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Senses Riviera Maya Oceanfront - All inclusive Boutique hotel - Adults only

4.0 star property
Adults-only beachfront hotel with an outdoor pool

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Photo gallery for Senses Riviera Maya Oceanfront - All inclusive Boutique hotel - Adults only

Exterior
Front of property
Smart TV
2 restaurants, breakfast, lunch, dinner served; American cuisine
Outdoor pool, free pool cabanas, pool umbrellas
Reviews
7.6

Good

Popular amenities

  • Breakfast included
    Breakfast includedBreakfast included
  • All-inclusive
    All-inclusiveAll-inclusive
  • Bar
    BarBar
  • Hot tub
    Hot tubHot tub
  • Pool
    PoolPool
  • Room service
    Room serviceRoom service

Explore the area

Map
Playa del Carmen, QROO
  • Popular LocationMaroma Beach1 min walk
  • Popular LocationParadise Beach1 min walk
  • Popular LocationPlaya Paraiso Golf Course18 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)29 min drive

Room options

View all photos for Pool View Suite

Pool View Suite

Pool View Suite

Highlights

Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
Premium bedding
Rainfall showerhead
  • 100 sq m
  • Sleeps 2

View all photos for Honeymoon Suite, 1 King Bed, Ocean View

Honeymoon Suite, 1 King Bed, Ocean View

Honeymoon Suite, 1 King Bed, Ocean View

Highlights

Separate dining area
Individually furnished
Individually decorated
Private plunge pool
Private indoor hot tub
Air conditioning
Dining table
Free minibar items
  • 110 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Suite

Smart TV

Ocean View Suite

Highlights

Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
Premium bedding
Rainfall showerhead
  • 100 sq m
  • Ocean view
  • Sleeps 2

View all photos for Ocean Front Suite

Premium bedding, free minibar, in-room safe, desk

Ocean Front Suite

Highlights

Private plunge pool
Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Separate bedroom
Blackout curtains
Ceiling fan
  • 100 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at Senses Riviera Maya Oceanfront - All inclusive Boutique hotel - Adults only. Within a short 5-minute stroll, you'll find Maroma Beach and Paradise Beach. Highlights at this beachfront hotel include 2 restaurants, 2 bars/lounges and an outdoor swimming pool. .A pampering day can include deep-tissue massages and hot stone massages. The restaurant, Cavamar, serves American cuisine and is open for lunch. CavaBar is the hotel's own bar. Spend the day at the beach and enjoy the 4 hot tubs, free pool cabanas and pool loungers. Additionally, you'll find free Wi-Fi in public areas, a rooftop terrace and concierge services. Each morning free cooked-to-order breakfast is offered between 7:30 AM and 11:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 4-property class Playa del Carmen hotel include Playa Paraiso Golf Course and Tres Rios Ecopark.

What's nearby

  • Maroma Beach - 1 min walk
  • Paradise Beach - 1 min walk
  • Playa Paraiso Golf Course - 18 min walk
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 6 min drive
  • Tres Rios Ecopark - 14 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 29 min drive

Restaurants

  • ‪Cena Trattoria By el Faro - ‬4 min drive
  • ‪Snake Bar At Iberostar Maya - ‬9 min drive
  • ‪Restaurante el Tapatío - ‬5 min drive
  • ‪Rhapsody Mixology Bar - ‬9 min drive
  • ‪El Museo - ‬17 min walk

About this property

Senses Riviera Maya Oceanfront - All inclusive Boutique hotel - Adults only

Adults-only beachfront hotel with an outdoor pool
Senses Riviera Maya Oceanfront - All inclusive Boutique hotel - Adults only is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Senses Riviera Maya Oceanfront - All inclusive Boutique hotel - Adults only offers its guests 4 hot tubs and an outdoor pool. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces.

A rooftop terrace, spa services, and a vending machine are also featured at the business-friendly Senses Riviera Maya Oceanfront - All inclusive Boutique hotel - Adults only. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

  • 1 building
  • 38 guestrooms or units
  • 4 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 2015
  • Cooked-to-order breakfast (free)
  • Terrace on the roof
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Lift
  • Smoking in designated areas
  • Bar by the pool
Senses Riviera Maya Oceanfront - All inclusive Boutique hotel - Adults only offers 38 air-conditioned accommodations, which are accessible via exterior corridors, and features indoor private hot tubs and free minibar items. Beds feature premium bedding. Smart televisions come with cable channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and laptop-compatible safes. Additionally, rooms include complimentary bottles of water and a ceiling fan. Housekeeping is offered on a daily basis and in-room massages can be requested.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:30 AM to 11:00 AM
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Couples/private dining
  • Private picnics

