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Roomers Munich, Autograph Collection

Hotel with a full-service spa, near Marienplatz

Photo gallery for Roomers Munich, Autograph Collection

Deluxe Room, 1 King Bed, Non Smoking | View from room
Front of property
Lobby lounge
Premium Room, 1 King Bed, Non Smoking, Balcony
Lobby lounge

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Spa
  • Gym
  • Parking available
  • Pet-friendly
The current price is NZ$277
includes taxes & fees
28 Feb - 1 Mar

Explore the area

Map
Landsberger Str. 68, Munich, 80339
  • Theresienwiese
    ‪12 min walk‬
  • Karlsplatz - Stachus
    ‪5 min drive‬
  • Sendlinger Tor
    ‪5 min drive‬
  • Munich (MUC-Franz Josef Strauss Intl.)
    ‪40 min drive‬

Room options

View all photos for Deluxe Room, 2 Single Beds, Non Smoking

Deluxe Room, 2 Single Beds, Non Smoking

Deluxe Room, 2 Single Beds, Non Smoking

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
  • 32 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 1 King Bed, Non Smoking

Premium Room, 1 King Bed, Non Smoking

Premium Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking

Superior Room, 1 Queen Bed, Non Smoking

Superior Room, 1 Queen Bed, Non Smoking

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, Balcony

Premium Room, 1 King Bed, Non Smoking, Balcony

Premium Room, 1 King Bed, Non Smoking, Balcony

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
TV
Hypo-allergenic bedding
Pillow menu
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

View from room

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Double Bed, Non Smoking, Balcony

Suite, 1 Double Bed, Non Smoking, Balcony

Suite, 1 Double Bed, Non Smoking, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private hot tub
Air conditioning
  • 155 sq m
  • City view
  • Sleeps 5
  • 1 Double Bed

View all photos for Suite, 1 Double Bed, Non Smoking, Balcony

Suite, 1 Double Bed, Non Smoking, Balcony | View from room

Suite, 1 Double Bed, Non Smoking, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private hot tub
Air conditioning
  • 140 sq m
  • City view
  • Sleeps 5
  • 1 Double Bed

View all photos for Grand Suite, 1 King Bed, Non Smoking, Balcony

Grand Suite, 1 King Bed, Non Smoking, Balcony

Grand Suite, 1 King Bed, Non Smoking, Balcony

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private hot tub
Air conditioning
Free cots/infant beds
  • 120 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Balcony

Suite, 1 King Bed, Non Smoking, Balcony

Suite, 1 King Bed, Non Smoking, Balcony

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private hot tub
Air conditioning
Free cots/infant beds
  • 95 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
  • 73 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking, Balcony

Deluxe Suite, 1 King Bed, Non Smoking, Balcony

Deluxe Suite, 1 King Bed, Non Smoking, Balcony

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
TV
  • 60 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking, Balcony

Premium Suite, 1 King Bed, Non Smoking, Balcony | View from room

Premium Suite, 1 King Bed, Non Smoking, Balcony

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
  • 57 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Non Smoking

Superior Suite, 1 King Bed, Non Smoking

Superior Suite, 1 King Bed, Non Smoking

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
  • 48 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Sofitel Munich Bayerpost

  • Pool
  • Spa
  • Pet-friendly
  • Free WiFi
4.4 out of 5, Excellent, (1004)
The price is NZ$455
for 1 room
includes taxes & fees
2 Mar - 3 Mar
Sofitel Munich Bayerpost

About the area

Munich

Roomers Munich, Autograph Collection puts you in the centre of Munich, 2.7 km (1.7 mi) from Marienplatz and 1 km (0.6 mi) from Theresienwiese. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering at Roomers Spa can include massages, body scrubs and facials along with access to the sauna and steam room. Roomers Bar is the hotel's own bar. Enjoy the gym and sauna. Other amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Buffet breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and noon. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this Schwanthalerhöhe hotel include BMW Welt and Olympic Park.

