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The Shells Resort & Spa Phu Quoc

5.0 star property
Luxury resort on the beach, with outdoor pool
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Shells Resort & Spa Phu Quoc

Luxury Villa, Poolside
Luxury Suite, Ocean View | Living area
Lobby
Private beach, sun-loungers, beach umbrellas, beach towels
Family Room, 2 Bedrooms, Ocean View | View from room

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Free airport shuttle
  • Breakfast available
  • Pool
  • On private beach
  • Room service
  • Spa
The price is NZ$175
includes taxes & fees
19 Jan - 20 Jan 2025

Explore the area

Map
Ganh Gio Beach, Duong Dong Town, Phu Quoc, Kien Giang
  • San Van Dong Duong Dong Stadium
    8 min drive
  • Dinh Ba Thuy-Long Thanh-Mau
    8 min drive
  • Flow Restaurant @The Shells Resort & Spa
    3 min walk
  • Phu Quoc (PQC-Phu Quoc Intl.)
    31 min drive

Room options

View all photos for Luxury Villa, Poolside

Luxury Villa, Poolside

Luxury Villa, Poolside

Highlights

Garden
Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 80 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Luxury Suite, Ocean View

Luxury Suite, Ocean View | View from room

Luxury Suite, Ocean View

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
  • 123 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, Ocean View

Premium Room, Ocean View

Premium Room, Ocean View

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Sofa bed - single
  • 75 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Family Room, 2 Bedrooms, Ocean View

Family Room, 2 Bedrooms, Ocean View | View from room

Family Room, 2 Bedrooms, Ocean View

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bath and shower
  • 135 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Luxury Villa, Garden View

View from room

Luxury Villa, Garden View

Highlights

Garden
Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 80 sq m
  • Sleeps 2
  • 2 Single Beds

Similar properties

Exterior

Seashells Hotel and Spa Phu Quoc

Pool
All-inclusive
Spa
Free airport shuttle
4.4 out of 5, Excellent, (452)
The price is NZ$698
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Seashells Hotel and Spa Phu Quoc

About the area

Duong Dong

A luxury stay in Phu Quoc awaits you at The Shells Resort & Spa Phu Quoc. You'll be 5.1 km (3.2 mi) from Phu Quoc Night Market and 21.1 km (13.1 mi) from Vinpearl Safari. Highlights at this beachfront resort include a full-service spa, a private beach and a restaurant. .A day of pampering can include hot stone massages and body wraps along with aromatherapy and reflexology. The restaurant, FLOW Restaurant, is open for breakfast, lunch and dinner. Enjoy the outdoor swimming pool, steam room and pool loungers as well as access to kayaking. Added amenities include free Wi-Fi in public areas and a conference centre. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also free valet parking, along with the convenience of a free airport shuttle. .With a stay at this 5-property class Phu Quoc resort, you'll be 29.6 km (18.4 mi) from Phu Quoc Prison and 39.6 km (24.6 mi) from Sun World Hon Thom Nature Park.
View more Resorts in Duong DongOpens in a new window

What's nearby

  • San Van Dong Duong Dong Stadium - 8 min drive
  • Phu Quoc Night Market - 9 min drive
  • Dinh Cau - 9 min drive
  • Ong Lang Beach - 15 min drive
  • Vinpearl Safari - 27 min drive

Getting around

  • Phu Quoc (PQC-Phu Quoc Intl.) - 31 min drive

Restaurants

  • ‪Bún Quậy Kiến Xây - ‬8 min drive
  • ‪Dong Tom Hum Lobster Cave - ‬8 min drive
  • ‪Eat Pray Love - ‬6 min drive
  • ‪Tin Tin Restaurant - ‬6 min drive
  • ‪Legend Revived - ‬7 min drive

About this property

The Shells Resort & Spa Phu Quoc

Luxury resort on the beach, with outdoor pool
Step outside to unwind on the sandy beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Shells Resort & Spa Phu Quoc such as an outdoor pool and a steam room.

There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a garden and a terrace. Limited free parking is available on a first-come, first-served basis.

This 5-star Phu Quoc resort is smoke free.

