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El Dorado Royale, Catamarán, Cenote & More Inclusive

5.0 star property
Adults-only beachfront aparthotel with 6 outdoor pools

Photo gallery for El Dorado Royale, Catamarán, Cenote & More Inclusive

Exterior
Exterior
Interior
Sundeck
SWIM UP JUNIOR SUITE | Balcony view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
The current price is NZ$774
includes taxes & fees
6 May - 7 May

Explore the area

Map
Km 45 Carretera Cancun, Tulum Kantenah, Maroma, Playa del Carmen, QROO, 77710
  • Playa Paraiso Golf Course
    ‪6 min drive‬
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪7 min drive‬
  • Maroma Beach
    ‪14 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪31 min drive‬

Room options

View all photos for BEACH FRONT SWIM UP JUNIOR SUITE

Free minibar, desk, laptop workspace, blackout curtains

BEACH FRONT SWIM UP JUNIOR SUITE

Highlights

Air conditioning
Free minibar items
Smart TV
Separate bedroom
Blackout curtains
Private bathroom
Bathrobes
Jetted bath
  • 55 sq m
  • 1 bedroom
  • 1 bathroom
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for PREMIER SWIM UP JUNIOR SUITE

Free minibar, desk, laptop workspace, blackout curtains

PREMIER SWIM UP JUNIOR SUITE

Highlights

Air conditioning
Free minibar items
Smart TV
Separate bedroom
Blackout curtains
Private bathroom
Bathrobes
Jetted bath
  • 55 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for PREMIER LUXURY JUNIOR SUITE

Free minibar, desk, laptop workspace, blackout curtains

PREMIER LUXURY JUNIOR SUITE

Highlights

Air conditioning
Free minibar items
Smart TV
Separate bedroom
Blackout curtains
Private bathroom
Bathrobes
Jetted bath
  • 56 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for BEACH FRONT JUNIOR SUITE

BEACH FRONT JUNIOR SUITE

BEACH FRONT JUNIOR SUITE

Highlights

Air conditioning
Free minibar items
Smart TV
Separate bedroom
Blackout curtains
Private bathroom
Bathrobes
Jetted bath
  • 55 sq m
  • 1 bedroom
  • 1 bathroom
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Royal Suite

Royal Suite

Royal Suite

Highlights

Air conditioning
Free minibar items
Smart TV
Separate bedroom
Blackout curtains
Jetted bath
Hydromassage showerhead
Private bathroom
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for SWIM UP JUNIOR SUITE

SWIM UP JUNIOR SUITE | Balcony view

SWIM UP JUNIOR SUITE

Highlights

Air conditioning
Free minibar items
Smart TV
Separate bedroom
Blackout curtains
Private bathroom
Bathrobes
Jetted bath
  • 55 sq m
  • 1 bedroom
  • 1 bathroom
  • Bay view
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for PREMIER BEACHFRONT SWIM UP JUNIOR SUITE

Free minibar, desk, laptop workspace, blackout curtains

PREMIER BEACHFRONT SWIM UP JUNIOR SUITE

Highlights

Air conditioning
Free minibar items
Smart TV
Separate bedroom
Blackout curtains
Private bathroom
Bathrobes
Jetted bath
  • 56 sq m
  • 1 bedroom
  • 1 bathroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for LUXURY JUNIOR SUITE

LUXURY JUNIOR SUITE

LUXURY JUNIOR SUITE

Highlights

Air conditioning
Free minibar items
Smart TV
Separate bedroom
Blackout curtains
Private bathroom
Bathrobes
Jetted bath
  • 56 sq m
  • 1 bedroom
  • 1 bathroom
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for PREMIER BEACHFRONT JUNIOR SUITE

Free minibar, desk, laptop workspace, blackout curtains

PREMIER BEACHFRONT JUNIOR SUITE

Highlights

Air conditioning
Free minibar items
Smart TV
Separate bedroom
Blackout curtains
Private bathroom
Bathrobes
Jetted bath
  • 56 sq m
  • 1 bedroom
  • 1 bathroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at El Dorado Royale, Catamarán, Cenote & More Inclusive. You'll be 9.4 km (5.8 mi) from Maroma Beach and 27.1 km (16.9 mi) from Playacar Golf Club. Highlights at this all-inclusive aparthotel include 12 restaurants, 6 outdoor swimming pools and a full-service spa. .You can enjoy Smart televisions with cable channels, and each apartment features free WiFi, a separate bath and shower and a hairdryer. The minibar provides free refreshments, and room service is also available. Nice touches to enhance your stay include a jetted bath, a hydromassage showerhead and bathrobes. A desk, a wardrobe or cupboard and a phone are also available. .A day of pampering at NÁAY SPA can include deep-tissue massages, body wraps and body scrubs along with access to the sauna and hot tub. The restaurant, LA CANTINA BAR, serves Mexican cuisine and is open for breakfast, lunch and dinner. KICK is the aparthotel's own bar. Spend the day at the private beach and enjoy the on-site gym and pool loungers. Added amenities include free Wi-Fi in public areas and laundry facilities. There's also free valet parking, along with the convenience of a free airport shuttle. .Attractions within a 20-minute drive of this 5-property class Playa del Carmen aparthotel include Cirque du Soleil Boutique at Vidanta Riviera Maya and Puerto Morelos Town Square.
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Playa Paraiso Golf Course - 6 min drive - 4.5 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 7 min drive - 4.6 km
  • Paradise Beach - 9 min drive - 6.3 km
  • Maroma Beach - 14 min drive - 9.4 km
  • Puerto Morelos Town Square - 15 min drive - 12.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 31 min drive

