Splash Beach Resort, Mai Khao, Phuket (Mai Khao, THA): Reviews & Deals

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Luxury resort with 2 restaurants and 2 outdoor pools

Where to?

Dates

April 2025

May 2025

2 outdoor pools, pool umbrellas, pool loungers

3 Bedroom Pool Villa with Kitchen | Living area

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
Room service
Spa

Explore the area

65 Moo 4, Mai Khao Soi 4, Mai Khao, Phuket, 83110

Room options

Family Suite, 1 Bedroom, Balcony

Highlights

Balcony or patio

Separate dining area

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Fridge

Minibar (some free items)

70 sq m
Sleeps 3
1 King Bed and 1 Single Bunk Bed

Free minibar items, in-room safe, individually furnished, desk

3 Bedroom Penthouse Pool Suite with Kitchen

Highlights

Balcony or patio

Separate dining area

Soundproofed

Individually furnished

Private plunge pool

Air conditioning

Connecting rooms available

Kitchen

209 sq m
Sleeps 6
2 King Beds and 2 Single Beds

Deluxe Room, 1 King Bed, Balcony

Highlights

Balcony or patio

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Fridge

Minibar (some free items)

Flat-screen TV

34 sq m
Sleeps 2
1 King Bed

2 Bedroom Penthouse Pool Suite

Highlights

Balcony or patio

Separate dining area

Soundproofed

Individually furnished

Private plunge pool

Air conditioning

Connecting rooms available

Fridge

209 sq m
Sleeps 4
1 King Bed and 2 Single Beds

Deluxe Twin Room, Balcony

Highlights

Balcony or patio

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Fridge

Minibar (some free items)

Flat-screen TV

34 sq m
Sleeps 2
2 Single Beds

1 Bedroom Suite with kitchen and Balcony

Highlights

Balcony or patio

Separate dining area

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Kitchen

Fridge

50 sq m
Sleeps 3
1 King Bed

Executive 1 Bedroom Family Suite No Balcony

Highlights

Separate dining area

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Fridge

Minibar (some free items)

Flat-screen TV

70 sq m
Resort view
Sleeps 4
1 King Bed and 1 Single Bunk Bed

Executive Room, 1 King Bed, Balcony

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Fridge

Minibar (some free items)

Flat-screen TV

32 sq m
Resort view
Sleeps 2
1 King Bed

1 Bedroom Residence no balcony

Highlights

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Fridge

Minibar (some free items)

Flat-screen TV

Blackout curtains

40 sq m
Sleeps 2
1 Double Bed

Executive Double Room, Balcony

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Fridge

Minibar (some free items)

Flat-screen TV

34 sq m
Resort view
Sleeps 2
2 Double Beds

Villa

Highlights

Furnished patio

Separate dining area

Soundproofed

Individually furnished

Private plunge pool

Air conditioning

Connecting rooms available

Kitchen

180 sq m
Sleeps 4
1 King Bed and 2 Single Beds

Family Suite, 1 Bedroom (No Balcony)

Highlights

Separate dining area

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Fridge

Minibar (some free items)

Flat-screen TV

70 sq m
Sleeps 4
1 King Bed and 1 Single Bunk Bed

4 Bedroom Pool Villa with Kitchen

Highlights

Furnished patio

Separate dining area

Soundproofed

Individually furnished

Private plunge pool

Air conditioning

Connecting rooms available

Kitchen

270 sq m
Sleeps 8
3 King Beds and 2 Single Beds

Executive 1 Bedroom Suite No Balcony

Highlights

Separate dining area

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Fridge

Minibar (some free items)

Flat-screen TV

50 sq m
Resort view
Sleeps 2
1 King Bed

3 Bedroom Pool Villa with Kitchen

Highlights

Furnished patio

Separate dining area

Soundproofed

Individually furnished

Private plunge pool

Air conditioning

Connecting rooms available

Kitchen

180 sq m
Sleeps 6
2 King Beds and 2 Single Beds

Executive 1 Bedroom Family Suite with Balcony

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Fridge

Minibar (some free items)

Flat-screen TV

70 sq m
Resort view
Sleeps 4
1 King Bed and 1 Single Bunk Bed

2 Bedroom Pool Villa with Kitchen

Highlights

Furnished patio

Separate dining area

Soundproofed

Individually furnished

Private plunge pool

Air conditioning

Connecting rooms available

Kitchen

130 sq m
Sleeps 4
1 King Bed and 2 Single Beds

Deluxe Double Room, Balcony

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Fridge

Minibar (some free items)

