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Lighthouse Suites Inn

2.5 star property
Sandy fun near Fusions Art Gallery and Pacific Paradise Family Fun Center
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Lighthouse Suites Inn

Room, 1 Queen Bed, Non Smoking, Jetted Tub
Exterior
Standard Room, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)
Exterior
42-inch LCD TV with satellite channels, TV, fireplace

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Gym
    Gym
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk
  • Pet-friendly
    Pet-friendly
  • Parking included
    Parking included

Explore the area

Map
491 Damon Road, Ocean Shores, WA, 98569
  • Chance A La Mer State Park
    1 min walk
  • Chance A La Mer Beach
    3 min walk
  • Oyhut State Park
    3 min walk
  • Hoquiam, WA (HQM-Bowerman)
    27 min drive

Room options

View all photos for Room, 1 King Bed, Non Smoking, Partial Ocean View

Room, 1 King Bed, Non Smoking, Partial Ocean View

Room, 1 King Bed, Non Smoking, Partial Ocean View

Highlights

Fireplace
Heating
Mini-fridge
LCD TV
Renovated in 2017
Ceiling fan
Private bathroom
Shower/bath combination
  • 39 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Non Smoking

Highlights

Fireplace
Heating
Mini-fridge
LCD TV
Renovated in 2017
Ceiling fan
Private bathroom
Shower/bath combination
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View, Corner

Room, 1 King Bed, Ocean View, Corner

Room, 1 King Bed, Ocean View, Corner

Highlights

Fireplace
Heating
Mini-fridge
LCD TV
Renovated in 2017
Ceiling fan
Private bathroom
Shower/bath combination
  • 39.7 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Jetted Tub

Desk, laptop workspace, free WiFi, bed sheets

Room, 1 King Bed, Non Smoking, Jetted Tub

Highlights

Fireplace
Heating
Mini-fridge
LCD TV
Renovated in 2017
Ceiling fan
Private bathroom
Shower/bath combination
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

Room, 1 King Bed, Non Smoking, Ocean View

Room, 1 King Bed, Non Smoking, Ocean View

Highlights

Fireplace
Heating
Free cots/infant beds
Mini-fridge
LCD TV
Renovated in 2017
Ceiling fan
Private bathroom
  • 39 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed, Accessible, Bathtub

Highlights

Fireplace
Heating
Free cots/infant beds
Mini-fridge
LCD TV
Renovated in 2017
Ceiling fan
Private bathroom
  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, Multiple Beds, Non Smoking, Fireplace

Family Suite, Multiple Beds, Non Smoking, Fireplace

Family Suite, Multiple Beds, Non Smoking, Fireplace

Highlights

Fireplace
Heating
Mini-fridge
LCD TV
Renovated in 2017
Ceiling fan
2 bedrooms
Private bathroom
  • 60 sq m
  • Sleeps 7
  • 1 King Bed and 2 Single Bunk Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Fireplace

Room, 2 Queen Beds, Non Smoking, Fireplace

Room, 2 Queen Beds, Non Smoking, Fireplace

Highlights

Fireplace
Heating
Free cots/infant beds
Mini-fridge
LCD TV
Renovated in 2017
Ceiling fan
Private bathroom
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Corner

Room, 1 King Bed, Non Smoking, Corner

Room, 1 King Bed, Non Smoking, Corner

Highlights

Fireplace
Heating
Free cots/infant beds
Mini-fridge
LCD TV
Renovated in 2017
Ceiling fan
Private bathroom
  • 39.7 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Partial Ocean View

Desk, laptop workspace, free WiFi, bed sheets

Room, 2 Queen Beds, Non Smoking, Partial Ocean View

Highlights

Fireplace
Heating
Mini-fridge
LCD TV
Renovated in 2017
Ceiling fan
Private bathroom
Shower/bath combination
  • 39 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Fireplace, Ocean View

Desk, laptop workspace, free WiFi, bed sheets

Room, 2 Queen Beds, Fireplace, Ocean View

Highlights

Fireplace
Heating
Mini-fridge
LCD TV
Renovated in 2017
Ceiling fan
Private bathroom
Shower/bath combination
  • 39.7 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking, Jetted Tub

Room, 1 Queen Bed, Non Smoking, Jetted Tub

Room, 1 Queen Bed, Non Smoking, Jetted Tub

Highlights

Fireplace
Heating
Mini-fridge
LCD TV
Renovated in 2017
Ceiling fan
Jetted bath
Shower/bath combination
  • 39 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Jetted Tub, Ocean View

