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El Dorado Royale, Catamarán, Cenote & More Inclusive

5.0 star property
Adults-only beachfront aparthotel
VIP Access
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for El Dorado Royale, Catamarán, Cenote & More Inclusive

Exterior
6 outdoor pools, pool umbrellas, pool loungers
Exterior
LUXURY JUNIOR SUITE
Outdoor dining

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Free airport shuttle
    Free airport shuttle
  • Pool
    Pool
  • Spa
    Spa
  • Room service
    Room service

Explore the area

Map
Km 45 Carretera Cancun, Tulum Kantenah, Maroma, Playa del Carmen, QROO, 77710
  • Playa Paraiso Golf Course
    6 min drive
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    7 min drive
  • Paradise Beach
    9 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    31 min drive

Room options

View all photos for BEACH FRONT SWIM UP JUNIOR SUITE

Free minibar, desk, laptop workspace, blackout curtains

BEACH FRONT SWIM UP JUNIOR SUITE

Highlights

Heating
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Bathrobes
  • 55 sq m
  • 1 bedroom
  • 1 bathroom
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for PREMIER SWIM UP JUNIOR SUITE

PREMIER SWIM UP JUNIOR SUITE

PREMIER SWIM UP JUNIOR SUITE

Highlights

Heating
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Bathrobes
  • 55 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for PREMIER LUXURY JUNIOR SUITE

PREMIER LUXURY JUNIOR SUITE

PREMIER LUXURY JUNIOR SUITE

Highlights

Heating
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Bathrobes
  • 56 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for BEACH FRONT JUNIOR SUITE

BEACH FRONT JUNIOR SUITE

BEACH FRONT JUNIOR SUITE

Highlights

Heating
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Bathrobes
  • 55 sq m
  • 1 bedroom
  • 1 bathroom
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for SWIM UP JUNIOR SUITE

SWIM UP JUNIOR SUITE | Balcony view

SWIM UP JUNIOR SUITE

Highlights

Heating
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Bathrobes
  • 55 sq m
  • 1 bedroom
  • 1 bathroom
  • Bay view
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for PREMIER BEACHFRONT SWIM UP JUNIOR SUITE

Free minibar, desk, laptop workspace, blackout curtains

PREMIER BEACHFRONT SWIM UP JUNIOR SUITE

Highlights

Heating
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Bathrobes
  • 56 sq m
  • 1 bedroom
  • 1 bathroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for LUXURY JUNIOR SUITE

LUXURY JUNIOR SUITE

LUXURY JUNIOR SUITE

Highlights

Heating
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Bathrobes
  • 56 sq m
  • 1 bedroom
  • 1 bathroom
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for PREMIER BEACHFRONT JUNIOR SUITE

Free minibar, desk, laptop workspace, blackout curtains

PREMIER BEACHFRONT JUNIOR SUITE

Highlights

Heating
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Bathrobes
  • 56 sq m
  • 1 bedroom
  • 1 bathroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Outdoor pool
Platinum Yucatan Princess Adults Only
Pool
Hot tub
Breakfast included
All-inclusive
4.1 out of 5, Very good, (2270)
The price is NZ$381
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Platinum Yucatan Princess Adults Only

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at El Dorado Royale, Catamarán, Cenote & More Inclusive. You'll be 9.4 km (5.8 mi) from Maroma Beach and 27.1 km (16.9 mi) from Playacar Golf Club. Highlights at this all-inclusive aparthotel include 6 restaurants, 6 outdoor swimming pools and a full-service spa. .You can enjoy Smart televisions with cable channels, and each apartment features free WiFi, a separate bath and shower and a hairdryer. The minibar provides free refreshments, and room service is also available. Nice touches to enhance your stay include a jetted bath, a hydromassage showerhead and dressing gowns. A desk, a wardrobe or cupboard and a phone are also available. .A day of pampering can include deep-tissue massages, aromatherapy and Ayurvedic treatments along with access to the sauna and hot tub. With 2 beach bars and 2 poolside bars to choose from, you can enjoy a drink at the aparthotel. Spend the day at the private beach and enjoy the on-site pool loungers. Other amenities include free Wi-Fi in public areas and laundry facilities. There's also free valet parking, along with the convenience of a free airport shuttle. .Attractions within a 20-minute drive of this 5-property class Playa del Carmen aparthotel include Cirque du Soleil Boutique at Vidanta Riviera Maya and Puerto Morelos Town Square.
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Playa Paraiso Golf Course - 6 min drive - 4.5 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 7 min drive - 4.6 km
  • Maroma Beach - 14 min drive - 9.4 km
  • Puerto Morelos Town Square - 15 min drive - 12.2 km
  • Puerto Morelos Beach - 17 min drive - 15.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 31 min drive