Flat-screen TV

32 sq m
Sleeps 2
2 Queen Beds

4 Bedroom Penthouse Pool Suite with Kitchen

Highlights

Balcony or patio

Separate dining area

Soundproofed

Individually furnished

Private plunge pool

Air conditioning

Connecting rooms available

Kitchen

235 sq m
Sleeps 8
3 King Beds and 2 Single Beds

3 Bedroom Penthouse Pool Suite

Highlights

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Fridge

Minibar (some free items)

Flat-screen TV

3 bedrooms

211 sq m
Sleeps 6
1 King Bed and 4 Single Beds

3 Bedroom Residence with Balcony

Highlights

Balcony

Separate dining area

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Fridge

Minibar (some free items)

154 sq m
Sleeps 6
1 King Bed and 4 Single Beds

2 Bedroom Residence with Kitchen and Balcony

Highlights

Balcony or patio

Separate dining area

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Kitchen

Fridge

140 sq m
Sleeps 4
1 King Bed and 2 Single Beds

2 Bedroom Residence with Balcony

Highlights

Balcony

Separate dining area

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Fridge

Minibar (some free items)

140 sq m
Sleeps 4
1 King Bed and 2 Single Beds

1 Bedroom Residence with Kitchen and Balcony

Highlights

Balcony or patio

Separate dining area

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Kitchen

Fridge

80 sq m
Sleeps 3
1 King Bed

1 Bedroom Residence with Balcony

Highlights

Balcony or patio

Separate dining area

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Fridge

Minibar (some free items)

80 sq m
Sleeps 2
1 King Bed

Deluxe Double Double no balcony

Highlights

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Fridge

Minibar (some free items)

Flat-screen TV

Blackout curtains

32 sq m
Sleeps 2
2 Queen Beds

Suite, 2 Bedrooms, Kitchen (Balcony)

Highlights

Balcony

Separate dining area

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Kitchen

Fridge

86 sq m
Sleeps 4
1 King Bed and 2 Single Beds

Deluxe Twin Room, 2 Twin Beds (No Balcony)

Highlights

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Fridge

Minibar (some free items)

Flat-screen TV

Blackout curtains

30 sq m
Sleeps 2
2 Single Beds

2 Bedroom, Pool Villa

Highlights

Balcony or patio

Soundproofed

Individually furnished

Private plunge pool

Air conditioning

Connecting rooms available

Fridge

Minibar (some free items)

194 sq m
Sleeps 4
1 King Bed and 2 Double Beds

About the area

Mai Khao

A luxury stay in Mai Khao awaits you at Splash Beach Resort, Mai Khao, Phuket. Within steps you'll find Splash Jungle Water Park and you'll be within a 20-minute stroll of Mai Khao Beach. Highlights at this beachfront resort include 2 restaurants, 2 outdoor swimming pools and a full-service spa. .With 2 lounge bars and a poolside bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach and enjoy the on-site water park, free kids' club and gym. 10344 square feet (961 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas, a children's swimming pool and spa services. Free buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 5-property class Mai Khao resort include Sarasin Bridge and Yacht Haven Marina.

View more Resorts in Mai Khao

Getting around

Phuket (HKT-Phuket Intl.) - 16 min drive

Restaurants

‪Bill Bentley Pub - ‬12 min drive
‪Splash Kitchen - ‬9 min walk
‪Burger King ท่าอากาศยานภูเก็ต - ‬12 min drive
‪ครัวคุณนก - ‬10 min drive
‪Billian Cafe - ‬12 min drive

About this property

Splash Beach Resort, Mai Khao, Phuket

Luxury resort with 2 restaurants and 2 outdoor pools

As a guest of Splash Beach Resort, Mai Khao, Phuket, you'll find a full-service spa, a water park (surcharge), and 2 outdoor swimming pools. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this resort measures 10344 square feet (961 square metres) and includes conference space. A children's pool, a fitness centre, and spa services are also featured at the luxury Splash Beach Resort, Mai Khao, Phuket. An airport shuttle (available 24 hours) and a shopping centre shuttle are available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Mai Khao resort.

455 guestrooms or units

2 dining venues

2 bars or lounges

Conference rooms

10344 sq ft of conference space

961 sq. m of conference space

Buffet breakfast (free)

Kid's club (free)

Supervised kids' activities (surcharge)

Childcare (surcharge)

Poolside lounge chairs

Umbrellas for the pool

Business facilities

Conference space

Dry cleaning

Self-service laundry

Front desk (24 hours)

Express check-out

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Terrace

Garden

BBQ grill(s)

Outdoor picnic space

Newspapers in lobby (free)

Television in lobby

Lift

Smoking in designated areas

Bar by the pool

Swim-up bar

Splash Beach Resort, Mai Khao, Phuket offers 455 air-conditioned accommodations with minibars (stocked with some free items) and minibars. Each accommodation is individually furnished. 32-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a shower with a rainfall showerhead, bathrobes, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can indulge in a pampering treatment at the resort's full-service spa.