Room, 1 King Bed, Jetted Tub, Ocean View

Room, 1 King Bed, Jetted Tub, Ocean View

Highlights

Fireplace
Heating
Mini-fridge
LCD TV
Renovated in 2017
Ceiling fan
Jetted bath
Shower/bath combination
  • 39 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, Multiple Beds, Fireplace, Partial Ocean View

Family Suite, Multiple Beds, Fireplace, Partial Ocean View

Family Suite, Multiple Beds, Fireplace, Partial Ocean View

Highlights

Fireplace
Heating
Mini-fridge
LCD TV
Renovated in 2017
Ceiling fan
2 bedrooms
Private bathroom
  • 60 sq m
  • Partial ocean view
  • Sleeps 6
  • 2 King Beds

View all photos for Room, 1 King Bed, Accessible, Partial Ocean View

Room, 1 King Bed, Accessible, Partial Ocean View | Living area

Room, 1 King Bed, Accessible, Partial Ocean View

Highlights

Fireplace
Heating
Mini-fridge
LCD TV
Renovated in 2017
Ceiling fan
Private bathroom
Shower/bath combination
  • 39 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Fireplace

Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed, Accessible, Fireplace

Highlights

Fireplace
Heating
Free cots/infant beds
Mini-fridge
LCD TV
Renovated in 2017
Ceiling fan
Private bathroom
  • 39 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Fireplace
Heating
Free cots/infant beds
Mini-fridge
LCD TV
Renovated in 2017
Ceiling fan
Private bathroom
  • 39 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Front of property
The Canterbury Inn
Pool
Hot tub
Parking included
Free WiFi
4.6 out of 5, Wonderful, (1002)
The price is NZ$197
for 1 night
includes taxes & fees
5 Dec - 6 Dec
The Canterbury Inn

About the area

Ocean Shores

At Lighthouse Suites Inn you'll be within just a 5-minute stroll of Chance A La Mer State Park and within 15 minutes of Fusions Art Gallery. Highlights at this beach hotel include in-room free WiFi, fireplaces and LCD TVs. .Enjoy the indoor swimming pool and gym. Business travellers can take advantage of a 24-hour business centre and coworking space. Other amenities include free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. There's also the convenience of free self parking. .Sights within a 20-minute walk of this Ocean Shores hotel include Playtime Family Fun and Ocean Shores Convention Center.

What's nearby

  • Ocean Shores Convention Center - 18 min walk - 1.6 km
  • Pacific Paradise Family Fun Center - 20 min walk - 1.7 km
  • Quinault Beach Resort & Casino - 4 min drive - 3.4 km
  • Ocean Shores Beach - 5 min drive - 3.5 km
  • Ocean Shores Golf Course - 5 min drive - 3.1 km

Getting around

  • Hoquiam, WA (HQM-Bowerman) - 27 min drive

Restaurants

  • ‪McDonald's - ‬19 min walk
  • ‪Porthole Pub Bar & Grill - ‬8 min walk
  • ‪Ocean Shores Elks Club - ‬6 min drive
  • ‪Bennett's Fish Shack - ‬20 min walk
  • ‪Umi Sushi - ‬2 min drive

About this property

Lighthouse Suites Inn

Sandy fun near Fusions Art Gallery and Pacific Paradise Family Fun Center
Lighthouse Suites Inn offers its guests an indoor pool and a fitness centre. WiFi is free in public spaces. A 24-hour business centre and coworking spaces are available. The business-friendly Lighthouse Suites Inn also features a vending machine, coffee/tea in common area, and a fireplace in the lobby. Limited free parking is available on a first-come, first-served basis. A complete renovation of Lighthouse Suites Inn was completed in October 2017.

This Ocean Shores hotel is smoke free.

  • 95 guestrooms or units
  • 4 levels
  • Built in 1995
  • Business centre (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front desk safe
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • No smoking on site
  • Water dispenser
Lighthouse Suites Inn offers 95 accommodations with fireplaces and a hairdryer. 42-inch LCD televisions come with premium satellite channels. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit.

