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Z Ocean Hotel, Classico a Sonesta Collection

4.0 star property
Salt air and outdoor pool, near Fillmore Miami Beach
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Z Ocean Hotel, Classico a Sonesta Collection

Beach nearby, sun-loungers, beach umbrellas, beach towels
2 bars/lounges, poolside bar
Premium bedding, pillow-top beds, minibar, in-room safe
Exterior
Premium bedding, pillow-top beds, minibar, in-room safe

Reviews

7.6 out of 10

Good

Popular amenities

  • Hot tub
  • Bar
  • Spa
  • Gym
  • Room service
  • Pet-friendly
The price is NZ$387
includes taxes & fees
23 Dec - 24 Dec

Explore the area

Map
1437 Collins Ave, Miami Beach, FL, 33139
  • Art Deco Historic District
    1 min walk
  • Collins Avenue Shopping Area
    1 min walk
  • Miami Beach Beaches
    1 min walk
  • Miami, FL (MIA-Miami Intl.)
    24 min drive

Room options

View all photos for Suite, 1 King Bed, Accessible, City View (South Beach)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 1 King Bed, Accessible, City View (South Beach)

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Fridge
LCD TV
Premium bedding
Blackout curtains
  • 56 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Lanai, Pool View

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 1 King Bed, Lanai, Pool View

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Fridge
LCD TV
Premium bedding
Blackout curtains
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Pool View

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 1 King Bed, Accessible, Pool View

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Fridge
LCD TV
Premium bedding
Blackout curtains
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Spa)

Suite, 1 King Bed (Spa)

Suite, 1 King Bed (Spa)

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Private outdoor hot tub
Air conditioning
Fridge
LCD TV
Premium bedding
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View (Roof Top Terrace)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 1 King Bed, City View (Roof Top Terrace)

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Private rooftop hot tub
Air conditioning
Fridge
LCD TV
Premium bedding
  • 56 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Partial Ocean View (Roof Top Terrace)

Suite, 1 King Bed, Partial Ocean View (Roof Top Terrace) | Room amenity

Suite, 1 King Bed, Partial Ocean View (Roof Top Terrace)

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Private rooftop hot tub
Air conditioning
Fridge
LCD TV
Premium bedding
  • 56 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (South Beach)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 1 King Bed (South Beach)

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Fridge
LCD TV
Premium bedding
Blackout curtains
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

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4.0 out of 5, Very good, (1531)
The price is NZ$492
for 1 room
includes taxes & fees
5 Jan - 6 Jan
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About the area

Miami Beach

A stay in Miami Beach awaits you at Z Ocean Hotel, Classico a Sonesta Collection, a recipient of the prestigious Conde Nast Gold List award in 2013. Within just a 10-minute stroll, you'll find Lummus Park Beach and The Wolfsonian Museum. Highlights at this beach hotel include 2 bars/lounges, a restaurant and an outdoor swimming pool. .A pampering day can include deep-tissue massages and Swedish massages along with body wraps, body scrubs and mani/pedis. The restaurant, Front Porch Cafe, is open for breakfast, brunch, lunch and dinner. For a drink, you can stop by the hotel's own poolside bar. Enjoy the 24-hour gym, Hot tub and pool loungers as well as access to free bike hire. 600 square feet (56 square metres) of event facilities include a meeting room and conference space. Plus you'll find laundry facilities, concierge services and a 24-hour front desk. Each morning full breakfast is served between 7:00 AM and 1:00 PM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Places within a 15-minute walk of this 4-property class South Beach hotel include Art Deco Welcome Center and Fillmore Miami Beach.

