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Dream Castle Hotel

4.0 star property
Lakefront hotel with 2 restaurants and full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Dream Castle Hotel

Exterior
Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Property grounds
Lobby
Fountain

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Hot tub
    Hot tub
  • Breakfast included
    Breakfast included
  • Bar
    Bar
  • Parking available
    Parking available
  • Gym
    Gym

Explore the area

Map
40 Avenue de la Fosse des Pressoirs, Val de France, Magny-le-Hongre, Seine-et-Marne, 77700
  • Val d'Europe
    14 min walk
  • Disney Village
    4 min drive
  • Golf Disneyland® Paris
    4 min drive
  • Paris (CDG-Roissy-Charles de Gaulle)
    37 min drive

Room options

View all photos for Junior Room (Junior Suite)

Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Room (Junior Suite)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Eco-friendly toiletries
  • 54 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Eco-friendly toiletries
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

Suite

Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
  • 60 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Family Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Family Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Eco-friendly toiletries
  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Eco-friendly toiletries
  • 44 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room, Connecting Rooms

Family Room, Connecting Rooms

Family Room, Connecting Rooms

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
2 bedrooms
Blackout curtains
  • 50 sq m
  • Sleeps 8
  • 2 Queen Beds and 2 Single Bunk Beds

View all photos for Family Room

Family Room

Family Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Eco-friendly toiletries
  • 25 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

Twin Non Refundable

  • Sleeps 2

Quadruple (3Ad+1Ch)

  • Sleeps 4

Cuadruple Non Refundable (2Ad+2Ch)

  • Sleeps 4

Twin

  • Sleeps 2

Non Refundable Double

  • Sleeps 2

Non Refundable Single

  • Sleeps 1

Double

  • Sleeps 2

Triple (2Ad+1Ch)

  • Sleeps 3

Single

  • Sleeps 1

Double Non Refundable

  • Sleeps 2

Triple

  • Sleeps 3

Quadruple

  • Sleeps 4

Quadruple (2Ad+2Ch)

  • Sleeps 4

Double/Twin Non Refundable

  • Sleeps 2

Double/Twin

  • Sleeps 2

Cuadruple Non Refundable (3Ad+1Ch)

  • Sleeps 4

Non Refundable Triple (2Ad+1Ch)

  • Sleeps 3

Non Refundable Triple

  • Sleeps 3

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About the area

Magny-le-Hongre

A family-friendly stay in Magny-le-Hongre awaits you at Dream Castle Hotel. You'll be 2.6 km (1.6 mi) from Disneyland® Paris and 1.2 km (0.7 mi) from Val d'Europe. Highlights at this eco-friendly hotel include 2 restaurants, a full-service spa and an indoor swimming pool. .A day of pampering at Spa Asian Villa can include Thai massages, body scrubs and facials along with access to the sauna and hot tub. The buffet restaurant, Le Bosquet Gourmand, serves French cuisine and is open for breakfast and dinner. L'Astrolabe is the hotel's own bar. Enjoy the gym, Turkish bath/hammam, Hot tub and sauna. 6351 square feet (590 square metres) of event facilities include a meeting room and conference space. Additionally, you'll find free Wi-Fi in public areas, a seasonal outdoor swimming pool and a children's swimming pool. Each morning free buffet breakfast is offered between 7:00 AM and 10:30 AM. There's also self parking, along with the convenience of a free area shuttle. .Attractions within a 10-minute drive of this 4-property class Magny-le-Hongre hotel include Val d'Europe Shopping Center and La Vallée Village.

What's nearby

  • Val d'Europe - 14 min walk - 1.2 km
  • Disney Village - 4 min drive - 2.8 km
  • La Vallée Village - 5 min drive - 3.9 km
  • Walt Disney Studios Park - 7 min drive - 4.1 km
  • Disneyland® Paris - 7 min drive - 4.0 km

Getting around

  • Marne-la-Vallee (XED-Disneyland Paris Train Station) - 4 min drive
  • Marne la Vallée-Chessy RER Station - 9 min drive
  • Roissy - Charles de Gaulle Airport (CDG) - 37 min drive

Restaurants

  • ‪Starbucks - ‬4 min drive
  • ‪Sports Bar - ‬6 min drive
  • ‪Annette's Diner - ‬4 min drive
  • ‪Earl of Sandwich - ‬4 min drive
  • ‪Skyline Bar - ‬4 min drive

About this property

Dream Castle Hotel

Lakefront hotel with 2 restaurants and full-service spa
Dream Castle Hotel offers its guests a full-service spa, an indoor pool, and Access to hot tub. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Event space at this hotel measures 6351 square feet (590 square metres) and includes conference space. A children's pool, a seasonal outdoor pool, and a fitness centre are also featured at the family-friendly Dream Castle Hotel. An airport shuttle at scheduled times is available for a fee. Parking is available for a fee.

This 4-star Magny-le-Hongre hotel is smoke free.

  • 1 building
  • 397 guestrooms or units
  • 4 levels
  • 2 dining venues
  • 6351 sq ft of conference space
  • 590 sq. m of conference space
  • Built in 2004
  • Buffet breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Dream Castle Hotel offers 397 air-conditioned accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with cable channels.

