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Sheraton Parsippany Hotel

4.0 star property
Suburban hotel with health club and sauna

Photo gallery for Sheraton Parsippany Hotel

Exterior
Suite, 1 King Bed
Aromatherapy, hot stone massages, deep-tissue massages, Swedish massages
Exterior
Bar (on property)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Room service
The current price is NZ$275
includes taxes & fees
24 Apr - 25 Apr

Explore the area

Map
199 Smith Rd, Parsippany, NJ, 07054
  • Parsippany Main Library
    ‪5 min drive‬
  • Mennen Sports Arena
    ‪10 min drive‬
  • Morristown Memorial Hospital
    ‪10 min drive‬
  • Newark Liberty Intl. Airport (EWR)
    ‪27 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Deep-soaking bath
Private bathroom
  • Park view
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Deep-soaking bath
Private bathroom
  • Park view
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Traditional Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Deep-soaking bath
Private bathroom
  • Lake view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Deep-soaking bath
Private bathroom
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Luxury Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Deep-soaking bath
Private bathroom
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Luxury Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Deep-soaking bath
Private bathroom
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Corner

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds, Corner

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Deep-soaking bath
Private bathroom
  • Park view
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Double Beds, Corner

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Double Beds, Corner

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Deep-soaking bath
Private bathroom
  • Park view
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Corner

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Corner

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Deep-soaking bath
Private bathroom
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Deep-soaking bath
Private bathroom
  • 29.9 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Traditional Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Deep-soaking bath
Private bathroom
  • 29.9 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Corner (Mobility Accessible, Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Corner (Mobility Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Deep-soaking bath
Private bathroom
  • 32.7 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Corner (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Corner (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Deep-soaking bath
Private bathroom
  • 32.7 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Parsippany

At Sheraton Parsippany Hotel you'll be 3.4 km (2.1 mi) from Ukranian American Cultural Center and 4.5 km (2.8 mi) from Morris Corporate Center. Highlights at this hotel include a restaurant, an outdoor swimming pool and an indoor swimming pool. .A pampering day can include deep-tissue massages and hot stone massages along with aromatherapy and reflexology. The restaurant, Amuse Restaurant, is open for breakfast. Amuse Bar is the hotel's own bar. Enjoy the gym, Hot tub, sauna and seasonal outdoor swimming pool. Business travelers can take advantage of a meeting room, a business centre, and limo/town car service. Plus you'll find free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of free self parking. .Sights within a 10-minute drive of this 4-property class Parsippany hotel include The Mansion at Mountain Lakes and Rockaway River.

What's nearby

  • Parsippany Main Library - 5 min drive - 5.2 km
  • Mayo Performing Arts Center - 9 min drive - 11.2 km
  • Mennen Sports Arena - 10 min drive - 10.3 km
  • Morristown Memorial Hospital - 10 min drive - 12.1 km
  • The Funplex - 10 min drive - 9.7 km

Getting around

  • Boonton Station - 4 min drive
  • Newark Liberty Intl. Airport (EWR) - 27 min drive

Restaurants

  • ‪McDonald's - ‬2 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Starbucks - ‬2 min drive
  • ‪Chipotle Mexican Grill - ‬3 min drive
  • ‪Panera Bread - ‬3 min drive

About this property

Sheraton Parsippany Hotel

Suburban hotel with health club and sauna
Sheraton Parsippany Hotel offers its guests a seasonal outdoor pool, an indoor pool, a health club, and Access to hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre, a meeting room, and limo/town car service. A sauna, spa services, and multilingual staff are also featured at the business-friendly Sheraton Parsippany Hotel. Self parking is free.

This 4-star Parsippany hotel is smoke free.

  • 1 building
  • 370 guestrooms or units
  • 6 levels
  • Built in 1987
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Sheraton Parsippany Hotel offers 370 accommodations with video game consoles and a safe. 32-inch Smart televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers with a deep soaking bath and a hydromassage showerhead, complimentary toiletries and hairdryers.

