Hilton Niagara Falls/Fallsview Hotel & Suites

4.0 star property
Eco-certified Niagara Falls hotel in Fallsview with 4 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Niagara Falls/Fallsview Hotel & Suites

Dining
Casino
Restaurant
Exterior
Presidential Suite, 3 Bedrooms | View from room

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
  • Laundry
  • Housekeeping
  • Pool
  • Room service
The price is NZ$264
includes taxes & fees
23 Dec - 24 Dec

Explore the area

Map
6361 Fallsview Blvd, Niagara Falls, ON, L2G3V9
  • Fallsview Casino
    1 min walk
  • Brasa Brazilian Steak House & Wine Bar
    1 min walk
  • Niagara Falls, ON (XLV-Niagara Falls Train Station)
    5 min drive
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    38 min drive

Room options

Two Queen Room, Whirlpool Tub with Canadian/US Fallsview

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Hairdryer
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

Two Queen Room, No view

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Hairdryer
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Jetted Tub (US Fallsview)

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2013
Blackout curtains
Eco-friendly toiletries
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Compact King Room, Shower only with US Fallsview

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Hairdryer
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Compact King Room, Shower only with Canadian Fallsview

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Heating
Private bathroom
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Jetted Tub (Premium Canadian/US Fallsview)

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Eco-friendly toiletries
Designer toiletries
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, City View (Compact, Shower Only)

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Hairdryer
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Accessible

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Hairdryer
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

King Room, Jetted Tub with City/Casino View

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Eco-friendly toiletries
Designer toiletries
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Suite, 2 Bedrooms, Jetted Tub (Fireplace, US Fallsview)

Highlights

Separate sitting area
Fireplace
Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
2 bedrooms
  • 51 sq m
  • Sleeps 6
  • 1 King Bed

Deluxe Suite, 2 Bedrooms, Jetted Tub (Fireplace, Casino/City View)

Highlights

Separate sitting area
Fireplace
Air conditioning
Heating
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 51 sq m
  • Sleeps 6
  • 1 King Bed

Two Queen Room, Whirlpool Tub with Casino/City View

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Hairdryer
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

Presidential Suite, 3 Bedrooms

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 65 sq m
  • Water view
  • Sleeps 9
  • 1 King Bed

Room, 1 King Bed, City View (Compact, Shower Only)

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2013
Blackout curtains
Private bathroom
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Two Queen Room, Whirlpool Tub with US Fallsview

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Hairdryer
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

Deluxe Suite, 2 Bedrooms, Jetted Tub (Fireplace, Canadian/US Fallsview)

Highlights

Separate sitting area
Fireplace
Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
2 bedrooms
  • 51 sq m
  • Sleeps 6
  • 1 King Bed

Room, 1 King Bed, Jetted Tub (Canadian/US Fallsview)

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2013
Blackout curtains
Eco-friendly toiletries
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Studio, 1 King Bed, Jetted Tub, City View

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Sofa bed
Blackout curtains
  • 39 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Jetted Tub

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Eco-friendly toiletries
Designer toiletries
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Jetted Tub (Canyon View)

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Eco-friendly toiletries
  • 33 sq m
  • Water view
  • Sleeps 4
  • 1 King Bed

1 King Studio Room, Jetted Tub (US Falls View)

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Eco-friendly toiletries
Designer toiletries
  • 33 sq m
  • Water view
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Jetted Tub (Canadian/US Fallsview)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2013
Sofa bed
  • 39 sq m
  • Sleeps 4
  • 1 King Bed

Studio, 1 King Bed (Whirpool, US Fallsview)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Sofa bed
Blackout curtains
  • 39 sq m
  • Sleeps 4
  • 1 King Bed

Two Bedroom Deluxe Suite, Jetted Tub, Fireplace with Canadian/US Fallsview, Accessible

Highlights

Separate sitting area
Fireplace
Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
2 bedrooms
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

Deluxe Suite, 2 Bedrooms, Jetted Tub (Fireplace, Premium CAD/US Fallsview)

