10/10 Excellent
Chanthouen
23 Sept 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Raphael or Rafael at front desk who helped us with checking in was very professional and had great customer service. He made us felt welcome and that at the beginning made us appreciate felt impress with the hotel. Later on that night we went downstairs and my husband walked up to the front desk to ask a question about where the gym is and Raphael/Rafael actually remembered my husband’s name and addressed my husband as Mr. Pen. That’s very great customer service that he made us felt like we were someone important or something. Also, we love the how housekeeping actually knows when they should be coming in to our room to tidy up for us with out bothering us randomly in the early mornings. We love the way the elevators work as well. The restaurant, pond or water with the fishes and pool area was very nice / beautiful. The fitness center on 3rd floor is nice as well with nice view. I like the size of it with 5 treadmills and water dispenser with plastic cups.
However, we don’t like that there’s no ice machine on each floor.
However, we
Chanthouen
Stayed 2 nights in Sep 2024