Baan Yin Dee Boutique Resort

4.0 star property
Family-friendly hotel with 4 outdoor pools and full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Baan Yin Dee Boutique Resort

Front of property
View from property
Deluxe Room, Pool View
Family Suite, 2 Bedrooms | Living area
View from room

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Spa
    Spa
  • Pool
    Pool
  • Parking included
    Parking included
  • Room service
    Room service
  • Laundry
    Laundry
The price is NZ$223
includes taxes & fees
6 Dec - 7 Dec

Explore the area

Map
7/5 Muean Ngen Road, Patong, Phuket, 83150
  • Patong Beach
    9 min walk
  • Tri Trang Beach
    19 min walk
  • Freedom Beach
    4 min drive
  • Phuket (HKT-Phuket Intl.)
    60 min drive

Room options

Family Suite, 2 Bedrooms

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 172 sq m
  • Sea view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

Deluxe Room, Pool Access

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 65 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Deluxe Room, Sea View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 55 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Suite (Pool Suite)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 55 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, Pool View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 55 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Similar properties

About the area

Patong

A family-friendly stay in Patong awaits you at Baan Yin Dee Boutique Resort. You'll be 0.8 km (0.5 mi) from Patong Beach and 2.1 km (1.3 mi) from Bangla Road. Highlights at this hotel include 4 outdoor swimming pools, a full-service spa and a restaurant. .A pampering day can include deep-tissue massages and Swedish massages. The restaurant, Rice Restaurant, serves international cuisine and is open for breakfast, lunch and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the kids' swimming pool, pool loungers and lifeguards on site. 538 square feet (50 square metres) of event facilities include conference space, and other business amenities include a 24-hour business centre and coworking space. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Buffet breakfast is available daily between 7 AM and 10:00 AM. There's also free self parking, along with the convenience of a free area shuttle. .Within a 15-minute drive of this 4-property class Patong hotel, attractions include Jungceylon Shopping Center and Central Festival Phuket Shopping Center.

What's nearby

  • Patong Beach - 9 min walk - 0.8 km
  • Tri Trang Beach - 19 min walk - 1.6 km
  • Bangla Road - 3 min drive - 2.1 km
  • Simon Cabaret - 3 min drive - 2.4 km
  • Jungceylon Shopping Center - 5 min drive - 2.9 km

Getting around

  • Phuket (HKT-Phuket Intl.) - 60 min drive

Restaurants

  • ‪Samutr Bar - ‬7 min walk
  • ‪Amari Clubhouse Lounge - ‬9 min walk
  • ‪La Gritta Italian Restaurant โรงแรมอมารี ภูเก็ต - ‬7 min walk
  • ‪Future Seafood No. 1 - ‬15 min walk
  • ‪Rim Talay Restaurant - ‬9 min walk

About this property

Baan Yin Dee Boutique Resort

Family-friendly hotel with 4 outdoor pools and full-service spa
Baan Yin Dee Boutique Resort offers its guests 4 outdoor swimming pools and a children's pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and coworking spaces. Event space at this hotel measures 538 square feet (50 square metres) and includes conference space. Spa services, a terrace, and barbecue grills are also featured at the family-friendly Baan Yin Dee Boutique Resort. You'll have access to the outdoor pool at a partner property. An area shuttle within 2 kilometres and A beach shuttle are free. Self parking is free.

Smoking is allowed in designated areas at this 4-star Patong hotel.

  • 21 guestrooms or units
  • 3 levels
  • 3 buildings
  • 538 sq ft of conference space
  • 50 sq. m of conference space
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Fireplace in lobby
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Baan Yin Dee Boutique Resort offers 21 air-conditioned accommodations, which are accessible via exterior corridors, and features DVD players and minibars. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include a hairdryer and free toiletries. In-room massages, an iron/ironing board and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, sports massages, Swedish massages and Thai massages.

Languages

English, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle up to 2 kilometres
  • Area shuttle
  • Free beach shuttle
  • Free shopping centre shuttle
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7 AM to 10:00 AM for a fee: THB 550 for adults and THB 275 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Rice Restaurant

Family friendly

  • 4 outdoor pools
  • Children's dinnerware
  • Children's pool
  • DVD player
  • Free area shuttle
  • Free cot
  • Highchair
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Mini-fridge
  • Pool toys
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 538 square feet of conference space
  • Computer station
  • Coworking space

Outdoors

  • Barbecue grill
  • Beach towels
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Deep-tissue massages
  • In-room massages
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Handrails in hallways
  • Handrails in stairways
  • No lift
  • Well-lit path to entrance

More

  • 3 buildings
  • 3 floors
  • Designated smoking areas
  • Fireplace in lobby
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with cable channels

Food and drink

  • Champagne service
  • Chef service
  • Electric kettle
  • Limited room service
  • Mini-fridge
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Baan Yin Dee Boutique Resort

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for THB 1200.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: THB 1000 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately THB 550 for adults and from THB 275 for children
  • Airport shuttle fee: THB 1200 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: THB 1200 (one-way), (up to 18 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 1200.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, cash and mobile payments. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. Cashless payment methods are available for all transactions. At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination.