Restaurants

  • ‪Cena Trattoria By el Faro - ‬9 min drive
  • ‪Huama - ‬10 min drive
  • ‪El Mar y Tierra - ‬7 min drive
  • ‪Limon y Sal - ‬10 min drive
  • ‪Don Miquel - ‬8 min drive

About this property

El Dorado Royale, Catamarán, Cenote & More Inclusive

Adults-only beachfront aparthotel with 6 outdoor pools
El Dorado Royale, Catamarán, Cenote & More Inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At El Dorado Royale, Catamarán, Cenote & More Inclusive, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 12 restaurants on site. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars and 9 bars/lounges. WiFi is free in public spaces. This Mediterranean aparthotel also offers a fitness centre, a garden and a terrace. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen aparthotel.

  • 476 guestrooms or units
  • 12 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 9 bars or lounges
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Terrace
  • Garden
  • ATM
  • Smoking in designated areas
  • Swim-up bar
El Dorado Royale, Catamarán, Cenote & More Inclusive offers 476 air-conditioned accommodations with free minibar items and complimentary bathrobes. 30-inch Smart televisions come with cable channels. Bathrooms include a separate bath and shower with in-room jetted baths and a hydromassage showerhead, slippers and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, NÁAY SPA. Services include deep-tissue massages, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

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Property amenities

Beach

  • On a private white sand beach

Pool/Spa

  • 6 outdoor pools
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Full-service spa
  • Hot tub
  • Manicures/pedicures
  • Pool loungers
  • Pool umbrellas
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free theme park shuttle
  • Car not required
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site

Restaurants on site

  • D´ITALIA VILLAS
  • FUENTES
  • KAMPAI
  • KICK
  • LA CANTINA BAR

Dining

  • 12 restaurants
  • 2 beach bars
  • 2 poolside bars
  • 9 bars/lounges
  • A swim-up bar
  • Free stocked minibar
  • Limited room service

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Jetted bathtub
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Window screens

Entertainment

  • 30-inch Smart TV with cable channels

Outdoor areas

  • Garden
  • Outdoor furniture
  • Terrace

Laundry

  • Laundry facilities

Work spaces

  • Desk chair
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • No lift
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Designated smoking areas (fines apply)

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Electrical adapters
  • Housekeeping (daily)
  • Local maps
  • Mobile key entry
  • Phone
  • Restaurant dining guides

Things to do

  • Gym
  • Volleyball
  • Horseback riding nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 476 units
  • Banquet hall
  • Garden
  • Mediterranean architecture

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cots (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests can access their rooms with a mobile device.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Dorado Royale Spa Resort Karisma All Inclusive
El Dorado Royale Spa Resort Karisma All Inclusive
El Dorado Royale Spa Karisma Playa del Carmen
El Dorado Royale Spa Karisma
El Dorado Royale Spa Resort Karisma Playa del Carmen
El Dorado Royale Spa Karisma Gourmet All Inclusive
El Dorado Royale Gourmet All Inclusive Karisma Playa del Carmen
El Dorado Royale Gourmet All Inclusive Karisma
El Dorado Royale Gourmet All Inclusive Karisma Hotel
El Dorado Royale Gourmet All Inclusive Karisma Playa del Carmen
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma
Hotel El Dorado Royale, Gourmet All Inclusive by Karisma
El Dorado Royale Gourmet All Inclusive Karisma
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma
Hotel El Dorado Royale, Gourmet All Inclusive by Karisma
El Dorado Royale Gourmet All Inclusive by Karisma
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma

Frequently asked questions

Is parking available at El Dorado Royale, Catamarán, Cenote & More Inclusive?

Yep, El Dorado Royale, Catamarán, Cenote & More Inclusive has a free self car park and free valet parking.

How much does it cost to stay at El Dorado Royale, Catamarán, Cenote & More Inclusive?

