Lotte New York Palace (New York, USA): Reviews & Deals from NZ$1,047

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Luxury hotel with full-service spa and health club

Where to?

Dates

March 2025

April 2025

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Bar
Room service
Pet-friendly
Breakfast available

includes taxes & fees

14 Apr - 15 Apr

Explore the area

455 Madison Ave, New York, NY, 10022

Rockefeller Center
‪7 min walk‬
Grand Central Terminal
‪10 min walk‬
Times Square
‪13 min walk‬
New York, NY (LGA-LaGuardia)
‪25 min drive‬

Room options

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Tower (Corner)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Premium bedding

Blackout curtains

Separate bedroom

112 sq m
City view
Sleeps 4
1 King Bed

Room, 2 Queen Beds, Accessible, Tower

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Blackout curtains

Premium bedding

Hairdryer

43 sq m
City view
Sleeps 4
2 Queen Beds

Signature Suite, 1 King Bed, Accessible (Palace)

Highlights

Separate sitting area

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Blackout curtains

Premium bedding

108 sq m
City view
Sleeps 3
1 King Bed

Suite, 1 Bedroom (Palace, King)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Premium bedding

Blackout curtains

Separate bedroom

73 sq m
City view
Sleeps 3
1 King Bed

Signature Suite, 1 King Bed (Palace)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Premium bedding

Blackout curtains

Separate bedroom

108 sq m
City view
Sleeps 3
1 King Bed

Room, 1 King Bed, Accessible, Tower

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Blackout curtains

Premium bedding

Designer toiletries

43 sq m
City view
Sleeps 3
1 King Bed

Suite, Corner (Corner with Pantry)

Highlights

Separate dining area

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Premium bedding

Blackout curtains

112 sq m
City view
Sleeps 3
1 King Bed

Executive Suite, 1 King Bed, Accessible, Tower

Highlights

Separate sitting area

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Blackout curtains

Premium bedding

61 sq m
City view
Sleeps 4
1 King Bed

Executive Studio, 2 Queen Beds, Tower

Highlights

Separate sitting area

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Blackout curtains

Premium bedding

61 sq m
City view
Sleeps 4
2 Queen Beds

Superior Room, 2 Double Beds, Accessible

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Blackout curtains

Premium bedding

Designer toiletries

33 sq m
City view
Sleeps 4
2 Double Beds

Family Suite, Multiple Beds (Palace, King and Two Doubles)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Blackout curtains

Premium bedding

Sofa bed

71 sq m
City view
Sleeps 8
1 Double Sofa Bed, 1 King Bed and 2 Double Beds

Premier Room, 1 King Bed, Accessible, View

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Blackout curtains

Premium bedding

Hairdryer

33 sq m
City view
Sleeps 3
1 King Bed

Suite, 2 Bedrooms, Corner (Corner)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Premium bedding

Blackout curtains

2 bedrooms

156 sq m
City view
Sleeps 6
1 King Bed and 2 Queen Beds

Room, 2 Double Beds, Accessible, View (Cathedral View)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Blackout curtains

Premium bedding

Hairdryer

33 sq m
City view
Sleeps 4
2 Double Beds

Superior Room, 1 King Bed, Accessible

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Blackout curtains

Premium bedding

Designer toiletries

33 sq m
City view
Sleeps 3
1 King Bed

Premier Room, 2 Double Beds, Accessible, View (Skyline)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Blackout curtains

Premium bedding

Hairdryer

33 sq m
City view
Sleeps 4
2 Double Beds

Room, 1 King Bed, Accessible, View (Cathedral View)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Blackout curtains

Premium bedding

Hairdryer

33 sq m
City view
Sleeps 3
1 King Bed

Superior Room, 2 Double Beds

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Blackout curtains

Premium bedding

Hairdryer

33 sq m
Sleeps 4
2 Double Beds

Suite, 1 Bedroom, Tower (King)

Highlights

Separate sitting area

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Premium bedding

Blackout curtains

99 sq m
City view
Sleeps 4
1 King Bed

Room, 2 Double Beds, View (Cathedral View)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Blackout curtains

Premium bedding

Hairdryer

33 sq m
City view
Sleeps 4
2 Double Beds

Room, 1 King Bed, View (Cathedral View)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Blackout curtains

Premium bedding

Hairdryer

33 sq m
City view
Sleeps 3
1 King Bed

Superior Room, 1 King Bed

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Blackout curtains

Premium bedding

Hairdryer

33 sq m
Sleeps 3
1 King Bed

Suite, 1 King Bed, Corner (Corner)

Highlights

Separate sitting area

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Premium bedding

Blackout curtains

112.4 sq m
City view
Sleeps 4
1 King Bed

Executive Suite, 1 King Bed, Tower

Highlights

Separate sitting area

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Blackout curtains

Premium bedding

61 sq m
City view
Sleeps 4
1 King Bed

Premier Room, 2 Double Beds, View (Skyline)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Blackout curtains

