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Novotel Bali Benoa

4.5 star property
Family-friendly fun on the beach, with 3 outdoor pools

Photo gallery for Novotel Bali Benoa

3 outdoor pools, open 7:00 AM to 6:00 PM, free pool cabanas
Down duvets, in-room safe, desk, blackout curtains
Down duvets, in-room safe, desk, blackout curtains
3 restaurants, breakfast, lunch, dinner served; international cuisine
Beach Cabana, Beach Wing, Garden View

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • Bar
  • 24/7 front desk
The current price is NZ$167
includes taxes & fees
12 May - 13 May

Explore the area

Map
#70 Jalan Pratama, Tanjung Benoa, Nusa Dua, Bali, 80361
  • Tanjung Benoa Beach
    ‪1 min walk‬
  • Nusa Dua Beach
    ‪12 min drive‬
  • Jimbaran Beach
    ‪23 min drive‬
  • Denpasar (DPS-Ngurah Rai Intl.)
    ‪25 min drive‬

Room options

View all photos for Beach Cabana, Beach Wing, Garden View

Down duvets, in-room safe, desk, blackout curtains

Beach Cabana, Beach Wing, Garden View

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Day bed
  • Beach view
  • 49 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed, Terrace (Tropical,1 King Bed, Beach Wing)

Room, 1 King Bed, Terrace (Tropical,1 King Bed, Beach Wing)

Room, 1 King Bed, Terrace (Tropical,1 King Bed, Beach Wing)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
  • 44 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Garden Wing)

Down duvets, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed (Garden Wing)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Single Beds, Terrace (Tropical Terrace Beach Wing)

Room, 2 Single Beds, Terrace (Tropical Terrace Beach Wing)

Room, 2 Single Beds, Terrace (Tropical Terrace Beach Wing)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Day bed
  • 44 sq m
  • Sleeps 4
  • 1 Single Bed

View all photos for Family Room, Multiple Beds (Garden Wing)

Family Room, Multiple Beds (Garden Wing)

Family Room, Multiple Beds (Garden Wing)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Day bed
  • 54 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Deluxe Room, 1 King Bed, Pool Access (Garden Wing)

Down duvets, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Pool Access (Garden Wing)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Ceiling fan
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds (Garden Wing)

Down duvets, in-room safe, desk, blackout curtains

Deluxe Room, 2 Single Beds (Garden Wing)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Day bed
  • 42 sq m
  • Sleeps 4
  • 1 Single Bed

Family Suite, Multiple Beds

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Day bed
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Deluxe Room, 2 Single Beds, Pool View (Located in the Garden Wing)

Down duvets, in-room safe, desk, blackout curtains

Deluxe Room, 2 Single Beds, Pool View (Located in the Garden Wing)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Day bed
  • 42 sq m
  • Sleeps 4
  • 1 Single Bed

View all photos for Deluxe Room, 1 King Bed, Pool View (Located In The Garden Wing)

Down duvets, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Pool View (Located In The Garden Wing)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Ceiling fan
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 2 Single Beds, Pool Access

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Day bed
  • Sleeps 4
  • 2 Single Beds

Villa, 2 Bedrooms, Beachfront

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Day bed
  • Sleeps 6
  • 2 Double Beds

View all photos for Villa, 1 Bedroom, Private Pool (Private Pool Beach Wing)

Down duvets, in-room safe, desk, blackout curtains

Villa, 1 Bedroom, Private Pool (Private Pool Beach Wing)

Highlights

Furnished balcony or patio
Separate sitting area
Private pool
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 210 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Beach Cabana, Beach Wing, Ocean View

Down duvets, in-room safe, desk, blackout curtains

Beach Cabana, Beach Wing, Ocean View

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Ceiling fan
  • Ocean view
  • 49 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Nusa Dua

A family-friendly stay in Nusa Dua awaits you at Novotel Bali Benoa. You'll be steps from Tanjung Benoa Beach and 4.7 km (2.9 mi) from Nusa Dua Beach. Highlights at this beachfront hotel include 3 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at In Balance Spa can include hot stone massages, body wraps and body scrubs along with access to the sauna and hot tub. The restaurant, Uluwatu Restaurant, serves international cuisine and is open for breakfast, lunch and dinner. Nanas Bar is the hotel's own bar. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. Business amenities include 2 meeting rooms and a business centre. Plus you'll find free Wi-Fi in public areas, a children's swimming pool and a snack bar/deli. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 15-minute drive of this Nusa Dua hotel include Bali Collection Shopping Centre and Waterbom Bali.

What's nearby

  • Tanjung Benoa Beach - 1 min walk - 0.2 km
  • Bali Collection Shopping Centre - 5 min drive - 4.4 km
  • Nusa Dua Beach - 12 min drive - 5.0 km
  • Benoa Harbour - 14 min drive - 14.3 km
  • Jimbaran Beach - 23 min drive - 10.7 km

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 25 min drive

Restaurants

  • ‪Sari Merta Segara Water Sports - ‬14 min walk
  • ‪Bumbu Bali Restaurant & Cooking School - ‬13 min walk
  • ‪Giorgio Italian Cuisine - ‬11 min walk
  • ‪Coco Bistro - ‬11 min walk
  • ‪Nagisa Japanese Restaurant - ‬12 min walk

About this property

Novotel Bali Benoa

Family-friendly fun on the beach, with 3 outdoor pools
Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Novotel Bali Benoa, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This Art Deco hotel also offers a complimentary children's club, a children's pool and a fitness centre. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Nusa Dua hotel.

