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The LaLiT Mumbai

5.0 star property
Luxury Mumbai hotel in Marol with a full-service spa
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for The LaLiT Mumbai

Interior
Outdoor pool, open 7:00 AM to 8:00 PM, pool loungers
Premium bedding, minibar, in-room safe, desk
Daily buffet breakfast (INR 1450 per person)
Premium bedding, minibar, in-room safe, desk

Reviews

8.2 out of 10

Very good

Popular amenities

  • Breakfast available
  • Pool
    Pool
  • Air conditioning
    Air conditioning
  • Spa
    Spa
  • Housekeeping
    Housekeeping
  • Parking included
    Parking included

Explore the area

Map
Sahar Airport Road, Mumbai, Maharashtra, 400059
  • MIDC Industrial Estate
    3 min drive
  • Phoenix Market City Mall
    5 min drive
  • Powai Lake
    6 min drive
  • Mumbai (BOM-Chhatrapati Shivaji Intl.)
    12 min walk

Room options

View all photos for The Lalit Executive Suite

Premium bedding, minibar, in-room safe, desk

The Lalit Executive Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
LCD TV
  • 84 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Apartment

Premium bedding, minibar, in-room safe, desk

One Bedroom Apartment

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
  • 84 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Room

Premium bedding, minibar, in-room safe, desk

Club Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
LCD TV
Premium bedding
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Double Or Twin Room

Premium bedding, minibar, in-room safe, desk

Premier Double Or Twin Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Spa Suite

Premium bedding, minibar, in-room safe, desk

Spa Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
LCD TV
  • 84 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite

Premium bedding, minibar, in-room safe, desk

Luxury Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
LCD TV
Premium bedding
  • 125 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Presidential Suite

Premium bedding, minibar, in-room safe, desk

Presidential Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
LCD TV
Premium bedding
  • 207 sq m
  • Sleeps 4
  • 1 Single Bed

View all photos for Deluxe Double Or Twin Room

Premium bedding, minibar, in-room safe, desk

Deluxe Double Or Twin Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior
The Leela Mumbai
Pool
Hot tub
Spa
Kids pool
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The price is NZ$592
for 1 night
includes taxes & fees
19 Nov - 20 Nov
The Leela Mumbai

About the area

Mumbai

A luxury stay in the heart of Mumbai awaits you at The LaLiT Mumbai. You'll be 4.5 km (2.8 mi) from Powai Lake and 7 km (4.3 mi) from Sanjay Gandhi National Park. Highlights at this family-friendly hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering at Spiceology - The Spa can include massages, body wraps and body scrubs along with aromatherapy and Ayurvedic treatments. The restaurant, 24/7, is open for breakfast, brunch, lunch and dinner. Enjoy the 24-hour gym, steam room, kids' swimming pool and pool loungers. 8105 square feet (753 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 7:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of airport pick-up service. .Places within a 15-minute drive of this 5-property class Marol hotel include University of Mumbai and Siddhi Vinayak Temple.

What's nearby

  • Phoenix Market City Mall - 5 min drive
  • Powai Lake - 6 min drive
  • NESCO Center - 7 min drive
  • U.S. Consulate General - 7 min drive
  • Juhu Beach - 26 min drive

Getting around

  • Mumbai Vile Parle Station - 5 min drive
  • Airport Road Station - 7 min walk
  • Chhatrapati Shivaji International Airport (BOM) - 2 min drive

Restaurants

  • ‪J W Cafe - ‬7 min walk
  • ‪Baluchi - ‬1 min walk
  • ‪Dumpukht - ‬4 min walk
  • ‪The Lobby Lounge @ Leela Kempinsky - ‬6 min walk
  • ‪Beluga - ‬1 min walk

About this property

The LaLiT Mumbai

Luxury Mumbai hotel in Marol with a full-service spa
The LaLiT Mumbai offers its guests a full-service spa, an outdoor pool, and a steam room. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. Business amenities include a 24-hour business centre and meeting rooms.

Public spaces have WiFi and wired Internet for a fee. Event space at this hotel measures 8105 square feet (753 square metres) and includes conference space. A children's pool, a 24-hour fitness centre, and spa services are also featured at the luxury The LaLiT Mumbai. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Free valet parking is available.

Smoking is allowed in designated areas at this 5-star Mumbai hotel.