Languages

English, Russian, Thai

Similar properties

Superior Room, Pool View | View from room

Pool
Spa
Kids pool
Parking included

includes taxes & fees

1 Apr - 2 Apr

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

24-hour return airport shuttle on request for a surcharge
Shopping centre shuttle (surcharge)
Free secured self parking on site
Wheelchair-accessible parking available

Food and drink

Free buffet breakfast available daily 7:00 AM to 10:30 AM
2 bars/lounges
2 restaurants
A poolside bar
A swim-up bar

Things to do

2 outdoor pools
Arcade/game room
Children's pool
Free bicycle rentals
Free children's club
Full-service spa
Gym
Playground
TV in common areas
Water park

Family friendly

2 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's pool
Free children's club
In-room microwave
In-room refrigerator
Laundry facilities
Lifeguards on site
Playground
Soundproofed rooms
Supervised activities for children (surcharge)
Water park (surcharge)

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Wedding services

Business services

10,344 square feet of conference space
Business centre
Computer station
Meeting rooms

Outdoors

Barbecue grill
Garden
In a national park
On the beach
Picnic area
Pool loungers
Pool umbrellas
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-width doorways

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Bidet
Dressing gowns
Free toiletries
Rainfall showerhead
Shower
Towels provided

Entertainment

32-inch flat-screen TV with satellite channels

Food and drink

24-hour room service
Cleaning supplies
Free bottled water
Free minibar (limited items)
Microwave
Refrigerator

Air conditioning
Connecting rooms available
Desk
Individual furnishings
Iron/ironing board on request
Laptop workspace
Laptop-compatible safe
Phone
Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

For any questions, please contact the property using the information on the booking confirmation

The onsite Splash Jungle Water Park is open from 10 AM to 5:45 PM.

This property's mandatory gala dinner fee on December 31, 2023 includes 8 persons in "4 Bedroom Pool Villa with Kitchen" and "4 Bedroom Penthouse Pool Suite with Kitchen" room types; 6 persons in "3 Bedroom Pool Villa with Kitchen", "3 Bedroom Residence with Balcony", and "3 Bedroom Penthouse Pool Suite" room types; 4 persons in "2 Bedroom, Pool Villa", "2 Bedroom Pool Villa with Kitchen", "2 Bedroom Penthouse Pool Suite", "2 Bedroom Residence with Balcony", and "2 Bedroom Residence with Kitchen and Balcony" room types; 2 persons in all other room types. The listed gala dinner fee is required per person for guests exceeding this number in all room types.

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Splash Beach Resort, Mai Khao, Phuket

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.

Rollaway/extra beds are available for THB 1800.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: THB 2000.0 per night
New Year's Eve (31 December) Gala Dinner per adult: THB 3999
New Year's Eve (31 December) Gala Dinner per child: THB 1999 (from 2 to 12 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: THB 750 per vehicle (one-way, maximum occupancy 2)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: THB 1800.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

We should mention

Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.

Property is also known as

Splash Beach Resort Langham Hospitality Group Mai Khao

Splash Beach Resort Langham Hospitality Group

Splash Beach Langham Hospitality Group Mai Khao

Splash Beach Langham Hospitality Group

Splash ngham Hospitality Grou

Frequently asked questions

What is the cancellation policy at Splash Beach Resort, Mai Khao, Phuket?

Splash Beach Resort, Mai Khao, Phuket offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Splash Beach Resort, Mai Khao, Phuket?

Yep, Splash Beach Resort, Mai Khao, Phuket has a free self car park.

Are there any beaches close to Splash Beach Resort, Mai Khao, Phuket?

Yep, Splash Beach Resort, Mai Khao, Phuket is a short 18-minute walk from Mai Khao Beach.

Is there a spa on site at Splash Beach Resort, Mai Khao, Phuket?

Yep, there is an onsite spa at Splash Beach Resort, Mai Khao, Phuket.

Does Splash Beach Resort, Mai Khao, Phuket have a pool?

Splash Beach Resort, Mai Khao, Phuket has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Splash Beach Resort, Mai Khao, Phuket have a waterslide?

No, there is no waterslide at Splash Beach Resort, Mai Khao, Phuket, but Splash Jungle Water Park is a short 6-minute walk away.

