Omni Rancho Las Palmas Resort & Spa

4.0 star property
Family-friendly resort with 4 restaurants and 4 outdoor pools

Photo gallery for Omni Rancho Las Palmas Resort & Spa

Aerial view
Aerial view
Couples treatment room(s), sauna, hot tub, Turkish bath/hammam
Couples treatment room(s), sauna, hot tub, Turkish bath/hammam
4 restaurants, breakfast, lunch, dinner served; Californian cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Parking available
  • Room service
  • Housekeeping
  • Spa
The current price is NZ$837
includes taxes & fees
18 Mar - 19 Mar

Explore the area

Map
41-000 Bob Hope Dr., Rancho Mirage, CA, 92270
  • The River at Rancho Mirage
    ‪5 min walk‬
  • Rancho Las Palmas Shopping Center
    ‪9 min walk‬
  • Rancho Las Palmas Country Club
    ‪3 min drive‬
  • Palm Springs, CA (PSP-Palm Springs Intl.)
    ‪26 min drive‬

Room options

Room, 1 King Bed, Poolside (2nd Floor Only)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Blackout curtains
Sofa bed - double
Ceiling fan
Down duvet
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Lake View

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Ceiling fan
Down duvet
Blackout curtains
Private bathroom
  • 42 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds (Vista View)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Ceiling fan
Down duvet
Blackout curtains
Private bathroom
  • 42 sq m
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Poolside (Second Level)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Ceiling fan
Down duvet
Blackout curtains
Private bathroom
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed (Vista View - Accessible)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Blackout curtains
Sofa bed - double
Ceiling fan
Down duvet
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed (Plaza)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Blackout curtains
Sofa bed - double
Ceiling fan
Down duvet
  • 42 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Ground Floor (Poolside)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Ceiling fan
Down duvet
Blackout curtains
Private bathroom
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds (Plaza Room)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Ceiling fan
Down duvet
Blackout curtains
Private bathroom
  • 42 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Executive Suite, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Blackout curtains
Sofa bed - double
Ceiling fan
Down duvet
  • Resort view
  • Sleeps 5
  • 1 King Bed

Luxury Suite, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Blackout curtains
Sofa bed - double
Ceiling fan
Down duvet
  • Golf view
  • Sleeps 5
  • 1 King Bed

Room, 1 King Bed (Poolside Ground Floor)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Blackout curtains
Sofa bed - double
Ceiling fan
Down duvet
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Lake View

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Blackout curtains
Sofa bed - double
Ceiling fan
Down duvet
  • 42 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Accessible, Lake View

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Blackout curtains
Sofa bed - double
Ceiling fan
Down duvet
  • 42 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed (Vista View)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Blackout curtains
Sofa bed - double
Ceiling fan
Down duvet
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

About the area

Rancho Mirage

A family-friendly stay in Rancho Mirage awaits you at Omni Rancho Las Palmas Resort & Spa. You'll be 3.4 km (2.1 mi) from McCallum Theatre. Highlights at this resort include 4 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at Spa Las Palmas can include deep-tissue massages, detox wraps and body wraps along with access to the sauna and hot tub. The café, Palms Cafe, is open for breakfast and lunch. R Bar is the resort's own bar, serving drinks along with dinner. Enjoy the 15 outdoor tennis courts, golf course and water park plus access to golf lessons. 41000 square feet (3809 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas, a gym and a lazy river. Cooked-to-order breakfast is available daily between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Attractions within a 10-minute drive of this Rancho Mirage resort include Desert Willow Golf Resort and Living Desert Zoo and Gardens.

What's nearby

  • The River at Rancho Mirage - 5 min walk
  • McCallum Theatre - 3 min drive
  • El Paseo Shopping District - 3 min drive
  • Rancho Las Palmas Country Club - 3 min drive
  • Desert Willow Golf Resort - 7 min drive

Getting around

  • Palm Springs Station - 22 min drive
  • Palm Springs, CA (PSP-Palm Springs Intl.) - 26 min drive

Restaurants

  • ‪Starbucks - ‬9 min walk
  • ‪Yard House - ‬8 min walk
  • ‪The Cheesecake Factory - ‬9 min walk
  • ‪P.F. Chang's China Bistro - ‬9 min walk
  • ‪Olive Garden - ‬2 min drive

About this property

Omni Rancho Las Palmas Resort & Spa

Family-friendly resort with 4 restaurants and 4 outdoor pools
Omni Rancho Las Palmas Resort & Spa offers its guests a full-service spa, a golf course, a water park (surcharge), and 4 outdoor swimming pools. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. WiFi is free in public spaces.

