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Residence Inn by Marriott Mt. Laurel at Bishop's Gate

3.0 star property
Hotel in Mount Laurel with free breakfast and 24-hour fitness centre

Photo gallery for Residence Inn by Marriott Mt. Laurel at Bishop's Gate

Exterior
Premium bedding, individually furnished, desk, laptop workspace
Lobby
Basketball court
Terrace/patio

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Housekeeping
  • Gym
  • 24/7 front desk
  • Parking included
The current price is NZ$236
includes taxes & fees
30 Mar - 31 Mar

Explore the area

Map
1000 Bishops Gate Boulevard, Mount Laurel, NJ, 08054
  • Funplex
    ‪19 min walk‬
  • Topgolf Mount Laurel
    ‪4 min drive‬
  • Coco Key Water Resort
    ‪9 min drive‬
  • Philadelphia, PA (PHL-Philadelphia Intl.)
    ‪33 min drive‬

Room options

View all photos for Studio, 1 Queen Bed with Sofa bed (Mobility Accessible, Tub)

Premium bedding, individually furnished, desk, laptop workspace

Studio, 1 Queen Bed with Sofa bed (Mobility Accessible, Tub)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
  • 37 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio, 1 Queen Bed with Sofa bed (Hearing Accessible)

Premium bedding, individually furnished, desk, laptop workspace

Studio, 1 Queen Bed with Sofa bed (Hearing Accessible)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
  • 37 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Premium bedding, individually furnished, desk, laptop workspace

Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
  • 38 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Hearing Accessible)

Premium bedding, individually furnished, desk, laptop workspace

Suite, 2 Bedrooms (Hearing Accessible)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
  • 65 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Studio, 1 Queen Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

Premium bedding, individually furnished, desk, laptop workspace

Studio, 1 Queen Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
  • 37 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Mobility Accessible, Roll-In Shower)

Premium bedding, individually furnished, desk, laptop workspace

Suite, 2 Bedrooms (Mobility Accessible, Roll-In Shower)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
  • 65 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 Bedroom (Mobility Accessible, Tub)

Premium bedding, individually furnished, desk, laptop workspace

Suite, 1 Bedroom (Mobility Accessible, Tub)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
  • 38 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Hearing Accessible)

Premium bedding, individually furnished, desk, laptop workspace

Suite, 1 Bedroom (Hearing Accessible)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
  • 38 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Premium bedding, individually furnished, desk, laptop workspace

Studio, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Hearing Accessible)

Premium bedding, individually furnished, desk, laptop workspace

Studio, 1 King Bed with Sofa bed (Hearing Accessible)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed (Mobility Accessible, Transfer Shower)

Premium bedding, individually furnished, desk, laptop workspace

Studio, 1 King Bed with Sofa bed (Mobility Accessible, Transfer Shower)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, individually furnished, desk, laptop workspace

Studio, 1 King Bed with Sofa bed, Non Smoking

Highlights

Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 Queen Bed with Sofa bed, Non Smoking

Premium bedding, individually furnished, desk, laptop workspace

Studio, 1 Queen Bed with Sofa bed, Non Smoking

Highlights

Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
  • 37 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Non Smoking

Suite, 2 Bedrooms, Non Smoking

Suite, 2 Bedrooms, Non Smoking

Highlights

Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
  • 65 sq m
  • Sleeps 6
  • 2 Double Beds

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Exterior

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About the area

Mount Laurel

At Residence Inn by Marriott Mt. Laurel at Bishop's Gate you'll be within a 20-minute walk of Funplex and 3.1 km (1.9 mi) from Topgolf Mount Laurel. Highlights at this hotel include an indoor swimming pool, a complimentary breakfast and in-room kitchens. .This business-friendly hotel offers free WiFi in public areas, a 24-hour fitness centre and a 24-hour front desk. Added amenities include a 24-hour business centre, a snack bar/deli and coffee/tea in a common area. There's also the convenience of free self parking. .Within a 15-minute drive of this 3-property class Mount Laurel hotel, attractions include Coco Key Water Resort and Cherry Hill Mall.

What's nearby

  • Funplex - 19 min walk - 1.6 km
  • Children's Hospital of Philadelphia Mount Laurel - 4 min drive - 3.5 km
  • Topgolf Mount Laurel - 4 min drive - 3.2 km
  • Moorestown Mall - 8 min drive - 8.1 km
  • Coco Key Water Resort - 9 min drive - 10.0 km

Getting around

  • Cherry Hill Station - 15 min drive
  • Philadelphia International Airport (PHL) - 33 min drive

Restaurants

  • ‪Starbucks - ‬6 min drive
  • ‪Burger King - ‬6 min drive
  • ‪Chick-fil-A - ‬5 min drive
  • ‪McDonald's - ‬4 min drive
  • ‪Tommy’s Tavern Tap Mt Laurel - ‬4 min drive

About this property

Residence Inn by Marriott Mt. Laurel at Bishop's Gate

Hotel in Mount Laurel with free breakfast and 24-hour fitness centre
Residence Inn by Marriott Mt. Laurel at Bishop's Gate offers its guests an indoor pool and a 24-hour fitness centre. There's a snack bar/deli on site. Free breakfast is available daily. WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and a meeting room. A terrace, barbecue grills, and a garden are also featured at the business-friendly Residence Inn by Marriott Mt. Laurel at Bishop's Gate. Self parking is free. A complete renovation of Residence Inn by Marriott Mt. Laurel at Bishop's Gate was completed in May 2023.