What's nearby

  • Art Deco Historic District - 1 min walk
  • Collins Avenue Shopping Area - 1 min walk
  • Lummus Park Beach - 2 min walk
  • Lincoln Road Mall - 18 min walk
  • PortMiami - 11 min drive

Getting around

  • Adrienne Arsht Center Metromover Station - 8 min drive
  • Miami Airport Station - 21 min drive
  • Miami, FL (MPB-Public Seaplane Base) - 15 min drive

Restaurants

  • ‪royal palm tower, South Beach Miami - ‬3 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Front Porch Cafe - ‬1 min walk
  • ‪Havana 1957 - ‬3 min walk
  • ‪Byblos Miami - ‬3 min walk

About this property

Z Ocean Hotel, Classico a Sonesta Collection

Salt air and outdoor pool, near Fillmore Miami Beach
Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with umbrellas and free beach club nearby. After a day at the beach, enjoy amenities at Z Ocean Hotel, Classico a Sonesta Collection such as an outdoor pool, complimentary bicycles and a 24-hour fitness centre.

There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. This beach hotel also offers a hot tub and a terrace. Parking is available for a fee.

This 4-star Miami Beach hotel is smoke free.

  • 43 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • 600 sq ft of conference space
  • 56 sq. m of conference space
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar by the pool
  • Dining venue
Z Ocean Hotel, Classico a Sonesta Collection offers 43 accommodations with minibars and a safe. Rooms open to furnished balconies. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. LCD televisions come with cable channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries.

This Miami Beach hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, Swedish massages, facials and body wraps.

Awards and affiliations

Z Ocean Hotel, Classico a Sonesta Collection is listed in the 2013 Condé Nast Traveller Gold List of the world's best places to stay.

Languages

English, French, German, Italian, Maltese, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered valet parking on site (USD 45 per night; includes in/out privileges)

Food and drink

  • Daily full breakfast available 7:00 AM to 1:00 PM for a fee: USD 12 to 19 per person
  • 2 bars/lounges
  • A poolside bar
  • A restaurant

Restaurants on site

  • Front Porch Cafe

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • Billiards/pool table
  • Free bicycle rentals
  • Games
  • Golf caddies
  • Golf carts
  • Outdoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's dinnerware
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms
  • Travel cot

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 600 square feet of conference space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 1 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

The property charges 3 per cent for credit card payments
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay, plus a deposit of USD 150 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 29 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 55.86 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Business centre/computer access
  • Concierge service
  • Faxes
  • Fitness centre access
  • Housekeeping
  • In-room coffee
  • In-room safe
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 12 to 19 per person
  • Valet parking fee: USD 45 per night (in/out privileges)
  • Pet deposit: USD 150 per stay
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Z
Hotel Z Ocean
Ocean Z
Ocean Z Hotel
Z Hotel
Z Ocean
Z Ocean Hotel
Z Ocean Hotel South Beach
Z Ocean South Beach
Crowne Plaza Miami Beach
Miami Beach Crowne Plaza
Vincci South Beach
Miami Beach Crowne Plaza
Vincci South Beach
Crowne Plaza South Beach Z Ocean Hotel
Crowne Plaza Z Ocean Hotel
Crowne Plaza South Beach Z Ocean
Z Ocean Hotel
Z Ocean South Beach
Z Ocean
Hotel Z Ocean Hotel South Beach Miami Beach
Miami Beach Z Ocean Hotel South Beach Hotel
Hotel Z Ocean Hotel South Beach
Z Ocean Hotel South Beach Miami Beach
Crowne Plaza South Beach Z Ocean Hotel
Z Ocean Hotel South Beach

Frequently asked questions

What is the cancellation policy at Z Ocean Hotel, Classico a Sonesta Collection?

Z Ocean Hotel, Classico a Sonesta Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Z Ocean Hotel, Classico a Sonesta Collection?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Z Ocean Hotel, Classico a Sonesta Collection on 23 Dec 2024 start from NZ$288.15, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Z Ocean Hotel, Classico a Sonesta Collection?

Yep, Z Ocean Hotel, Classico a Sonesta Collection has secured covered valet parking with in/out privileges for USD 45 per night.

Are there any beaches close to Z Ocean Hotel, Classico a Sonesta Collection?

Yep, Z Ocean Hotel, Classico a Sonesta Collection is a short 1-minute walk from Miami Beach Beaches. Fun beach activities include jet skiing, snorkelling and scuba diving. You can also find motor boats.

Is there a spa on site at Z Ocean Hotel, Classico a Sonesta Collection?