Premium bedding

Hairdryer

33 sq m
City view
Sleeps 4
2 Double Beds

Premier Room, 1 King Bed, View (Skyline)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Blackout curtains

Premium bedding

Hairdryer

33 sq m
City view
Sleeps 3
1 King Bed

Palace Studio Suite King

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Blackout curtains

Premium bedding

Hairdryer

38 sq m
City view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Room, 2 Double Beds, Tower

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Blackout curtains

Premium bedding

Hairdryer

43 sq m
City view
Sleeps 4
2 Double Beds

Room, 1 King Bed, Tower

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Blackout curtains

Premium bedding

Designer toiletries

43 sq m
City view
Sleeps 3
1 King Bed

Family Suite, Multiple Beds (Palace, 2 Kings)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Blackout curtains

Premium bedding

Sofa bed

71 sq m
City view
Sleeps 6
1 Double Sofa Bed and 2 King Beds

About the area

New York

A luxury stay in the heart of New York awaits you at Lotte New York Palace. Within just a 10-minute stroll, you'll find 5th Avenue and Rockefeller Center. Highlights at this family-friendly hotel include a full-service spa, a restaurant and a gym. .A day of pampering at The Palace Spa can include hot stone massages, detox wraps and mani/pedis. The restaurant, Villard, serves American cuisine and is open for breakfast, brunch and lunch. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym and steam room as well as access to free bike hire. Business amenities include meeting rooms, a conference centre, and a business centre. Additionally, you'll find Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Full breakfast is available on weekdays between 6:30 AM and 11:00 AM and on weekends between 6:30 AM and noon. There's also the convenience of valet parking. .Places within a 15-minute walk of this 4.5-property class Manhattan hotel include Grand Central Terminal and Broadway.

What's nearby

5th Avenue - 3 min walk - 0.3 km
Rockefeller Center - 7 min walk - 0.6 km
Grand Central Terminal - 10 min walk - 0.9 km
Broadway - 11 min walk - 0.9 km
Times Square - 13 min walk - 1.1 km

Getting around

51 St. Station - 3 min walk
Grand Central - 42 St. Station - 10 min walk
LaGuardia Airport (LGA) - 25 min drive

Restaurants

‪Essen Slow Fast Food - ‬3 min walk
‪Inside Park at St Bart's - ‬3 min walk
‪Toasties - ‬1 min walk
‪Empellon - ‬3 min walk
‪Starbucks - ‬2 min walk

About this property

Lotte New York Palace

Luxury hotel with full-service spa and health club

Lotte New York Palace offers its guests a full-service spa, a health club, and a steam room. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi and wired Internet for a fee.

Business amenities include a business centre, meeting rooms, and limo/town car service. Spa services, multilingual staff, and gift shops/newsstands are also featured at the luxury Lotte New York Palace. Parking is available for a fee.

This 4.5-star New York hotel is smoke free.

909 guestrooms or units

55 levels

Conference rooms

Built in 1981

Deli

Supervised kids' activities (surcharge)

Childcare (surcharge)

Conference centre

Business facilities

Breakfast available (surcharge)

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Express check-out

Staff members are multilingual

Storage area for luggage

Front desk safe

Car service

Tour and ticket information

Concierge

Wedding services available

Garden

Gift shop

Newspapers in lobby (free)

On-site shopping

Bellhop

Lift

No smoking on site

Bar or lounge

Dining venue

Lotte New York Palace offers 909 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. Plasma televisions come with pay-per-view films. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

This New York hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The Palace Spa has massage/treatment rooms. Services include hot stone massages, facials, body wraps and body scrubs.

Languages

English, French, German, Italian, Korean, Russian, Spanish

Similar properties

Pet-friendly
Free WiFi
Restaurant
Air conditioning

includes taxes & fees

28 Mar - 29 Mar

Property amenities

Internet

Available in all rooms: WiFi (USD 15.99 per 24-hour period); wired internet (surcharge)
Available in some public areas: WiFi (USD 15.99 per 24-hour period); wired internet (surcharge)

Parking and transport

Limo/town car service
Secured, covered valet parking on site (USD 90 per day)
Wheelchair-accessible parking and van parking available

Food and drink

Full breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 6:30 AM to noon on weekends; USD 24 to 100 per person
A bar/lounge
A coffee shop/cafe
A restaurant
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Gold Room
Pomme Palais
Villard

Things to do

Free bicycle rentals
Full-service spa
Health club
Shopping
Steam room

Family friendly

Babysitting (surcharge)
Free cot
Laundry facilities
Snack bar/deli
Supervised activities for children (surcharge)

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business centre
Conference centre
Meeting rooms