  • 1 building
  • 367 guestrooms or units
  • 7 levels
  • Conference rooms
  • 8105 sq ft of conference space
  • 753 sq. m of conference space
  • Built in 2003
  • Deli
  • Supervised kids' activities (surcharge)
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Dining venue
The LaLiT Mumbai offers 367 accommodations with minibars and a safe. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Microwaves and in-room massages can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Spiceology - The Spa has 9 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (INR 750 per 24-hour period); wired internet (surcharge)

Parking and transport

  • 24-hour airport pick-up shuttle (surcharge)
  • Free extended parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: INR 1,450 for adults and INR 700 for children
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • 24/7

Family friendly

  • Children's pool
  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 8,105 square feet of conference space
  • Meeting rooms

Outdoors

  • Pool loungers

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 2003
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Microwave on request
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
For more details, please contact the property using the information on the booking confirmation
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Renovations and closures

The following facilities or services will be unavailable from October 30 2024 to November 2 2024 (dates subject to change):
  • One of the swimming pools
The following facilities are closed for New Year's Eve:
  • Dining venue
  • Meeting facilities
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The LaLiT Mumbai

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 6 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for INR 3600.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately INR 1450 for adults and from INR 700 for children
  • Fee for wireless Internet in public areas: INR 750 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: INR 750 per 24-hour period (rates may vary)
  • Airport shuttle fee: INR 1344 per vehicle (maximum occupancy 2)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: INR 3600.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 6 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't allowed at The LaLiT Mumbai.

Property is also known as

LaLiT Hotel
LaLiT Hotel Mumbai
LaLiT Mumbai
Mumbai LaLiT
LaLiT Mumbai Hotel
Hotel Intercontinental The Lalit Mumbai
Intercontinental Lalit Mumbai
Intercontinental The Lalit Mumbai Hotel Mumbai (Bombay)
Hotel Intercontinental Lalit Mumbai
Hotel Lalit Mumbai
The LaLiT Mumbai Hotel
The LaLiT Mumbai Mumbai
The LaLiT Mumbai Hotel Mumbai

Frequently asked questions

What is the cancellation policy at The LaLiT Mumbai?

The LaLiT Mumbai offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at The LaLiT Mumbai?

Yep, The LaLiT Mumbai has free valet parking and free extended parking.

Are there any beaches close to The LaLiT Mumbai?

The closest beach to The LaLiT Mumbai is Juhu Beach (5.4 km).

Is there a spa on site at The LaLiT Mumbai?

Yep, Spiceology - The Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does The LaLiT Mumbai have a pool?

The LaLiT Mumbai has a pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 7:00 AM to 8:00 PM. One of the swimming pools will be unavailable from October 30 2024 to November 2 2024 (dates subject to change). The swimming pool is closed on New Year's Eve.

What makes The LaLiT Mumbai a romantic place to stay?

Couples spa treatments and pool-view dining, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at The LaLiT Mumbai.

Is The LaLiT Mumbai family-friendly?

You bet! With amenities such as a children's pool and supervised childcare, as well as free infant beds in the guestrooms, it's no surprise that The LaLiT Mumbai is a hit with families.

Are there hot tubs in the rooms at The LaLiT Mumbai?

No, but there are deep-soaking baths in the guestrooms.

Does The LaLiT Mumbai serve breakfast?

Yep, buffet brekkie is offered daily from 7:30 AM to 10:30 AM.

Is there a free airport shuttle available at The LaLiT Mumbai?

No, but there's a shuttle from the airport to the hotel that runs 24 hours a day for a fee.

Is there a bar or restaurant at The LaLiT Mumbai?

Yep, you can grab a meal at The LaLiT Mumbai's onsite restaurant that serves breakfast, brunch, lunch and dinner.The dining venue is closed on New Year's Eve.

What time are check-in & check-out at The LaLiT Mumbai?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at The LaLiT Mumbai?

No, pets and service animals are not allowed.

The LaLiT Mumbai Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 444 out of 943 reviews" "
Rating 8 - Good. 281 out of 943 reviews" "
Rating 6 - Okay. 124 out of 943 reviews" "
Rating 4 - Poor. 48 out of 943 reviews" "
Rating 2 - Terrible. 46 out of 943 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Stayed 4 nights in Jul 2024

10/10 Excellent

Vijay Kumar

Stayed 2 nights in Aug 2024

8/10 Good

Leilani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 2 nights in Jun 2024

8/10 Good

Anil

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a very nice hotel! But at the highest level it lacks certain finer things. One weird thing is its location of its two elevators. Given the expanse / layout of the structure there should have elevators on both ends. It is almost a long rectangular building. So if your room happens to be on the far end it can be a walk particularly for elderly or someone with a disability! That’s one downside of this otherwise beautiful property
Stayed 1 night in May 2024

10/10 Excellent

Manminderjit

Travelled with family
Stayed 3 nights in May 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

8/10 Good

Vismay

Stayed 2 nights in Apr 2024

8/10 Good

Guvvs

Liked: Cleanliness, room comfort
Couple night stay
Hotel is a bit old now, staff are great and that’s what makes me come back, only one memeber of staff was a bit abrasive but everyone else was super kind and friendly. The breakfast was great and I even had dinner on site a couple times which was a great selection.
Stayed 2 nights in Mar 2024

6/10 Okay

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Horrible Room Service
Stayed 2 nights in Mar 2024

8/10 Good

Rohan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, helpful staff overall. Check in formalities have scope for improvement
Stayed 1 night in Mar 2024

10/10 Excellent

Mithun

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, great service.
Stayed 2 nights in Mar 2024