This 3-star Mount Laurel hotel is smoke free.

  • 108 guestrooms or units
  • 3 levels
  • Continental breakfast (free)
  • Deli
  • Business centre (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front desk safe
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Lift
  • No smoking on site
  • 1 conference room
Residence Inn by Marriott Mt. Laurel at Bishop's Gate offers 108 accommodations with coffee/tea makers and a hairdryer. This individually furnished accommodation has separate sitting areas and includes dining tables. Beds feature premium bedding. 42-inch Smart televisions come with premium cable channels, pay-per-view films and Netflix. Accommodation at this 3-star hotel has kitchens with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Mount Laurel hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Basketball
  • Indoor pool

Family friendly

  • Dining table
  • Free cot
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • Netflix
  • Pay films

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Hob
  • Kitchen
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts major credit cards, Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products.
    This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Residence Inn Marriott Bishop's Gate
Residence Inn Marriott Bishop's Gate Hotel
Residence Inn Marriott Bishop's Gate Hotel Mt. Laurel
Residence Inn Marriott Mt. Laurel Bishop's Gate
Residence Inn Mt. Laurel
Residence Inn Marriott Mt. Laurel Bishop's Gate Aparthotel
Residence Inn Marriott Mt. Laurel Bishop's Gate Mount Laurel
Resince riott Mt urel Bishop'
Residence Inn by Marriott Mt. Laurel at Bishop's Gate Hotel

Frequently asked questions

What is the cancellation policy at Residence Inn by Marriott Mt. Laurel at Bishop's Gate?

Residence Inn by Marriott Mt. Laurel at Bishop's Gate offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Residence Inn by Marriott Mt. Laurel at Bishop's Gate?

As of 15 Mar 2025, prices found for a 1-night stay for 2 adults at Residence Inn by Marriott Mt. Laurel at Bishop's Gate on 30 Mar 2025 start from NZ$235.63, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Residence Inn by Marriott Mt. Laurel at Bishop's Gate?

Yep, Residence Inn by Marriott Mt. Laurel at Bishop's Gate has a free self car park.

Does Residence Inn by Marriott Mt. Laurel at Bishop's Gate have a pool?

Residence Inn by Marriott Mt. Laurel at Bishop's Gate has an indoor pool.

Is Residence Inn by Marriott Mt. Laurel at Bishop's Gate family-friendly?

You bet! With amenities such as laundry facilities and a BBQ, as well as free infant beds in the guestrooms, it's no surprise that Residence Inn by Marriott Mt. Laurel at Bishop's Gate is a hit with families.

Does Residence Inn by Marriott Mt. Laurel at Bishop's Gate serve breakfast?

Yeah, free continental brekkie is served weekdays between 6:30 AM and 9:30 AM and weekends from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Residence Inn by Marriott Mt. Laurel at Bishop's Gate?

No, Residence Inn by Marriott Mt. Laurel at Bishop's Gate does not offer an airport shuttle service.

What time are check-in & check-out at Residence Inn by Marriott Mt. Laurel at Bishop's Gate?

Check-in begins at 3 PM. Check-out time is noon.

Residence Inn by Marriott Mt. Laurel at Bishop's Gate Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 360 out of 731 reviews
Rating 8 - Good. 202 out of 731 reviews
Rating 6 - Okay. 75 out of 731 reviews
Rating 4 - Poor. 52 out of 731 reviews
Rating 2 - Terrible. 42 out of 731 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Michael, tamarac

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to work on Breakfast , make sure Fresh
Stayed 4 nights in Oct 2024

4/10 Poor

Mia

Disliked: Staff & service
Customer service was not good 3-11 and the overnight in the morning when checking in and out. I stayed at this property numerous times in the past and the cleanliness was not its best. Room was outdated for it to be a 1 bedroom suite.
Stayed 1 night in Dec 2024

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Stayed 3 nights in Nov 2024

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EZY pzy stay… clean room, breakfast was a average but had healthy choices
Stayed 6 nights in Nov 2024

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Poorly maintained property
Stayed 3 nights in Nov 2024

6/10 Okay

Aakilah

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I stayed at the property years ago and loved the homey feel but it has become very inconvenient to stay here. There was no hot water to take a shower so my guest and I had to boil water to take showers. We had scheduled a late check out but because someone did not update it in the system, my guest and I were interrupted many time while we tried to sleep in. There was no blow dryer. We were placed in a room across from many little kids and the “sound proof walls” did nothing. The wifi did not work so we used our personal hot spots to get internet service. The staff was kind but amenities were very disappointing. Clean room though
Stayed 2 nights in Nov 2024

