Lotte New York Palace (New York, USA): Reviews & Deals from NZ$956

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Luxury New York hotel in Manhattan with a full-service spa

Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar

Room service

Pet-friendly

Breakfast available

includes taxes & fees

18 Jan - 19 Jan 2025

Explore the area

455 Madison Ave, New York, NY, 10022

5th Avenue
3 min walk
Pomme Palais
1 min walk
51 St. Station
3 min walk
New York, NY (LGA-LaGuardia)
25 min drive

Room options

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Tower (Corner)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Separate bedroom

Blackout curtains

Premium bedding

112 sq m
City view
Sleeps 4
1 King Bed

Room, 2 Queen Beds, Accessible, Tower

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Premium bedding

Blackout curtains

Hairdryer

43 sq m
City view
Sleeps 4
2 Queen Beds

Signature Suite, 1 King Bed, Accessible (Palace)

Highlights

Separate sitting area

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Premium bedding

Blackout curtains

108 sq m
City view
Sleeps 3
1 King Bed

Suite, 1 Bedroom (Palace, King)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Separate bedroom

Blackout curtains

Premium bedding

73 sq m
City view
Sleeps 3
1 King Bed

Signature Suite, 1 King Bed (Palace)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Separate bedroom

Blackout curtains

Premium bedding

108 sq m
City view
Sleeps 3
1 King Bed

Room, 1 King Bed, Accessible, Tower

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Premium bedding

Blackout curtains

Eco-friendly toiletries

43 sq m
City view
Sleeps 3
1 King Bed

Suite, Corner (Corner with Pantry)

Highlights

Separate dining area

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Separate bedroom

Blackout curtains

112 sq m
City view
Sleeps 3
1 King Bed

Executive Suite, 1 King Bed, Accessible, Tower

Highlights

Separate sitting area

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Blackout curtains

Sofa bed - double

61 sq m
City view
Sleeps 4
1 King Bed

Executive Studio, 2 Queen Beds, Tower

Highlights

Separate sitting area

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Premium bedding

Blackout curtains

61 sq m
City view
Sleeps 4
2 Queen Beds

Superior Room, 2 Double Beds, Accessible

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Premium bedding

Blackout curtains

Eco-friendly toiletries

33 sq m
City view
Sleeps 4
2 Double Beds

Family Suite, Multiple Beds (Palace, King and Two Doubles)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Blackout curtains

Sofa bed - queen

2 bedrooms

71 sq m
City view
Sleeps 8
1 Double Sofa Bed, 1 King Bed and 2 Double Beds

Premier Room, 1 King Bed, Accessible, View

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Premium bedding

Blackout curtains

Hairdryer

33 sq m
City view
Sleeps 3
1 King Bed

Suite, 2 Bedrooms, Corner (Corner)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

2 bedrooms

Blackout curtains

Premium bedding

156 sq m
City view
Sleeps 6
1 King Bed and 2 Queen Beds

Room, 2 Double Beds, Accessible, View (Cathedral View)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Premium bedding

Blackout curtains

Hairdryer

33 sq m
City view
Sleeps 4
2 Double Beds

Superior Room, 1 King Bed, Accessible

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Premium bedding

Blackout curtains

Eco-friendly toiletries

33 sq m
City view
Sleeps 3
1 King Bed

Premier Room, 2 Double Beds, Accessible, View (Skyline)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Premium bedding

Blackout curtains

Hairdryer

33 sq m
City view
Sleeps 4
2 Double Beds

Room, 1 King Bed, Accessible, View (Cathedral View)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Premium bedding

Blackout curtains

Hairdryer

33 sq m
City view
Sleeps 3
1 King Bed

Superior Room, 2 Double Beds

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Premium bedding

Blackout curtains

Hairdryer

33 sq m
Sleeps 4
2 Double Beds

Suite, 1 Bedroom, Tower (King)

Highlights

Separate sitting area

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Separate bedroom

Blackout curtains

99 sq m
City view
Sleeps 4
1 King Bed

Room, 2 Double Beds, View (Cathedral View)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Premium bedding

Blackout curtains

Hairdryer

33 sq m
City view
Sleeps 4
2 Double Beds

Room, 1 King Bed, View (Cathedral View)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Premium bedding