As of 25 Apr 2025, prices found for a 1-night stay for 2 adults at El Dorado Royale, Catamarán, Cenote & More Inclusive on 6 May 2025 start from NZ$774.4, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to El Dorado Royale, Catamarán, Cenote & More Inclusive?

The closest beach to El Dorado Royale, Catamarán, Cenote & More Inclusive is Maroma Beach (6.3 km).

Is there a spa on site at El Dorado Royale, Catamarán, Cenote & More Inclusive?

Yep, NÁAY SPA is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and body treatments, as well as deep-tissue massages.

Does El Dorado Royale, Catamarán, Cenote & More Inclusive have a pool?

El Dorado Royale, Catamarán, Cenote & More Inclusive has 6 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at El Dorado Royale, Catamarán, Cenote & More Inclusive?

This property features a private beach, as well as a jetted bath and a hydromassage showerhead.

What makes El Dorado Royale, Catamarán, Cenote & More Inclusive a romantic place to stay?

A hot tub and a private beach, as well as Jetted bath in the guestrooms, all help set the scene for a romantic weekend at El Dorado Royale, Catamarán, Cenote & More Inclusive.

Is El Dorado Royale, Catamarán, Cenote & More Inclusive family-friendly?

No, El Dorado Royale, Catamarán, Cenote & More Inclusive is an adults-only property.

Are there hot tubs in the rooms at El Dorado Royale, Catamarán, Cenote & More Inclusive?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at El Dorado Royale, Catamarán, Cenote & More Inclusive?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at El Dorado Royale, Catamarán, Cenote & More Inclusive?

Relax with a coldie at the 2 beach bars, 2 poolside bars or 9 lounge bars, and grab a meal at the onsite restaurant that serves Mexican cuisine.

What time are check-in & check-out at El Dorado Royale, Catamarán, Cenote & More Inclusive?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at El Dorado Royale, Catamarán, Cenote & More Inclusive?

No, only service animals are allowed.

El Dorado Royale, Catamarán, Cenote & More Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 245 out of 405 reviews
Rating 8 - Good. 92 out of 405 reviews
Rating 6 - Okay. 38 out of 405 reviews
Rating 4 - Poor. 16 out of 405 reviews
Rating 2 - Terrible. 14 out of 405 reviews

9.4/10

Cleanliness

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kayla

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Dec 2024

8/10 Good

Chely Kayln

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall a beautiful property
Stayed 3 nights in Jan 2025

10/10 Excellent

Tiina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Far exceeded our expectations. Accommodations, property, service and multitude of great lunch and dining options was fantastic. Great choice for couples.
Stayed 8 nights in Jan 2025

10/10 Excellent

MIHAI

Liked: Cleanliness, property conditions & facilities
Nice and clean! A lot of options for food and entertainment
Stayed 7 nights in Jan 2025

10/10 Excellent

Nathan

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Joanne, FORT MCMURRAY

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had a great vacation at El Dorado Royale. All of the restaurants served excellent food, and had wonderful staff. I would recommend the Rincon for breakfast!! Our room was clean and fully functional, with the exception of hot water....always had cold showers. The beach is pretty rocky, and not easily swimmable. The shuttle service around the resort is not always reliable (Mexican time!) so plan your time if you need to maintain a schedule, otherwise be patient or walk. The app reserved all of our restaurants, however room service reservations never showed up once out of four days requested. The Maroma beach excursion was worth a whole day off the proprty...it was absolutely beautiful. We would definitely go back, just may upgrade to casitas or swim up rooms!
Stayed 7 nights in Jan 2025

6/10 Okay

Leah

I give 3 stars on my most things. Make sure you get travel insurance. I was hospitalized and sedated 3 days before my trip and was unable to go. I believe Expedia strongly advocated for some sort of reimbursement, I was still planning on going at a later date if possible but the resort cited their policy and is unwilling to issue any sort of credit. My friend was able to go. She said some things were dated and there was some construction going on but overall she said it was a fine resort.
Stayed 5 nights in Jan 2025

6/10 Okay

Mackenzie

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jan 2025

8/10 Good

Rosa

Travelled with partner
Liked: Cleanliness
Beautiful resort. Room was a tad dated but not horrible. Always very clean. All Inclusive is the way to go! Always stocked mini bar. So many dining options. Staff was excellent. Don’t get sucked into membership talk if you don’t want it.
Stayed 6 nights in Jan 2025

10/10 Excellent

Sierra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely OBSESSED with this property, already booked our room for the same time next year! My boyfriend and I fell in love with this place and haven’t stopped sharing about it since visiting!!
Stayed 7 nights in Sep 2024

6/10 Okay

Chase

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Reservations only for dinners, when you get there it is completely empty. It’s a maze, got lost multiple times.
Stayed 7 nights in Jan 2025