There's no onsite spa, but this property does offer services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Z Ocean Hotel, Classico a Sonesta Collection have a pool?

Z Ocean Hotel, Classico a Sonesta Collection has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Z Ocean Hotel, Classico a Sonesta Collection?

Z Ocean Hotel, Classico a Sonesta Collection features an outdoor pool, 1 hot tub and 2 bars. All guestrooms come with pillowtop beds and premium bedding.

What makes Z Ocean Hotel, Classico a Sonesta Collection a romantic place to stay?

1 hot tub and beachfront dining, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Z Ocean Hotel, Classico a Sonesta Collection.

Is Z Ocean Hotel, Classico a Sonesta Collection family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as children's dinnerware and travel cots in the guestrooms, it's no surprise that Z Ocean Hotel, Classico a Sonesta Collection is a hit with families.

Does Z Ocean Hotel, Classico a Sonesta Collection serve breakfast?

Yep, full brekkie is served daily from 7:00 AM to 1:00 PM.

Is there a free airport shuttle available at Z Ocean Hotel, Classico a Sonesta Collection?

No, Z Ocean Hotel, Classico a Sonesta Collection does not offer an airport shuttle service.

Is there a bar or restaurant at Z Ocean Hotel, Classico a Sonesta Collection?

Yep, they've got a poolside bar and an onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at Z Ocean Hotel, Classico a Sonesta Collection?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at Z Ocean Hotel, Classico a Sonesta Collection?

Dogs are welcome at Z Ocean Hotel, Classico a Sonesta Collection, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 13 kg per pet.

Is there a golf course on site at Z Ocean Hotel, Classico a Sonesta Collection?

There is a golf course next to Z Ocean Hotel, Classico a Sonesta Collection.

Z Ocean Hotel, Classico a Sonesta Collection Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 90 out of 197 reviews" "
Rating 8 - Good. 33 out of 197 reviews" "
Rating 6 - Okay. 36 out of 197 reviews" "
Rating 4 - Poor. 14 out of 197 reviews" "
Rating 2 - Terrible. 24 out of 197 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Shan

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Carlton

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Lance

Travelled with partner
Liked: Cleanliness, staff & service
The rooms are very spacious and we liked having the balcony. The balcony is getting kind of run down since the last time we been here same with the pool area. I think upgrades need to be made in several area to keep this place at a 4 star. The bar, pool, and pool bar all needs upgrades. The pool bar was totally out of service now.
Stayed 3 nights in Aug 2024

10/10 Excellent

Dwayne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Wade

Liked: Cleanliness, staff & service, property conditions & facilities
#1
Stayed 1 night in Aug 2024

10/10 Excellent

Fredrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Our room was nice and unique. I loved the shower with three different styles of shower heads. The beach was a short walk away. Beach towels, chairs and an umbrella were provided with the room. There are many options for dining. Cons: Only one of the two elevators was working. While dining options were plentiful, they were generally pricey. Walk off of Ocean Drive to find some more affordable places.
Stayed 3 nights in Aug 2024

10/10 Excellent

Naqeeb, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Jul 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stY
My stay wS great
Stayed 2 nights in Jul 2024

6/10 Okay

Paula

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 2 nights in Jul 2024

10/10 Excellent

Tyrone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love Z Ocean and its staff
Stayed 5 nights in Jul 2024

10/10 Excellent

David

Quiet
Stayed 2 nights in Jul 2024

6/10 Okay

Patrick

Travelled with partner
Liked: Staff & service, amenities
The pictures are better than the real thing. The A/C didn't work in our first room and was better when we moved to a new room. The staff was very nice and tried very hard for us but ultimately the building itself was a let down.
Stayed 1 night in Jul 2024

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In room mini bar and snacks. Balcony with city view. Rooms was clean with ninor blemishes. Bed was comfortable.
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Stayed 2 nights in Jul 2024