What luxury perks are available at Splash Beach Resort, Mai Khao, Phuket?

Splash Beach Resort, Mai Khao, Phuket features 2 outdoor pools, a full-service spa and 2 restaurants.

What makes Splash Beach Resort, Mai Khao, Phuket a romantic place to stay?

24-hour room service, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Splash Beach Resort, Mai Khao, Phuket.

Is Splash Beach Resort, Mai Khao, Phuket family-friendly?

You bet! With amenities such as a free children's club, a children's pool and supervised childcare, it's no surprise that Splash Beach Resort, Mai Khao, Phuket is a hit with families.

Does Splash Beach Resort, Mai Khao, Phuket serve breakfast?

You bet, free buffet brekkie is on offer daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Splash Beach Resort, Mai Khao, Phuket?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Splash Beach Resort, Mai Khao, Phuket?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Splash Beach Resort, Mai Khao, Phuket?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Splash Beach Resort, Mai Khao, Phuket?

No, pets and service animals are not allowed.

Splash Beach Resort, Mai Khao, Phuket Reviews

8.4

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

8/10 Good

Trevor, Kelowna

Travelled with family, Travelled with family and small children

28 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a nice time at this resort and the daily breakfast buffet and access to the waterslides were a nice bonus that we did not expect but the grounds and water slides need updating and the restaurant pricing was expensive for what you got.

Stayed 6 nights in Dec 2024

10/10 Excellent

Brenda j

Travelled with group

24 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was beautiful there . Lovely beach near by that is walkable

Stayed 4 nights in Nov 2024

2/10 Terrible

Riaz

23 Dec 2024

Disliked: Cleanliness, staff & service, room comfort

Stayed 4 nights in Dec 2024

6/10 Okay

Neale

Travelled with family and small children

22 Dec 2024

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

The place was pretty highly rated thats why we went for it, but tbh honest it was average at best. The rooms were really spacious but that was probably the best part of the hotel. The reception staff were pretty useless. The waterpark was fun and surprisingly empty, but its seen better days and is pretty tired. Quite a few areas weren't working. The breakfast was good but it is a bit of a bun fight with all the Russians that dominate this hotel. Definitely get there early. We stayed for 3 nights and that was more than enough!

Stayed 3 nights in Dec 2024

6/10 Okay

Verified traveller

Travelled with family

22 Dec 2024

Liked: Cleanliness, property conditions & facilities

Ok

Decent place in terms of the attached water park and access to a beautiful beach. The breakfast is distinctly average and the dining options at the property are limited.

Stayed 7 nights in Dec 2024

2/10 Terrible

Riaz

Travelled with family

22 Dec 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Miserable Manager Sue

Hi We checked in with into a pool villa, we had no hot water.. the nect day we ate at the restaurant in the hotel and had food poisoning. I was really sick,the hotel sent a doctor out and charged me 600 USD for a consult. Wen we complained at checkout, the manager Sue called her security to escort us out the hotel. This is by far the worst resort i have ever stayed in, i urge any traveller to pls watch out for such scams.

Stayed 1 night in Dec 2024

6/10 Okay

Yunjoo

Travelled with family

16 Dec 2024

Liked: Staff & service

전반적으로 만족함 다만 버기 운전자 한명이 너무 무례했음

Stayed 3 nights in Dec 2024

10/10 Excellent

moshe

11 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

10/10 Excellent

ANDRE

10 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

6/10 Okay

Ian, Frederick

Travelled with partner

8 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The property is set up for families with young children. Great for activities for young families. There are restaurants and other amenities in walking distance but the prices tend to be higher because of the closeness to the resort. Even the taxi service through the resort to the airport was more than double the cost of a Bolt. The property was a little run down for a 5 star property. We had no hot water the first day and we had to ask for a hairdryer as there was not one in our room. Small things but it seemed pretty lot budget for a 5 star resort.

Stayed 2 nights in Dec 2024

4/10 Poor

Yin Pok

Travelled with group

8 Dec 2024

Liked: Cleanliness, staff & service, amenities

Disliked: Property conditions & facilities

The electricity in the room does not always work.

Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Travelled with family

4 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We stayed in a 4 room villa in the hotel, with a dry kitchen and a sizable pool in the villa. It was walking distance to the beach. Would have been better if there are beach chairs on the beach. Most of the guests were at the pool, but all the beach chairs were full. The customer service at the hotel was good, staff were friendly. We can call a buggy to get to the splash jungle or to go to the breakfast hall. It was a really good stay for the family.

