2/10 Terrible
Athena Grace
Travelled with family
28 Dec 2024
Disliked: Staff & service, amenities, property conditions & facilities
I am not one to usually write reviews but my stay at your accommodation warrants one.
Apart from the location being near sites and train stations, nothing good comes out of your experience in this hotel.
Firstly, that damn elevator needs to be fixed. You got over 15 people waiting in line for one Mesozoic lift that might make you stuck if you’re unlucky.
Breakfast was a nightmare. Seats aren’t enough and your meals could induce a heart attack in two minutes with the poorest array of viands for consumption. They shouldn’t be consumed. No veggies or anything fresh aside from bruised apples and oranges.
Poor staff and maintenance response. It was freezing cold inside our room with a faulty thermostat and an even more faulty GE heater. Rang staff and the front desk a few times and they will either lie to you by saying that maintenance will come in an hour OR they plainly don’t respond your call. So you have no choice but to use said crappy elevator to throw a fit downstairs to get their attention.
Moreover, what’s up with the hidden fees? A destination fee of $28.69 is outstandingly expensive for such a crappy service with absolutely NO amenities. It’s also absurd how your staff promotes “FREE” water per day of stay without having to mention the mandatory fee that you’d have to pay to drink the damn thing. They don’t even mention it when checking in OR checking out and just deducts it to your $150 deposit upon check in. Absolutely ridiculous.
Not to mention there’s
Athena Grace
Stayed 3 nights in Dec 2024