Restaurants

  • ‪Cena Trattoria By el Faro - ‬9 min drive
  • ‪Huama - ‬10 min drive
  • ‪El Mar y Tierra - ‬7 min drive
  • ‪Limon y Sal - ‬10 min drive
  • ‪Don Miquel - ‬8 min drive

About this property

El Dorado Royale, Catamarán, Cenote & More Inclusive

Adults-only beachfront aparthotel
El Dorado Royale, Catamarán, Cenote & More Inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At El Dorado Royale, Catamarán, Cenote & More Inclusive, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars and 9 bars/lounges. WiFi is free in public spaces. This Mediterranean aparthotel also offers a garden and a terrace. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen aparthotel.

  • 476 guestrooms or units
  • 6 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 9 bars or lounges
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Terrace
  • Garden
  • ATM
  • Smoking in designated areas
  • Swim-up bar
El Dorado Royale, Catamarán, Cenote & More Inclusive offers 476 accommodations with free minibar items and complimentary dressing gowns. 30-inch Smart televisions come with cable channels. Bathrooms include a separate bath and shower with in-room jetted baths and a hydromassage showerhead, slippers and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. Services include deep-tissue massages, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Beach

  • On a private white sand beach

Pool/Spa

  • 6 outdoor pools
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Full-service spa
  • Manicures/pedicures
  • Pool loungers
  • Pool umbrellas
  • Sauna
  • Spa tub
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free theme park shuttle
  • Car not required
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site

Dining

  • 2 beach bars
  • 2 poolside bars
  • 6 restaurants
  • 9 bars/lounges
  • A swim-up bar
  • Free stocked minibar
  • Limited room service

Bedrooms

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Jetted bathtub
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Window screens

Entertainment

  • 30-inch Smart TV with cable channels

Outdoor areas

  • Garden
  • Outdoor furniture
  • Terrace

Laundry

  • Laundry facilities

Work spaces

  • Desk chair
  • Laptop workspace

Comfort

  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • No lift
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Designated smoking areas (fines apply)

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Electrical adapters
  • Housekeeping (daily)
  • Local maps
  • Mobile key entry
  • Phone
  • Restaurant dining guides

Things to do

  • Horseback riding nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 476 units
  • Banquet hall
  • Garden
  • Mediterranean architecture

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cots (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests can access their rooms with a mobile device.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Dorado Royale Spa Resort Karisma All Inclusive
El Dorado Royale Spa Resort Karisma All Inclusive
El Dorado Royale Spa Karisma Playa del Carmen
El Dorado Royale Spa Karisma
El Dorado Royale Spa Resort Karisma Playa del Carmen
El Dorado Royale Spa Karisma Gourmet All Inclusive
El Dorado Royale Gourmet All Inclusive Karisma Playa del Carmen
El Dorado Royale Gourmet All Inclusive Karisma
El Dorado Royale Gourmet All Inclusive Karisma Hotel
El Dorado Royale Gourmet All Inclusive Karisma Playa del Carmen
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma
Hotel El Dorado Royale, Gourmet All Inclusive by Karisma
El Dorado Royale Gourmet All Inclusive Karisma
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma
Hotel El Dorado Royale, Gourmet All Inclusive by Karisma
El Dorado Royale Gourmet All Inclusive by Karisma
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma

Frequently asked questions

Is parking available at El Dorado Royale, Catamarán, Cenote & More Inclusive?

Yep, El Dorado Royale, Catamarán, Cenote & More Inclusive has a free self car park and free valet parking.

How much does it cost to stay at El Dorado Royale, Catamarán, Cenote & More Inclusive?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at El Dorado Royale, Catamarán, Cenote & More Inclusive on 4 Dec 2024 start from NZ$904.16, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to El Dorado Royale, Catamarán, Cenote & More Inclusive?