Restaurants on site

  • CavaBar
  • Cavamar
  • The Blend
  • The Blend Bar

Things to do

  • 18 holes of golf
  • 4 spa tubs
  • Arcade/game room
  • Billiards/pool table
  • Golf carts
  • Kayaking
  • Optional golf privileges
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Daily housekeeping
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach towels
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Smooth flooring in room
  • Tile flooring in room

More

  • 4 floors
  • Banquet hall
  • Building
  • Built in 2015
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels

Entertainment

  • Smart TV with cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Living room

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 13.11 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 150 per vehicle (return, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Senses Riviera Maya Artisan Resort Playa del Carmen
Senses Riviera Maya Artisan Resort
Senses Riviera Maya Artisan Playa del Carmen
Senses Riviera Maya Artisan
Senses Riviera Maya By Artisan Playa Paraiso Mexico

Frequently asked questions

What is the cancellation policy at Senses Riviera Maya Oceanfront - All inclusive Boutique hotel - Adults only?

Senses Riviera Maya Oceanfront - All inclusive Boutique hotel - Adults only offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Senses Riviera Maya Oceanfront - All inclusive Boutique hotel - Adults only?

As of 3 Jul 2024, prices found for a 1-night stay for 2 adults at Senses Riviera Maya Oceanfront - All inclusive Boutique hotel - Adults only on 4 Jul 2024 start from NZ$438.96, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Senses Riviera Maya Oceanfront - All inclusive Boutique hotel - Adults only?

Yep, Senses Riviera Maya Oceanfront - All inclusive Boutique hotel - Adults only has a free self car park.

Are there any beaches close to Senses Riviera Maya Oceanfront - All inclusive Boutique hotel - Adults only?

Yep, Senses Riviera Maya Oceanfront - All inclusive Boutique hotel - Adults only is a short 1-minute walk from Maroma Beach. Fun beach activities include jet skiing, surfing and snorkelling.

Is there a spa on site at Senses Riviera Maya Oceanfront - All inclusive Boutique hotel - Adults only?

There's no onsite spa, but this property does offer services like sports massages.

Does Senses Riviera Maya Oceanfront - All inclusive Boutique hotel - Adults only have a pool?

Yep, and guests recommend it! Senses Riviera Maya Oceanfront - All inclusive Boutique hotel - Adults only has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at Senses Riviera Maya Oceanfront - All inclusive Boutique hotel - Adults only?

Senses Riviera Maya Oceanfront - All inclusive Boutique hotel - Adults only features 4 hot tubs, an outdoor pool and free pool cabanas. All guestrooms come with Hot tubs, Private jetted baths and premium bedding.

What makes Senses Riviera Maya Oceanfront - All inclusive Boutique hotel - Adults only a romantic place to stay?

Beachfront dining and couples dining, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at Senses Riviera Maya Oceanfront - All inclusive Boutique hotel - Adults only.

Is Senses Riviera Maya Oceanfront - All inclusive Boutique hotel - Adults only family-friendly?

No, Senses Riviera Maya Oceanfront - All inclusive Boutique hotel - Adults only is an adults-only property.

Are there hot tubs in the rooms at Senses Riviera Maya Oceanfront - All inclusive Boutique hotel - Adults only?

Yep, all rooms come with private hot tubs.

Does Senses Riviera Maya Oceanfront - All inclusive Boutique hotel - Adults only serve breakfast?

Sure does, complimentary cooked-to-order brekkie is on offer daily from 7:30 AM to 11:00 AM.

Is there a free airport shuttle available at Senses Riviera Maya Oceanfront - All inclusive Boutique hotel - Adults only?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Senses Riviera Maya Oceanfront - All inclusive Boutique hotel - Adults only?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Senses Riviera Maya Oceanfront - All inclusive Boutique hotel - Adults only?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Senses Riviera Maya Oceanfront - All inclusive Boutique hotel - Adults only?

No, pets are not allowed.

Is there a golf course on site at Senses Riviera Maya Oceanfront - All inclusive Boutique hotel - Adults only?

There is a golf course next to Senses Riviera Maya Oceanfront - All inclusive Boutique hotel - Adults only.