Outdoors

Garden

Full-service spa

Body scrubs
Body wraps
Detox wraps
Facials
Hot stone massages
In-room massages
Manicures/pedicures
Spa treatment rooms

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Braille/raised signage
Lift
Valet for wheelchair-equipped vehicles
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking

Room amenities

Bedroom

Blackout drapes
Free cot
Hypo-allergenic bedding
Premium bedding

Bathroom

Designer toiletries
Dressing gowns
Hair dryer
Private bathroom
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided

Entertainment

Pay films
Plasma TV with premium channels

Food and drink

Limited room service

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Eco-friendly toiletries
Free weekday newspapers
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2 AM

Early check-in subject to availability

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets: USD 149 per pet, per stay
Only dogs are allowed
Weight limit: 25 lb per pet

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for USD 100 per day.

Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Utility fee: USD 28.69 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately USD 24 to 100 per person
Fee for in-room wireless Internet: USD 15.99 per 24-hour period (rates may vary)
Fee for in-room wired Internet: USD 15.99 per 24-hour period (rates may vary)
Fee for wireless Internet in public areas: USD 15.99 per 24-hour period (rates may vary)
Fee for wired Internet in public areas: USD 15.99 per stay (rates may vary)
Valet parking fee: USD 90 per day
Pet fee: USD 149 per pet, per stay
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: USD 100 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and debit cards. Cash is not accepted.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

New York Palace

New York Palace Hotel

Palace Hotel

Palace New York

New York City Palace Hotel

Palace Hotel New York

Palace Hotel Nyc

Lotte New York Palace Hotel

Lotte Palace Hotel

Lotte New York Palace

Lotte Palace

Lotte New York Palace Hotel

Lotte New York Palace New York

Lotte New York Palace Hotel New York

Frequently asked questions

What is the cancellation policy at Lotte New York Palace?

Lotte New York Palace offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Lotte New York Palace?

As of 26 Mar 2025, prices found for a 1-night stay for 2 adults at Lotte New York Palace on 14 Apr 2025 start from NZ$997.19, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Lotte New York Palace?

Yep, Lotte New York Palace has secured covered valet parking for USD 90 per day.

Is there a spa on site at Lotte New York Palace?

Yep, The Palace Spa is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

What makes Lotte New York Palace a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Lotte New York Palace.

Is Lotte New York Palace family-friendly?

You bet! With amenities such as supervised childcare and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Lotte New York Palace is a hit with families.

Does Lotte New York Palace serve breakfast?

Sure does, full breakfast is served weekdays between 6:30 AM and 11:00 AM and weekends from 6:30 AM to noon.

Is there a free airport shuttle available at Lotte New York Palace?

No, Lotte New York Palace does not offer an airport shuttle service.

Is there a bar or restaurant at Lotte New York Palace?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Lotte New York Palace?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Lotte New York Palace Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

Ronda

26 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Dec 2024

6/10 Okay

Richard, Boxford

Travelled with family

26 Dec 2024

Liked: Cleanliness, staff & service, amenities

Great location. Very aged property. Room below average. Staff attentive but they didn't have much to work with.

Stayed 2 nights in Dec 2024

10/10 Excellent

Daisy

25 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Dec 2024

10/10 Excellent

Dana

25 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful inside and out!

Stayed 1 night in Dec 2024

4/10 Poor

Bryan

25 Dec 2024

Stayed 1 night in Dec 2024

8/10 Good

Jennifer

Travelled with partner, Travelled with group

24 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Amenities

Beautiful hotel. Nice location, over priced, poor amenities and small tub compared to other nyc places I’ve stayed

Stayed 2 nights in Dec 2024

10/10 Excellent

Tiffany

24 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Dec 2024

10/10 Excellent

Marciny

24 Dec 2024

Stayed 3 nights in Dec 2024

10/10 Excellent

Eben

24 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent

Stayed 5 nights in Dec 2024

10/10 Excellent

Caroline

Travelled with family

23 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

XOXO Gossip Girl

Family trip pre-Christmas- all was fantastic! Great location for shopping and food.

Stayed 3 nights in Dec 2024

10/10 Excellent

Justin

Travelled with family

23 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Gorgeous stay for the holidays

Stayed 3 nights in Dec 2024

8/10 Good

leah

Travelled with family, Travelled with group

23 Dec 2024

Liked: Amenities, property conditions & facilities

Beautiful Christmas decor. Early check in, no late check out

Stayed 3 nights in Dec 2024

10/10 Excellent

Daniel

23 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Dec 2024

8/10 Good

Michele

Travelled with family

22 Dec 2024

Liked: Cleanliness, staff & service, room comfort

Christmas family getaway

The location is amazing. We were there for Christmas and it is close by to everything. The lobby and courtyard with their Christmas decor is just perfect. I have been to this hotel 4 times and I have to say it really needs a revamp. The rooms are outdated...they need to refresh them and feel more welcoming.

