Sandos Caracol Eco Resort - All Inclusive

4.0 star property
Family fun on the beach, with 3 outdoor pools, near Gran Coyote Golf

Photo gallery for Sandos Caracol Eco Resort - All Inclusive

Aerial view
Aerial view
Exterior
Restaurant
Lake

Reviews

6.6 out of 10

Popular amenities

  • Hot tub
  • All-inclusive
  • Breakfast included
  • Bar
  • Pool
  • Housekeeping

Explore the area

Map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪12 min walk‬
  • Gran Coyote Golf
    ‪8 min drive‬
  • Punta Esmeralda Beach
    ‪8 min drive‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪17 min drive‬

Room options

Eco Family Suite

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Renovated in 2017
Separate bedroom
Blackout curtains
Ceiling fan
  • 41 sq m
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

Eco Family Superior

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Renovated in 2017
Blackout curtains
Ceiling fan
Bathrobes
  • 29.8 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

Superior Select Adults Only

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Bathrobes
Hairdryer
  • 39 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

Penthouse Select Adults Only

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Separate bedroom
Blackout curtains
Ceiling fan
Bathrobes
  • 62 sq m
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

Deluxe Select Adults Only

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Bathrobes
  • 41 sq m
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

Pool View 1 Bedroom Suite

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Separate bedroom
Blackout curtains
Ceiling fan
Bathrobes
  • 62 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

Pool View Penthouse

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
Plasma TV
Separate bedroom
Blackout curtains
Ceiling fan
  • 62 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

Pool View Superior

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout curtains
Ceiling fan
Bathrobes
Hairdryer
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

Eco Family Penthouse

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
2 bedrooms
Blackout curtains
Ceiling fan
Bathrobes
  • 64 sq m
  • Sleeps 5
  • 1 King Bed and 1 Large Single Bunk Bed

Suite Premium With Garden View

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

Suite Superior With View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

Suite Premium With Garden View

  • Sleeps 5
  • 3 Single Beds and 1 King Bed

Suite Superior With View

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

Suite Superior With View

  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

Suite Premium With Garden View

  • Sleeps 5
  • 1 King Bed and 3 Single Beds

Suite Premium With Garden View

  • Sleeps 2
  • 1 Double Bunk Bed and 1 King Bed

Suite Superior With View

  • Sleeps 2
  • 1 Double Bunk Bed and 1 King Bed

Suite Superior With View

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

Suite Premium With Garden View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

Suite Superior With View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

Suite Superior With View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

Suite Master With Pool View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite Premium

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

Room Superior

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

Suite Premium With Pool View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Suite Premium

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

Room Superior With Pool View

  • Sleeps 4
  • 2 Double Beds

Suite Premium

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

Suite Superior With View

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

Suite Premium With Garden View

  • Sleeps 2
  • 1 King Bed and 1 Double Bunk Bed

Suite Superior With View

  • Sleeps 5
  • 1 Single Sofa Bed and 2 Queen Beds

Similar properties

About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at Sandos Caracol Eco Resort - All Inclusive. You'll be 2 km (1.2 mi) from Gran Coyote Golf and 4.8 km (3 mi) from Quinta Avenida. Highlights at this beachfront property include 9 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing visit to SPA SANDOS can include deep-tissue massages, hot stone massages, aromatherapy and hydrotherapy along with access to the sauna. With 2 poolside bars and 9 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 5 hot tubs and 2 outdoor tennis courts. Additionally, you'll find a free water park, free Wi-Fi in public areas and a gym. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 4-property class Grand Coral property include Quinta Alegría Shopping Mall and Central Square.