Highlights

Separate sitting area
Fireplace
Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
2 bedrooms
  • 51 sq m
  • Sleeps 6
  • 1 King Bed

Room, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Renovated in 2013
Blackout curtains
Private bathroom
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

About the area

Niagara Falls

Hilton Niagara Falls/Fallsview Hotel & Suites puts you in the heart of Niagara Falls, steps from Fallsview Casino and within a 10-minute stroll of Skylon Tower. Highlights at this eco-friendly hotel include 4 restaurants, 2 indoor swimming pools and a casino. .With 2 lounge bars to choose from, you can enjoy a drink at the hotel. Business travelers can take advantage of meeting rooms and a 24-hour business centre. Added amenities include Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. Full breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of valet parking. .Sights within a 20-minute walk of this 4-property class Fallsview hotel include Clifton Hill and Horseshoe Falls.

What's nearby

  • Fallsview Casino - 1 min walk
  • Skylon Tower - 8 min walk
  • Clifton Hill - 16 min walk
  • Horseshoe Falls - 18 min walk
  • Fallsview Indoor Waterpark - 3 min drive

Getting around

  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 5 min drive
  • Buffalo, NY (BUF-Buffalo Niagara Intl.) - 38 min drive

Restaurants

  • ‪Skylon Tower - ‬8 min walk
  • ‪Tim Hortons - ‬3 min walk
  • ‪Queen Victoria Place Restaurant - ‬8 min walk
  • ‪Skylon Tower Revolving Dining Room - ‬6 min walk
  • ‪The 365 Club - ‬3 min walk

About this property

Hilton Niagara Falls/Fallsview Hotel & Suites

Eco-certified Niagara Falls hotel in Fallsview with 4 restaurants
As a guest of Hilton Niagara Falls/Fallsview Hotel & Suites, you'll find 2 indoor swimming pools and a children's pool. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is available in public spaces for a fee.

Business amenities include a 24-hour business centre and meeting rooms. A casino, a vending machine, and multilingual staff are also featured at the eco-certified Hilton Niagara Falls/Fallsview Hotel & Suites. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Niagara Falls hotel.

  • 1059 guestrooms or units
  • 50 levels
  • 4 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Built in 2000
  • Casino
  • Deli
  • Charging station for electric cars
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
Hilton Niagara Falls/Fallsview Hotel & Suites offers 1059 air-conditioned accommodations with MP3 docking stations and a safe. 32-inch LCD televisions come with pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include baths or showers, designer toiletries, complimentary toiletries and hairdryers.

This Niagara Falls hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 8.95); wired internet (surcharge)
  • Available in some public areas: WiFi (CAD 8.95)

Parking and transport

  • Electric car charging station on site
  • Offsite parking available (CAD 50 per night)
  • Covered parking on site (CAD 80 per day; includes in/out privileges)
  • Secured, covered valet parking on site (CAD 100 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 23 to 27 for adults and CAD 11 to 13 for children
  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 130 gaming tables
  • 2 indoor pools
  • 3,000 slot machines
  • Casino (200,000 square feet of space)
  • Children's pool
  • Concerts/live shows
  • Shopping

Family friendly

  • 2 indoor pools
  • Children's pool
  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 23 to 27 for adults and CAD 11 to 13 for children
  • Fee for in-room wireless Internet: CAD 8.95 (rates may vary)
  • Fee for wireless Internet in public areas: CAD 8.95 (rates may vary)
  • Covered self-parking fee: CAD 80.00 per day (in/out privileges)
  • Valet parking fee: CAD 100.00 per night (in/out privileges)
  • Nearby parking fee: CAD 50.00 per night (1312 ft away)
  • Rollaway bed fee: CAD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Hotel Falls/Fallsview
Hilton Hotel Niagara Falls/Fallsview
Hotel Hilton Niagara Falls/Fallsview
Niagara Falls/Fallsview Hilton
Hilton Falls/Fallsview
Hilton Niagara Falls/Fallsview Hotel
Hilton Falls/Fallsview Hotel
Hilton Niagara Falls/Fallsview
Niagara Falls Hilton
Hilton Fallsview Hotel Niagara Falls
Hilton Niagara Falls
Niagra Falls Hilton
Hilton Fallsview Niagara Falls
Hilton Hotel Niagara Falls
Hilton Hotel Suites Niagara Falls/Fallsview
Hilton Niagara Falls/Fallsview Hotel & Suites Hotel
Hilton Niagara Falls/Fallsview Hotel & Suites Niagara Falls

