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Hyatt Zilara Rose Hall - Adults Only - All Inclusive

5.0 star property
Adults-only beachfront property with 3 outdoor pools

Photo gallery for Hyatt Zilara Rose Hall - Adults Only - All Inclusive

One Bedroom Swim Up Suite | View from room
Ocean Front Grand Butler Suite
Ocean Front Double
Couples treatment room(s), sauna, hot tub, steam room, body wraps
Golf

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
The current price is NZ$849
includes taxes & fees
2 May - 3 May

Explore the area

Map
Rose Hall Road, Montego Bay, Saint James
  • Half Moon Golf Course
    ‪7 min walk‬
  • Montego Bay Convention Centre
    ‪18 min walk‬
  • Rose Hall Great House
    ‪3 min drive‬
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪15 min drive‬

Room options

View all photos for Junior Suite King

Premium bedding, down duvets, pillow-top beds, minibar

Junior Suite King

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • 63 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Grand Butler)

47-inch flat-screen TV with satellite channels, TV, DVD player

Suite (Grand Butler)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Fridge
  • Ocean view
  • 112 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean Front Grand Butler Suite

Ocean Front Grand Butler Suite

Ocean Front Grand Butler Suite

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Fridge
  • Ocean view
  • 112 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Ocean Front Butler Suite

One Bedroom Ocean Front Butler Suite

One Bedroom Ocean Front Butler Suite

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Fridge
  • Ocean view
  • 106 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean Front Double

Ocean Front Double

Ocean Front Double

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • Ocean view
  • 46 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Swim Up Double

Swim Up Double

Swim Up Double

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • 46 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Swim Up King

Swim Up King

Swim Up King

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean View Junior Suite King

View from room

Ocean View Junior Suite King

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • Ocean view
  • 63 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Swim Up Junior Suite King

View from room

Swim Up Junior Suite King

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • 63 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Double

Premium bedding, down duvets, pillow-top beds, minibar

Double

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • Resort view
  • 46 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for King

Premium bedding, down duvets, pillow-top beds, minibar

King

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • Resort view
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean View Double

View from room

Ocean View Double

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • Ocean view
  • 46 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View King

Premium bedding, down duvets, pillow-top beds, minibar

Ocean View King

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • Ocean view
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Ocean View Suite

One Bedroom Ocean View Suite

One Bedroom Ocean View Suite

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Fridge
  • Ocean view
  • 94 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean Front Junior Suite King

Premium bedding, down duvets, pillow-top beds, minibar

Ocean Front Junior Suite King

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • Ocean view
  • 63 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Resort View Double

Premium bedding, down duvets, pillow-top beds, minibar

Resort View Double

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double

Junior Suite Double

Junior Suite Double

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • 63 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Resort View King

Premium bedding, down duvets, pillow-top beds, minibar

Resort View King

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • Resort view
  • Sleeps 3
  • 1 King Bed

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About the area

Montego Bay

A luxury stay in Montego Bay awaits you at Hyatt Zilara Rose Hall - Adults Only - All Inclusive. Within steps you'll find Jamaica Beaches and Montego Bay Convention Centre within a 20-minute stroll. Highlights at this all-inclusive property include 9 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Z Spa can include massages, body wraps and body scrubs along with access to the sauna and hot tub. With 2 beach bars and 2 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the 2 hot tubs and nightclub. 50000 square feet (4500 square metres) of event facilities include 7 meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and an outdoor tennis court. There's also the convenience of free valet parking. .Within a 20-minute drive of this 5-property class Montego Bay property, attractions include Rose Hall Great House and Doctor's Cave Beach.

What's nearby

  • Half Moon Golf Course - 7 min walk - 0.7 km
  • Montego Bay Convention Centre - 18 min walk - 1.6 km
  • White Witch of Rose Hall Golf Course - 3 min drive - 2.3 km
  • Cinnamon Hill Golf Course - 3 min drive - 2.8 km
  • Rose Hall Great House - 3 min drive - 2.5 km

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 15 min drive

Restaurants

  • ‪Urban Heat by FlavorZ - ‬3 min walk
  • ‪Lobby Bar - ‬3 min drive
  • ‪Choicez - ‬4 min walk
  • ‪The Jerk Hut - ‬5 min drive
  • ‪Waves Restaurant - ‬8 min walk

About this property

Hyatt Zilara Rose Hall - Adults Only - All Inclusive

Adults-only beachfront property with 3 outdoor pools
Hyatt Zilara Rose Hall - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Hyatt Zilara Rose Hall - Adults Only - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 swim-up bars and 6 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Georgian property also offers outdoor tennis courts, a sauna and a fitness centre. Valet parking is free.

Smoking is allowed in designated areas at this 5-star Montego Bay property.

