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JW Marriott Phuket Resort & Spa

5.0 star property
Luxury resort on the beach, with 3 outdoor pools

Photo gallery for JW Marriott Phuket Resort & Spa

3 outdoor pools, pool umbrellas, pool loungers
Property amenity
Private beach, white sand, sun-loungers, windsurfing
Private beach, white sand, sun-loungers, windsurfing
View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
The current price is NZ$406
includes taxes & fees
24 Apr - 25 Apr

Explore the area

Map
231 Moo 3, Talang, Mai Khao, Phuket, 83110
  • Turtle Village
    ‪5 min walk‬
  • Mai Khao Beach
    ‪8 min walk‬
  • Splash Jungle Water Park
    ‪13 min drive‬
  • Phuket (HKT-Phuket Intl.)
    ‪21 min drive‬

Room options

View all photos for Family Room, 2 Double Beds, Balcony, Garden View

Premium bedding, minibar, in-room safe, desk

Family Room, 2 Double Beds, Balcony, Garden View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
  • 51 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Balcony, Garden View

Room, 2 Double Beds, Balcony, Garden View

Room, 2 Double Beds, Balcony, Garden View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
  • 51 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Family Room, 1 King Bed, Balcony, Garden View

Family Room, 1 King Bed, Balcony, Garden View

Family Room, 1 King Bed, Balcony, Garden View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
  • 51 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Oceanfront

Suite, 1 Bedroom, Oceanfront

Suite, 1 Bedroom, Oceanfront

Highlights

Balcony
Separate sitting area
Soundproofed
Private plunge pool
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 169 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Garden View

Room, 1 King Bed, Balcony, Garden View

Room, 1 King Bed, Balcony, Garden View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
  • 51 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Double Beds, Terrace, Ground Floor

Premium bedding, minibar, in-room safe, desk

Family Room, 2 Double Beds, Terrace, Ground Floor

Highlights

Patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
  • 51 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Pool Access, Pool View (Ground Floor)

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Pool Access, Pool View (Ground Floor)

Highlights

Patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
  • 63 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Pool Access, Pool View (Ground Floor)

Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds, Pool Access, Pool View (Ground Floor)

Highlights

Patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
  • 63 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Royal Villa, 2 Bedrooms, Oceanfront

Royal Villa, 2 Bedrooms, Oceanfront | Property amenity

Royal Villa, 2 Bedrooms, Oceanfront

Highlights

Garden
Patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
  • 340 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Family Room, 1 King Bed, Terrace, Ground Floor

Premium bedding, minibar, in-room safe, desk

Family Room, 1 King Bed, Terrace, Ground Floor

Highlights

Terrace
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
  • 63 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Garden View

Room, 1 King Bed, Balcony, Garden View

Room, 1 King Bed, Balcony, Garden View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
  • 51 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Balcony, Garden View

Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds, Balcony, Garden View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
  • 51 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Private Pool, Oceanfront

Suite, 1 Bedroom, Private Pool, Oceanfront | Pool

Suite, 1 Bedroom, Private Pool, Oceanfront

Highlights

Patio
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 187 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Terrace, Ground Floor

Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds, Terrace, Ground Floor

Highlights

Terrace
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
  • 63 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Terrace, Ground Floor

Room, 1 King Bed, Terrace, Ground Floor

Room, 1 King Bed, Terrace, Ground Floor

Highlights

Terrace
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
  • 63.0 sq m
  • Sleeps 3
  • 1 King Bed

About the area

Mai Khao

A luxury stay in Mai Khao awaits you at JW Marriott Phuket Resort & Spa. Within just a 10-minute stroll, you'll find Turtle Village and Mai Khao Beach. Highlights at this beachfront resort include 5 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing visit to The Spa can include hot stone massages, Swedish massages, aromatherapy and reflexology along with access to the sauna. The restaurant, Cucina, serves Italian cuisine and is open for dinner. With 3 poolside bars and 3 lounge bars to choose from, you can enjoy a drink at the resort. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site free kids' club and 24-hour gym. Business amenities include 10 meeting rooms, a conference centre, and limo/town car service. Other amenities include free Wi-Fi in public areas, an outdoor tennis court and a hot tub. Buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of a free area shuttle. .Places within a 15-minute drive of this 5-property class Mai Khao resort include Sirinat National Park and Splash Jungle Water Park.
View more Resorts in Mai KhaoOpens in a new window

What's nearby

  • Turtle Village - 5 min walk - 0.5 km
  • Mai Khao Beach - 8 min walk - 0.7 km
  • Yacht Haven Marina - 12 min drive - 8.5 km
  • Splash Jungle Water Park - 13 min drive - 7.4 km
  • Nai Yang Beach - 24 min drive - 22.6 km

Getting around

  • Phuket (HKT-Phuket Intl.) - 21 min drive

Restaurants

  • ‪Anantara Mai Khao Phuket Villas - ‬4 min walk
  • ‪Taurus - ‬10 min walk
  • ‪Maikhao Plaza - ‬9 min walk
  • ‪Bill Bentley Pub Turtle Village - ‬5 min walk
  • ‪Kindee Restaurant - ‬4 min drive

About this property

JW Marriott Phuket Resort & Spa

Luxury resort on the beach, with 3 outdoor pools
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. At JW Marriott Phuket Resort & Spa, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 3 bars/lounges. WiFi and wired Internet are free in public spaces. This luxury resort also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking is free.