The closest beach to El Dorado Royale, Catamarán, Cenote & More Inclusive is Maroma Beach (6.3 km).

Is there a spa on site at El Dorado Royale, Catamarán, Cenote & More Inclusive?

Yep, there is an onsite spa at El Dorado Royale, Catamarán, Cenote & More Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and body treatments, as well as deep-tissue massages.

Does El Dorado Royale, Catamarán, Cenote & More Inclusive have a pool?

El Dorado Royale, Catamarán, Cenote & More Inclusive has 6 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at El Dorado Royale, Catamarán, Cenote & More Inclusive?

This property features a private beach, as well as a jetted bath and a hydromassage showerhead.

What makes El Dorado Royale, Catamarán, Cenote & More Inclusive a romantic place to stay?

A hot tub and a private beach, as well as Jetted bath in the guestrooms, all help set the scene for a romantic weekend at El Dorado Royale, Catamarán, Cenote & More Inclusive.

Is El Dorado Royale, Catamarán, Cenote & More Inclusive family-friendly?

No, El Dorado Royale, Catamarán, Cenote & More Inclusive is an adults-only property.

Are there hot tubs in the rooms at El Dorado Royale, Catamarán, Cenote & More Inclusive?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at El Dorado Royale, Catamarán, Cenote & More Inclusive?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at El Dorado Royale, Catamarán, Cenote & More Inclusive?

Relax with a coldie at the 2 beach bars, 2 poolside bars or 9 lounge bars, and grab a meal at El Dorado Royale, Catamarán, Cenote & More Inclusive's 6 restaurants.

What time are check-in & check-out at El Dorado Royale, Catamarán, Cenote & More Inclusive?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at El Dorado Royale, Catamarán, Cenote & More Inclusive?

No, only service animals are allowed.

El Dorado Royale, Catamarán, Cenote & More Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 130 out of 221 reviews" "
Rating 8 - Good. 49 out of 221 reviews" "
Rating 6 - Okay. 23 out of 221 reviews" "
Rating 4 - Poor. 11 out of 221 reviews" "
Rating 2 - Terrible. 8 out of 221 reviews" "

9.2/10

Cleanliness

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Darsh

Liked: Cleanliness, property conditions & facilities
Best
Stayed 3 nights in Aug 2024

6/10 Okay

William

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were amazing, very friends hospitable. Great food options
Stayed 4 nights in Aug 2024

10/10 Excellent

Ifan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I thoroughly enjoyed my time at El Dorado Royale The staff are welcoming, helpful and kind. The facilities are well kept, consistently maintained and of excellent quality. The resort is big enough that nothing was too busy but small enough that you can walk around with no trouble, or there are shuttles to take you where you want to go, though their timing seems quite random. Each restaurant offered something unique and you won't find yourself bored of the food. I stayed here for 8 nights and ate somewhere different every night. The more inclusive package's beach trip and catamaran ride was incredible and the snorkeling alone made it good value. This also gave us access to another trip to a ranch which we didn't get around to doing. There are activities to do around the resort daily. We did rifle shooting one day. In the evening there is entertainment on which was fun and there's a bar open until late every night. Booking activities through the travel department was easy enough though not cheap. Be prepared to pay if you're interested in the days out but they are good trips. They will pick you up from the hotel for whatever you're doing and drop you off afterwards so it's quite stress free. The only (minor)issue I had during my stay was a small pest problem where the Coatis would get at the plates left outside rooms after room service and make noise and leave a mess. One seemed to be living in a boxoutside our room but not much was done about it after I made the staff aware.
Stayed 2 nights in Aug 2024

8/10 Good

denisa

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good for couples
Stayed 2 nights in Aug 2024

10/10 Excellent

Salvador

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A total 5 star resort. I will be back
Stayed 4 nights in Aug 2024

6/10 Okay

Talita, Darby

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
The entertainment was bad and boring. They need. New event coordinator ASAP.
Stayed 1 night in Jun 2024

10/10 Excellent

Emmily

Liked: Cleanliness, property conditions & facilities
Everything was excellent the only thing I did not like is that you need little cars to move around the resort since it’s so big and they take 20 mins to pick you up. The food was delicious and the free activities were very fun. Recommend this resort 10/10.
Stayed 5 nights in Aug 2024