  • 234 guestrooms or units
  • 5 levels
  • 2 buildings
  • 9 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 2 swim-up bars
  • 6 bars or lounges
  • 50000 sq ft of conference space
  • 4500 sq. m of conference space
  • Built in 2014
  • Nightclub
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
Hyatt Zilara Rose Hall - Adults Only - All Inclusive offers 234 accommodations with iPod docking stations and MP3 docking stations. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 47-inch flat-screen televisions come with satellite channels and DVD players. Guests can make use of the in-room fridges, coffee/tea makers and minibars. Bathrooms include a separate bath and shower with in-room jetted baths, a rainfall showerhead and a hydromassage showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Montego Bay property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages. Housekeeping is provided on request.

Z Spa has massage/treatment rooms and couples treatment room(s). Services include body wraps and body scrubs. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

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4.4 out of 5, Excellent, 1,008 reviews
The price is NZ$756
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 beach bars
  • 2 poolside bars
  • 2 swim-up bars
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • 3 outdoor pools
  • Basketball
  • Beach volleyball
  • Fitness classes
  • Full-service spa
  • Gym
  • Nightclub
  • Outdoor tennis court
  • Sauna
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (50,000 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Hot tub
  • In-room massages
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with satellite channels
  • DVD player
  • IPod dock
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
For any questions, please contact the property using the information on the booking confirmation
This property offers airport shuttle pickup service from Montego Bay Jamaica - Sangster International Airport (MBJ) only.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hyatt Zilara Rose Hall Adults Only All Inclusive
Hyatt Zilara Rose Hall Adults Only – All Inclusive
Hyatt Zilara Rose Hall - Adults Only - All Inclusive Montego Bay

Frequently asked questions

What is the cancellation policy at Hyatt Zilara Rose Hall - Adults Only - All Inclusive?

Hyatt Zilara Rose Hall - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Zilara Rose Hall - Adults Only - All Inclusive?

As of 22 Apr 2025, prices found for a 1-night stay for 2 adults at Hyatt Zilara Rose Hall - Adults Only - All Inclusive on 2 May 2025 start from NZ$848.6, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Zilara Rose Hall - Adults Only - All Inclusive?

Yep, Hyatt Zilara Rose Hall - Adults Only - All Inclusive has free valet parking.

Are there any beaches close to Hyatt Zilara Rose Hall - Adults Only - All Inclusive?

Yep, Hyatt Zilara Rose Hall - Adults Only - All Inclusive is on Jamaica Beaches. Fun beach activities include volleyball and windsurfing.

Is there a spa on site at Hyatt Zilara Rose Hall - Adults Only - All Inclusive?

Yep, Z Spa is available for guests. It has 2 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps and body scrubs.

Does Hyatt Zilara Rose Hall - Adults Only - All Inclusive have a pool?

Yep, and guests recommend it! Hyatt Zilara Rose Hall - Adults Only - All Inclusive has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at Hyatt Zilara Rose Hall - Adults Only - All Inclusive?

Hyatt Zilara Rose Hall - Adults Only - All Inclusive features a private beach, 2 beach bars and 3 outdoor pools. All guestrooms come with Private jetted baths, hydromassage showerheads and pillowtop beds.

What makes Hyatt Zilara Rose Hall - Adults Only - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Jetted bath and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Hyatt Zilara Rose Hall - Adults Only - All Inclusive.

Is Hyatt Zilara Rose Hall - Adults Only - All Inclusive family-friendly?

No, Hyatt Zilara Rose Hall - Adults Only - All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Hyatt Zilara Rose Hall - Adults Only - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Hyatt Zilara Rose Hall - Adults Only - All Inclusive?

No, Hyatt Zilara Rose Hall - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hyatt Zilara Rose Hall - Adults Only - All Inclusive?

Relax with a coldie at the 2 beach bars, 2 poolside bars or 6 lounge bars, and grab a meal at the onsite restaurant that serves French cuisine.

What time are check-in & check-out at Hyatt Zilara Rose Hall - Adults Only - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hyatt Zilara Rose Hall - Adults Only - All Inclusive?

No, only service animals are allowed.

Is there a golf course on site at Hyatt Zilara Rose Hall - Adults Only - All Inclusive?

There is a golf course next to Hyatt Zilara Rose Hall - Adults Only - All Inclusive.

