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DoubleTree by Hilton Phuket Banthai Resort

4.0 star property
On beach with 3 outdoor pools, near Bangla Road
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for DoubleTree by Hilton Phuket Banthai Resort

3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas
Exterior
Family Suite, 3 Bedrooms | Private kitchen
View from room
3 bars/lounges, 3 swim-up bars, 3 poolside bars

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Gym
  • Parking included
  • Room service
The price is NZ$332
includes taxes & fees
19 Dec - 20 Dec

Explore the area

Map
94 Thaveewong Rd, Patong, Phuket, 83150
  • Patong Beach
    3 min walk
  • Banana Walk
    4 min walk
  • Bangla Road
    6 min walk
  • Phuket (HKT-Phuket Intl.)
    57 min drive

Room options

View all photos for Deluxe Room, 2 Single Beds, Poolside

Deluxe Room, 2 Single Beds, Poolside | Living area

Deluxe Room, 2 Single Beds, Poolside

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Egyptian cotton bed sheets
Premium bedding
  • 35 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Room, 2 Single Beds, Poolside

Premium Room, 2 Single Beds, Poolside

Premium Room, 2 Single Beds, Poolside

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Egyptian cotton bed sheets
Premium bedding
  • 35 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom | Living area

Deluxe Suite, 1 Bedroom

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Separate bedroom
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Pool Access

Premium Room, 1 King Bed, Pool Access | Living area

Premium Room, 1 King Bed, Pool Access

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Egyptian cotton bed sheets
Premium bedding
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Poolside

Premium Room, 1 King Bed, Poolside

Premium Room, 1 King Bed, Poolside

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Egyptian cotton bed sheets
Premium bedding
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Balcony

Premium Room, 1 King Bed, Balcony

Premium Room, 1 King Bed, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Egyptian cotton bed sheets
Premium bedding
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms | Living area

Family Suite, 2 Bedrooms

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Dining table
  • 136 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Premium Room, 2 Single Beds, Balcony

Premium Room, 2 Single Beds, Balcony

Premium Room, 2 Single Beds, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Egyptian cotton bed sheets
Premium bedding
  • 35 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 2 Single Beds, Balcony

Deluxe Room, 2 Single Beds, Balcony

Deluxe Room, 2 Single Beds, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Egyptian cotton bed sheets
Premium bedding
  • 35 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Suite, 1 Bedroom, Pool Access

Premium Suite, 1 Bedroom, Pool Access | Living area

Premium Suite, 1 Bedroom, Pool Access

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Separate bedroom
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Egyptian cotton bed sheets
Premium bedding
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 3 Bedrooms

Family Suite, 3 Bedrooms | View from room

Family Suite, 3 Bedrooms

Highlights

Balcony
Separate dining area
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 350 sq m
  • Sleeps 9
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Poolside

Deluxe Room, 1 King Bed, Poolside

Deluxe Room, 1 King Bed, Poolside

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Egyptian cotton bed sheets
Premium bedding
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Egyptian cotton bed sheets
Premium bedding
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Poolside (Plus)

Deluxe Room, 1 King Bed, Poolside (Plus)

Deluxe Room, 1 King Bed, Poolside (Plus)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Egyptian cotton bed sheets
Premium bedding
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Plus)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed (Plus)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Egyptian cotton bed sheets
Premium bedding
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Balcony (Plus)

Deluxe Room, 2 Single Beds, Balcony (Plus)

Deluxe Room, 2 Single Beds, Balcony (Plus)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Egyptian cotton bed sheets
Premium bedding
  • 35 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Plus King With Balcony

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Plus King With Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Premium One Bedroom King Suite With Pool Access

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium One Bedroom King Suite With Pool Access

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room With Balcony

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe King Room With Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Premium King Room With Balcony

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium King Room With Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Accessible King Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Accessible King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room Pool Side

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe King Room Pool Side

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Twin Room Pool Side

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Twin Room Pool Side

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe One Bedroom King Suite With Balcony

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe One Bedroom King Suite With Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Family Suite With Balcony

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Two Bedroom Family Suite With Balcony

  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Three Bedroom Pool Villa

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Three Bedroom Pool Villa

  • Sleeps 6
  • 3 Queen Beds

View all photos for Deluxe Plus Twin With Balcony

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Plus Twin With Balcony

  • Sleeps 2
  • 2 Single Beds

View all photos for Premium King Room Pool Side

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium King Room Pool Side

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room Pool Side

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Twin Room Pool Side

  • Sleeps 2
  • 2 Single Beds

View all photos for Premium King Room With Pool Access

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium King Room With Pool Access