This Parsippany hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Fridges, in-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per night)
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 23.50 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Amuse Bar
  • Amuse Restaurant

Things to do

  • Basketball
  • Fitness classes
  • Health club
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Refrigerator on request

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Picnic area

Spa

  • Aromatherapy
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Grab bar in bathtub
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or hydromassage showerhead
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch smart TV with premium cable channels
  • Pay films
  • Video game console

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 150.00 per accommodation, per stay, plus a deposit of USD 150.00 per stay
  • Maximum 2 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 23.50 per person
  • Fee for in-room wireless Internet: USD 9.95 per night (rates may vary)
  • Pet deposit: USD 150.00 per stay
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • The seasonal pool will open in June and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Parsippany Sheraton
Sheraton Hotel Parsippany
Sheraton Parsippany
Sheraton Hotel Parsippany Nj
Sheraton Parsippany Hotel
Sheraton Parsippany
Sheraton Parsippany Hotel Hotel
Sheraton Parsippany Hotel Parsippany
Sheraton Parsippany Hotel Hotel Parsippany

Frequently asked questions

What is the cancellation policy at Sheraton Parsippany Hotel?

Sheraton Parsippany Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Parsippany Hotel?

As of 18 Apr 2025, prices found for a 1-night stay for 2 adults at Sheraton Parsippany Hotel on 24 Apr 2025 start from NZ$274.83, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Parsippany Hotel?

Yep, Sheraton Parsippany Hotel has a free self car park.

Are there any beaches close to Sheraton Parsippany Hotel?

The closest beach to Sheraton Parsippany Hotel is Parks lake Beach (9.9 km).

Is there a spa on site at Sheraton Parsippany Hotel?

There's no onsite spa, but this property does offer services like prenatal massages.

Does Sheraton Parsippany Hotel have a pool?

Sheraton Parsippany Hotel has a seasonal outdoor pool and an indoor pool. The pool is open from June to September.

What luxury perks are available at Sheraton Parsippany Hotel?

Sheraton Parsippany Hotel features a health club, an outdoor pool and an indoor pool. All guestrooms come with deep soaking tubs and hydromassage showerheads.

What makes Sheraton Parsippany Hotel a romantic place to stay?

1 hot tub and a lounge bar, as well as deep-soaking baths and massage services available in the guestrooms, help set the scene for a romantic weekend at Sheraton Parsippany Hotel.

Is Sheraton Parsippany Hotel family-friendly?

You bet! With amenities such as laundry facilities and a picnic area, as well as free infant beds in the guestrooms, it's no surprise that Sheraton Parsippany Hotel is a hit with families.

Are there hot tubs in the rooms at Sheraton Parsippany Hotel?

No, but there are deep-soaking baths in the guestrooms.

Does Sheraton Parsippany Hotel serve breakfast?

Sure does, buffet breakfast is offered daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Sheraton Parsippany Hotel?

No, Sheraton Parsippany Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton Parsippany Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Sheraton Parsippany Hotel?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Sheraton Parsippany Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 510 out of 1001 reviews
Rating 8 - Good. 224 out of 1001 reviews
Rating 6 - Okay. 114 out of 1001 reviews
Rating 4 - Poor. 76 out of 1001 reviews
Rating 2 - Terrible. 77 out of 1001 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Jaynie

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Broken phone in room, outdated television with big green streaks on the screen. Woman I spoke with from front desk was unfriendly / inhospitable when I called to report damages in room :( Grounds are VERY dark and feel unsafe at night. Sad I have another night here.
Stayed 1 night in Jan 2025

6/10 Okay

Anuradha

Business traveller
Hotel needs a make over , the phone is not working in the room . I’ve big rooms it’s a beautiful property that’s not being taken care of . Breakfast was good No room service - I wish they had it
Stayed 2 nights in Jan 2025

10/10 Excellent

Unique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, comfortable and friendly.
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great place to stay for the New York City Trip