Stayed 3 nights in Dec 2024

8/10 Good

Yessenia

Travelled with family

22 Dec 2024

Liked: Cleanliness, staff & service, amenities

Disliked: Property conditions & facilities

Perfect location to all the places we wanted to go. The hotel was so beautifully decorated for Christmas. They had the sweetest touches foe the kids. Santa letters and a response delivered to our room. The only down side was the elevator situation. Only half of them were working so going down took 20 minutes. It was nearly impossible to catch an elevator that wasn’t full to capacity. Another incident we had with house keeping, they took my daughters Christmas blanket. I called before checking out 2 weeks ago. They told me they would call me back with an update. To this day no one has called me back. But other than those incidents the place is convenient and beautiful inside.

Stayed 4 nights in Dec 2024

10/10 Excellent

lisa

22 Dec 2024

Stayed 2 nights in Dec 2024

8/10 Good

Lee

21 Dec 2024

Stayed 4 nights in Dec 2024

6/10 Okay

Sonali, burlington

21 Dec 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

It was great but staff are very rude and unhelpful

Stayed 3 nights in Dec 2024

10/10 Excellent

Jami

21 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Most fabulous stay

Stayed 2 nights in Dec 2024

10/10 Excellent

Andrea

Business traveller

21 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2024

8/10 Good

Lee

Travelled with family

20 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful hotel built from a gilded age mansion. Great staff, clean rooms, fantastic location! Only thing is we stayed during Christmas, so very busy. I think they should adopt the same rules at the Plaza, no one inside other than hotel guests. Way too many "non-guests" inside jamming up the place taking pics.

10/10 Excellent

Elizabeth

Travelled with family

20 Dec 2024

Liked: Property conditions & facilities

Excellent

Stayed 2 nights in Dec 2024

8/10 Good

Dana

Travelled with family

20 Dec 2024

Liked: Cleanliness, property conditions & facilities

Great location, beautiful grounds for the holidays. Tremendous amount of people though in and out looking at the tree and decorations. Extremely long lines for check in. For the amount of money paid, no nightly water in room and our room was missed for cleaning one day. Had to call multiple times to get pillows and blankets for the pull out couch and extra towels as we had 4 people in a room. During check in, no explanation of hotel, services or area. Just given key cards. I had to ask them to point me in the right direction to get to room. Again nothing big but the amount of money spent per night here I would have expected better service. The guys helping in and out of building and luggage were the best as well as the service in the coffee/ bakery shop.

Stayed 3 nights in Dec 2024

8/10 Good

Gary

19 Dec 2024

Stayed 1 night in Nov 2024

10/10 Excellent

Debra

18 Dec 2024

Liked: Cleanliness, property conditions & facilities

Very beautiful this time of year!

Stayed 1 night in Dec 2024

Lotte New York Palace

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Highlights

View all photos for Superior Room, 2 Double Beds, Accessible

Superior Room, 2 Double Beds, Accessible

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View all photos for Family Suite, Multiple Beds (Palace, King and Two Doubles)

Family Suite, Multiple Beds (Palace, King and Two Doubles)

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View all photos for Premier Room, 1 King Bed, Accessible, View

Premier Room, 1 King Bed, Accessible, View

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View all photos for Suite, 2 Bedrooms, Corner (Corner)

Suite, 2 Bedrooms, Corner (Corner)

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View all photos for Room, 2 Double Beds, Accessible, View (Cathedral View)

Room, 2 Double Beds, Accessible, View (Cathedral View)

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View all photos for Superior Room, 1 King Bed, Accessible

Superior Room, 1 King Bed, Accessible

Highlights

View all photos for Premier Room, 2 Double Beds, Accessible, View (Skyline)

Premier Room, 2 Double Beds, Accessible, View (Skyline)

Highlights

View all photos for Room, 1 King Bed, Accessible, View (Cathedral View)

Room, 1 King Bed, Accessible, View (Cathedral View)

Highlights

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

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View all photos for Suite, 1 Bedroom, Tower (King)

Suite, 1 Bedroom, Tower (King)

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View all photos for Room, 2 Double Beds, View (Cathedral View)

Room, 2 Double Beds, View (Cathedral View)

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View all photos for Room, 1 King Bed, View (Cathedral View)

Room, 1 King Bed, View (Cathedral View)

Highlights

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

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View all photos for Suite, 1 King Bed, Corner (Corner)

Suite, 1 King Bed, Corner (Corner)

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View all photos for Executive Suite, 1 King Bed, Tower

Executive Suite, 1 King Bed, Tower

Highlights

View all photos for Premier Room, 2 Double Beds, View (Skyline)

Premier Room, 2 Double Beds, View (Skyline)