Blackout curtains

Hairdryer

33 sq m
City view
Sleeps 3
1 King Bed

Superior Room, 1 King Bed

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Premium bedding

Blackout curtains

Hairdryer

33 sq m
Sleeps 3
1 King Bed

Suite, 1 King Bed, Corner (Corner)

Highlights

Separate sitting area

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Separate bedroom

Blackout curtains

112.4 sq m
City view
Sleeps 4
1 King Bed

Executive Suite, 1 King Bed, Tower

Highlights

Separate sitting area

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Blackout curtains

Sofa bed - double

61 sq m
City view
Sleeps 4
1 King Bed

Premier Room, 2 Double Beds, View (Skyline)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Premium bedding

Blackout curtains

Hairdryer

33 sq m
City view
Sleeps 4
2 Double Beds

Premier Room, 1 King Bed, View (Skyline)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Premium bedding

Blackout curtains

Hairdryer

33 sq m
City view
Sleeps 3
1 King Bed

Palace Studio Suite King

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Premium bedding

Blackout curtains

Hairdryer

38 sq m
City view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Room, 2 Double Beds, Tower

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Premium bedding

Blackout curtains

Hairdryer

43 sq m
City view
Sleeps 4
2 Double Beds

Room, 1 King Bed, Tower

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Premium bedding

Blackout curtains

Eco-friendly toiletries

43 sq m
City view
Sleeps 3
1 King Bed

Family Suite, Multiple Beds (Palace, 2 Kings)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Blackout curtains

Sofa bed - queen

2 bedrooms

71 sq m
City view
Sleeps 6
1 Double Sofa Bed and 2 King Beds

Similar properties

Free WiFi

Restaurant

Air conditioning

Gym

for 1 night

includes taxes & fees

4 Jan - 5 Jan

About the area

New York

A luxury stay in the heart of New York awaits you at Lotte New York Palace. Within just a 10-minute stroll, you'll find 5th Avenue and Rockefeller Center. Highlights at this family-friendly hotel include a full-service spa, a restaurant and a gym. .A day of pampering at The Palace Spa can include hot stone massages, detox wraps and mani/pedis. The restaurant, Villard, serves American cuisine and is open for breakfast, brunch and lunch. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym and steam room as well as access to free bike hire. Business amenities include meeting rooms, a conference centre, and a business centre. Additionally, you'll find Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Full breakfast is available on weekdays between 6:30 AM and 11:00 AM and on weekends between 6:30 AM and noon. There's also the convenience of valet parking. .Places within a 15-minute walk of this 4.5-property class Manhattan hotel include Grand Central Terminal and Broadway.

What's nearby

5th Avenue - 3 min walk
Rockefeller Center - 7 min walk
Grand Central Terminal - 10 min walk
Broadway - 11 min walk
Times Square - 13 min walk

Getting around

51 St. Station - 3 min walk
Grand Central - 42 St. Station - 10 min walk
LaGuardia Airport (LGA) - 25 min drive

Restaurants

‪Essen Slow Fast Food - ‬3 min walk
‪Inside Park at St Bart's - ‬3 min walk
‪Toasties - ‬1 min walk
‪Empellon - ‬3 min walk
‪Starbucks - ‬2 min walk

About this property

Lotte New York Palace

Luxury New York hotel in Manhattan with a full-service spa

Lotte New York Palace offers its guests a full-service spa, a health club, and a steam room. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi and wired Internet for a fee.

Business amenities include a business centre, meeting rooms, and limo/town car service. Spa services, multilingual staff, and gift shops/newsstands are also featured at the luxury Lotte New York Palace. Parking is available for a fee.

This 4.5-star New York hotel is smoke free.

909 guestrooms or units

55 levels

Conference rooms

Built in 1981

Deli

Supervised kids' activities (surcharge)

Childcare (surcharge)

Conference centre

Business facilities

Breakfast available (surcharge)

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Express check-out

Staff members are multilingual

Storage area for luggage

Front desk safe

Car service

Tour and ticket information

Concierge

Wedding services available

Garden

Gift shop

Newspapers in lobby (free)

On-site shopping

Bellhop

Lift

No smoking on site

Bar or lounge

Dining venue

Lotte New York Palace offers 909 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. Plasma televisions come with pay-per-view films. Bathrooms include dressing gowns, slippers, designer toiletries and complimentary toiletries.