8/10 Good

Abdul Mannan

Business traveller
Liked: Cleanliness, staff & service
Nice property
Stayed 1 night in Feb 2024

8/10 Good

Mohindrakumar

Stayed 3 nights in Feb 2024

6/10 Okay

Shirley

Liked: Cleanliness, amenities, property conditions & facilities
The check in was excellent, quick and easy. The breakfast was not equipped for vegans or dairy free options. Very little vegetarian options and only spicy hot food. Difficult to get soya milk when I asked the staff. Asked 4 different waiters and 3 never came back to me. One went out of his way to get me sorted with soya milk. The waiters should know where to locate this for coffee and it should be available near to the cereals. The music in the restaurant was too loud and tedious, not relaxing. Property location is excellent but a safe path to be able to walk to the airport should be installed so you can walk to airport to be able to get exercise prior to boarding long haul flights. Hotel in general is excellent but needs a total overhaul of its breakfast buffet to accommodate food allergies.
Stayed 1 night in Mar 2024

2/10 Terrible

Mahomed Iqbal

Stayed 1 night in Feb 2024

4/10 Poor

Parag

Business traveller
Disliked: Cleanliness, property conditions & facilities
Improve services, room aminieties & bath fixtures
At this price, the room has hardly any amenities, the shower room gets clogged, and to access the in-room dining menu, one has to call reception to learn that we need to go to a specific channel on TV (not default), then scan QR code to access it, how convenient is that for a guest? I have stayed on this property at least 4 times in the last 7 years, and the level of service (be it as breakfast or someone handling your luaggage) is going down
Stayed 3 nights in Jan 2024

10/10 Excellent

Benjamin, Romford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A flying 3 night visit here for a birthday, resulted in a stay at the conveniently located LiLat Hotel, right near to the airport. An early arriving flight was met by a pre-arranged LiLat car, on time and efficient when we were delayed through the long immigration queues. Into reception with an early check in request, but a wait was necessary. The hotel was fully booked overnight with conferences and weddings, a common but understandable theme here. They informed us we could wait by having breakfast, moving the last days breakfast to now, useful and helpful but when we arrived at the restaurant, confusion occurred which made things awkward. Breakfast was nice and plentiful however with friendly staff. Check in was allowed around 11am, and up to our club room on the 6th floor. Spacious. Spotlessly clean. Free water and a basic pay minibar. Bed was comfy. The club lounge was not serving drinks, so evening drinks and tasty snacks were provided between 6.30pm and 8pm in the main hotel bar. Fantastic service here, and lots of choice. Best lounge bar benefits we have experienced. The Indian restaurant is high end, amazing food and service and not too expensive. Well worth a visit. The handy pool area just off the main 24/7 restaurant is appealing, free sun beds and towels. A bit chaotic on our visit with wedding guests. This hotel is secure, clean, friendly and popular with commercial events. We would visit again but only for a short stay. BeLu 28-31JAN24.
Stayed 3 nights in Jan 2024

6/10 Okay

Nishit

Travelled with family
Liked: Cleanliness, staff & service
We had a very late flight so got to the hotel at around 2am. There was no queue so we thought it would be a quick check-in process, but it took a long time only to find out that we had been allocated the farthest room despite 2 of our group being over 70. The room was not correctly set-up so we had to wait until this was done which took another 30 minutes. We slept closer to 3:30/4am which led to a missed breakfast the next morning. The staff did accommodate us with some toast and basic breakfast, but this could have been avoided if the correct room was allocated the night before. The shower drain was also not functioning properly so we ended up having a pool of water to deal with after every shower. The staff took care of this once we reported it but this should not happen if regular maintenance is being done. Overall, our expectation was much higher for a 5 star hotel.
Stayed 2 nights in Jan 2024

10/10 Excellent

Aniruddha

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for the international airport (T2). Room was very comfortable and the staff very helpful.
Stayed 1 night in Jan 2024

4/10 Poor

Beej

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Mehul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Chirag

Disliked: Property conditions & facilities
The air conditioning unit was not working properly at all
Stayed 1 night in Jan 2024

4/10 Poor

Mk

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Massively gone down hill! Average at best
Unfortunately.. this hotel has gone down massively. The staff don’t seem to be bother, with a lack lustre attitude. Very relaxed, without not being bother that customers have paid good money to stay at the hotel. We checked in, told the lounge access is between 6pm-8pm on the 6th. We arrived at 6pm, with a staff member half asleep on the desk, we were told that lounge had been moved to the bar. We queried this at reception who had no idea on this. Finally after a few phone calls later. It was agreed that it was at the bar. When arriving at the bar, they only had limited food & drink. Each drink order took, 20mins to be served. Not sure if this was a tactic? Breakfast was just as bad, service slow & very relaxed attitude. I’ve never been to a hotel, where fried eggs are not available. It’s a real shame, beautiful hotel, good location. Poor staff & management. Everything slow, too much trouble
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023