What's nearby

  • Playa Xcalacoco - 12 min walk
  • Gran Coyote Golf - 8 min drive
  • Punta Esmeralda Beach - 8 min drive
  • El Camaleón Mayakoba Golf Course - 10 min drive
  • Quinta Avenida - 13 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive

Restaurants

  • ‪The Fives Plaza - ‬19 min walk
  • ‪La Laguna - ‬3 min walk
  • ‪Marley Coffee - ‬19 min walk
  • ‪Arezzo - ‬14 min walk
  • ‪Breeze Pool Bar - ‬14 min walk

About this property

Sandos Caracol Eco Resort - All Inclusive

Family fun on the beach, with 3 outdoor pools, near Gran Coyote Golf
Sandos Caracol Eco Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Sandos Caracol Eco Resort - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 9 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's club and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 956 guestrooms or units
  • 3 levels
  • 9 dining venues
  • 2 bars by the pool
  • 9 bars or lounges
  • Conference rooms
  • Built in 2005
  • Buffet breakfast (free)
  • Deli
  • Kid's club
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Swim-up bar
Sandos Caracol Eco Resort - All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

SPA SANDOS has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

Dutch, English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 9 bars/lounges
  • 9 restaurants
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • 3 outdoor pools
  • 5 spa tubs
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Parasailing
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property's water park will be closed every Tuesday. This property's water park is open Wednesday - Monday from 10.00 AM - 5.00 PM for adults and from 9.00 AM - 6 PM for children.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include window guards
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and window guards in all accommodation.

We should mention

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

Frequently asked questions

Is parking available at Sandos Caracol Eco Resort - All Inclusive?

Yep, Sandos Caracol Eco Resort - All Inclusive has a free self car park.

Are there any beaches close to Sandos Caracol Eco Resort - All Inclusive?

Yep, Sandos Caracol Eco Resort - All Inclusive is a short 12-minute walk from Playa Xcalacoco. Fun beach activities include yoga, volleyball and snorkelling.

Is there a spa on site at Sandos Caracol Eco Resort - All Inclusive?

Yep, SPA SANDOS is available for guests. It has 5 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Sandos Caracol Eco Resort - All Inclusive have a pool?

Sandos Caracol Eco Resort - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Sandos Caracol Eco Resort - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Sandos Caracol Eco Resort - All Inclusive?

Sandos Caracol Eco Resort - All Inclusive features 2 poolside bars, 3 outdoor pools and 5 hot tubs.

What makes Sandos Caracol Eco Resort - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Sandos Caracol Eco Resort - All Inclusive.

Is Sandos Caracol Eco Resort - All Inclusive family-friendly?

You bet! With amenities such as a children's club, a children's pool and a playground, it's no surprise that Sandos Caracol Eco Resort - All Inclusive is a hit with families.

Does Sandos Caracol Eco Resort - All Inclusive serve breakfast?

Yeah, complimentary buffet brekkie is on offer daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Sandos Caracol Eco Resort - All Inclusive?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Sandos Caracol Eco Resort - All Inclusive?

Relax with a coldie at the 2 poolside bars or 9 lounge bars, and grab a meal at Sandos Caracol Eco Resort - All Inclusive's 9 restaurants.

What time are check-in & check-out at Sandos Caracol Eco Resort - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sandos Caracol Eco Resort - All Inclusive?

No, pets are not allowed.

Is there a golf course on site at Sandos Caracol Eco Resort - All Inclusive?

There is a golf course next to Sandos Caracol Eco Resort - All Inclusive.

Sandos Caracol Eco Resort - All Inclusive Reviews

Reviews

6.6
Rating 10 - Excellent. 366 out of 1521 reviews
Rating 8 - Good. 393 out of 1521 reviews
Rating 6 - Okay. 303 out of 1521 reviews
Rating 4 - Poor. 204 out of 1521 reviews
Rating 2 - Terrible. 255 out of 1521 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Adam

Travelled with family and small children
Liked: Staff & service, amenities
The grounds were fantastic nestled into the jungle with lots of tree coverage so you're not being baked on the sun. They had excellent live entertainment and shows every night. The food at La Laguna was as what you would expect from an average buffet but was still very tasty and the staff was allergy mindful of my youngest son who has a severe Tree nut allergy. Me and my family thoroughly enjoyed the restaurants on site, as well as the onsite entertainment and everything that the resort put forward to make our stay as best as possible. We really enjoyed the restaurants that were on site. Booking through Expedia gave us extra privileges to have concierge book our restaurants for us, so we did not have to wait up till midnight to put them ourselves online.