Hyatt Zilara Rose Hall - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 701 out of 1146 reviews
Rating 8 - Good. 250 out of 1146 reviews
Rating 6 - Okay. 110 out of 1146 reviews
Rating 4 - Poor. 41 out of 1146 reviews
Rating 2 - Terrible. 44 out of 1146 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Kayla

Travelled with group
Disliked: Amenities
I wrote it all on google lol
Stayed 1 night in Jan 2025

10/10 Excellent

Nicholas

Stayed 5 nights in Dec 2024

8/10 Good

Hilary Kristin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It really was a very nice property and people were nice. No complaints about the staff. The only thing I didn't like was the upcharging for top shelf liquor. Room service. I needed to buy pain reliever and it was $3 per pill, that's nuts. I had planned for a massage but the wanted $210 for 1 hour. Thats crazy. The poor massage therapists were very bored because it was so expensive. Iended up spending an extra $428 and while its not terrible, I wasn't planning on it because of the All-inclusive label.
Stayed 7 nights in Jan 2025

10/10 Excellent

Aweso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I must admit this property is up there with one of the best ones I’ve been to in my young life. Friendly staff, great customer service, clean property, good food, everything was a 10/10. I will be returning god willing.
Stayed 3 nights in Jan 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Just a beautiful, amazing and comfortable place
Stayed 4 nights in Jan 2025

10/10 Excellent

Naomi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hyatt Zilara was absolutely everything and more. Check in set a perfect tone for my stay, activities were always fun and engaging, the bartenders were awesome. I love that i felt safe when we left the resort accompanied by staff. Teena, Julio, Rujae and Oneil made my vacation one of the best. I totally recommend!
Stayed 3 nights in Dec 2024

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean, lots of beach chairs
Stayed 4 nights in Jan 2025

10/10 Excellent

Kristoffer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Resort

Great resort! The staff service was fantastic. Excellent meals from the various resort restaurants. Would highly recommend. 20 mins from the airport.
Stayed 2 nights in Jan 2025

10/10 Excellent

Janelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this trip on a Monday left the Saturday and started reading the reviews afterwards. The bad reviews had me worried. OMG this resort is WONDERFUL!!! I have been to Jamaica numerous times this resort raises the bar. It’s no new news resort buffets usually are just OK. But this resort buffet and restaurants were AMAZING. Staff entertainment drinks I did not want to leave and will definitely be back. Adult side was great you can let loose and then children side is close you can enjoy other activities. Definitely best of both worlds.
Stayed 3 nights in Jan 2025

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and Amazing Spa! Everyone in the spa was extremely wonderful! Great staff service in the Jamaican restaurant for lunch and dinner. Property is beautiful. I did see some kids day of check out so that was confusing as to why but overall a 10/10 stay.
Stayed 2 nights in Jan 2025

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Less services to pay for. The property is due for a renovation
Stayed 3 nights in Jan 2025

2/10 Terrible

Lisanne

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It pains me to have to share such a lengthy review about a property I stayed at for only one night.. Firstly the front desk staff were fairly pleasant and relatively helpful. I booked a king swim up suite, on entering the building you were immediately hit by the smell of smoke and mold. The room was fairly clean, however the toilet was not flushing. We reported it to concierge who sent someone over to repair it. An hour or two later the toilet was "fixed", however we proceeded to flush again and like magic, it did not flush. We repeated the process of reporting this to the concierge and again, a repairman was sent over. We should've known this was futile, as once again the toilet did not flush. We spoke to the front desk and were given a junior suite room on the fifth floor. However on entering the room we were hit with the smell of sewage. Given that this was 10pm in the night, we were frustrated and just wanted to rest after a long day of travel. The hot water in the shower was not working, the sheets smelled of urine. We were most dissatisfied and frankly disgusted. The property grounds were clean, but the food was awful. If you choose to stay in Montego Bay, please do your research and stay clear of the Hyatt Ziva/Zilara.
Stayed 1 night in Jan 2025

6/10 Okay

Ahnyinah

I recently stayed at the Hyatt Zilara adults only resort in Montego bay. I changed my resort last minute to the Zilara based upon the reviews. Once there I immiediatley wanted to leave. This is my second time visiting J
Stayed 3 nights in Dec 2024

6/10 Okay

Iyanna

Travelled with group
Liked: Amenities
Most staff friendly and helpful but I experienced colorism when checking out at one of the shops. Once reported nothing but excuses from management but other staff confirmed that black women have reported experiencing this. Very unfortunate and sad experience!
Stayed 3 nights in Dec 2024

10/10 Excellent

Matthieu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

6/10 Okay

Joann

Disliked: Staff & service
Stayed 3 nights in Jan 2025

8/10 Good

Tyeshia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are book and have butlers Jahvai, Christopher, and Jodi are exceptional. So very attentive!
Stayed 6 nights in Jan 2025

10/10 Excellent

Wesly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hyatt Ziva/Zilara was an amazing resort that I will continue to visit! The staff went above and beyond to ensure that my trip was satisfactory!
Stayed 3 nights in Jan 2025

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great resort…one con-need more staff for the bars and some food stations, lines formed often 10-15 people waiting
Stayed 4 nights in Jan 2025

8/10 Good

Elizabeth

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

PATRICK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

4/10 Poor

SUDHIR

Stayed 3 nights in Dec 2024

10/10 Excellent

karina, garland

Stayed 4 nights in Oct 2024