What's nearby

  • Theresienwiese - 12 min walk
  • Viktualienmarkt - 6 min drive
  • BMW Welt - 8 min drive
  • Hofbräuhaus - 8 min drive
  • Marienplatz - 9 min drive

Getting around

  • Schrenkstraße Tram Stop - 1 min walk
  • Donnersbergerbrücke Station - 11 min walk
  • Franz Josef Strauss International Airport (MUC) - 40 min drive

Restaurants

  • ‪Augustiner Bräustuben - ‬5 min walk
  • ‪Izakaya Munich - ‬1 min walk
  • ‪Sehrwohl - Café & Bar - ‬3 min walk
  • ‪Marais - ‬6 min walk
  • ‪Bean Batter - ‬6 min walk

About this property

Roomers Munich, Autograph Collection

Hotel with a full-service spa, near Marienplatz
Roomers Munich, Autograph Collection offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include 8 meeting rooms and limo/town car service. Event space at this hotel measures 9149 square feet (850 square metres) and includes conference space. A fitness centre, spa services, and a library are also featured at Roomers Munich, Autograph Collection. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Munich hotel is smoke free.

  • 280 guestrooms or units
  • 6 levels
  • 9149 sq ft of conference space
  • 850 sq. m of conference space
  • Built in 2017
  • Deli
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Roomers Munich, Autograph Collection offers 280 air-conditioned accommodations with iPads and MP3 docking stations. Each accommodation is individually furnished and decorated. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. Televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include a hairdryer and blackout curtains. Hypo-allergenic bedding, an iron/ironing board and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Roomers Spa has 4 treatment rooms. Services include facials, body scrubs and manicures and pedicures. The spa is equipped with a sauna and a steam room. The spa is open daily.

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Covered parking on site (EUR 35 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to noon on weekends; EUR 42 for adults and EUR 21 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Izakaya
  • Lobby Lounge
  • Roomers Bar

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Sauna

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 8 meeting rooms
  • 9,149 square feet of conference space

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch TV with premium cable channels
  • IPad
  • MP3 dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 30 per accommodation, per stay
  • Maximum 1 pets
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 150.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 42 for adults and from EUR 21 for children
  • Airport shuttle fee: EUR 119 per vehicle (one-way)
  • Covered self-parking fee: EUR 35 per day
  • Pet fee: EUR 30 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Roomers Munich Autograph Collection Hotel
Roomers Autograph Collection Hotel
Roomers Munich Autograph Collection
Roomers Autograph Collection
Roomers Munich, Autograph Collection Hotel
Roomers Munich, Autograph Collection Munich
Roomers Munich, Autograph Collection Hotel Munich

Frequently asked questions

What is the cancellation policy at Roomers Munich, Autograph Collection?

Roomers Munich, Autograph Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Roomers Munich, Autograph Collection?

As of 16 Feb 2025, prices found for a 1-night stay for 2 adults at Roomers Munich, Autograph Collection on 28 Feb 2025 start from NZ$277.30, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Roomers Munich, Autograph Collection?

Yep, Roomers Munich, Autograph Collection has a covered self car park for EUR 35 per day. Onsite parking is limited.

Is there a spa on site at Roomers Munich, Autograph Collection?

Yep, Roomers Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body scrubs and facials.

Does Roomers Munich, Autograph Collection have a pool?

Roomers Munich, Autograph Collection has an indoor pool. The pool is open 8:00 AM to 10:00 PM.

What makes Roomers Munich, Autograph Collection a romantic place to stay?

A lounge bar and 24-hour room service, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Roomers Munich, Autograph Collection.

Does Roomers Munich, Autograph Collection serve breakfast?

Yep, buffet brekkie is available weekdays from 7:00 AM to 10:00 AM and weekends between 7:00 AM and noon.

Is there a free airport shuttle available at Roomers Munich, Autograph Collection?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Roomers Munich, Autograph Collection?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Roomers Munich, Autograph Collection?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Roomers Munich, Autograph Collection?

Furry friends are welcome at Roomers Munich, Autograph Collection, with food and water bowls on offer. Just so you know, there's a limit of one pet.