8/10 Good

Alfred, Edmonton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Wished that i was notified that the slides would be under maintenance prior to booking the resort. It was the main reason for selecting this resort.
Stayed 7 nights in Nov 2024

10/10 Excellent

Ashlynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property is amazing from the resort itself to the friendly staff and great food. We will absolutely be going back again!
Stayed 9 nights in Nov 2024

4/10 Poor

Andrea

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is falling apart. We had heavy rain and the roof was leaking everywhere. Including the main buffet AND our room. Had to walk through puddles on the bathroom floors. There was mold in a lot of the communal areas especially the main buffet and bathrooms. 5 out of 8 people in our group were vomiting by the end of our stay. I think it was the buffet food. The a la carte restaurants were all great food but had very limited reservations. The employees were all working so hard but just couldn't keep up with all the issues, no fault of their own. If the resort invested in some major repairs and maintenance it could be really amazing. The large waterslides were also closed for maintenance the whole week but we only ever saw 1 person doing some painting. Highlights were all the wildlife including monkeys, turtles and iguanas. The shows every night were very good.
Stayed 7 nights in Nov 2024

6/10 Okay

Samuel

Travelled with family
Liked: Cleanliness, staff & service
Awsome resort child friendly has a water park for kids to enjoy. The only thing I dislike was the way the reservations to eat at the restaurant work they will tell you to reserve in there app but there was never a open table so be ready to dine at the buffets.

8/10 Good

melissa

Liked: Cleanliness, staff & service, property conditions & facilities
The property itself is in a very unique rain forest setting. You are surrounded by amazing vegetation and lots of animals. The beach is beautiful but rocky. They should have a separate area for vegan and vegetarian so that you can identify what food contains meat, seafood and cheese.
Stayed 7 nights in Nov 2024

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
To be honest this is the worst resort I have ever been to Dirty ,falling apart, everything is a money grab pools look like a toilet with all the kids peeing in it and the adults dirty as well Never seen once in the seven days pool being tested or cleaned I am now going for blood work and other tests to see what parasite I got on Friday which has caused me great strain grief Never again Sandos you are a one stars resort and I’m being generous Your resort is falling apart holes in the roofs water leaking in every every location and dirty water falling in the buffet with no sanitizing no wonder people leave there needing medical help Never again read this please tourists because they’re site is all lies and the smell off sewage is overpowering
Stayed 7 nights in Nov 2024

8/10 Good

Daniel, Red Deer

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We chose this resort because our grandson wanted waterslides..however the bigger slide was damaged and not usable as was one of the restaurants..that we had booked in after we got to the resort. The main pool was really murky ...compared to the adult pool. The room was clean and grounds were well maintained by staff. Staff was very friendly and helpful. Some guests made the stay irritating but that's not the resorts fault. We would definitely book through Expedia..gave us a perk...as it allowed us to book al le carte restaurants upon check in ...rather than stay up till midnight and use the resorts app! That made us very happy! Santiago at the Taco Bar was an amazingly kind and friendly waiter...as was Michelle at concierge! Bellman were wonderful as well! The resort does need some repairs to roofs..as some floors are very slippery when it rains. All in all ...having not used Expedia for an international vacation ...I would do it again!
Stayed 7 nights in Nov 2024

6/10 Okay

Gerald Kyle

Stayed 7 nights in Nov 2024

10/10 Excellent

Edgard Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great wildlife
Stayed 7 nights in Nov 2024

6/10 Okay

Jade

Liked: Cleanliness, staff & service
It was nice to be in the rain forest and have the animals all around. The beach was extremely rocky and hard to go into. A lot of amenities were closed such as the water slides which as big reason we booked, the snack bar wasn’t open, some a la cartes were closed and you had to book the day of at midnight or you couldn’t get a reservation which being on vacation with little kids I’m not up at that time and I’m not setting an alarm. The place was nice but not for me.
Stayed 7 nights in Nov 2024