  • 134 guestrooms or units
  • 2 levels
  • Built in 2014
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Bellhop
  • No smoking on site
  • Dining venue
The Shells Resort & Spa Phu Quoc offers 134 air-conditioned accommodations with minibars and a safe. Rooms open to balconies or patios. This individually decorated and furnished accommodation includes desks. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a separate bath and shower with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries. Additionally, rooms include complimentary bottles of water and a hairdryer. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.
The on-site spa has 10 treatment rooms, including rooms for couples. Services include hot stone massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 8:00 AM to 6:00 PM at scheduled times and on request
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 15 for adults and USD 11 for children
  • A restaurant
  • Couples/private dining

Restaurants on site

  • FLOW Restaurant

Things to do

  • Full-service spa
  • Kayaking
  • Outdoor pool
  • Steam room

Family friendly

  • Free cot
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily

Accessibility

  • No lift

Room amenities

Bedroom

  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Shells Resort & Spa Phu Quoc

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 38.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 15 for adults and from USD 11 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 38.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Shell Phu Quoc
Shell Resort Phu Quoc
Shells Resort Phu Quoc
Shells Resort
Shells Phu Quoc
The Shells Resort & Spa Phu Quoc Island, Vietnam
The Shells Resort Spa
The Shell Resort Spa
The Shells Resort Spa Phu Quoc
The Shells & Phu Quoc Phu Quoc
The Shells Resort Spa Phu Quoc
The Shells Resort & Spa Phu Quoc Resort
The Shells Resort & Spa Phu Quoc Phu Quoc
The Shells Resort & Spa Phu Quoc Resort Phu Quoc

Frequently asked questions

What is the cancellation policy at The Shells Resort & Spa Phu Quoc?

The Shells Resort & Spa Phu Quoc offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Shells Resort & Spa Phu Quoc?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at The Shells Resort & Spa Phu Quoc on 19 Jan 2025 start from NZ$174.79, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Shells Resort & Spa Phu Quoc?

Yep, The Shells Resort & Spa Phu Quoc has a free self car park and free valet parking. Onsite parking is limited.

Are there any beaches close to The Shells Resort & Spa Phu Quoc?

The closest beach to The Shells Resort & Spa Phu Quoc is Ong Lang Beach (3.6 km).

Is there a spa on site at The Shells Resort & Spa Phu Quoc?

Yep, there is an onsite spa at The Shells Resort & Spa Phu Quoc. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does The Shells Resort & Spa Phu Quoc have a pool?

The Shells Resort & Spa Phu Quoc has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at The Shells Resort & Spa Phu Quoc?

The Shells Resort & Spa Phu Quoc features a private beach, a full-service spa and an outdoor pool.

What makes The Shells Resort & Spa Phu Quoc a romantic place to stay?

Couples spa treatments and beachfront dining, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at The Shells Resort & Spa Phu Quoc.

Is The Shells Resort & Spa Phu Quoc family-friendly?

You bet! With amenities such as children's meals and a private beach, as well as free infant beds in the guestrooms, it's no surprise that The Shells Resort & Spa Phu Quoc is a hit with families.

Does The Shells Resort & Spa Phu Quoc serve breakfast?

Sure does, buffet brekkie is available daily between 6:30 AM and 10:00 AM.

Is there a free airport shuttle available at The Shells Resort & Spa Phu Quoc?

Yep, there's a free airport shuttle that runs from 8:00 AM - 6:00 PM on request.

Is there a bar or restaurant at The Shells Resort & Spa Phu Quoc?

Yep, you can grab a meal at The Shells Resort & Spa Phu Quoc's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at The Shells Resort & Spa Phu Quoc?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Shells Resort & Spa Phu Quoc?

No, pets and service animals are not allowed.

The Shells Resort & Spa Phu Quoc Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 279 out of 552 reviews" "
Rating 8 - Good. 182 out of 552 reviews" "
Rating 6 - Okay. 52 out of 552 reviews" "
Rating 4 - Poor. 24 out of 552 reviews" "
Rating 2 - Terrible. 15 out of 552 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Dat

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property is dated and need much renovation.
Stayed 3 nights in Jul 2024

6/10 Okay

Sandra

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property was not as advertised. This could have been due to it being off peak season. Our room phone was broken so we couldn’t order room service as was our tv. The garden maintenance around our villa was poor. There is no sand at the beach. There is only one restaurant. Food was ok. The breakfast variety was ok also. Please note that this villa is far from anywhere. Took us 30 mins to get to grand world and casino and restaurants were also far. There was zero entertainment. They played music at the pool twice during our stay. Overall I wouldn’t stay here again.
Stayed 6 nights in Jul 2024

4/10 Poor

Theodore, Darley

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The best thing about this resort was it's staff. The resort itself was advertised as a 4 to 5 Star resort. given my extensive travel I would rate this resort in its current condition with consideration of the staff only a one star. place is run down outdated room decor in dire need on a complete refurbishing. You can not make something old, dirty damaged unkept any different except when taking photos from a distance that will not show up the problems as they have done in their presentation. The management spoke to us before we left and asked us for some feedback and we gave them the exact same response as above. We respectfully told them that unless things change dramatically we could not see ourselves returning even though the location is great.
Stayed 7 nights in Jul 2024

10/10 Excellent

Sa Canh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like
Stayed 2 nights in May 2024

