National September 11 Memorial & Museum Tours and Activities

I knew when I checked in and the front desk person was chewing gum with her mouth open, that things would not go well. I had an issue with a staff member knocking on my door at 10.30pm and waking me to hand over brochures that were meant for another room. I had an issue with a terrible odour in my bathroom because the housemaids were not putting water regularly into the bathroom floor drain. The hotel is in a great location but old and desperately needs renovating. Julia and Michael in guest services were amazing and should be rewarded.

Property was in a great location but it was not as depicted in the Wotif ad. The room was very spacious but old. Bed was great. Longe was great. Kitchen was very under catered for. It was disappointing. Had a microwave and a hot plate, but no pots, no pans, no wine glasses. No crockery. 2 plates, 2 cups, 2 glasses, 2 knives, forks and spoons, but nothing to cook with. Had to ask staff and they did oblige with no issue at all. They were very friendly and supplied what I asked for within minutes. The front desk was fantastic. They solved all queries with a smile. In summary it was a great location, very clean, fantastic staff.

Location and view were excellent, staff service was very poor.