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay! Everything was beautiful and very clean. The staff were amazing! Our only wish was that each restaurant was open everyday. Especially the main pool restaurant for lunch.
Stayed 5 nights in Aug 2024

10/10 Excellent

Aimar Alejandra Rodriguez

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The service was spectacular. Everyone is attentive and go above and beyond for your comfort. The food was delicious!
Stayed 4 nights in Aug 2024

10/10 Excellent

Randy Joe

Travelled with family
It is such a beautiful place! We enjoyed our stay very much. Please don’t leave dishes outside of your room for the coatimundis. They will break dishes and make a lot of noise. Super fun to watch though. Call or stop by the front desk if you need a ride scheduled for dinner or other plans. We will definitely come back!
Stayed 5 nights in Aug 2024

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jul 2024

10/10 Excellent

Baylea Ann

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was beautiful! Well maintained, if the staff had better check in and out procedures it would have been perfect
Stayed 5 nights in Aug 2024

8/10 Good

Morgan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a great time. The food was excellent and the staff was very kind. Very fun and entertaining atmosphere. We only had one issue in which our fire alarm was chirping every minute for 3 days and nights. We tried contacting the front desk, personal concierge, and other staff several times and never got the issue resolved or even looked into. Besides that, it was a beautiful vacation
Stayed 7 nights in Jul 2024

10/10 Excellent

Veronica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay, friendly staff, clean room, not crowded. Easy to reserve dining option
Stayed 3 nights in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Una increíble experiencia
Stayed 3 nights in Jul 2024

2/10 Terrible

Gunjan

Travelled with family, Travelled with group
Disliked: Amenities, property conditions & facilities
Barely any vegetarian options. There are supposed to be shuttles every 20 minutes but they sometimes don't come for over 40 minutes. Shuttle drivers see you walking and avoid you when you try to flag them down. Room service doesn't have half the things available at all times upon calling, and delivery is always said to be 45 mins but took longer than 90 mins each time. I stayed for 5 nights total and I wish I didn't waste my money there. Never again. Worst customer service overall from the reception, to the shuttle drivers, to the room service/housekeeping phone operators, including bartenders and restaurant waiters. I cannot say a single nice thing about this resort from a 5 day stay. Room was dirty, not cleaned well the next day. Concierge made incorrect reservations multiple times during the stay and the restaurant was not accommodating at all. Lomas travel promises shuttle service back and forth from the airport but they are very difficult to work with. I had to pay for my own taxi even though they overbooked the shuttle. Worst experience ever. Makes me not want to travel to Mexico again due to this terrible experience.
Stayed 1 night in Jul 2024

10/10 Excellent

Crystal

Stayed 1 night in Jul 2024

10/10 Excellent

Carmen

Liked: Amenities, property conditions & facilities
Very friendly, accomodating, clean, room AC works beautifully, fiesta Mexicana on tuesday is a good time, the "extra" offer personal are not overly pushy, the food is good, smaller portions of food allow for sampling different dishes, alcoholic are good and plentiful, late night cravings no worries 24 hr room service, they offer over a dozen pools, I got a massage with Felipe (i love deep massages and he delivered) overall a very nice place to relax, eat, drink.
Stayed 1 night in Jul 2024

10/10 Excellent

Javier

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything about the stay was amazing from airport transportation to actually staying at the resort, food options were good and it was cool they offered free excursions
Stayed 5 nights in Jul 2024

10/10 Excellent

Wilberto

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Jeremy ross

Liked: Cleanliness, amenities, property conditions & facilities
Everyone was super friendly and helpfull
Stayed 9 nights in Jul 2024

10/10 Excellent

Herta

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were incredibly welcoming and helpful throughout our stay. The room was cozy and clean. The restaurant choices and amenities were excellent. Overall, we had a great experience!
Stayed 3 nights in Jul 2024

6/10 Okay

Adriana

Travelled with family
Disliked: Amenities, property conditions & facilities
Slipped 2 times with no regard nor attention to incidents more worried of me signing a waiver that they were not liable. Also outside animals woke us up several nights due to dishes not picked up by staff from other members room service dishes therefore animals while eating leftovers broke dishes.
Stayed 7 nights in Jul 2024

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had an amazing time, nothing but friendly vibes and great service. Definitely will come back.
Stayed 4 nights in Jul 2024