Belmond - accommodation in Ollantaytambo

We enjoyed our stay here. Relative to the other hotels around, I thought this was a very comfortable stay. Jorge was really helpful and coordinated safe and flexible transport. Bed was comfortable and room was nice. Few notes: 1. Walls are pretty thin, but overall pretty quiet 2. WiFi is incredibly slow, we just used cellular more often than not

Staff very friendly and accommodating. Family style buffet with fruits, different breads, eggs, ham cheese and scrambled eggs

We reserved 2 rooms for 3 nights. The location of the property is right in the centre of everything! The staff, Ceasar and William were great and were able to adress all our concerns. There are some minor matters that they need to improve. 1. There were no bath/floor Mat in the bathroom. 2. There were no shower cady or even a soap cady in the shower. 3. They only have a pedestal sink, there is no room to put any or the toileries. 4. They need extra towels. We asked for fresh towels and they asked for our old towels and they washed it on that moment. We have to wait for our towels to finish in the wash before we can shower. They return it damp.