A business centre and meeting rooms are available. Event space at this resort measures 41000 square feet (3809 square metres) and includes conference space. A children's pool, a health club, and a hot tub are also featured at the family-friendly Omni Rancho Las Palmas Resort & Spa. Parking is available for a fee.

This Rancho Mirage resort is smoke free.

  • 444 guestrooms or units
  • 2 levels
  • 4 dining venues
  • 2 bars by the pool
  • Conference rooms
  • 41000 sq ft of conference space
  • 3809 sq. m of conference space
  • Deli
  • Kid's club (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Omni Rancho Las Palmas Resort & Spa offers 444 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and coffee/tea makers. Beds feature down duvets. 42-inch plasma televisions come with premium digital channels and pay-per-view films. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers.

This Rancho Mirage resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is offered on a daily basis and microwaves can be requested.

Spa Las Palmas has 26 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (USD 27.50 per night; includes in/out privileges)
  • Valet parking on site (USD 33 per night; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 16 to 40 per person
  • 2 poolside bars
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • BluEmber
  • Conchilla Valley Pool Bar
  • Palms Cafe
  • R Bar
  • Splash Grill

Things to do

  • 15 outdoor tennis courts
  • 24-hour gym
  • 4 outdoor pools
  • 9-hole golf course
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Evening entertainment
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubs/equipment
  • Golf driving range
  • Lazy river
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Water park
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • Free cot
  • In-room babysitting
  • Lazy river
  • Microwave on request
  • Mini-fridge
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 41,000 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 26 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch HDTV with premium digital channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave on request
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per day
  • Resort fee: USD 50.94 per accommodation, per night
The resort fee includes:
  • Fitness centre access
  • In-room bottled water
  • In-room coffee
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 16 to 40 per person
  • Self-parking fee: USD 27.50 per night (in/out privileges)
  • Valet parking fee: USD 33.00 per night (in/out privileges)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards and cash.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Las Palmas Rancho
Omni Resort Las Palmas
Omni Resort Rancho Las Palmas
Rancho Las
Rancho Las Palmas
Rancho Las Palmas Omni
Rancho Las Palmas Resort
Rancho Palmas
Rancho Palmas Resort
Resort Las Palmas
Omni Rancho Las Palmas Resort & Spa Rancho Mirage, CA
Rancho Las Palmas Hotel Rancho Mirage
Rancho Las Palmas Resort And Spa
Rancho Las Palmas Resort Spa
Omni Rancho Las Palmas Resort Rancho Mirage
Omni Rancho Las Palmas Resort
Omni Rancho Las Palmas Rancho Mirage
Omni Rancho Las Palmas
Omni Rancho Las Palmas Resort Spa
Omni Rancho Las Palmas & Spa
Omni Rancho Las Palmas Resort & Spa Resort
Omni Rancho Las Palmas Resort & Spa Rancho Mirage
Omni Rancho Las Palmas Resort & Spa Resort Rancho Mirage

Frequently asked questions

What is the cancellation policy at Omni Rancho Las Palmas Resort & Spa?

Omni Rancho Las Palmas Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Omni Rancho Las Palmas Resort & Spa?

As of 3 Mar 2025, prices found for a 1-night stay for 2 adults at Omni Rancho Las Palmas Resort & Spa on 18 Mar 2025 start from NZ$746.13, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Omni Rancho Las Palmas Resort & Spa?

Yep, Omni Rancho Las Palmas Resort & Spa has a self car park with in/out privileges for USD 27.50 per night.

Is there a spa on site at Omni Rancho Las Palmas Resort & Spa?

Yep, Spa Las Palmas is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Swedish massages.

Does Omni Rancho Las Palmas Resort & Spa have a pool?

Yep, and guests love it! Omni Rancho Las Palmas Resort & Spa has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Omni Rancho Las Palmas Resort & Spa have a waterslide?

No, but it has a waterpark and lazy river.

What luxury perks are available at Omni Rancho Las Palmas Resort & Spa?

Omni Rancho Las Palmas Resort & Spa features 2 poolside bars, 4 outdoor pools and a full-service spa.

Is Omni Rancho Las Palmas Resort & Spa family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Omni Rancho Las Palmas Resort & Spa is a hit with families.

Does Omni Rancho Las Palmas Resort & Spa serve breakfast?

Yeah, cooked-to-order brekkie is served daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Omni Rancho Las Palmas Resort & Spa?

No, Omni Rancho Las Palmas Resort & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Omni Rancho Las Palmas Resort & Spa?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Omni Rancho Las Palmas Resort & Spa?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at Omni Rancho Las Palmas Resort & Spa?

Cats and dogs are welcome at Omni Rancho Las Palmas Resort & Spa, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 23 kg per pet.