8/10 Good

Sam

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Resort condition
Most of the facilities of this resort are not working. Some swing pools were closed and there is no refrigerator in the room. The beach was not clean.
Stayed 3 nights in Apr 2024

4/10 Poor

Nhi

Stayed 4 nights in Mar 2024

10/10 Excellent

Julie

Stayed 3 nights in Mar 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not a good experience.
Everything is downgraded and dirty. The room floor was not clean, fridge and fans were missing, the bathtub cannot be used because it cannot be drained. The sink in the restroom drain is stuck as well. Outside balcony is full of ants and the staff here does not greet you. They have their own “taxi services” which is kind of suspicious. The buffet area was hot because their AC wasn’t working properly. Im glad on stay there for 2 nights.
Stayed 2 nights in Mar 2024

10/10 Excellent

Tim chek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Tim chek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

Ivy

Travelled with partner
Great resort design with layout, beautiful surrounding and private beach. Staff are helpful. Room is very roomy. Breakfast is very good. Love the BBQ dinner outdoor. Things need to be taken into attention is facility update and services. It is sad to see this beautiful resort goes under maintenance and services. Many doors hinges a loose and items are falling off like toilet paper holders...
Stayed 3 nights in Jan 2024

8/10 Good

Sarah

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Shells has really lovely staff and a 24/7 buggy service to get around the resort (from pools to room or restaurants/reception). However, the resort rooms lack cleanliness as the once beautiful white tiles have a yellow tinge to it. I sympathise with the choice of white as Phu Quoc can get very hot and white is less likely to retain the heat. I trust that they are clean, however, upon first glance, feel a little put off. The rooms are spacious and the pool is nice to use. 2/3 of the pools were under maintenance and I believe that they will reopen at the end of 2024. The shells is a decent stay, however I don’t believe it is still the 5 star resort it once was.
Stayed 4 nights in Jan 2024

2/10 Terrible

Michael, Bellambi

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had a highly disappointing experience at "The Shells Resort and Spa" in Phu Quoc, Vietnam. Despite being advertised as a luxurious 5-star hotel, the reality was a stark contrast. The cleanliness was severely lacking, with evident signs of neglect – from mold in the shower and bath to pervasive cracks in the walls. The rusty steel fixtures left unsightly rust marks on various surfaces. The promotional pictures are misleading, showcasing a beauty that the actual hotel doesn't live up to. Having paid over $1000 (AU) for a 4-night stay, we expected a certain standard, but this turned out to be one of the worst hotels we've encountered in Vietnam. Dishearteningly, we decided to check out within an hour of checking in. To add to the disappointment, our 4-night stay was prepaid, and the hotel is currently refusing to refund our money our meet us somewhere half-way. This experience has left a bitter taste, and I strongly advise against choosing "The Shells Resort and Spa" if you seek a truly enjoyable and clean stay in Phu Quoc.
Stayed 4 nights in Dec 2023

4/10 Poor

Anna Maria

Stayed 8 nights in Dec 2023

10/10 Excellent

JYUN SIAN

Stayed 1 night in Dec 2023

8/10 Good

Johnny Chinh

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for relaxation if yoh cab overlook the imperfections as it needs a comestics
Stayed 4 nights in Dec 2023

6/10 Okay

Phuong, Happy Valley

Travelled with group
Liked: Cleanliness, staff & service
The staff are very nice and helpful. Breakfasts are delicious. The room we booked 4 nights with private pool, and last only for 2 nights. Then, they moved us to another room which was different. In the end, they tried to fix things but it’s not same.
Stayed 4 nights in Nov 2023

8/10 Good

Chi Tung

Stayed 3 nights in Oct 2023

8/10 Good

Vincy Jenevieve

Stayed 1 night in Oct 2023

10/10 Excellent

hung

Stayed 2 nights in Oct 2023

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, would come back and stay here again!
Absolutely amazing, would come back and stay again - the staff are friendly, bedrooms super spacious and comfortable, and the setting is just unreal!
Stayed 4 nights in Oct 2023

10/10 Excellent

lisa

Stayed 2 nights in Sep 2023

10/10 Excellent

Jennifer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Nice hotel and a very pleasant stay. Overall great customer services. Staff are very nice and accommodating. Also good location with a private beach.
Stayed 4 nights in Aug 2023

10/10 Excellent

Seoyeon

Stayed 2 nights in Aug 2023

10/10 Excellent

Sravan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from this property is stunning. The pool is huge and faces the beach. We rented a bike at the property itself for a decent amount. They also provide cabs at the same fare as Grab taxis. However this is a resort and hence is only for those who like a little peace and quiet. Food could be priced a little lower.
Stayed 3 nights in Aug 2023