We should mention

  • Pool access is available 24 hours a day.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Baan Yin
Baan Yin Dee
Baan Yin Dee Boutique
Baan Yin Dee Boutique Kathu
Baan Yin Dee Boutique Resort
Baan Yin Dee Boutique Resort Kathu
Baan Yin Dee Resort
Yin Dee
Baan Yin Dee Boutique Hotel Patong
Baan Yin Dee Boutique Resort Patong, Phuket
Baan Yin Dee Boutique Resort Patong
Baan Yin Dee Boutique Patong

Frequently asked questions

What is the cancellation policy at Baan Yin Dee Boutique Resort?

Baan Yin Dee Boutique Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Baan Yin Dee Boutique Resort?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Baan Yin Dee Boutique Resort on 6 Dec 2024 start from NZ$222.95, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Baan Yin Dee Boutique Resort?

Yep, Baan Yin Dee Boutique Resort has a free self car park.

Are there any beaches close to Baan Yin Dee Boutique Resort?

Yep, Baan Yin Dee Boutique Resort is a short 9-minute walk from Patong Beach. Fun beach activities include snorkelling.

Is there a spa on site at Baan Yin Dee Boutique Resort?

Yep, there is an onsite spa at Baan Yin Dee Boutique Resort. You'll enjoy services like sports massages.

Does Baan Yin Dee Boutique Resort have a pool?

Baan Yin Dee Boutique Resort has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 24 hours.

What makes Baan Yin Dee Boutique Resort a romantic place to stay?

Al fresco dining and couples dining, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Baan Yin Dee Boutique Resort.

Is Baan Yin Dee Boutique Resort family-friendly?

You bet! With amenities such as a children's pool and children's meals, as well as highchairs and children's dinnerware in the guestrooms, it's no surprise that Baan Yin Dee Boutique Resort is a hit with families.

Are there hot tubs in the rooms at Baan Yin Dee Boutique Resort?

No, but there are deep-soaking baths in the guestrooms.

Does Baan Yin Dee Boutique Resort serve breakfast?

Yep, buffet brekkie is offered daily between 7 AM and 10:00 AM.

Is there a free airport shuttle available at Baan Yin Dee Boutique Resort?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Baan Yin Dee Boutique Resort?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Baan Yin Dee Boutique Resort?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Baan Yin Dee Boutique Resort?

No, pets and service animals are not allowed.

Baan Yin Dee Boutique Resort Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 144 out of 371 reviews" "
Rating 8 - Good. 147 out of 371 reviews" "
Rating 6 - Okay. 37 out of 371 reviews" "
Rating 4 - Poor. 22 out of 371 reviews" "
Rating 2 - Terrible. 21 out of 371 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Amira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

6/10 Okay

Kendrick

Liked: Staff & service
Great value for money. Hotel needs some maintenance but great staff, views and pool.
Stayed 2 nights in Jul 2024

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location overlooking the beach.
Stayed 6 nights in Jun 2024

4/10 Poor

David

Liked: Cleanliness
Would never recommend this hotel
Unfortunately this hotel is much older than it looks in the pictures and needs quite a bit of maintenance. We mainly booked this hotel because of the large tub and the freshness of the pictures but these pictures were taken by a professional photographer clearly. We stayed there for two nights and they could not even fix the tub where it would hold water in order to take a bath they kept trying to put a sink plug which does not work. The internet was atrocious we couldn't get on our online banking or anything to even book an Excursion. Staff was friendly and they seem to be trying to do something but it was not enough and definitely not acceptable. You also want to make sure you look at the shuttle schedule to get to the beach even though the driver will tell you he can pick you up at another time he will not be there to pick you up and the hotel will charge you to come get you. They tried to make up for it by giving us a single pancake with a little bit of fruit which cost maybe a $1.50 us. It was almost laughable that that's all they were willing to offer... smh bad experience but all can be fixed with proper management and training
Stayed 2 nights in Jun 2024

4/10 Poor

Helen

Travelled with partner
Disliked: Cleanliness, amenities
The property was in a noisy area due to be located on the side of a road. Land being cleared close by. Very dirty bathroom area with stains on toilet floor . Everything in poor condition. Staff did not have any authority to help people staying at the resort. Felt like young staff not experienced. Internet poor. All items raised with manger who not keen to put right, just compensation. 😞
Stayed 17 nights in Feb 2024

8/10 Good

Ehsan

Stayed 4 nights in Dec 2023

10/10 Excellent

Jingkai

Stayed 3 nights in Dec 2023

6/10 Okay

Meng

Travelled with family
Liked: Staff & service, amenities
I love the quiet location but far from everything.
Stayed 6 nights in Nov 2023

10/10 Excellent

Dann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traditional Thai style architecture, with the modern touch. My second stay (2014, 2023) and again the atmosphere, staff, and personal attention to your wants and needs exceeds a five star hotel. Very convenient location in walking distance to Patong Beach, yet far enough from the beach hustle & bustle.
Stayed 3 nights in Nov 2023

10/10 Excellent

Leo, DONCASTER

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was a beautiful Thai-styled resort. Very relaxing setting. We loved the pool. We had a beautiful room with pool access. The restaurant on the property was just lovely. Great staff who were very kind and professional. We highly recommend staying at this property. Patong beach is very walkable and kept us fit as it was hilly. All in all a perfect and romantic stay.