8/10 Good

Antoinee

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
Overall my husband and I like the property. We arrived extremely early due our flight coming in early we went to the hotel to let them know that we were there and to see if we could leave our luggage they let us leave it with them and gave us places to go eat and said that our room would be ready at 4:00pm which is normal check in. Within maybe an hour we got a call saying they had a room available for us. When checking in your suppose to receive complimentary champagne we didn’t get ours due to a lot going but later on during our stay we did receive it. The room we had came with mini bar with 750ml bottles on the counter (for purchase), two mini refrigerators one filled with mini bar items such as juice, mini shots etc. (for purchase), the other was empty for guest to use. It also had a microwave, silverware, desk, couch, lounge chair, the first balcony had a hammock, with a stairwell that lead to the second rooftop balcony where it had two beach chairs and what was suppose to be a private jacuzzi tub but it didn’t have any jets, it was just a tub, a little disappointing because that’s what we really were excited about, being able to to spend time together over looking the city relaxing in the jacuzzi. We were on the Penthouse Floor, the hallways were really hot, few cosmetic issues two of tile on the wall behind the bed were falling off, and two of the pictures in the restroom were broken. Hotel had a bar and restaurant in the back.
Stayed 3 nights in Jul 2024

10/10 Excellent

Joane

Travelled with family
Liked: Cleanliness, staff & service, amenities
We come for our anniversary it was excellent staff from front desk till room service so nice the restaurant is nice too we got amenities full breakfast is was good We got umbrella and two chair is included we stay 7 days Everything was perfect
Stayed 7 nights in Jul 2024

2/10 Terrible

Humbat

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience, this hotel is not even 2 star. The access doors are not even working, only one elevator was working half of the stay the other one was not working at all, no poolside bar like it is mentioned in the description. The photos of the hotel on Expedia ad is fake or from 10 years ago. Instead of reception desk that is on the picture there was two old school tables no chess stand that was shown on the photos, ice machines are broken on every floor, broken handles on the common area doors. Can not access the pool from first floor because the door is not recognizing the card same as elevator. Rude and unprofessional staff. Included breakfast is also scam because it’s is not included, reception only gives you 20$ voucher and then adds the same amount to service charge at the restaurant where food was disgusting. I ordered salmon bagel and couldn’t eat it because salmon was raw and chewy, when I ask to change it they charged me for bagel as well and I end up paying 34$ for my “included” breakfast. Tv in my room was not working and the furniture is old and damaged. Not something I would expect from even 3 star hotel. I think Expedia should require these hotels to update photos and provide the proof of 4 stars because we got scammed by Zocean and I wish we picked the Royal Palm that was just across the street and was actually ending up being cheaper and much better! This place does not maintenance any amenity they offer and just massively cut on expense. TERRIBLE
Stayed 4 nights in Jul 2024

2/10 Terrible

Michael

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place is run-down and dirty. Stay at the Royal palm next door for a similar price as the amenities are way better.
Stayed 4 nights in Jul 2024

2/10 Terrible

Shalisa

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
My daughter was bit by bed bugs it’s her 16 birthday her first time in miami
Stayed 2 nights in Jul 2024

6/10 Okay

Callandra

Liked: Cleanliness
Disliked: Property conditions & facilities
Expected jets in the jacuzzi. Was told it was a Roman tub and I should jave brought epson salt to soak. 🤔 I do that at home in my garden tub 😠 AC don't work well. Shower overflowed.
Stayed 2 nights in Jun 2024

8/10 Good

Rene Sauri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Deff be back
Stayed 3 nights in Jun 2024

2/10 Terrible

Andrew

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I had good things to say about this stay as the location of this hotel is amazing. The AC in my room did not work either night of my stay, and I slept in 80 plus degree and humid conditions. Staff had nothing they could do and implied the whole hotel had this issue. The room was missing the sleeper couch upon arrival and did not look like images on the app. I can say positively that the staff was there at front desk when needed and friendly. Make sure to keep an eye on credit card statments as I had extra holds and pending charges appear on my card outside of what was communicated to me at checking in. I was told by the staff that it would be removed immediately three separate times and was not. Unfortunately, I would recommend looking elsewhere.
Stayed 2 nights in Jun 2024

8/10 Good

Ashley

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jun 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice place to stay. I will definitely be back!
Stayed 1 night in May 2024