This Ocean Shores hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee and tea in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 24-hour business centre
  • Coworking space

Outdoors

  • Direct access to the beach

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1995
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium satellite channels

Food and drink

  • Mini-fridge
  • Wet bar

More

  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Fireplace
  • Free local calls
  • Heating
  • Laptop workspace
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property will place a credit/debit card authorization for the first night's stay the day before arrival for any bookings where payment for the stay will be made on site instead of at the time of booking. For debit cards, the hold may appear twice. The hold will be released within 3-15 days from the check-out day.

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • Up to 3 children aged 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Alcohol isn't served at Lighthouse Suites Inn.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Lighthouse
Best Western Lighthouse Inn
Best Western Lighthouse Suites
Best Western Lighthouse Suites Inn
Best Western Lighthouse Suites Inn Ocean Shores
Best Western Lighthouse Suites Ocean Shores
Lighthouse Best Western
Best Western Lighthouse Hotel
Best Western Ocean Shores
Best Western Plus Lighthouse Hotel Ocean Shores
Ocean Shores Best Western
Lighthouse Suites Inn Hotel
Lighthouse Suites Inn Ocean Shores
Best Western Lighthouse Suites Inn
Lighthouse Suites Inn Hotel Ocean Shores

Frequently asked questions

Is parking available at Lighthouse Suites Inn?

Yep, Lighthouse Suites Inn has a free self car park and free RV/bus/truck parking. Onsite parking is limited.

How much does it cost to stay at Lighthouse Suites Inn?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Lighthouse Suites Inn on 24 Nov 2024 start from NZ$150.85, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Lighthouse Suites Inn?

Yep, Lighthouse Suites Inn is a short 1-minute walk from Chance A La Mer State Park.

Does Lighthouse Suites Inn have a pool?

Lighthouse Suites Inn has an indoor pool. The pool is open 10:00 AM to 10:00 PM.

Is there a free airport shuttle available at Lighthouse Suites Inn?

No, Lighthouse Suites Inn does not offer an airport shuttle service.

What time are check-in & check-out at Lighthouse Suites Inn?

Check-in begins at 4:00 PM. Check-out time is noon.

Lighthouse Suites Inn Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 497 out of 1098 reviews" "
Rating 8 - Good. 305 out of 1098 reviews" "
Rating 6 - Okay. 170 out of 1098 reviews" "
Rating 4 - Poor. 74 out of 1098 reviews" "
Rating 2 - Terrible. 52 out of 1098 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

DIANNE

Beautiful place we have gone back there twice now. Quiet, good location, relaxing.
Stayed 2 nights in Aug 2024

10/10 Excellent

Rachel

Liked: Staff & service, property conditions & facilities
Even with the rain it was beautiful. Enjoyed the walks on the beach. Very relaxing.
Stayed 4 nights in Aug 2024

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and friendly. Room had everything we needed in it. Pool looked nice. Breakfast was good.
Stayed 1 night in Aug 2024

10/10 Excellent

Joey

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Cute spot right on the beach. Friendly staff and spacious rooms.
Stayed 1 night in Aug 2024

2/10 Terrible

Desiree

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not recommend. Left early.
Room was dirty, beds are hard the elevator was not working. Aliding doors on entery had to be opened and closed manually. The pool was down. We had a terrible experience.
Stayed 2 nights in Aug 2024

10/10 Excellent

Margarita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the ocean view from our room!
Stayed 1 night in Aug 2024

2/10 Terrible

Michael

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It would have been convenient to be advised at booking or check-in that the elevators have not been working for over a year and we were booked on the third floor. I use a cane due to balance issues and would not have stayed there if we had known. We arrived late and felt we had to stay! We used to stay there frequently when it was a Best Western and enjoyed our stays. Never again!
Stayed 2 nights in Aug 2024

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 1 night in Aug 2024

10/10 Excellent

scott

Travelled with family
Liked: Cleanliness, property conditions & facilities
Perfect for the area. Breakfast was a huge hit with the family.
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Feces occurs
We were welcomed with a pile of feces on the stairway leading to our room immediately after check in. It dripped down several stairs and appeared to have not recently occurred. When my husband reported it to the front desk staff they seemed unsurprised/disinterested asking "Is it dog?" then eventually "I guess we can call maintenance."
Stayed 1 night in Aug 2024

6/10 Okay

Daniel

Liked: Cleanliness
Disliked: Property conditions & facilities
Solid Beach hotel. Was disappointed that the pool and elevators were out of service and they still charged me extra to switch to a king bed room. It was dead on a weekday.
Stayed 1 night in Jul 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Was a good visit. Thank you
Stayed 2 nights in Aug 2024