Frequently asked questions

What is the cancellation policy at Hilton Niagara Falls/Fallsview Hotel & Suites?

Hilton Niagara Falls/Fallsview Hotel & Suites offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Niagara Falls/Fallsview Hotel & Suites?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Hilton Niagara Falls/Fallsview Hotel & Suites on 23 Dec 2024 start from NZ$263.97, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Niagara Falls/Fallsview Hotel & Suites?

Yep, Hilton Niagara Falls/Fallsview Hotel & Suites has a covered self car park with in/out privileges for CAD 80.00 per day.

Is there a spa on site at Hilton Niagara Falls/Fallsview Hotel & Suites?

No, there is no spa at this property. Burning Springs Spa & Thermal Pools is a short 6-minute walk away.

Does Hilton Niagara Falls/Fallsview Hotel & Suites have a pool?

Hilton Niagara Falls/Fallsview Hotel & Suites has 2 indoor swimming pools and a kids' pool.

What luxury perks are available at Hilton Niagara Falls/Fallsview Hotel & Suites?

Hilton Niagara Falls/Fallsview Hotel & Suites features 2 indoor pools, 4 restaurants and 2 bars.

Is Hilton Niagara Falls/Fallsview Hotel & Suites family-friendly?

You bet! With amenities such as a children's pool and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Hilton Niagara Falls/Fallsview Hotel & Suites is a hit with families.

Does Hilton Niagara Falls/Fallsview Hotel & Suites serve breakfast?

You bet, full brekkie is offered daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Hilton Niagara Falls/Fallsview Hotel & Suites?

No, Hilton Niagara Falls/Fallsview Hotel & Suites does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Niagara Falls/Fallsview Hotel & Suites?

Yep, Hilton Niagara Falls/Fallsview Hotel & Suites has 4 restaurants.

What time are check-in & check-out at Hilton Niagara Falls/Fallsview Hotel & Suites?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at Hilton Niagara Falls/Fallsview Hotel & Suites?

No, pets are not allowed.

Hilton Niagara Falls/Fallsview Hotel & Suites Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 4388 out of 10521 reviews" "
Rating 8 - Good. 2364 out of 10521 reviews" "
Rating 6 - Okay. 1552 out of 10521 reviews" "
Rating 4 - Poor. 1109 out of 10521 reviews" "
Rating 2 - Terrible. 1108 out of 10521 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Yee Ling

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
digital app to check in, save waiting time. But parking is too expensive.
Stayed 1 night in Sep 2024

2/10 Terrible

Mark

Disliked: Cleanliness
I booked a room for the Fallsview and got a city view instead, but still charged for the fall view.
Stayed 1 night in Sep 2024

10/10 Excellent

Nabil, Hamilton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Sep 2024

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The bathroom faucet was difficult to control. Elevator was full at checkout. Parking necessitated a shuttle.
Stayed 1 night in Sep 2024

2/10 Terrible

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Would of been 5 stars if it wouldn't of been for a malfunctioning fire alarm topped of by a intercom system which no one could understand causing so much confusion with absolutely no direction or reassurance from staff
Stayed 3 nights in Sep 2024

8/10 Good

Allison, Lake Huntington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the convenience of this hotel. The parking garage was easy but it’s pricey for parking. The WiFi kept disconnecting but overall, the hotel was clean and friendly. We had a room with the casino view but we not only had the view of the casino and all the lights, we saw the American falls and the fireworks at night. Perfect!!
Stayed 2 nights in Sep 2024