Is there a golf course on site at Omni Rancho Las Palmas Resort & Spa?

Yep, Omni Rancho Las Palmas Resort & Spa has a 9-hole golf course. A golf driving range, golf lessons, golf carts and golf clubs are also available.

Omni Rancho Las Palmas Resort & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 817 out of 1304 reviews
Rating 8 - Good. 219 out of 1304 reviews
Rating 6 - Okay. 129 out of 1304 reviews
Rating 4 - Poor. 72 out of 1304 reviews
Rating 2 - Terrible. 67 out of 1304 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Ruopeng

Travelled with family
Liked: Property conditions & facilities
We stayed there one night and got a $75 “service fee” for nothing I know about
Stayed 1 night in Nov 2024

8/10 Good

Yanjun

Travelled with family and small children
Liked: Staff & service, amenities
Family friendly place.
Stayed 2 nights in Nov 2024

8/10 Good

James

Stayed 1 night in Nov 2024

10/10 Excellent

Yuri, Norwalk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, food and overall expericance
Stayed 2 nights in Aug 2024

10/10 Excellent

Zhengfan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and Lazy water is great for families.
Stayed 3 nights in Nov 2024

10/10 Excellent

Hong

Stayed 2 nights in Nov 2024

4/10 Poor

SEAN

Travelled with family
Disliked: Property conditions & facilities
It’s freakishly over priced for what you get and the they hammer fees and costs all over the place, the resort is old and outdated, the rooms are really in need of an update, golf course is well below average for the area, the blue ember Resturant, is decent but over priced, the rest of the restaurants are below average bar food,
Stayed 4 nights in Nov 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One word just awesome
Stayed 1 night in Nov 2024

10/10 Excellent

Xu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the pool and water park, whole place is such a good vibe and staff is very friendly.
Stayed 2 nights in Nov 2024

10/10 Excellent

lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Great property for families. Staff wonderful
Stayed 1 night in Nov 2024

10/10 Excellent

Bhavik

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has good water play area for kids, Lazy river and slides.
Stayed 3 nights in Nov 2024

8/10 Good

celine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort , we love the différents pools ( one with slides and a lot of kids) one quieter and one for adult only . Don’t bother with the breakfast buffet at 40$ it is not worth it at all , à la carte is great . Bedroom ( vista) with golf course are very quiet with great view . Great resort for families.
Stayed 3 nights in Nov 2024

6/10 Okay

John, Coto de Caza

Golf corse
Stayed 3 nights in Nov 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time with the kids
Stayed 3 nights in Nov 2024

6/10 Okay

Nerijus

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We have emergency call from home so we have to leave early. We cannot stay overnight. So I check out 6 PM. I try to get some refund back, but they didn’t give me anything. they told me you booked through Expedia so we cannot give you anything This is wasn’t nice. for a few hours stay
Stayed 1 night in Nov 2024

10/10 Excellent

Iain

Stayed 2 nights in Nov 2024

6/10 Okay

Caitlin

Travelled with family
Liked: Room comfort
Good, but…
Bad check-in experience, cockroach in the room, and the toilet backed up. There are a lot of activities for kids, which is why we chose this property. Having said that, the rooms are dated and the service isn’t great. For the price, you could definitely find something nicer in this area.
Stayed 4 nights in Nov 2024

10/10 Excellent

Sophie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and beautiful location! Will recommend to everyone I know!!!!
Stayed 2 nights in Nov 2024

10/10 Excellent

Srdjan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Loved the amenities and the property was wonderfully decorated for the Holidays! Will stay again in the future.
Stayed 2 nights in Nov 2024

4/10 Poor

Djordje

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
here is the response i received from the hotel manager after I told her that the only reason I booked this hotel is because an activity list was provided to me prior to me booking. If I knew that they didn't have activities provided to me my family would've stayed elsewhere "Thank you for sharing your experience, and I’m truly sorry to hear about the disappointment you and your child encountered during your stay. It’s completely understandable how frustrating it must have been to arrive expecting the activities you were told about, only to find they were no longer available. I can imagine how much that impacted your plans and your child's excitement. I will also find out with the agent that checked you in and find out why the updated activity list wasn't provided at check-in. But again, I’m sorry for this experience, and I hope we are able to correct these wrongs in the future."
Stayed 1 night in Nov 2024

4/10 Poor

CHAKAMEH, north hollywood

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Changed three rooms all smelled like mildew and carpets were dirty and rooms were dark and dated
Stayed 2 nights in Nov 2024

10/10 Excellent

Michael and Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

2/10 Terrible

anastasia

Stayed 1 night in Oct 2024

10/10 Excellent

Marc, Santa Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024