Bathrooms include a combined bath/shower unit with a deep soaking bath, designer toiletries, complimentary toiletries and hairdryers. This Magny-le-Hongre hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout curtains. Hypo-allergenic bedding, an iron/ironing board and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Spa Asian Villa has 4 treatment rooms. Services include Thai massages, facials, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge) from 8:00 AM to 8:00 PM at scheduled times
  • Free area shuttle
  • Free theme park shuttle
  • Uncovered parking on site (EUR 17 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • l'Astrolabe
  • La Rôtisserie
  • Le Bosquet Gourmand

Family friendly

  • Arcade/game room
  • Children's pool
  • Free area shuttle
  • Free cot
  • Free theme park shuttle
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 6,351 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • On a lake
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa tub
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Stair-free path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2004
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 8.13 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 20 per person (one way)
  • Airport shuttle fee per child: EUR 16 (one-way), (from 3 to 11 years old)
  • Uncovered self-parking fee: EUR 17 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Eurocard. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open on 20 May and close on 01 September.
  • Pool access available from 10:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Castle Dream Hotel Disneyland Paris
Disneyland Paris Dream Castle
Disneyland Paris Dream Castle Hotel
Dream Castle Disneyland Paris
Dream Castle Disneyland Paris Hotel
Dream Castle Hotel
Dream Castle Hotel Disneyland Paris
Dream Hotel Disneyland Paris
Hotel Dream Castle
Hotel Dream Castle Disneyland Paris
Dream Castle Hotel Disneyland® Paris
Dream Castle Disneyland® Paris
Dream Castle
Vienna House Dream Castle Paris Hotel Magny-le-Hongre
Vienna House Dream Castle Paris Magny-le-Hongre
Vienna House Dream Castle Disneyland ® Paris Hotel
Vienna House Dream Castle ® Paris Hotel
Vienna House Dream Castle Disneyland ® Paris Magny-le-Hongre
Vienna House Dream Castle ® Paris
Dream Castle Hotel at Disneyland Paris
Dream Castle Hotel at Disneyland® Paris
Vienna House Dream Castle Paris
Dream Castle Hotel Hotel
Dream Castle Hotel Magny-le-Hongre

Frequently asked questions

What is the cancellation policy at Dream Castle Hotel?

Dream Castle Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Dream Castle Hotel?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Dream Castle Hotel on 19 Dec 2024 start from NZ$312.18, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Dream Castle Hotel?

Yep, Dream Castle Hotel has an uncovered self car park for EUR 17 per day.

Are there any beaches close to Dream Castle Hotel?

The closest beach to Dream Castle Hotel is Plage Sud (7.2 km).

Is there a spa on site at Dream Castle Hotel?

Yep, Spa Asian Villa is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as Thai massages.

Does Dream Castle Hotel have a pool?

Yep, and guests love it! Take your pick from a seasonal outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 10:00 AM to 8:00 PM (Seasonal outdoor pool open from May 20 to September 01).

What luxury perks are available at Dream Castle Hotel?

Dream Castle Hotel features a full-service spa, an indoor pool and 2 restaurants.

What makes Dream Castle Hotel a romantic place to stay?

1 hot tub and garden-view dining, as well as deep-soaking baths in the guestrooms, all help set the scene for a romantic weekend at Dream Castle Hotel.

Is Dream Castle Hotel family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as free infant beds in the guestrooms, it's no surprise that Dream Castle Hotel is a hit with families.

Are there hot tubs in the rooms at Dream Castle Hotel?

No, but there are deep-soaking baths in the guestrooms.

Does Dream Castle Hotel serve breakfast?

Sure does, complimentary buffet brekkie is served daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Dream Castle Hotel?

No, but there's an airport shuttle that runs from 8:00 AM - 8:00 PM at scheduled times for a fee.

Is there a bar or restaurant at Dream Castle Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Dream Castle Hotel?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Dream Castle Hotel?

No, pets are not allowed.

Dream Castle Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 533 out of 1172 reviews" "
Rating 8 - Good. 341 out of 1172 reviews" "
Rating 6 - Okay. 177 out of 1172 reviews" "
Rating 4 - Poor. 70 out of 1172 reviews" "
Rating 2 - Terrible. 51 out of 1172 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at dream castle hotel. Staff were all very friendly. Outdoor pool was a real plus. The kids loved it. Highly recommend. Lovely breakfast. Only downside is the shuttle bus on the way back from disneyland at the end of the day was awful. Very traumatic experience for the kids. Everyone was pushing to try and get on the bus. There should be a queue system to stop this happening. So if you are going to disneyland and watching the display at the end of the day...get a taxi or use bolt app to get back to hotel.
Stayed 4 nights in Aug 2024

8/10 Good

Matthew

Stayed 3 nights in Aug 2024

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
A lovely hotel, with nice rooms and the outdoor pool is great on warmer days. The indoor pool can get over crowded espeshialy if next doors hotel uses it too. So we were not able to enjoy this facility for two of our nights. The car parking is expensive at £17 a day on top of Disney carparking at £30 if you're driving.
Stayed 1 night in Aug 2024