8/10 Good

Trevor

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Our room was excellent, comfortable bed and good amenities. Room service was not up to par, cancelled orders and long waits. The beach is basically nonexistent. The food is good, but the portions are small and menu is limited.
Stayed 8 nights in Jan 2025

10/10 Excellent

Hamideh

Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in Jan 2025

8/10 Good

Johnson

Travelled with family
Liked: Cleanliness, property conditions & facilities
Property is secluded and a bit far from Cancun city itself. Free cenote and catamaran is offered free but you have to reserve early. We got there thursday and both catamaran and cenote were not available per agent until Monday…however if you become a member, they will become available…to me this is a scam.
Stayed 4 nights in Jan 2025

8/10 Good

Christopher, Lenexa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful sprawling grounds. Great staff and service. Food was not great. Beach has large concrete breakers throughout marring views.
Stayed 7 nights in Jan 2025

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great customer service. Was treated fantastic.
Stayed 6 nights in Dec 2024

8/10 Good

Rohit

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice property, very large, but clean. More laid back than most resorts in the area.
Stayed 5 nights in Dec 2024

10/10 Excellent

Alexa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful week here. The facilities and service was excellent. The beach is not swimmable but there is a natural salt water pool and plenty of swimming pools. We never had trouble finding a good spot to sit by the beach or pool. The food was fine, better than most resort food but I would t call it gourmet. Our room had some issues (broken shower, broken door) which were addressed promptly. The vibe here is friendly and relaxed, this is not a party place, which we appreciated. Highly recommmend the horseback riding experience (on site, extra charge) And the trip to the beach club (included). Airport transportation was a breeze as well. One note, bring cash if you don’t want to pay exhorbitant atm and exchange fees at the on site atm. The gift shops are also absurdly overpriced (I paid $40 for a small bottle of sunblock) so bring any necessities with you. Other than thah we had a great time and will be back!
Stayed 7 nights in Jan 2025

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property is huge, basically a combination of 3 resorts. Dinner reservations can get booked quickly, so try to do it ahead of time. Room service is amazing. Lots of options and pretty fast. I love the shuttle that comes to drive you around the resort. I highly recommend this place.
Stayed 5 nights in Nov 2024

2/10 Terrible

Rachelle, New Westminster

Travelled with family
Terrible , from check in to hotel stay. Suffered food poisoning during the stay
Stayed 5 nights in Dec 2024

10/10 Excellent

Derek

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Dec 2024

8/10 Good

Martha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is beautiful, the facilities are very well maintained. The restaurants were good, and the food is great. The hotel’s staff is very helpful and polite. There are many things to do in the hotel and around that are included in the all-inclusive packages and are great, such as the Rancho Bonanza. I consider that few things can be improved, for instance, I was located at 900s building and there were no lights on the stairs. In addition, it could be good to add some flexibility in some restaurants (not all), we were 9 people and usually we were told to split out due to the maximum being 8 people for table, one chair more does not seem to me a big deal. Now, a negative point is the transportation company “Lomas”. Unfortunately, Lomas’ quality services are deeply questionable. The information is confusing, incomplete, sometimes contradictory, and they are rude with customers. The hotel should have more transportation options than an incompetent unique provider. I recommend visiting the hotel Dorado Royale Catamaran Cenote.
Stayed 6 nights in Dec 2024

10/10 Excellent

Leonard Oiva

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Jamine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonde stay at El Dorado. The staff is very attentive, kind, proactive, & knowledgeable. The restaurant options were superb with great menu options. The extra perks during our stay were a welcome delight.
Stayed 3 nights in Dec 2024

10/10 Excellent

Kirt Desmond

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at El Dorado Royale in a beautiful 2nd floor beachfront suite overlooking the ocean. This was our first visit to this property but one of many visits to Mexico. Check-in was a breeze and took less than 5 minutes. The property is very large and maintained extremely well by the employees. They have golf carts to take you around the property, although we enjoyed walking most times as there are lighted paths that are perfect for walking along the ocean. There is sandy beach area, with Bali beds and lounger chairs. Highly recommended bringing water shoes if you plan to be in the ocean as this resort is near the reef and not the best for being barefoot. The food was good for an all-inclusive resort, although I was disappointed with the quality of the sweet breads, which Mexico is typically great at. They have 24-hour room service, which we ordered on our last night; the food arrived in 30 minutes. We were pleased with the quality of the food and the fast service. Make sure you call in your room service order rather than using the web app. The daily activities and shows were nice, although I would have liked to see a place for dancing and more karaoke. The room was very beautiful, clean and maintained well by the housekeeping staff throughout our stay. The staff members at this resort are fantastic; restaurant servers, Leo and Sheila, were very kind and provided excellent dining service. Everyone we encountered was courteous and friendly. Check-out was very easy. A Resort
Stayed 5 nights in Jan 2025