This New York hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The Palace Spa has massage/treatment rooms. Services include hot stone massages, facials, body wraps and body scrubs.

Languages

English, French, German, Italian, Korean, Russian, Spanish

Property amenities

Internet

Available in all rooms: WiFi (USD 15.99 per 24-hour period); wired internet (surcharge)
Available in some public areas: WiFi (USD 15.99 per 24-hour period); wired internet (surcharge)

Parking and transport

Limo/town car service
Secured, covered valet parking on site (USD 90 per day; includes in/out privileges)
Wheelchair-accessible parking and van parking available

Food and drink

Full breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 6:30 AM to noon on weekends; USD 24 to 100 per person
A bar/lounge
A coffee shop/cafe
A restaurant
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Gold Room
Pomme Palais
Villard

Things to do

Free bicycle rentals
Full-service spa
Health club
Shopping
Steam room

Family friendly

Babysitting (surcharge)
Free cot
Laundry facilities
Snack bar/deli
Supervised activities for children (surcharge)

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business centre
Conference centre
Meeting rooms

Outdoors

Garden

Full-service spa

Body scrubs
Body wraps
Detox wraps
Facials
Hot stone massages
In-room massages
Manicures/pedicures
Spa treatment rooms

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Braille/raised signage
Lift
Valet for wheelchair-equipped vehicles
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking

Room amenities

Bedroom

Blackout drapes
Free cot
Hypo-allergenic bedding
Premium bedding

Bathroom

Designer toiletries
Dressing gowns
Hair dryer
Private bathroom
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided

Entertainment

Pay films
Plasma TV with premium channels

Food and drink

Limited room service

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Eco-friendly toiletries
Free weekday newspapers
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2 AM

Early check-in subject to availability

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets: USD 125 per pet, per stay
Only dogs are allowed
Weight limit: 25 lb per pet

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for USD 75.0 per day.

Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Utility fee: USD 23 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately USD 24 to 100 per person
Fee for in-room wireless Internet: USD 15.99 per 24-hour period (rates may vary)
Fee for in-room wired Internet: USD 15.99 per 24-hour period (rates may vary)
Fee for wireless Internet in public areas: USD 15.99 per 24-hour period (rates may vary)
Fee for wired Internet in public areas: USD 15.99 per stay (rates may vary)
Valet parking fee: USD 90 per day (in/out privileges)
Pet fee: USD 125 per pet, per stay
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: USD 75.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and debit cards. Cash is not accepted.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

New York Palace

New York Palace Hotel

Palace Hotel

Palace New York

New York City Palace Hotel

Palace Hotel New York

Palace Hotel Nyc

Lotte New York Palace Hotel

Lotte Palace Hotel

Lotte New York Palace

Lotte Palace

Lotte New York Palace Hotel

Lotte New York Palace New York

Lotte New York Palace Hotel New York

Frequently asked questions

What is the cancellation policy at Lotte New York Palace?

Lotte New York Palace offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Lotte New York Palace?

As of 21 Dec 2024, prices found for a 1-night stay for 2 adults at Lotte New York Palace on 18 Jan 2025 start from NZ$914.89, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Lotte New York Palace?

Yep, Lotte New York Palace has secured covered valet parking with in/out privileges for USD 90 per day.

Is there a spa on site at Lotte New York Palace?

Yep, The Palace Spa is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

What makes Lotte New York Palace a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Lotte New York Palace.

Is Lotte New York Palace family-friendly?

You bet! With amenities such as supervised childcare and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Lotte New York Palace is a hit with families.

Does Lotte New York Palace serve breakfast?

Sure does, full breakfast is served weekdays between 6:30 AM and 11:00 AM and weekends from 6:30 AM to noon.

Is there a free airport shuttle available at Lotte New York Palace?

No, Lotte New York Palace does not offer an airport shuttle service.