10/10 Excellent

Sharon

Stayed 1 night in Nov 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Oct 2024

10/10 Excellent

Martha

Travelled with family
Stayed 1 night in Oct 2024

8/10 Good

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was disappointed that my room was not cleaned during my stay. Also, I know that this is a pet-friendly hotel, which is great, but guests need to be reminded to pick up after their dogs. Just a suggestion - add more benches to sit on around the front area of the property.
Stayed 4 nights in Oct 2024

6/10 Okay

Luz

Travelled with group
Liked: Property conditions & facilities
The staff at night was not professional and the too Smells bad.
Stayed 1 night in Oct 2024

8/10 Good

Akshita

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is nice , safe , clean . Overall I had a good experience staying there
Stayed 5 nights in Oct 2024

10/10 Excellent

MYLENE, STERLING

Liked: Amenities
The lady who checked us in was so very nice and so accommodating , took care of our issues and made us feel comfortable right away
Stayed 1 night in Oct 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Doesn't get 5 stars because the streaming services and TV were outdated. Netflix kept going in and out and TV was a dinosaur. Shame. This rating really should have been 5 stars. But go big or go home! Right? Otherwise comfy.
Stayed 3 nights in Jun 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Aug 2024

8/10 Good

Garphine

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Aug 2024

6/10 Okay

Caliph

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Could have been better
Our room was not cleaned properly before we checked in. The sheets were dirty, there was a penny in the middle of the bed, black specs all over and dog hair visible when we pulled the covers back. The front desk associate acted as if we were bothering him and did the very minimum. He wouldn’t come verify what we were seeing and he sent another person up with sheets and told us we needed to change our own sheets. The second day I asked for his assistance starting the grill and he again acted very bothered, while talking down to me. I’ve never dealt with a customer service rep that seem like he could care less about the customer. The morning shift and the assistant general manager was excellent.
Stayed 2 nights in Aug 2024

8/10 Good

epic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

2/10 Terrible

Wenda

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This is not a typical hotel. People live there on government funding. This place feels very unsafe. I stayed one night out of the seven I booked. Honestly I wouldn’t have stayed the first night if I wasn’t exhausted from driving from Florida. I left immediately the next morning and went to a hotel in PA. What I witnessed when I pulled in the parking lot were a large amount of people hanging in the parking lot, blasting music coming from the basketball courts this hotel has and coming from cars people were hanging out in. And a drug deal. The hotel smells like vinegar and dead rodents. I was extremely disappointed, these type of hotels should have to disclose that they except government funding so paying customers have the opportunity to make the choice to stay there are stay at an actual hotel. Don’t be fooled by the Marriott name they sold out to government funding
Stayed 7 nights in Aug 2024

10/10 Excellent

Erik

Staff and hotel are amazing. Only one complaint. Breakfast could be better. It was quite ,safe and very comfortable.
Stayed 2 nights in Aug 2024

10/10 Excellent

Mark, Cinnaminson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Mark, Cinnaminson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for 1.5 months, clean and well maintained facility, nice staffs, great breakfast
Stayed 15 nights in Jul 2024

4/10 Poor

Raschard

Liked: Property conditions & facilities
First room had no hot water, second room had only hot water funny enough. Also second room toilet was dirty.
Stayed 2 nights in Aug 2024

2/10 Terrible

Yvette

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Terrible service
The overall experience was good, breakfast ok...but went to the office every day to confirm for a room clean and everyday they said yes but no came to clean or straighten up the bed...very disappointed in the night shift, she said give her a few to figure out how to get us sheets for the bed and a week later and now have checked out, still no help ..one of the day shift office personnel gave me everything I needed in a garage bag, I told her I can make my own bed...it was the principal of the matter....not sure I will be bringing my family back to this hotel and I pray and hope you all treat the next guest better than we received..
Stayed 6 nights in Jul 2024

4/10 Poor

Kevin

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
-Called ahead to ask feather pillows be removed, was told they made a note. Double-checked at front desk, was reassured there was a note on the room. The note was ignored. -Wifi reception was 0-2 bars at any given time. Complained several times, received various answers--go to this URL, enter your room number, we'll reset the router, would you like the wifi repairman's number?--eventually a housekeeper informed us there was simply something wrong with the antenna for the router on our side of the hotel. -Housekeeping came day after we arrived, next day we hung DND sign (for one day). Housekeeping did not come any day after that. Front desk said it had to be requested, in spite of presence of DND signs. Last day before we left, one housekeeper informed us that she just sees to all the rooms when she's working, and would make sure we were served that day at least. We were not. -They had to take down my credit card info on paper due to crowdstrike issue--and then they didn't use it, charged my debit card on file instead, leading to overage charges (bank reversed them). -Television wouldn't turn on.
Stayed 8 nights in Jul 2024