10/10 Excellent

Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great front desk
Stayed 2 nights in Sep 2024

4/10 Poor

Mark

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I’ve stayed here before many of times, this time my family came and we spent lots of money on the double room. The hot water didn’t work. The TV didn’t work on some channels which were old. Then the curtain didn’t come down so our girls couldn’t sleep in the dark which is why we pay some much as they are young. Pretty disappointed this time around. I would look elsewhere if you’re willing to spend this much money
Stayed 3 nights in Sep 2024

10/10 Excellent

Phoebe

Stayed 3 nights in Aug 2024

10/10 Excellent

Penny

Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great, but indoor parking was full so we had to park at an outdoor lot a couple blocks away. Shuttle service was available but it was a 3-5 minute walk with our bags.
Stayed 1 night in Sep 2024

6/10 Okay

Hardeep

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Marco

Stayed 1 night in Sep 2024

10/10 Excellent

Elizabeth, Allegan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Had a Fallsview room. Somewhat obstructed for sure! I guess I expected more than the advertising showed.
Stayed 2 nights in Sep 2024

8/10 Good

Katia Alonso

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 3 nights in Sep 2024

10/10 Excellent

Harsimran

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities
Newly renovated rooms in the mid tower. Walking distance to the casino.
Stayed 1 night in Sep 2024

8/10 Good

Muhammad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great, falls view was amazing. Very expensive parking on site.
Stayed 2 nights in Sep 2024

8/10 Good

Melissa

Our A/C didn’t work well. The room was very warm.
Stayed 2 nights in Sep 2024

2/10 Terrible

Maria Esmeralda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad guest service, totally unacceptable. Expensive and stinks like humidity, they do not provide daily cleaning at the rooms.
Stayed 3 nights in Sep 2024

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with outstanding amenities all around the property. Our favorite place to stay as a family in Niagara.
Stayed 2 nights in Sep 2024

4/10 Poor

Scott

Business traveller
Disliked: Cleanliness, staff & service
Fire alarm went off at 2am and for the next hour, every ten minutes an announcement blared, “all clear, resume normal activities “ For one solid hour. Absurd. I killed 3 roaches in my room. Had to park up the hill and take a shuttle since the hotel doesn’t have enough on site parking…and that was 35 dollars a day, 50 on the weekend …so you get to pay for being inconvenienced. When I asked the desk about these issues I basically got a shrug. Overpriced and subpar. Stay at Niagara on the Lake and drive into the falls. Much better plan.
Stayed 4 nights in Sep 2024

8/10 Good

Nansi

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Room was very dusty Air conditioner did not work Fire alarm went off at night
Stayed 4 nights in Sep 2024

8/10 Good

Saranjit Kaur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel stay was wonderful however on checkout we was charged for water. There was no note or was told there is charge for bottled water in our room. The hotel is at nice location, not many places to dine at as everything is steak or burgers. Had a lovely 4 days which is more than enough days to see everything and go to excursions.
Stayed 4 nights in Sep 2024

2/10 Terrible

Verified traveller

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The Bad: Cleanliness was an issue in two rooms at this property. We stayed in the old un-renovated rooms in the south tower. In the first room they gave us, the bathroom was dirty, sheets on the bed were stained. After complaining they changed our room and the second room given smelled of smoke and seemed cleaner at first... however we kept seeing small insects on our bathroom towels throughout the night. In both rooms, all furniture and surfaces were really worn and needed a good clean. We were supposed to stay two nights but needless to say we checked out early. The Good: After complaining the staff did change our room but the second room wasnt any better. They did credit us part of our stay. The Brasa Brazilian restaurant was great and the hotel location was walkable and close to thw OLG stage. I would never stay here again though. We were shocked that a Hilton could be so run down and lacking in cleanliness. The lobby was newly renovated so maybe in a few years once the entire property has been refreshed the experience would be different.
Stayed 1 night in Sep 2024