Stayed 4 nights in Nov 2024

4/10 Poor

Elina

Travelled with family

4 Dec 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worn out hotel

Huge and crowded hotel. It has seen its' best days. Full of Russian tourists and services are made for them. Children might like the water park if they do not care about worn out chairs and painting. Long walk to the beach where the only pool located.

Stayed 1 night in Dec 2024

8/10 Good

Dennis

3 Dec 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Nice, but lacking in some areas

This was my second time staying here 5 years apart. Both times there were water shut offs and pools down for maintenance with a days notice. The place seemed nearly empty this time compared to when I was here before and they still wouldn’t allow us to check out an hour later because they said they needed the room. Over all it was a nice place, if you want to get a lounger by the pool you need to be an early riser because there’s not nearly enough. And they had one bartender to serve the entire restaurant, bar as bd pool area so service was non existent.

Stayed 4 nights in Nov 2024

10/10 Excellent

Akman

Travelled with partner

2 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent hotel but catering for Russians

Stayed 1 night in Nov 2024

10/10 Excellent

Shondrika

Travelled with group

28 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A mini paradise

I love everything about this resort! Except the distance from the major areas and activities. But you can easily get to for a reasonable price with Bolt app. Customer Service superb! Maintenance of property is excellent. Its so big that you need a week to see everything, lol. Complimentary Trolly service around the property. Within walking distance of a few stores, souvenir spots, massages, and local food options. It has a waterpark, dining options, a small market, spa services, and buffet style options. I wish it was more options for breakfast. Would highly recommend, great value, and worth booking.

Stayed 3 nights in Nov 2024

10/10 Excellent

Venura

Travelled with family

26 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Child safe environment with fun activities like the water park which we enjoyed a lot. Spread across a large area, relaxing quiet hotel to enjoy. Rooms are spacious Some improvements: Hotel never replies to Expedia messages. Our toilet started spreading some gas regardless how many times housekeeping cleans it.

Stayed 4 nights in Nov 2024

6/10 Okay

Lonnie

Travelled with family

26 Nov 2024

Liked: Staff & service, amenities

Fun atmosphere. Room was spacious and bed was comfortable, but smelled very badly.

Stayed 1 night in Nov 2024

10/10 Excellent

Letitzia

24 Nov 2024

Liked: Cleanliness, property conditions & facilities

Excellent food, service, and amenities, close yo air port, great beach and safe for children as the tie is calm.

Stayed 1 night in Nov 2024

10/10 Excellent

Kimberley

Travelled with family

23 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I was travelling with children and stayed here due to its proximity to the airport. I was initially concerned and going to cancel because travel made us a day late and they would not allow me to cancel in advance (despite Expedia advertising you could cancel up to 24 hours before and we were well within this limit) and would charge us a cancellation fee equivalent to our entire stay. Despite this hiccup we checked in a day late and stayed for 2 nights. The property is lovely. Well maintained, and huge. Golf cart service was very convenient and quick If you didn’t feel like walking to the beach, pool, restaurants, etc. The buffet breakfast included in our stay was great. Lots of choices and good quality. Not super hot, but typical for buffet. The room exceeded our expectations. The beds and linens were super comfortable and the a/c worked well. The beach access was very convenient and was beautiful to swim, watch the sunset or the airplanes land. We thought it would be really noisy with airplane traffic, but wasn’t a problem in our building. The service at the resort was great - friendly, helpful and accommodating. The water park was fun. Lots of great slides … hours of entertainment for the children with almost zero wait/lineups when we went. The water park is in need of some maintenance. Tiles falling off, etc., in need of some paint, for example. staff were friendly. This hotel received a trip advisor rating of 8.5 and I’d say this is exactly right. Would recommend.

Stayed 3 nights in Nov 2024

8/10 Good

Tamie

22 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Good place to rest

Stayed 3 nights in Nov 2024

10/10 Excellent

Mohammad

Travelled with family

19 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Nov 2024

8/10 Good

Philip Hjalmar Olof

Travelled with family, Travelled with family and small children

19 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great value and recommended. Water park and beach both great but dining options on site are limited. Hotel is remote and site is large, so you often need to use golf carts to travel.

Stayed 2 nights in Nov 2024

4/10 Poor

Nicholas

19 Nov 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Stayed 6 nights in Nov 2024

10/10 Excellent

Laura Lopez

Travelled with group

18 Nov 2024

Disliked: Cleanliness, staff & service, amenities

Check in was a nightmare my room was not ready I waited over 2 hours and I was given a room I didn’t choose. My room didn’t have towels it took them 2 hours to bring any. I would call the lobby 2-3 times no answer I wouldn’t stay here again

Stayed 3 nights in Nov 2024

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