  • Sleeps 2
  • 1 King Bed

View all photos for King Deluxe Plus Pool Side

Egyptian cotton sheets, premium bedding, minibar, in-room safe

King Deluxe Plus Pool Side

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room With Balcony

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Twin Room With Balcony

  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Twin Room With Balcony

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Twin Room With Balcony

  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room With Balcony

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room With Balcony

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

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About the area

Patong

You'll be connected to a shopping centre at DoubleTree by Hilton Phuket Banthai Resort, and within just a 10-minute stroll of Patong Beach and Bangla Road. Highlights at this beachfront hotel include 3 outdoor swimming pools, 3 poolside bars and a restaurant. .The restaurant, The Port, serves international cuisine and is open for lunch and dinner. Beer Bar is the hotel's own cocktail bar. Spend the day at the beach and enjoy the on-site 24-hour gym. Other amenities include free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 20-minute drive of this 4-property class Patong hotel include Banzaan Fresh Market and Khao Rang Park.
View more Resorts in PatongOpens in a new window

What's nearby

  • Patong Beach - 3 min walk
  • Bangla Road - 6 min walk
  • Jungceylon Shopping Center - 12 min walk
  • Central Patong - 12 min walk
  • Banzaan Fresh Market - 17 min walk

Getting around

  • Phuket (HKT-Phuket Intl.) - 57 min drive

Restaurants

  • ‪Blue Saffron - ‬4 min walk
  • ‪Wine connection - ‬4 min walk
  • ‪Sak & Sa Thai Food - ‬8 min walk
  • ‪Karlsson's Restaurant & Steak House - ‬5 min walk
  • ‪The Sweet Restaurant - ‬4 min walk

About this property

DoubleTree by Hilton Phuket Banthai Resort

On beach with 3 outdoor pools, near Bangla Road
DoubleTree by Hilton Phuket Banthai Resort offers its guests 3 outdoor swimming pools and a 24-hour fitness centre. There's a restaurant on site. For a drink, you can stop by one of the on-site bars, including 3 swim-up bars and 3 bars/lounges. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. A terrace, barbecue grills, and multilingual staff are also featured at DoubleTree by Hilton Phuket Banthai Resort. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 4-star Patong hotel is smoke free.

  • 290 guestrooms or units
  • 4 levels
  • 3 bars by the pool
  • 3 swim-up bars
  • 3 bars or lounges
  • Conference rooms
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • 1 conference room
  • Dining venue
DoubleTree by Hilton Phuket Banthai Resort offers 290 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Beds feature Egyptian cotton sheets and premium bedding. 42-inch LCD televisions come with digital channels. Bathrooms include dressing gowns, complimentary toiletries and hairdryers.

This Patong hotel provides complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. An iron/ironing board and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

Chinese (Mandarin), English, Filipino, French, German, Hindi, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: THB 470.80 for adults and THB 235.40 for children
  • 3 bars/lounges
  • 3 poolside bars
  • 3 swim-up bars
  • A restaurant

Restaurants on site

  • Beer Bar
  • Lobby Bar
  • Pool Bar
  • The Port

Family friendly

  • 3 outdoor pools
  • Free cot
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 4 floors
  • Biodegradable drinking straws available
  • No plastic drinking straws
  • No plastic water bottles
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LCD TV with digital channels

Food and drink

  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Electrical adapters
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for THB 1500 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately THB 470.80 for adults and from THB 235.40 for children
  • Airport shuttle fee: THB 1800 per vehicle (one-way, maximum occupancy 5)
  • Airport shuttle fee per child: THB 1800 (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 1500 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Banthai
Banthai Beach
Banthai Beach Kathu
Banthai Beach Resort
Banthai Beach Resort Kathu
Banthai Resort
Banthai Beach Hotel Patong
Banthai Beach Resort & Spa Patong, Phuket
Banthai Beach Resort And Spa
Banthai Beach Resort Patong
Banthai Beach Patong
Banthai Beach Resort Spa

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton Phuket Banthai Resort?

DoubleTree by Hilton Phuket Banthai Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton Phuket Banthai Resort?

As of 18 Dec 2024, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Phuket Banthai Resort on 19 Dec 2024 start from NZ$331.67, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton Phuket Banthai Resort?

Yep, DoubleTree by Hilton Phuket Banthai Resort has a free self car park.

Are there any beaches close to DoubleTree by Hilton Phuket Banthai Resort?

Yep, DoubleTree by Hilton Phuket Banthai Resort is a short 3-minute walk from Patong Beach. Fun beach activities include snorkelling, scuba diving and parasailing.

Does DoubleTree by Hilton Phuket Banthai Resort have a pool?

DoubleTree by Hilton Phuket Banthai Resort has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars. The pool is open 8:00 AM to 8:00 PM.