We spent the parsippany Sheraton for the new year 2025. Actually we drive to Newmark Train Station and took a train to the New York City everyday during our stay. However, We tried the swimming pool and the gym which were both good for us. The staff on our floor is kindly and good. We felt like at home.
Stayed 4 nights in Dec 2024

10/10 Excellent

Briyanah

Stayed 1 night in Jan 2025

10/10 Excellent

Shannon

Stayed 1 night in Oct 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Thumbs up
Stayed 1 night in Nov 2024

10/10 Excellent

Carole, Ringwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place . Rooms fresh and clean. I reserved a king room but got a 2 queen beds and im grateful for that. Needed it. The bar *the bartender * welcoming and comfortable. Bar menu was good. Tried a Jersey Girl drink and a Dirty Matini. Liked both. Ordered a chicken avacodo wrap that was delicious.
Stayed 1 night in Jan 2025

4/10 Poor

Jose

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Na

Stayed 2 nights in Dec 2024

10/10 Excellent

Yi Heng

Stayed 1 night in Dec 2024

10/10 Excellent

Natalie

Stayed 2 nights in Nov 2024

10/10 Excellent

Sopheary

Stayed 1 night in Dec 2024

2/10 Terrible

NICOLE

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I’ve been coming here since I was a child when they first opened! Today being New Year’s Eve they gave our room away. My husband and I were given a two double bed room instead of the queen that I booked. They offered a free breakfast full of pork which we do not eat. When I said that he said eat fruit. Other option to cancel and leave and take it up with Expedia. I was given 3k points to compensate for the error however now my new years is ruined and my husband and I get to sleep in separate beds. So much for loyalty. Crazy I’m the one that sends my adult children and their friends. Guess it’s time for a new place.
Stayed 1 night in Dec 2024

10/10 Excellent

Chaya

Liked: Property conditions & facilities
Friendly comfortable huge spacious rooms comfortable beds and very accommodating
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Room was comfortable and well priced and the location was very convenient.
Stayed 5 nights in Dec 2024

10/10 Excellent

Margaret

Stayed 2 nights in Dec 2024

10/10 Excellent

Richard

Stayed 1 night in Dec 2024

10/10 Excellent

NANCY

Stayed 1 night in Dec 2024

8/10 Good

Ravneet

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sweet and warm place outside town.
Stayed 4 nights in Dec 2024

8/10 Good

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

abanoub

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

4/10 Poor

Katherine, Fayetteville

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Definitely not a 4 star hotel. Outdoor front entrance trash cans overflowing, trash bags left piled up. Bathroom was dirty. Carpeting and furniture old and stained. Housekeeping knocking on the door at 7:30am waking us up. Shower drain was clogged, so standing in two inches of dirty water. Fire alarm starts going off when I’m in the shower at 9:30am? Just not a great experience
Stayed 1 night in Dec 2024

6/10 Okay

Mary

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Beautiful design and exterior. Front desk was helpful and friendly. Room wasnt very clean (a prescription pill bottle under bed visable as soon as we got in, and bathroom outdated and shower felt slimey) enjoyed the hot tub even there was agroup of children that kept going in and out despite rules saying no children.
Stayed 1 night in Dec 2024

2/10 Terrible

Kristina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
While Expedia corrected our issues working with the property, we were disheartened to find upon check-in the room we reserved was unavailable. My family of four was provided a king room with a pull out couch- not what we confirmed in our reservation (2 beds). Due to the inconvenience we were simply offered breakfast vouchers. When entering our room we did not have sheets, blankets nor pillows for the pull out couch. We called guest services and requested additional pillows. They had the security guard deliver one pillow with sheets and a small blanket. They explained they had no more pillows for our children. Upon making the bed, I discovered the linens were soiled and stained. This hotel does not appear in any way as a four star hotel. It is old, needs maintenance, not cleaned well and the front desk staff in the evening incredibly rude.
Stayed 1 night in Dec 2024