - 18 min drive

Restaurants

  • ‪Mister O1 Extraordinary Pizza - ‬1 min walk
  • ‪Salt and Straw - ‬2 min walk
  • ‪Jaguar Ceviche Spoon Bar - ‬4 min walk
  • ‪Planta Queen Coconut Grove - ‬2 min walk
  • ‪Panther Coffee - ‬4 min walk

About this property

Mayfair House Hotel & Garden

Luxury Miami hotel in Coconut Grove with 2 restaurants
Mayfair House Hotel & Garden offers its guests an outdoor pool, a 24-hour health club, and complimentary bicycles. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge.

There are 12 meeting rooms available. A rooftop terrace, spa services, and multilingual staff are also featured at the luxury Mayfair House Hotel & Garden. For a fee, parking is available. A complete renovation of Mayfair House Hotel & Garden was completed in August 2022.

This 4.5-star Miami hotel is smoke free.

  • 179 guestrooms or units
  • 5 levels
  • 2 dining venues
  • Built in 1985
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Garden
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Mayfair House Hotel & Garden offers 179 accommodations, which are accessible via exterior corridors and feature minibars (stocked with some free items) and complimentary bottles of water. This accommodation offers separate sitting areas. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 65-inch flat-screen televisions come with premium cable channels, pay-per-view films and Netflix.

Bathrooms include baths or showers with a rainfall showerhead, dressing gowns, slippers and designer toiletries. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transport

  • Covered valet parking on site (USD 46 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 6 to 28 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Fountain Lounge
  • Mayfair Grill
  • Sipsip Calypso Rum Bar

Things to do

  • 24-hour health club
  • Free bicycle rentals
  • Outdoor pool
  • Stereo
  • Yoga classes

Family friendly

  • Free cot
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 12 meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways (91 centimetre high)
  • Lift (91 centimetre wide door)
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with premium cable channels
  • Hulu
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)
  • Limited room service
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 30 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children aged 17 years old and younger stay free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 25 per accommodation, per night
The resort fee includes:
  • Fitness centre access
  • In-room bottled water
  • In-room coffee
  • Internet access
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 6 to 28 per person
  • Valet parking fee: USD 46 per day (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 3 children aged 17 years old and younger stay free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mayfair Hotel
Mayfair Hotel Miami
Mayfair Miami
Mayfair Coconut Grove
Mayfair Hotel Coconut Grove
Mayfair Hotel And Spa

Frequently asked questions

What is the cancellation policy at Mayfair House Hotel & Garden?

Mayfair House Hotel & Garden offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mayfair House Hotel & Garden?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Mayfair House Hotel & Garden on 23 Dec 2024 start from NZ$663.73, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mayfair House Hotel & Garden?

Yep, Mayfair House Hotel & Garden has covered valet parking with in/out privileges for USD 46 per day.

Are there any beaches close to Mayfair House Hotel & Garden?

The closest beach to Mayfair House Hotel & Garden is Rickenbacker Causeway Beach (7.9 km).

Is there a spa on site at Mayfair House Hotel & Garden?

There's no onsite spa, but this property does offer services like massages.

Does Mayfair House Hotel & Garden have a pool?

Yep, and guests love it! Mayfair House Hotel & Garden has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Mayfair House Hotel & Garden?

Mayfair House Hotel & Garden features a 24-hour health club, an outdoor pool and 2 restaurants. All guestrooms come with pillowtop beds and premium bedding.

What makes Mayfair House Hotel & Garden a romantic place to stay?

Poolside dining and a lounge bar, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Mayfair House Hotel & Garden.

Is Mayfair House Hotel & Garden family-friendly?

You bet! With amenities such as free bike rentals and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Mayfair House Hotel & Garden is a hit with families.

Does Mayfair House Hotel & Garden serve breakfast?

You bet, full brekkie is on offer daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Mayfair House Hotel & Garden?

No, Mayfair House Hotel & Garden does not offer an airport shuttle service.

Is there a bar or restaurant at Mayfair House Hotel & Garden?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Mayfair House Hotel & Garden?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Mayfair House Hotel & Garden?

Cats and dogs are welcome at Mayfair House Hotel & Garden, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 14 kg per pet.