10/10 Excellent

Rebecca

Stayed 3 nights in Aug 2024

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Proximity to Disneyland and the outside swimming pool were big winners for us! Breakfast buffet was also a hit with the kids. Indoor pool was too busy with few seats for watching parents.
Stayed 2 nights in Aug 2024

6/10 Okay

Venecia

Liked: Cleanliness
Stayed 5 nights in Aug 2024

4/10 Poor

Maddassar Zafran

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Lynda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel last minute. The family room was a great size and was perfect for our family. The pool was also fantastic. Breakfast was good and there was plenty of room. Easy to check in and check out. The shuttle bus was brilliant to.
Stayed 2 nights in Aug 2024

6/10 Okay

Megan

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Teresa

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had reached out to the hotel several weeks prior to trip via expedia (as instructed) with a request for arrival. Upon arrival they had no record of said request and were very unhelpful. The bar staff are sooo slow at serving and again unhelpful. On our last night we dined at the bar (for the second time) we had to take a seating area that had just been vacated and asked the staff to clear and clean the table. We had to request this twice and the table wasnt even half wiped down. Although rooms are basic the staff didnt take away a glass and bottle (ours) whilst throughout our stay and it appears many other guests leave these alongside empty alcohol bottles in the corridor which is unsightly and dangerous for younger kids. We had a family room (2single bed - not bunks plus adults bed) and i had pushed the 2 single beds together. After our first night the cleaning crew had made the beds but after the second night did not do so on the single. Also on the morning we were leaving i separated the beds again to find the single (which wasnt slept in) to have a dried blood stain on the bedding. Disgusting! The carpets in the corridors and rooms are so dated and stained and the bathrooms are in need of a major modern update. The indoor pool has broken steps cordened off but again extremely dangerous and no one in the area manning it for safety and cleanliness. (My husband witnessed the aftermath of a thief from the gents changing rooms). This was our 2nd time at this hotel.
Stayed 3 nights in Aug 2024

8/10 Good

Shane

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

6/10 Okay

Kristopher

Travelled with family
Liked: Cleanliness, staff & service
Trapped on an expensive island. I get it. We went for Disney. But the food options are limited and the price does not reflect the quality.
Stayed 3 nights in Jul 2024

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

D

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Sy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was a bit old and tired otherwise everything was dreamy!
Stayed 3 nights in Aug 2024

10/10 Excellent

mark

Stayed 1 night in Aug 2024

6/10 Okay

Taimoor

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Laura

Stayed 2 nights in Jul 2024

6/10 Okay

Andre A

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property is beautiful, well kept and very family friendly. I did not like the fact that there was no wash rags in the rooms, nor was there an iron or ironing board in the room. The guest breakfast was the same each and every single day which I grew tired of after day 3. When I need the front desk and always had to walk to the front desk because they never answer the phone when I call from the room. It's still a nice hotel to stay. The shuttle bus was a big plus.
Stayed 5 nights in Aug 2024

6/10 Okay

sawraj

Travelled with family and small children
Liked: Amenities
Menu was very limited great location and good staff.No shops around
Stayed 3 nights in Aug 2024

2/10 Terrible

Lance

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing, Disgusting, & Careless- W/ Bugs!
We are a family who enjoys higher-end hotels. We seek having those “creature comforts” of home while traveling. When you walk into your room, you want to feel that you’re the only one that’s stayed there. There shouldn’t be any evidence of the previous guest. This hotel was an absolute dump, if our itinerary allowed for more than two nights’ stay, we would have left the property and found another hotel. The experience started the moment we walked off the lift. The smell of cannabis was evident to my family, including my 2 daughters. There was an electric box hanging by its wires in the hall. Then we got to the room, our key cards had not been programmed. After fixing that, we finally got into the room, this where the real disgust began. The WC was disgusting. The mirror was framed and the gold paint was worn off revealing red lines. The sconce lamps on each side of the mirror were shattered. The shower stall was even worse, as it apparently was never cleaned, mold was growing in every grout-line. The faucet was laden with mold as well. The toilet was stained and worn. Walking out into the room itself, the furniture was cheap and well worn. The carpet was stained everywhere. There was supposed to be internet, but though we were able to connect, nothing would load, suggesting a bandwidth issue. Lastly was our breakfast experience. We were sat at a table, went up to get some food, & returned not 5 min later to find the table was given away. Save your money for a better hotel
Stayed 2 nights in Aug 2024

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Very good location for Disney visit
Stayed 2 nights in Aug 2024

10/10 Excellent

Linda, Sacramento

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and grounds are simply stunning and you feel like you’re in a fairytale castle. Great value and very affordable. The free bus to Disneyland was convenient and efficient. I highly recommend this hotel!
Stayed 5 nights in Jul 2024

6/10 Okay

Richard

Stayed 2 nights in Aug 2024

10/10 Excellent

Katherine

Travelled with partner
Great location, nice amenities and shuttle to Disney and the train station. Clean and comfortable!
Stayed 1 night in Jul 2024