4/10 Poor
Adesegun
5 Jul 2024
Disliked: Cleanliness, amenities
The location of the Mystic Mountain Hotel is superb with great views but that is probably all that is good about the hotel. The property is not well maintained. The staff are friendly but they require more training in cleanliness and health and safety measures. The hotel caters for many day visitors not resident at the hotel and the facilities in the hotel are far inadequate for the number of users.
There are many children but there is no children’s swimming pool and the only swimming pool is far too deep for children so the children pack themselves into the adjacent Jacuzzi which then becomes too crowded.
The restaurant is extremely noisy, small for the size of the guest and you often have to brush against people to get to the buffet. The quality of the food is average at best and overpriced.
Overall, this is a hotel that is too hyped and in my experience of staying there for three nights leaves me feeling underwhelmed and unsatisfied of the time spent there. It has the potential of being a great place but that potential has not been reached at this time.
Adesegun
Stayed 3 nights in Jun 2024