This 5-star Mai Khao resort is smoke free.

  • 262 guestrooms or units
  • 3 levels
  • 5 dining venues
  • 3 bars by the pool
  • 3 bars or lounges
  • Conference rooms
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Coffee shop
  • Swim-up bar
JW Marriott Phuket Resort & Spa offers 262 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 37-inch LCD televisions come with premium satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The Spa has 16 treatment rooms, including rooms for couples. Services include hot stone massages, Swedish massages, Thai massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Languages

Arabic, Chinese (Mandarin), English, German, Hindi, Japanese, Korean, Russian, Spanish, Thai

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Property amenity

Phuket Marriott Resort and Spa, Nai Yang Beach

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  • All-inclusive
  • Spa
  • Kids pool
4.6 out of 5, Wonderful, 791 reviews
The price is NZ$409
includes taxes & fees
25 Apr - 26 Apr
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle up to 500 metres
  • Area shuttle
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: THB 1,059.30 for adults and THB 529.65 for children
  • 3 bars/lounges
  • 3 poolside bars
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Andaman Grill
  • Benihana
  • Cucina
  • Ginja Taste
  • JW Cafe

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Bicycle storage
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Hot tub
  • Kayaking
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sailing
  • Shopping
  • Steam room
  • Table tennis
  • Tennis lessons
  • Waterslide
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free area shuttle
  • Free children's club
  • Free cot
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • Conference centre

Outdoors

  • Barbecue grill
  • Beach loungers
  • Garden
  • In a national park
  • On a private beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar in bathtub
  • Handrails in stairways
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lift
  • Low-height view port in door
  • Raised toilet seat
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JW Marriott Phuket Resort & Spa

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for THB 1900.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately THB 1059.3 for adults and from THB 529.65 for children
  • Airport shuttle fee: THB 1650 per vehicle (one-way, maximum occupancy 2)
  • Rollaway bed fee: THB 1900.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Eurocard, debit cards and cash. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

JW Marriott Phuket
JW Marriott Phuket Resort
JW Marriott Phuket Resort Thalang
JW Marriott Phuket Thalang
JW Marriott Resort Phuket
Phuket JW Marriott
Phuket JW Marriott Resort
Jw Marriott Mai Khao
Jw Marriott Phuket Hotel Mai Khao
JW Marriott Phuket Resort & Spa Mai Khao
Jw Marriott Phuket Resort And Spa
Marriott Phuket
Phuket Marriott
JW Marriott Phuket Resort Mai Khao
JW Marriott Phuket Mai Khao
JW Marriott Phuket Resort Spa

Frequently asked questions

What is the cancellation policy at JW Marriott Phuket Resort & Spa?

JW Marriott Phuket Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at JW Marriott Phuket Resort & Spa?

As of 25 Mar 2025, prices found for a 1-night stay for 2 adults at JW Marriott Phuket Resort & Spa on 24 Apr 2025 start from NZ$405.91, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at JW Marriott Phuket Resort & Spa?

Yep, JW Marriott Phuket Resort & Spa has a free self car park.

Are there any beaches close to JW Marriott Phuket Resort & Spa?

Yep, JW Marriott Phuket Resort & Spa is a short 8-minute walk from Mai Khao Beach. Fun beach activities include yoga, volleyball and scuba diving. You can also find boat tours.

Is there a spa on site at JW Marriott Phuket Resort & Spa?

Yep, The Spa is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does JW Marriott Phuket Resort & Spa have a pool?

JW Marriott Phuket Resort & Spa has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does JW Marriott Phuket Resort & Spa have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at JW Marriott Phuket Resort & Spa?

JW Marriott Phuket Resort & Spa features a private beach, 3 poolside bars and 3 outdoor pools. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes JW Marriott Phuket Resort & Spa a romantic place to stay?

1 hot tub and couples spa treatments, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at JW Marriott Phuket Resort & Spa.

Is JW Marriott Phuket Resort & Spa family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that JW Marriott Phuket Resort & Spa is a hit with families.

Are there hot tubs in the rooms at JW Marriott Phuket Resort & Spa?

No, but there are deep-soaking baths in the guestrooms.

Does JW Marriott Phuket Resort & Spa serve breakfast?