  • 187 guestrooms or units
  • 2 levels
  • 2 buildings
  • 3 dining venues
  • Built in 1996
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
Novotel Bali Benoa offers 187 accommodations with a safe and complimentary bottles of water. Rooms open to furnished balconies or patios. Beds feature down duvets. A pillow menu is available. 42-inch LCD televisions come with satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a ceiling fan and blackout curtains. In-room massages, an iron/ironing board and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

In Balance Spa has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include hot stone massages, facials and body wraps. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Languages

Chinese (Mandarin), English, French, German, Indonesian, Japanese

Similar properties

3 outdoor pools, open 7:00 AM to 9:00 PM, pool umbrellas, pool loungers

Ayodya Resort Bali

  • On private beach
  • Pool
  • All-inclusive
  • Spa
4.4 out of 5, Excellent, 1,010 reviews
The price is NZ$261
includes taxes & fees
19 May - 20 May
Ayodya Resort Bali

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; USD 18 per person
  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Cocos Beach Restaurant
  • Crocokiss Restaurant
  • Nanas Bar
  • Uluwatu Restaurant

Things to do

  • 3 outdoor pools
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Rowing/canoeing
  • Shopping
  • Table tennis
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 15 accessible parking spaces
  • Accessible airport shuttle
  • No lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Day bed
  • Down comforter
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Novotel Bali Benoa

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 28.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 18 per person
  • Airport shuttle fee: USD 20 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: USD 28.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Pool access available from 7:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Bali Novotel Benoa
Benoa Bali Novotel
Benoa Novotel
Novotel Bali
Novotel Bali Benoa
Novotel Bali Benoa Hotel
Novotel Bali Benoa Hotel Nusa Dua
Novotel Bali Benoa Nusa Dua
Novotel Benoa
Novotel Benoa Bali
Novotel Bali Benoa Hotel
Novotel Bali Benoa Nusa Dua
Novotel Bali Benoa Hotel Nusa Dua

Frequently asked questions

What is the cancellation policy at Novotel Bali Benoa?

Novotel Bali Benoa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Novotel Bali Benoa?

As of 26 Apr 2025, prices found for a 1-night stay for 2 adults at Novotel Bali Benoa on 12 May 2025 start from NZ$167.12, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Novotel Bali Benoa?

Yep, Novotel Bali Benoa has a free self car park. Onsite parking is limited.

Are there any beaches close to Novotel Bali Benoa?

Yep, Novotel Bali Benoa is a short 1-minute walk from Tanjung Benoa Beach. Fun beach activities include snorkelling, scuba diving and waterskiing. You can also find boat tours.

Is there a spa on site at Novotel Bali Benoa?

Yep, In Balance Spa is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Novotel Bali Benoa have a pool?

Novotel Bali Benoa has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 7:00 AM to 6:00 PM.

What luxury perks are available at Novotel Bali Benoa?

Novotel Bali Benoa features a private beach, 3 outdoor pools and a full-service spa.

What makes Novotel Bali Benoa a romantic place to stay?

A hot tub and couples spa treatments, as well as private balconies and massage services available in the guestrooms, help set the scene for a romantic weekend at Novotel Bali Benoa.

Is Novotel Bali Benoa family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Novotel Bali Benoa is a hit with families.

Does Novotel Bali Benoa serve breakfast?

Yep, buffet breakfast is available weekdays from 6:30 AM to 10:30 AM and on weekends between 6:30 AM and 11:00 AM.

Is there a free airport shuttle available at Novotel Bali Benoa?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Novotel Bali Benoa?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Novotel Bali Benoa?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Novotel Bali Benoa?

No, pets and service animals are not allowed.

Novotel Bali Benoa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 355 out of 791 reviews
Rating 8 - Good. 310 out of 791 reviews
Rating 6 - Okay. 90 out of 791 reviews
Rating 4 - Poor. 24 out of 791 reviews
Rating 2 - Terrible. 12 out of 791 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay at the property and we love it here. The staff are wonderful and very helpful. The rooms are clean and tidy, comfortable beds and nice areas around the hotel. We will be back!
Stayed 7 nights in Jan 2025

8/10 Good

GEORGIOS

Liked: Cleanliness, staff & service, property conditions & facilities

Great Family Place with very kind personnel

I enjoyed my stay as everyone was kind, and very welcoming. The hotel is good with very minor things that needs attention. It’s an old Hotel but well maintained. New pool looks fantastic and the location is great.
Stayed 11 nights in Dec 2024

8/10 Good

Nidhi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice property and excellent staff, but hotel is in renovation so check before booking if everything is functional specifically swimming pool and restaurants
Stayed 2 nights in Nov 2024

