6/10 Okay
Dan
Travelled with group
24 Sept 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
was told we’d likely be able to check in early and they could put us on the same floor. Neither of those things happened. Was told if we wanted to be on the same floor we’d have to wait till after 4 possibly 5 to check in. We ended up taking 2 rooms, one on the 9th floor and one on the 16. We paid to have a room on higher levels which would be above 18 I was Told…. That didn’t happen. The man in charge of hospitality and food saw our frustration in sitting around all day and being continuously locked out of the pool because the front desk wouldn’t give us a key to use the pool while we waited for check in and he gave us breakfast the next day which was extremely nice. He was helpful and kind. The front desk staff didn’t care about us at all….. and we didn’t get what we paid for. Last, we brought back food for dinner and sat in the lobby to eat it, since our rooms were not even on the same floor and we were asked to leave because the bar was open so we couldn’t sit in the lobby to eat. They told us to go eat in the other hotels lobby because their bar was closed for the day. Never got room service and was not told we needed to request it so I’m not sure what happened there. Overall …. Great location, clean rooms, but definitely did not feel welcomed.
Dan
Stayed 2 nights in Sep 2024
