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Sheraton Grand at Wild Horse Pass

4.0 star property
Family-friendly resort with 2 outdoor pools and full-service spa

Photo gallery for Sheraton Grand at Wild Horse Pass

Property amenity
2 outdoor pools, pool umbrellas, pool loungers
Hot tub, steam room, body treatments, deep-tissue massages, body wraps
Exterior
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
The current price is NZ$721
includes taxes & fees
28 Apr - 29 Apr

Explore the area

Map
5594 West Wild Horse Pass Blvd, Chandler, AZ, 85226
  • Wild Horse Pass Motorsports Park
    ‪4 min drive‬
  • Rawhide Western Town & Event Center
    ‪4 min drive‬
  • Phoenix Premium Outlets
    ‪5 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪21 min drive‬

Room options

View all photos for Executive Suite, 1 Bedroom, Non Smoking

37-inch flat-screen TV with digital channels, TV, pay films

Executive Suite, 1 Bedroom, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Pillow-top bed
  • 72 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds (Hearing Accessible)

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 2 Queen Beds (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Private bathroom
  • 35.8 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Mountain View

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, Mountain View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Non Smoking, Corner

Presidential Suite, 1 Bedroom, Non Smoking, Corner | Living room

Presidential Suite, 1 Bedroom, Non Smoking, Corner

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Private bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Pillow-top bed
  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds (Mobility Accessible, Tub)

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 2 Queen Beds (Mobility Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Private bathroom
  • 35.8 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed (Hearing Accessible)

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Private bathroom
  • 35.8 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Private bathroom
  • 35.8 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed (Mobility Accessible, Tub)

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed (Mobility Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Private bathroom
  • 35.8 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Private bathroom
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Resort View

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 2 Queen Beds, Non Smoking, Resort View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Private bathroom
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Private bathroom
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Mountain View

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 2 Queen Beds, Non Smoking, Mountain View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Resort View

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, Resort View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Private bathroom
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Pool View

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 2 Queen Beds, Non Smoking, Pool View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Pool View

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, Pool View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Non Smoking

37-inch flat-screen TV with digital channels, TV, pay films

Deluxe Suite, 1 Bedroom, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Private bathroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Poolside

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, Poolside

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Poolside

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 2 Queen Beds, Non Smoking, Poolside

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

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About the area

Chandler

A family-friendly stay in Chandler awaits you at Sheraton Grand at Wild Horse Pass. You'll be within a 10-minute walk of Whirlwind Golf Course and 1.7 km (1.1 mi) from Rawhide Western Town & Event Center. Highlights at this resort include 2 outdoor swimming pools, 2 coffee shops/cafes and a full-service spa. .A day of pampering at Aji Spa can include deep-tissue massages, body wraps and body scrubs along with access to the hot tub and steam room. The restaurant, Kai, is open for dinner. For a drink, you can stop by the resort's own lounge bar. Enjoy the golf course, 24-hour gym, kids' club and steam room. 2820 square feet (262 square metres) of event facilities include 29 meeting rooms and conference space, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas and a snack bar/deli. There's also valet parking, along with the convenience of an area shuttle. .Attractions within a 15-minute drive of this 4-property class Chandler resort include Chandler Fashion Center and Arizona Mills Mall.
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What's nearby

  • Whirlwind Golf Course - 8 min walk - 0.7 km
  • Wild Horse Pass Motorsports Park - 4 min drive - 2.5 km
  • Rawhide Western Town & Event Center - 4 min drive - 1.6 km
  • Phoenix Premium Outlets - 5 min drive - 3.9 km
  • Chandler Fashion Center - 13 min drive - 12.9 km

Getting around

  • Chandler Fashion Center Transit Center - 12 min drive
  • Maricopa Station - 20 min drive
  • Sky Harbor International Airport (PHX) - 21 min drive

Restaurants

  • ‪Encore Lounge at Wildhorse Pass - ‬5 min drive
  • ‪McDonald's - ‬5 min drive
  • ‪Starbucks - ‬9 min drive
  • ‪McDonald's - ‬9 min drive
  • ‪Sonic Drive-In - ‬9 min drive

About this property

Sheraton Grand at Wild Horse Pass

Family-friendly resort with 2 outdoor pools and full-service spa
As a guest of Sheraton Grand at Wild Horse Pass, you'll find a full-service spa, a golf course, and 2 outdoor swimming pools. There's a restaurant on site, as well as 2 coffee shops/cafes and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and 29 meeting rooms are available. Event space at this resort measures 2820 square feet (262 square metres) and includes conference space. A 24-hour fitness centre, a steam room, and spa services are also featured at the family-friendly Sheraton Grand at Wild Horse Pass. For a fee, parking is available.