4/10 Poor

chris

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
Worst Sandos I’ve been to. Front desk staff lack attention or care rooms are cleaned and not replaced items like towels or even bed sheets. Will not be back
Stayed 7 nights in Nov 2024

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

8/10 Good

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

6/10 Okay

Katelynn

Nothing like what we were told we were going to be able to have. Could not get reservations. Lots of places were closed. It was kinda disappointing.
Stayed 4 nights in Nov 2024

2/10 Terrible

Jeremy Scott

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveling with 4 adults and 1 child 13 yrs old. Check-in took awhile, they only had 1 person working in the expedia line we were told to go to. They sat us down and gave us the whole talk about the resorts, alot of information with the intent to sell you timeshare or massages. Rooms were the only nice thing, king size with a twin bunk bed. We were told to visit expedia activity office for excursions. We tried for first 2 days and the office was closed. 3rd day office was open but no expedia. We were told we have to call and make a reservation first, which was not told when we arrived, so we booked excursion with air canada for catamaran cruise. Big mistake, hour drive from hotel, we were told no extra fees, they tried to charge $20 person there extra, argued and won, snorkeling was rushed maybe 20 mins total to see and swim 500m, kept hearing faster rapido constantly cant enjoy. Dropped us off at beach club, bad food buffet, dirty water beach not clear, had to sit for 3 hours before they came back. Took us to isle of mujeres for hour and half to shop, it was okay nothing special, same tourist stuff at each shop. Got back and couldnt find van to go back, no signage, no person knew where, after being the last van we found it and was crowded in a small van hot and uncomfortable no ac no legroom. The restaurants at the resort required reservations except international buffet which consistantly had bland food and desserts. You have to reserve restaurant at 12:01am....
Stayed 7 nights in Nov 2024

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2024

8/10 Good

Debbie

Liked: Staff & service
The resort is beautiful. Our room was not the cleanest when we arrived but, hey, we were in a jungle. No hot water for the first 4 days and out shower flooded but we got things figured out. Lots to do on the property. Loved swimming in the cenote and the calmer pools. The main pool was a little crazy for us.
Stayed 9 nights in Oct 2024

6/10 Okay

FRANCIA

Stayed 5 nights in Oct 2024

10/10 Excellent

Michael Donald

Travelled with family
Liked: Amenities, property conditions & facilities
The resort was very nice. Was cool to see all the different wildlife like monkeys raccoons, kudamundi and loads of birds. My kids loved the water park which was right outside of our room. The Riviera was the best à la carte. As far as taste and serving size went. The buffet and Mexican buffet were also very good with loads of selections. Wasn't too big on the Brazilian steakhouse as we found the meat to be a bit over cooked. The pools were also nice. The beach was ok but had massive rocks so it was hard to swim. The only complaint was lack of hot water as there was some water pressure problems and no hot water. So every shower was like going in the pool., so not very comfortable for having a shower
Stayed 7 nights in Oct 2024

4/10 Poor

Bryan

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
What I didn't like was the staff members trying to aggressively sell me on their membership level of service and then asking me inappropriate questions about my family status in front of my child. Also the entire eating situation sucks and the food is only average. The guest app didn't work and no one offered to fix it for me. I reached out for help 3 times and no one followed through.
Stayed 8 nights in Oct 2024

8/10 Good

Eka Ruth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for family with kids. I wish they had more entertainment during rainy days and maybe dance parties but other than that really great place.
Stayed 9 nights in Oct 2024

6/10 Okay

Barbara

Travelled with family
Disliked: Property conditions & facilities
The property is ok. Our room had no working shower and an ant issue. We were told the shower would be fixed but after 2 nights nothing. Finally demanded a different room and it was much nicer all around. No ants and a shower with running water.
Stayed 7 nights in Oct 2024

10/10 Excellent

Joaquin Graciela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful, well cleaned, the only part that they don't explain what your entitled to use, they want a 90 minutes talk to convince of purchasing a timeshare. The beach was terrible to many rocks.
Stayed 6 nights in Oct 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024