Is DoubleTree by Hilton Phuket Banthai Resort family-friendly?

You bet! With amenities such as 3 outdoor pools and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that DoubleTree by Hilton Phuket Banthai Resort is a hit with families.

Does DoubleTree by Hilton Phuket Banthai Resort serve breakfast?

Yep, buffet breakfast is on offer daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at DoubleTree by Hilton Phuket Banthai Resort?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at DoubleTree by Hilton Phuket Banthai Resort?

Relax with a coldie at the 3 poolside bars or 3 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at DoubleTree by Hilton Phuket Banthai Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at DoubleTree by Hilton Phuket Banthai Resort?

No, pets are not allowed.

DoubleTree by Hilton Phuket Banthai Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 452 out of 1003 reviews" "
Rating 8 - Good. 353 out of 1003 reviews" "
Rating 6 - Okay. 116 out of 1003 reviews" "
Rating 4 - Poor. 51 out of 1003 reviews" "
Rating 2 - Terrible. 31 out of 1003 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Anabela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Oct 2024

8/10 Good

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great easy stay!
Stayed 7 nights in Aug 2024

10/10 Excellent

Hyerim

Stayed 2 nights in Aug 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best
Always an amazing stay, excellent service, Good buffet breakfast. Awesome location
Stayed 7 nights in Jul 2024

10/10 Excellent

deon

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great. The breakfast and other dining options were also great.
Stayed 1 night in Aug 2024

10/10 Excellent

Tahir

Stayed 3 nights in Aug 2024

8/10 Good

David

Rooms were not restocked ie towels, tea bags Overall very happy and would go back there again
Stayed 6 nights in Aug 2024

10/10 Excellent

Luis, Irmo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to commend and praise the staff for their incredibly genuine approach in helping and accommodating their guests. Upon arrival, I was helped out by Air and Jojo two of the most pleasant and attentive human beings one could come across. The customer service they provided is surely unparalleled and tough to match — I had some reservations about the room I received however they made sure I was extremely happy with my accommodations and managed to make sure I got a room I was comfortable with. I would like to acknowledge and once again praise their willingness, incredible attitude and disposition to go above and beyond for their guests. As someone who travels often and normally stays in very nice properties I can firmly and confidently say this has been one of the most pleasant experiences I’ve ever encountered in the hospitality/service industry even more so than some of the extremely expensive hotels I have stayed in the past. Round of applause to the Double Tree team of Phuket and a special standing ovation to Air and Jojo! Property is somewhat outdated but the staff mentioned it’s receiving a full renovation soon.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

8/10 Good

THI ANH TRAM

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff friendly. The bathtub in my room a bit old and dirty . Areas busy with a lot restaurants and taxis. I had been charged for service fees when I checked out and not sure why. I thought when I booked I have paid everything included cleaning Service .
Stayed 8 nights in Jul 2024

10/10 Excellent

Hassan

Stayed 3 nights in Jul 2024

10/10 Excellent

Nungruthai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Jul 2024

10/10 Excellent

Abdulwasi Saleh

Stayed 1 night in May 2024

10/10 Excellent

Michael Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing! Staff very friendly and very clean !
Stayed 6 nights in Jun 2024

4/10 Poor

Brian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel looks nothing like to glitzy pictures on their advertisement. The room was stale, lights in the bathroom didn't work and the nice little tunnel under the front door was a freeway for roaches. Hilton should be ashamed to have their name on this dump.
Stayed 4 nights in Jun 2024

8/10 Good

Song

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Kashii

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, great feel and was so close to the beach and attractions. Tons of taxis salons and eating and drinking spots right in front of you! I recommend this as your go to hotel!
Stayed 4 nights in Jun 2024

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

2/10 Terrible

Abdullah

Travelled with group
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
They told us to by deposit when we checked in
Stayed 2 nights in Jun 2024

8/10 Good

shaikh mubarak

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

MAEDA

Travelled with group
Stayed 2 nights in Jun 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jun 2024

6/10 Okay

Abu

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The hotel was okay nothing special but functional. It lacked any sort of ambience or atmosphere and inside the building seemed a bit dated and like a block of flats. The rooms were small however bathrooms were big and shower was excellent. The breakfast was good with plenty of halal options. The location is probably the best part with easy access and walkable to everywhere in Patong. The staff were okay m, they didn't have the Thai smile or usual hospitality, they didn't seem happy besides the door men.
Stayed 6 nights in May 2024

4/10 Poor

Andrew

Careful which room
Staff were lovely but my room 1141 was terrible despite being a premium room.
Stayed 10 nights in May 2024

10/10 Excellent

James Pierce

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 10 nights in May 2024