6/10 Okay

Elizabeth

Liked: Staff & service
Disliked: Property conditions & facilities
Couple's last minute get away
What can I say. I think this hotel has the best view in Ocean Shores. I woke up to the ocean and beautiful dunes. With that being said, it's pretty dated and really needs more than just a refresh It truly needs an overhaul. Very early 90s vibe and not intentionally I don't think. The people working there are so nice, but when you have to sign a waiver not to open the sleeper sofa, because it's broken, isn't a good first impression. Also, the pool and elevator are broken. The room was super clean and the carpeting was newish, but the stairwells (which we had to take each time we wanted to go to our room) were pretty dirty and I saw elderly people trying to get up the stairs and it wasn't pretty. Good breakfast scene and the lady working it was really nice. The people working were great. This hotel could be just a little more awesome if everything was working. But the view! Amazing!
Stayed 2 nights in Aug 2024

8/10 Good

Robert

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities
Employees here were outstanding and so helpful. Going to Ocean Shores with your doggo. Go here, no where else. Thank you Tammy and the staff
Stayed 1 night in Aug 2024

10/10 Excellent

Daniel

Liked: Cleanliness
Stayed 2 nights in May 2024

8/10 Good

Barbara

Stayed 1 night in Aug 2024

4/10 Poor

Susan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room was clean and well maintained and the free buffet breakfast was outstanding. The front desk service was terrible. I arrived around noon and was told the room was not ready as check-in was 4PM, but they would call me when ready. No call so I came back at 3:20 pm to the response "Not ready, come back closer to 4pm." I came back at 4:30 pm and was told it would be another 2 hours. When I complained, she told me check-in starts at 4pm, not guaranteed to get in at 4pm. Finally a supervisor stepped in and gave me a room that had been cleaned. Will not stay here again.
Stayed 2 nights in Aug 2024

6/10 Okay

Juan David

Travelled with family and small children
Liked: Staff & service
The location of the motel to the ocean and restaurants was excellent. But the motel is old and smelled dirty. It could use a renovation. Elevator was broken and several fixtures within in the room were old and broken. Customer service was great with great staff!
Stayed 2 nights in Aug 2024

8/10 Good

Rosio

Travelled with family
Liked: Staff & service
Was pretty expensive for the amenities to be not working. No pool, no elevators and no ac. We still enjoyed our stay.
Stayed 2 nights in Aug 2024

4/10 Poor

Steven

Disliked: Property conditions & facilities
We went there because they had a pool, it was broken down. Also the elevators did not work.. we stayed two nights and would have left, if we had not booked on expedia.
Stayed 2 nights in Aug 2024

2/10 Terrible

Ben

Disliked: Staff & service
BEWARE: NOT AS ADVERTISED
I booked this stay for 3 reasons: Updated pool, full ocean view, and jetted tub in room. NONE of these things were as advertised. The pool was closed. It was listed as open on the website. I even received an email stating it would be open by the 14th of Aug. I originally had booked the 14-16 but changed to 15-17 to be sure. I was informed upon arrival that they were not sure when it would reopen. Strike 1! We were then told that we couldn't run the jets in the tub in the room after 10 pm. I've stayed in many rooms with jetted tubs and have never been told that. They said it's too loud and would disturb others. Well if that is the case that should have been advertised in bold letters somewhere when I booked. Strike 2! We finished checking in and asked to speak to supervisor. Her name was Tammy. She said I could just cancel the stay at this point but it was already after 4pm and I didn't want to hassle getting another place (big mistake). When we arrived in the room there was pubic hair on toilet seat. We opened the curtains and the sliding doors were so dirty we couldn't see out of them. We tried cleaning but it was inside the pane. So, there goes the full ocean view since there was also no screen so we couldn't just leave a door open. Strike 3! Once out on the deck the view is very spectacular. I wish we could have enjoyed that more. The dust on heaters was awful so we didn't attempt them. Bed was uncomfortable. We were given $80 of $460 back. Worst hotel experience ever!
Stayed 2 nights in Aug 2024

8/10 Good

Dick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There was no internet. I wrnt to the front desk and asked about it several times. Nothing worked. There was a screen not on in the window. We tried to put it in but no matter which way we tried it simply did not fit. Food was great and the room was clean and comfy.
Stayed 2 nights in Aug 2024

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
G great location
Stayed 1 night in Aug 2024

10/10 Excellent

Drake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024