Is there a bar or restaurant at Lotte New York Palace?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Lotte New York Palace?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Lotte New York Palace Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

Jilleian

19 Sept 2024

Stayed 2 nights in Aug 2024

6/10 Okay

Adam

Business traveller

15 Sept 2024

Disliked: Cleanliness, property conditions & facilities

Sadly, it’s not what it used to be.

We’ve stayed here many, many times, and even got married here. However, it appears that the wear and tear are catching up to this property. When we got to our room, there was gum smashed in the carpet, knobs in the bathroom were coming off, etc. It’s just not the same as it used to be.

Stayed 1 night in Sep 2024

6/10 Okay

Vlad

12 Sept 2024

Disliked: Cleanliness, property conditions & facilities

Need desperately a full renovation

Stayed 2 nights in Sep 2024

8/10 Good

Alexandra

11 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

I stayed at the Lotte Palace for my wedding weekend. It was definitely nice but felt overpriced for what it was. The space is very grand but the rooms are extremely average.

Stayed 2 nights in Sep 2024

10/10 Excellent

Jasper

11 Sept 2024

Stayed 2 nights in Aug 2024

10/10 Excellent

Patricia

9 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I❤️NY

Always a great stay at the Lotte Palace!

Stayed 2 nights in Sep 2024

10/10 Excellent

Sara Ann

9 Sept 2024

Stayed 2 nights in Aug 2024

10/10 Excellent

Christopher

Travelled with family

7 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Sep 2024

2/10 Terrible

David

7 Sept 2024

Stayed 5 nights in Aug 2024

6/10 Okay

Sharon, Encino

7 Sept 2024

Disliked: Property conditions & facilities

Beautiful classic property in great location. Guest rooms are VERY much need of update. Peeling wallpaper, peeling paint chips in bathroom, old dirt carpet, tilted corner dirty lamp shade. Room was so unexpected for a hotel of this class.

Stayed 5 nights in Aug 2024

10/10 Excellent

Jason

6 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Aug 2024

2/10 Terrible

Noemi

6 Sept 2024

Stayed 2 nights in Aug 2024

10/10 Excellent

Elizabeth

6 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Aug 2024

8/10 Good

Suzanne

6 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Convenient area and location. Would have liked a coffee area in the room. Appreciated staffing and their help. Thanks.

Stayed 2 nights in Aug 2024

8/10 Good

Ruxandra

Travelled with family

4 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel, amazing location, safe location, great staff- bathrooms tubs need remodeling, rooms are large but need updating- overall good pick

Stayed 3 nights in Aug 2024

10/10 Excellent

Claire

Travelled with group

4 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Quite simply the best hotel in NYC. The staff make everyone feel special and cared for. Luxury without being ostentatious. Classic styling. Beautiful bedding.

Stayed 4 nights in Aug 2024

10/10 Excellent

Mathew

3 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Our first night was a little rough, the bed was broken. We reported it to the front desk and they were so accommodating. Moved us to a MUCH better room with an amazing view. It’s a beautiful hotel with wonderful staff. Incredible drinks and food in the Gold Room. Would definitely recommend. They lost our curling iron when we changed rooms, and weren’t ever able to locate it, otherwise it was a great experience.

Stayed 4 nights in Aug 2024

8/10 Good

Brian

Travelled with partner, Travelled with group

3 Sept 2024

Liked: Cleanliness, staff & service

The hotel is beautiful in the main spaces. The rooms are in need of updating and renovations.

Stayed 10 nights in Aug 2024

8/10 Good

Antonio

3 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Jun 2024

6/10 Okay

Foziah

Travelled with family

2 Sept 2024

Liked: Property conditions & facilities

Some members of the staff were rude

Stayed 2 nights in Aug 2024

10/10 Excellent

Diane

Travelled with family

2 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4 Perfect Night Stay!

Stayed 4 nights in Aug 2024

6/10 Okay

Carley

Travelled with group

2 Sept 2024

Liked: Cleanliness

Disliked: Staff & service

Disappointed with the service once we checked in. We had high expectations, but the hotel didn’t live up to the 5 star rating.