10/10 Excellent

Abd Hasman

Stayed 1 night in Jan 2023

4/10 Poor

GARY

Travelled with family
Disliked: Property conditions & facilities
We didn’t get the room we had booked and paid for. We have stayed here about 6 times before 10years ago - so know the rooms. Our booking was for 5 days - after 3 days we were offered the room we had booked. The condition of the hotel has deteriorated dramatically. The room we had was exceptionally noisy . The staff tried very hard and the cleaning was good . Unfortunately the problem is the “state of repair”. We have always highly recommended Baan Yin Dee to our friends - but due to the state of the place this could not happen now. It is such a shame as it have always been such a nice peace to stay ( but not now) very sad!!

8/10 Good

Gary

Stayed 15 nights in Dec 2022

2/10 Terrible

Ricardo

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed at this property for 6 nights over New Years. The photos of this place are truly outdated and i definitely wouldn’t have booked knowing the conditions of the hotel. Booked pool suite with pool access only to have a room across from the pool as they only have two rooms with pool access. My partner and I were eaten alive by bugs that were able to get into the room through the gaps in the doors where seals were supposed to be. Staff have very very limited English vocabulary and makes it hard to communicate, although they do mean well.

10/10 Excellent

milan

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great old Thai style hotel staff very accomadating. Is away from patong but quite and great food will stsy again. Thanks paul kee pin And the manager Tina for looking after me
Stayed 4 nights in Oct 2022

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was travelling on my own and this boutique resort was perfect for me. The staff looked after me and I didn't want for anything. Nothing was too much trouble and I would return in a heart beat to stay with them and would recommend. I wanted somewhere safe and quiet and that is what I got. Enjoyed my stay there very much.
Stayed 17 nights in Sep 2022

8/10 Good

Darryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is why I chose this hotel. then i was wanting a good room size with space this certainly was perfect. i loved the rooms. WIFI was a little weak in the rooms , but excellent by the pool ( great space for an office LOL ) with wonderful service from staff serving Watermelon Crush or a coconut water:) staff were new but very helpful and wanting to help with every request. i would strongly suggest to purchase an Industrial Coffee machine then have your service staff trained as full Barista's at the Phuket Coffee Lab. the breakfast menu could be increased with etc omeletes etc otherwise breakfast was good. thank you for everyone at your hotel i will stay again. Regards Darryl O'Reilly
Stayed 10 nights in Jun 2022

4/10 Poor

SHAUN

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Disappointed at Baan Yin Dee - left 3 days early
Disappointed enough about the hotel, that we departed 3 days early after pre-payment and they did not even ask us why. Pool was not clean and hotel generally looked to be in run down condition - so the hotel photos are not very current. There was on-site and offsite construction going on, which was not pleasant, including a day without water... Food was excellent but quite expensive compared to local restaurants. The free transport leaves at 14:00 and returns at 17:00, which for the most part is kind of useless...others have already mentioned about hill. We opted to return to the Royal Paradise Hotel and spa for its excellent pool w/ bar, service and central location for a bit more money and would stay there again every time we visit Patong.
Stayed 5 nights in Jan 2022

8/10 Good

Adrian

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Feb 2022

8/10 Good

Eystein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming place
I had a very very nice stay at this charming place. The room was big with beautiful teakwood floor. The only thing that could have been better was the Wifi in the room. Often had to go to the restaurant to get a good signal.
Stayed 5 nights in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the evenings with all the eateries along side of the beach. Jasmones was the best family run business
Stayed 2 nights in Feb 2020

8/10 Good

Duncan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff. Nothing too much trouble. Very clean and well kept, our rooms were spotless. Possibly only down side would be that it’s on a main road. So not ideal if your sitting chilling around the pool. But we used local beach so this was not an issue for us.
Stayed 3 nights in Jan 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On arrival, the receptionist was very vague, not welcoming at all. Although we had arrived early, and informed them of this prior to arrival, we never asked or requested early check in. We were surprised to be shown straight to our “ Pool Suite” as booked. Only it wasn’t a Pool Suite! It was a “ Road side room”, dirty, foul smelling , absolutely disgusting bathroom, That was it, we were left there with our luggage. Needless to say, we could never even consider staying in a shabby, dirty place like this. I went to reception and told him, we can’t stay, the bathroom is disgusting as is the room. It’s not a “Pool Suite”? He just smiled and say “ Ah! You got to Amari, which he knew because he heard me phone a hotel we had stayed at before. Do not even consider this place. The main pool is by a noisy road, breakfast area is shabby, staff unprofessional, and rooms disgusting. They have the cheek to charge you before you even get there!
Stayed 7 nights in Jan 2020