Roomers Munich, Autograph Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 304 out of 487 reviews
Rating 8 - Good. 121 out of 487 reviews
Rating 6 - Okay. 39 out of 487 reviews
Rating 4 - Poor. 14 out of 487 reviews
Rating 2 - Terrible. 9 out of 487 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Simon, London

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Gustav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SEXY hotel in Munich!
This is a SEXY hotel. Ferraris and Lamborghinis and high heels everywhere. The room was so creatively appealing and just oozed sensuality!
Stayed 2 nights in Oct 2024

2/10 Terrible

Paul

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Sep 2024

10/10 Excellent

Vincent

Stayed 3 nights in Sep 2024

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

giuseppe

Liked: Cleanliness, staff & service, property conditions & facilities
Just amazing location with amazing staff.
Stayed 2 nights in Sep 2024

10/10 Excellent

Ahsanul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

4/10 Poor

Yousef

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Omy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception team are lovely, thank you. Spa and facilities are good and clean!!!
Stayed 6 nights in Aug 2024

8/10 Good

Fatemah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient stay, the towels were not so clean but the service was great
Stayed 1 night in Aug 2024

10/10 Excellent

Laura

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Roomers Munich has great amenities with an indoor pool and sauna to enjoy at the end of the day. It offers an excellent breakfast buffet. It is a quiet hotel with a tram stop right outside the doors. Staff were efficient and professional.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ernie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool property. If you are a night user of the bathroom, you'll need to turn on ALL the lights to get to the toilet and my rooms bathroom was odd (I stayed in room with deck), but super cool place, LOVE the decor and staff. Still 5 star, even with the weird toilet.
Stayed 3 nights in Jul 2024

10/10 Excellent

Carson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Alireza

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel
Stayed 4 nights in Jul 2024

10/10 Excellent

louis, richmond

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Funky hotel and great rooms
Stayed 2 nights in Jun 2024

6/10 Okay

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Style over Substance
Hotel staff were very friendly and helpful but hotel is very style over substance. No charging points in the room. Water not replaced, we were told to drink the tap water! Lighting in bathroom terrible. The food however was amazing, breakfast great and dinner in the restaurant, superb. Don’t like the dark corridors reminded me of a brothel!
Stayed 3 nights in Jun 2024

10/10 Excellent

Theresa

Stayed 2 nights in Mar 2024

6/10 Okay

Sunil

Travelled with group
Liked: Cleanliness, staff & service
Very poor lighting, rooms are very awkwardly set up, very tight parking. Coffee machine and safe were not working and in spite of complaining twice were not fixed
Stayed 3 nights in May 2024

8/10 Good

Noel

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2024

8/10 Good

Hans Roland, Sevelen

Liked: Cleanliness, staff & service, property conditions & facilities
Bath was a bit broken. Eye for detail is missing
Stayed 1 night in May 2024

2/10 Terrible

Ivana

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was awful. The staff was not very friendly and when we had an issue with a lost item in a cab and asked for help as we do not speak German, they seemed as if they could not be bothered to help. On our final night after showering the room flooded everywhere - we were in the middle of packing at 11pm at night and had to rush to move everything as we had a good inch of water coming from the shower. When we called down the front desk seemed to be aware this was an issue which is even more bothersome. They offered to move us rooms but what a complete inconvenience at night while you’re packing up. The next morning upon check out the front desk was not apologetic in the slightest. When I complained to Expedia for a refund, I was told I cannot get one as it does not adhere to the rules and restrictions - so basically your room flooding in the middle of the night is not a cause for refund? Ridiculous on both Marriot and Expedias part.

2/10 Terrible

Adil

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Awful service which ruined our trip. There was a severe lack of staff and it was impossible to get in touch with anyone from the front desk when calling from the room - waited on hold for 40 mins on one occasion. The pool area was dirty as there were no cleaners to maintain / pick up used towels. Food in the restaurant took a very long time to arrive. Staff were generally unhelpful and rude. Would never stay here again