10/10 Excellent

Argho

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property is just awesome.Great ambience and place to go with the family.Food is very good and overall cleanliness and hospitality of the staff is just so good and praiseworthy.A great place so come,relax and have a lovely vacation for all.
Stayed 5 nights in Nov 2024

10/10 Excellent

PROSENJIT

Liked: Cleanliness, staff & service, property conditions & facilities
Manager Devi is excellent and helpful. We will definitely comeback again.
Stayed 5 nights in Nov 2024

8/10 Good

Monika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and pool near the beach was fantastic 👍😊
Stayed 5 nights in Oct 2024

6/10 Okay

Olivia

Liked: Staff & service
Stayed 10 nights in Oct 2024

10/10 Excellent

Matt

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful stay; staff always happy to see you
Stayed 3 nights in Oct 2024

6/10 Okay

Tracy

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property needs updating. We found the reception staff very rude compared to all the other staff. The location is beautiful but more choices of restaurants is required within the complex especially if you are all inclusive, the menu is small! I won’t be going back!!
Stayed 6 nights in Oct 2024

6/10 Okay

Matthew

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great location on the beach and clean rooms. Staff were friendly however we were continually harassed about our expenses during our stay. When we arrived we provided a credit card hold so that we could utilize the restaurants, room service and bar facilities. However throughout the stay we we received two letters in our room asking us to increase our credit hold, despite trying to increase our hold the day prior and being told $200 hold was more than enough. On one particular evening we received two phone calls after 8pm when our kids were trying to sleep asking us to come immediately and increase the hold. I went down to reception and paid off the entire account and we didn't use the restaurant or bars for the remainder of the stay. Not really sure why it operated like this but it put a dampener on our holiday.
Stayed 7 nights in Oct 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the relaxed atmosphere of the resort
Stayed 6 nights in Oct 2024

8/10 Good

Fazia Mozmeen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

Bleddyn

Stayed 1 night in Sep 2024

8/10 Good

Bharti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Siew Cheng

Travelled with family
Need more options on choices of dining
Stayed 3 nights in Sep 2024

10/10 Excellent

FERNANDO

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Novotel Bali Benoa is an absolutely gem, we liked their facilities, breakfast selection, cleanness of the site and staff positive attitude from the guide who assist to cross the street to the front office desk. The hotel is located in a seclude area of Nusa Dua perfect for families with children who seek quietness but also next to the action of water sports. Due to the distance to the main facilities in the area private transport is normally needed, the good shops and restaurants are located few kms away. We had a great time at Novotel Benoa however I'd like to share an unusual case which called my attention. My kid wanted a cup of ice cream, we approached the shop only to realize that one scoop of it costed AUD $18, I thought at first that I was wrong with the conversion rate only to confirm that indeed that was the price, in my opinion that need to be reviewed. We also decided to visit the near by massage place due to the high costs of the therapy in the local facilities
Stayed 3 nights in Sep 2024

8/10 Good

Warrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not sure if I would recommend for young families

Novotel in Benoa was nice enough, but we enjoyed our stay at a smaller hotel in Kuta better. We found Novotel too expensive (which is a product of it being in Nusa Dua). We stayed there with our young children, but we found most of the other clientele were older folks, so we were worried about our children being too loud all the time. We also got a random knock on our door at 930pm one night from house keeping asking us if we wanted our bed made up (which was frustrating, because it woke our kids). I assume they accidentally came to the wrong room. Finally, while the room we stayed in was advertised as 2 single beds, the photos are a little misleading and they looked like 2 double beds (it was 2 single beds). Otherwise, the staff were very friendly and the hotel was clean!
Stayed 3 nights in Aug 2024

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel great staff,clean,great pools. Lacked a bit of life in the evenings.
Stayed 15 nights in Jul 2024

4/10 Poor

Robynne J

Stayed 6 nights in Jul 2024

6/10 Okay

Christine

Liked: Cleanliness, staff & service
The property is in need of a serious upgrade, bathroom and toilet were clean but badly stained/scratched. Blinds were frayed and dirty. The blind on the door fell off its roller and had to be fixed. On three separate occasions the lighting in tha hall and on the stairs outside my room which was a serious issue in terms of negotiating the stair case. I was disappointed as I expected more from the photos which I saw on the website. The staff however were all lovely.
Stayed 10 nights in Jun 2024

8/10 Good

Raman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning ocean view, overpriced food, poor entertainment.
Stayed 9 nights in Jun 2024

10/10 Excellent

Muhammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location near all water sports activities.
Stayed 1 night in Jun 2024

10/10 Excellent

Gilberto

Stayed 4 nights in May 2024

8/10 Good

PRASHANT

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property located at walking distance from shops and market
Stayed 3 nights in May 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort

Extreme small room for families

The room was for 2 persons and we booked for 4. My daughter slept in a coach that was very uncomfortable. We are supposed to sleep with my son ( 11 years old ) in our bed. We requested an extra bed and they want to charge us for that. UNBELIEVABLE!!! We went to the front desk to complain. They also leave 2 cups 2 glasses. Everything as we were only 2 persons. We travel a lot all over the world. Never happens this to us. We will never choose Novotel again.
Stayed 5 nights in Apr 2024