This 4-star Chandler resort is smoke free.

  • 500 guestrooms or units
  • 4 levels
  • 2 coffee shops
  • 2820 sq ft of conference space
  • 262 sq. m of conference space
  • Deli
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Sheraton Grand at Wild Horse Pass offers 500 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Beds feature pillowtop mattresses. 37-inch flat-screen televisions come with premium digital channels and pay-per-view films.

Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Hypo-allergenic bedding and change of bedsheets can be requested.

Aji Spa has 18 treatment rooms. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Internet access (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle up to 1 miles
  • Valet parking on site (USD 22 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Aji Café
  • Hanyo at the River
  • Kai
  • Ko'sin
  • Link @ Sheraton Café

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • 36-hole golf course
  • Children's club
  • Fitness classes
  • Full-service spa
  • Golf
  • Golf clubhouse
  • Shopping
  • Steam room
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Free cot
  • Grocery/convenience store
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 2,820 square feet of conference space
  • 29 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 18 treatment rooms
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium digital channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 5:30 AM
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 29.00 per accommodation, per night
The resort fee includes:
  • Fitness centre access
  • Phone calls
  • Self-parking
  • Shuttle service
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 22 per day (in/out privileges)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and Union Pay. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Horse Pass
Sheraton Wild Horse Pass
Sheraton Wild Horse Pass Chandler
Sheraton Wild Horse Pass Resort
Sheraton Wild Horse Pass Resort Chandler
Sheraton Wild Horse Resort
Sheraton Wild Pass
Wild Horse Pass Resort
Wild Horse Resort
Wild Pass Resort
Chandler Sheraton
Sheraton Chandler
Sheraton Wild Horse Pass Hotel Chandler
Sheraton Wild Horse Pass Resort And Spa
Sheraton Grand Wild Horse Pass Hotel Chandler
Sheraton Grand Wild Horse Pass Chandler
Sheraton Grand Wild Horse Pass
Sheraton Wild Horse Pass Resort Spa
Sheraton Grand Wild Horse Pass Resort Chandler
Sheraton Grand Wild Horse Pass Resort
Sheraton At Wild Horse Pass
Sheraton Grand at Wild Horse Pass Resort
Sheraton Grand at Wild Horse Pass Chandler
Sheraton Grand at Wild Horse Pass Resort Chandler

Frequently asked questions

What is the cancellation policy at Sheraton Grand at Wild Horse Pass?

Sheraton Grand at Wild Horse Pass offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Grand at Wild Horse Pass?

As of 29 Mar 2025, prices found for a 1-night stay for 2 adults at Sheraton Grand at Wild Horse Pass on 28 Apr 2025 start from NZ$670.15, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Grand at Wild Horse Pass?

Yep, Sheraton Grand at Wild Horse Pass has valet parking with in/out privileges for USD 22 per day. Additionally there is motorhome/coach/lorry parking, for a fee.

Is there a spa on site at Sheraton Grand at Wild Horse Pass?

Yep, Aji Spa is available for guests. It has a hot tub and a steam room. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Sheraton Grand at Wild Horse Pass have a pool?

Yep, and guests love it! Sheraton Grand at Wild Horse Pass has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Sheraton Grand at Wild Horse Pass have a waterslide?

Yep, this property has a waterslide!

What makes Sheraton Grand at Wild Horse Pass a romantic place to stay?

A hot tub and a lounge bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Sheraton Grand at Wild Horse Pass.

Is Sheraton Grand at Wild Horse Pass family-friendly?

You bet! With amenities such as a children's club and supervised childcare, as well as free infant beds in the guestrooms, it's no surprise that Sheraton Grand at Wild Horse Pass is a hit with families.

Is there a free airport shuttle available at Sheraton Grand at Wild Horse Pass?

No, Sheraton Grand at Wild Horse Pass does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton Grand at Wild Horse Pass?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Sheraton Grand at Wild Horse Pass?

Check-in begins at 4 PM. Check-out time is 11:00 AM.

Are pets allowed at Sheraton Grand at Wild Horse Pass?

No, only service animals are allowed.

Is there a golf course on site at Sheraton Grand at Wild Horse Pass?

