4/10 Poor
Verified traveller
Travelled with family
21 Sept 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waste of money
We stayed for four nights in two rooms at Compass Club Level in September 2024.
This hotel is in desperate need of refurbishment. I can’t believe the price they charge for the poor standard of accommodation. It has the potential to be a beautiful hotel if Disney chose to spend some money.
The bathrooms are dated and not very luxurious. I’ve seen better in budget hotels. The wallpaper was peeling away in our room and the furniture is bashed. Don’t get me started on housekeeping either. Every day it was half a job done. Dirty mugs and glasses left. Tea and milk not replaced, bins not emptied. One even left us a broom in the bathroom but they quite happily took the tips left in both rooms. Needless to say I didn’t bother after that.
The beds were hard and the air con was none existent. It doesn’t go below 20°c and the weather was warm so we didn’t sleep well at all.
The breakfast in the Compass Club lounge had a decent selection but was lukewarm every day of our stay. Most of the cast members were polite and helpful apart from a couple that seemed disinterested in helping us with a couple of issues that we had.
I definitely wouldn’t stay here again until it’s had a refurb and even then I’d have to reconsider. We love our Disney trips as a family and nothing beats WDW in Orlando. The hotels, food, cast members and parks are just a cut above Paris so my advice would be to save your money and go there instead. I certainly wish we had.
Verified traveller
Stayed 4 nights in Sep 2024