8/10 Good
Jeffrey
Travelled with partner
21 Sept 2024
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort with fully furnished rooms. All the pools and resort grounds were beautiful and pretty much immaculate. The rooms were nice but a little dated. The couch had a noicable musty smell and the only other chair was a little stained. The bed was great though.
Biggest two issues both involved miscommunication with the staff. First when you arrive you are greeted by two gates and only vauge instructions on what to do, attached to the intercom with a faded note. Once inside everyone is super friendly and helpful though. The other issue was during our stay our cable didnt work while not the end of the world we couldn't get it fixed because we didnt realize, unlike a hotel, you have to be present for maintenance to do anything inside. I understand why but again this wasnt communicated and who wants to wait on maintenance when you have the beautiful city of Palm Springs to explore.
Jeffrey
Stayed 4 nights in Sep 2024