Mayfair House Hotel & Garden Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 558 out of 810 reviews" "
Rating 8 - Good. 129 out of 810 reviews" "
Rating 6 - Okay. 67 out of 810 reviews" "
Rating 4 - Poor. 27 out of 810 reviews" "
Rating 2 - Terrible. 29 out of 810 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Tomer

Too dark in bedrooms no coffee maker
Stayed 6 nights in Sep 2024

10/10 Excellent

Bianka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 2 nights in Sep 2024

8/10 Good

Antonella

Stayed 4 nights in Aug 2024

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic art deco hotel in a great area.
Stayed 1 night in Sep 2024

8/10 Good

Stephanie

Stayed 1 night in Aug 2024

10/10 Excellent

William

Stayed 4 nights in Sep 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 2 nights in Aug 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and unique property with excellent staff.
Stayed 3 nights in Sep 2024

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roof top area
Stayed 2 nights in Sep 2024

10/10 Excellent

Gael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Martina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel, artful design, lush plants everywhere. Coconut Grove is also one of the best areas of Miami to stay, if you've already been a few times and aren't all that concerned with being at the center of all the beachfront action. Only improvements would be for staff to be more reachable, better communication around things like check-out times and pool hours, and maybe some free in-room water. But in terms of design and amenities, I loved it, and am eager to stay here again.
Stayed 1 night in Sep 2024

10/10 Excellent

Karina

Stayed 1 night in Aug 2024

2/10 Terrible

Tanae

Stayed 4 nights in Aug 2024

6/10 Okay

Lisa

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
A total vibe. I enjoyed the style and layout of the hotel. The rooftop bar and pool were a great addition. Unfortunately, there were some hiccups. The housekeeping was odd. The first day, I came back to it seemingly unfinished. There was a cloth laying in the middle of the bed, food items for the minibar on the desk. On the second day, they didn't refresh the water or tea. The last day they knocked several times, even though it was well before checkout. It was also hard to get enough water. The room is lovely but is so dark.
Stayed 3 nights in Sep 2024

10/10 Excellent

Solon, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay. Has a very tropical feel.
Stayed 2 nights in Aug 2024

10/10 Excellent

Luisa, Sarasota

Stayed 1 night in Aug 2024

10/10 Excellent

Jule

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Arlond, Grand Cayman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent 4 nights in an Eden Studio at the Mayfair House Hotel & Garden which first opened in 1985, and reopened in September 2022 after a thorough renovation. Kenneth Treister’s architectural marvel lends to a tropical oasis experience including expansive interior gardens, fountains, a rooftop bar and pool and private terrace suites with outdoor showers - all in the heart of Coconut Grove. Highly recommended for anyone looking for something different, special and unique in South Miami.
Stayed 4 nights in Aug 2024

10/10 Excellent

Lawanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always enjoy my stay at the Mayfair as a repeat visitor I’m never disappointed. The updated layout adds even more personality to your stay. The private balcony, separation from the rest of the guests is just what is needed for a romantic getaway. If you come here you don’t really need to go much further tbh. Having a rental is a bonus if you must go to the beach however the rooftop vibes are just my speed. Lots of nearby restaurants as well as on site to provide variety and proximity. The aesthetic is everything all in all I give the resort a five star rating and am telling you that if you are looking for a place to relax and reset this is the one!!!!
Stayed 5 nights in Sep 2024

10/10 Excellent

craig

Stayed 2 nights in Aug 2024

8/10 Good

smith

Stayed 3 nights in Aug 2024

4/10 Poor

Kayla

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2024

6/10 Okay

Birendra, MEADOW VISTA

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Ramiro, North Bay Village

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
1- As we were going to the room, the elevator got stuck between the first and second floor. We were there for 10 mins. The elevators have a a weird system where inside you don’t press buttons, but you do it in the lobby and you take the elevator that the system tells you. It’s great to have new technology but very inconvenient and frustrating. 2- On the second day, there was no electricity in the morning, and therefore we woke up with no A/C and other inconveniences. 3- On the third day there were no clean towels. They blamed it on the electricity outrage, but still… No towels in a hotel of this category? 4- There were supposed to be a minibar with snacks and drinks, which it wasn’t but they installed one on our second day. 5- There were supposed to be slippers available in the room, therefore we didn’t bring flip flops. Slippers were not available. 6- From the two restaurants that they advertise immensely, one of them had a private party for two days , or two private parties two days, who knows, and not only we could not eat there but also they could not do room service either. The other restaurant didn’t have a menu interesting enough. They only had like 3 or 4 things as main course. However, even though we had all these inconveniences, the staff tried their best to accommodate us and gave us credits for everything we went through. We even got a late check out on our last day and a few other perks. Though I appreciate all these efforts I would not recommend this hotel.
Stayed 3 nights in Aug 2024