You bet, buffet brekkie is on offer daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at JW Marriott Phuket Resort & Spa?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at JW Marriott Phuket Resort & Spa?

Relax with a coldie at the 3 poolside bars or 3 lounge bars, and grab a meal at the onsite restaurant that serves Italian cuisine.

What time are check-in & check-out at JW Marriott Phuket Resort & Spa?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at JW Marriott Phuket Resort & Spa?

No, pets and service animals are not allowed.

JW Marriott Phuket Resort & Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 632 out of 909 reviews
Rating 8 - Good. 195 out of 909 reviews
Rating 6 - Okay. 48 out of 909 reviews
Rating 4 - Poor. 18 out of 909 reviews
Rating 2 - Terrible. 16 out of 909 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marc, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel for families, will brilliant food options, exceptional staff, great kids’ club and a particular highlight was the wonderful body boarding in the afternoons in the hotel beach’s sea. Also there are some nice external restaurants and shops in walkable distance.
Stayed 4 nights in Dec 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, a little old but rooms were big and it was well maintained. A little big for my taste, many guests and some noise but overall a nice place. I think there are better deals for the money however.
Stayed 3 nights in Dec 2024

8/10 Good

Sarthak

Stayed 2 nights in Nov 2024

10/10 Excellent

Samir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort and service
Stayed 4 nights in Nov 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel condition is bit disappointing for a JW brand. Good kids club activities.
Stayed 2 nights in Oct 2024

10/10 Excellent

Avtar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally nice cooperative staff. Limited walkable beach area
Stayed 1 night in Oct 2024

10/10 Excellent

Rajesh, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fantastic property. We had planned to do so much during our visit to Phuket. But the property was so great, we ended up doing ‘nothing’ for one day. The staff took care of us with everything we needed. The breakfast selection was amazing (almost to the point of overwhelming - in a good way..) The beach was amazing. It was a great place if you want some peace and quiet and relax.
Stayed 3 nights in Oct 2024

8/10 Good

Esra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Everything is amazing, we love it.
Stayed 4 nights in Oct 2024

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2024

10/10 Excellent

Javier

Stayed 2 nights in Sep 2024

8/10 Good

Gilla

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport. Staff was very kind. Food was delicious.
Stayed 3 nights in Aug 2024

10/10 Excellent

William

Liked: Amenities
Staff is best worldwide Landscape is magnificent All hardscape wonderful Food and dining choices A Less satisfied? Very minor, only 1 - room service food below standard and incomplete order delivery. Overal 5 stars and thank you so much
Stayed 9 nights in Sep 2024

10/10 Excellent

Talhata Dayang Norasmah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall our stay was marvellous, the food, the service, the place...was amazing!!
Stayed 6 nights in Sep 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was okay. It was terrible weather (which I don’t blame the hotel for at all). But the beach had rubbish washed up on the shore and the undercover areas were all slippery as they didn’t have great drainage from the rain. It wasn’t a 5 star hotel experience. I get it’s a developing country but I’ve had better hotel experiences in Vietnam for example. I’m sure the pool area etc. would make up for any short comings had we had nice weather.
Stayed 5 nights in Sep 2024

10/10 Excellent

Rina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a place to have a good time, without the craziness of party crazy Phuket, but still want to join the party at your own pace and time, this is the place just 10 minutes away from the Airport and 40 minutes from old Phuket (most of it due to traffic), the facilities are well kept service was good as well as the food especially the Italian Restaurant, the stuff was extremely friendly and welcoming. do doubt one of the best part of our trip.
Stayed 3 nights in Aug 2024

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel with fantastic staff. Definitely be staying when we come back to phuket
Stayed 4 nights in Sep 2024

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Isaac, Lighthouse Point

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful and very supportive ESPECIALLY ANITA at the front desk…MARRISA was very helpful on my departure!!
Stayed 5 nights in Sep 2024

10/10 Excellent

Rushil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Kar Yan Peggy

Travelled with family
Impeccable level of service, well maintained rooms and facilities.
Stayed 4 nights in Aug 2024

4/10 Poor

Luke

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff were generally good, however we were approached multiple times by sales staff who attempted to book us in for a timeshare presentation
Stayed 2 nights in Aug 2024

2/10 Terrible

Shin Chul

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The service and facilities at the JW did not match the brand's reputation. While it's understandable that the facilities may be outdated due to the age of the hotel, the shower drain was blocked, causing water to not drain properly. It wasn't fixed until after 2 AM, resulting in a terrible state for the bathroom and preventing us from getting any sleep until late into the night. No one offered an apology the following day. This experience was very disappointing.
Stayed 1 night in Aug 2024

10/10 Excellent

Sahar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the staff, very accommodating and polit. The hotel surrounding is beautiful, love the whole experience
Stayed 2 nights in Aug 2024

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone went up and beyond to make our trip memorable. Thank you
Stayed 7 nights in Aug 2024