Stayed 2 nights in Aug 2024

10/10 Excellent

Pat

1 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

It's a very beautiful hotel in the heart of Manhattan. We happened to stay in a week of US oppen so the hotel was full and busy. There is a great restaurant "The Gold room" for breakfast or dinner cocktails that we enjoyed a lot. The room was clen and quiet with planty to choose from the bar fridge. The day views of Cathedral are trully beautiful, as well as an amazing city light of the Rockefeller center! I didn't like the mattress, I kept waking up because it was not that comfortable...The staff is very nice and attentive.Would be back again!

Stayed 2 nights in Aug 2024

6/10 Okay

S

Travelled with family

1 Sept 2024

Liked: Cleanliness

Disliked: Staff & service

Staff at reception not warm and welcoming.

Stayed 4 nights in Jun 2024

10/10 Excellent

Kristine

Travelled with family, Travelled with group

31 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Jorge at check in was amazing! So personable and professional! Mr Ray at bell desk was so awesome! I met him 2 years ago and he remembered us from our stay! We love the Gold Room! Everyone goes above and beyond

Stayed 3 nights in Aug 2024

Lotte New York Palace

Photo gallery for Lotte New York Palace

Reviews

Excellent

Popular amenities

Explore the area

Room options

View all photos for Suite, 1 King Bed, Accessible, Tower (Corner)

Suite, 1 King Bed, Accessible, Tower (Corner)

Highlights

View all photos for Room, 2 Queen Beds, Accessible, Tower

Room, 2 Queen Beds, Accessible, Tower

Highlights

View all photos for Signature Suite, 1 King Bed, Accessible (Palace)

Signature Suite, 1 King Bed, Accessible (Palace)

Highlights

View all photos for Suite, 1 Bedroom (Palace, King)

Suite, 1 Bedroom (Palace, King)

Highlights

View all photos for Signature Suite, 1 King Bed (Palace)

Signature Suite, 1 King Bed (Palace)

Highlights

View all photos for Room, 1 King Bed, Accessible, Tower

Room, 1 King Bed, Accessible, Tower

Highlights

View all photos for Suite, Corner (Corner with Pantry)

Suite, Corner (Corner with Pantry)

Highlights

View all photos for Executive Suite, 1 King Bed, Accessible, Tower

Executive Suite, 1 King Bed, Accessible, Tower

Highlights

View all photos for Executive Studio, 2 Queen Beds, Tower

Executive Studio, 2 Queen Beds, Tower

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View all photos for Superior Room, 2 Double Beds, Accessible

Superior Room, 2 Double Beds, Accessible

Highlights

View all photos for Family Suite, Multiple Beds (Palace, King and Two Doubles)

Family Suite, Multiple Beds (Palace, King and Two Doubles)

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View all photos for Premier Room, 1 King Bed, Accessible, View

Premier Room, 1 King Bed, Accessible, View

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View all photos for Suite, 2 Bedrooms, Corner (Corner)

Suite, 2 Bedrooms, Corner (Corner)

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View all photos for Room, 2 Double Beds, Accessible, View (Cathedral View)

Room, 2 Double Beds, Accessible, View (Cathedral View)

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View all photos for Superior Room, 1 King Bed, Accessible

Superior Room, 1 King Bed, Accessible

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View all photos for Premier Room, 2 Double Beds, Accessible, View (Skyline)

Premier Room, 2 Double Beds, Accessible, View (Skyline)

Highlights

View all photos for Room, 1 King Bed, Accessible, View (Cathedral View)

Room, 1 King Bed, Accessible, View (Cathedral View)

Highlights

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

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View all photos for Suite, 1 Bedroom, Tower (King)

Suite, 1 Bedroom, Tower (King)

Highlights

View all photos for Room, 2 Double Beds, View (Cathedral View)

Room, 2 Double Beds, View (Cathedral View)

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View all photos for Room, 1 King Bed, View (Cathedral View)

Room, 1 King Bed, View (Cathedral View)

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View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

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View all photos for Suite, 1 King Bed, Corner (Corner)

Suite, 1 King Bed, Corner (Corner)

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View all photos for Executive Suite, 1 King Bed, Tower

Executive Suite, 1 King Bed, Tower

Highlights

View all photos for Premier Room, 2 Double Beds, View (Skyline)