Yep, Sheraton Grand at Wild Horse Pass has a 36-hole golf course. You will also find a clubhouse.

Sheraton Grand at Wild Horse Pass Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 725 out of 1039 reviews
Rating 8 - Good. 200 out of 1039 reviews
Rating 6 - Okay. 56 out of 1039 reviews
Rating 4 - Poor. 29 out of 1039 reviews
Rating 2 - Terrible. 29 out of 1039 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Douglas

Stayed 1 night in Dec 2024

8/10 Good

Robert

Stayed 1 night in Nov 2024

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 3 nights in Dec 2024

8/10 Good

Kerry, Columbus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property - great staff!!
Stayed 2 nights in Dec 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect. Peaceful, clean rooms, wonderful staff
Stayed 5 nights in Nov 2024

8/10 Good

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The $29.95 a day resort fee should be waived during low occupancy. I didn'tfind a value to match those fees. For the daily rate, the coffee service in the room should be better. The Starbucks packets were poorly constructed and leaked grinds into the coffee.
Stayed 3 nights in Nov 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was nice and soft
Stayed 1 night in Nov 2024

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sheraton awesome, hotels.com not so much
The hotel was great. The staff accomdated us and made us whole when hotels.com did not transfer the amenities I purchased. Be careful of hotels.com- they want feedback on the location but I not found a way to connect with them regarding hotels.com not providing what I purchased
Stayed 3 nights in Nov 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Sabrina, Coquitlam

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a great stay!
Stayed 2 nights in Oct 2024

10/10 Excellent

Tiffany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the time we arrived till the last 5 minutes before we left, exceptional and friendly service. Hotel was clean, beautiful and had a very tranquil vibe. With waterfalls and soothing music, our stay was exactly what we needed. We'll be back!
Stayed 2 nights in Oct 2024

10/10 Excellent

Lucinda, Chandler

Stayed 1 night in Oct 2024

10/10 Excellent

Alexis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It feels like family
Stayed 2 nights in Oct 2024

6/10 Okay

Triesha

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Paid for a room with a Mountain View and saw trees from the property right outside my window and barely any mountains
Stayed 1 night in Oct 2024

10/10 Excellent

Cory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

4/10 Poor

Cindy

Business traveller
Liked: Cleanliness, staff & service, amenities
Concerns: poor signage, a lost woman was very distressed because she couldn’t find the parking lot, signs to check in are very small, too discreet in missing seeing them I parked near the conference center and had to struggle with my baggage on carpet for over a 1/4 mile; no microwave for the room; poorly positioned porch lights forced keeping the curtains completely closed, had they been on the opposite wall or with a directional cover that directed the light away from the door and toward the balcony rails it may have been possible to have the curtains partially open for first morning light; no information sheet in the room to guide climate control or list the channels on the fancy tv; sarcastic check in guy, others were observed to be warm and helpful. Cars are allowed to park on pathways, in the evening I fell as I began to walk around a car on the landscape instead of in the driveway. I struggled to get up because pushing up in the sharp rocks hurt. Weeks later I still have hematoma Wonderful: the decor was educational and attractive, respecting the indigenous origins of the property. The bed was very comfortable. The daily water bottles were appreciated. The soap, shampoo and conditioner had a rich, pleasant scent. The grounds were mostly eco respectful, except for a ‘river’ however it was beautiful. Activities available included a nice pool area, paddle boats and bikes on the river, hiking trails, a spa, snack bar, restaurant, bar, gift shop and balconies to star gaze.
Stayed 4 nights in Aug 2024

10/10 Excellent

Rosa I Peña, Surprise

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing staycation.
Stayed 1 night in Sep 2024

10/10 Excellent

Dolores

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views, soothing music throughout resort, overall ambience
Stayed 3 nights in Sep 2024

10/10 Excellent

Dr. Gabrielle, Carmel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 2 nights in Aug 2024

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They found me perfect room! Valet super helpful! Love this place!!! Go for staycation yearly
Stayed 1 night in Aug 2024

10/10 Excellent

Adriano

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a great experience. I'd have liked to see more variety in the food. Lighted walkways around the pool would be beneficial. Was not at all impressed that a banana on level 1 was $1.33 and $4.00 in the conference area. Big rip off
Stayed 1 night in Aug 2024

10/10 Excellent

Kathleen

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Decor gorgeous with great place for vacation
Stayed 3 nights in Aug 2024