Senses Riviera Maya Oceanfront - All inclusive Boutique hotel - Adults only Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 414 out of 1000 reviews" "
Rating 8 - Good. 230 out of 1000 reviews" "
Rating 6 - Okay. 167 out of 1000 reviews" "
Rating 4 - Poor. 75 out of 1000 reviews" "
Rating 2 - Terrible. 114 out of 1000 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Cory

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff at Senses are amazing. And honestly, they make it hard to leave a negative review because they really do outshine the issues we encountered. The building is in dire need of maintenance. While they did seem to be doing some repairs during our stay, we encountered issues with things such as broken jacuzzis, dirty tubs and showers, and lack of general upkeep. Especially in the rooftop lounges. The rooms smelled *distinctively* like mold. Every morning you could tell that incense was burning somewhere near the A/C intake in order to try and counteract this. The food tasted amazing, but we definitely ended up feeling nauseous majority of the days we were there. This seems to be a common occurance for tourists in Cancun though, so I don’t know if this is the resort or weak American constitution. Housekeeping was for the most part adequate or better, but most of the time they’d end up getting to our room around the time we were coming back in for the night. We honestly had a great time regardless. This resort really could be a diamond in the rough for those who like quieter adult-only AIs. It just needs a little love and care.

8/10 Good

jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this was definitely an experience, the rooms were big and had great views of the beautiful ocean . the staff was amazing thanks refeal christian angel and freddy for taking care of us and making this stay a pleasant one . we would love to come back. the foood was mediocre and the beach wasn’t directly in front of the property are the only complaints
Stayed 3 nights in Mar 2024

10/10 Excellent

Melika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

JEFFREY SCOTT

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The Good- Outstanding service. The small size of this property allowed us to really get to know the employees. Hernan in the restaurant was excellent!! So were Cesar and Ricardo. The guys by the pool and snack bar were also great. Hector, Armando and Gerardo kept the drinks flowing and the atmosphere fun, yet relaxing. Food-no buffets, all meals were made to order. Forced you to relax and enjoy the beautiful and peaceful Caribbean views while sipping on a refreshing tropical beverage. Rooms- spacious with incredible views! The Bad- The property needs a ton of TLC. From mold in the shower and on the bed box spring to missing tiles in the pool we were surprised by the condition of the property. The saving grace was that we were able to look beyond all of these problems and focus on the amazing views and wonderful people that we met. If they fix this place up, it would be an incredible place to enjoy a relaxing Caribbean vacation. A diamond in the rough!!
Stayed 7 nights in Mar 2024

2/10 Terrible

Andres, Quito

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I didn´t like the areas, as there is nothing to do here. There is only one pool and no access to anything else. Bad food without many option
Stayed 2 nights in Mar 2024

4/10 Poor

Olga, Santa Ana

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
They offer buffet and the days that we stayed there they never served dinner, only snacks. Jacuzzis didn’t work, have a good view but it’s difficult get the beach, one of the days didn’t have WATER SERVICE!!! Was price for the service that we received
Stayed 3 nights in Feb 2024

10/10 Excellent

Chelsea

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Muwafek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely friendly. The views were remarkable. Only issues we had were a couple of power outages. Also, the AC wasn’t that cold.

4/10 Poor

Maria

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property needs a lot of maintenance and repairs, also the food was not good enough for a vacation property. staff needs more training in customer service
Stayed 6 nights in Mar 2024

8/10 Good

Raul

Travelled with partner
Liked: Cleanliness, staff & service
If you need to relax, it is a good place, too quiet for me, the room is spacious and the view is spectacular, the hotel in general needs good maintenance, more variety of food and drinks, the staff is pleasant, I recommend having a rental car to visit the surroundings. I wouldn't spend more than 4 days there.
Stayed 3 nights in Mar 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What we enjoyed was it was quiet. We love children, but not someone else kids screaming when you want to relax on vacation. Senses Riviera is a small resort with less choices than the big resorts, but was a relaxing change with out the long walks to get the restaurants or lines at the bars. Two thumbs up.
Stayed 4 nights in Mar 2024

2/10 Terrible

PERKHA

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
FILTHY motel filled with RODENTS and TRASH. food is INEDIBLE and infested with BUGS. First plate they sent us had 6 FLIES IN OUR FOOD. they let us in to the room, it REEKED OF MOLD. I went straight to the front desk to tell them the BED HAD MOLD. She told me she will come by to our room soon. We had to wait for her outside of the room because the SMELL OF MOLD was so bad, it MADE OUR THROATS SORE. SHE NEVER CAME BACK TO US as she said she would. I go back to the front desk I tell her OUR ROOM STINKS. The WHOLE DAY HAS BEEN WASTED because of this. Not one person (including the receptionist) helped us navigate the area. We saw so many RODENTS and TRASH while trying to find out where to we go. it was DISGUSTING. Now for dinner. FOOD WAS INEDIBLE. We ordered beef AND IT WAS NOT BEEF! DISGUSTING and INEDIBLE. threw half of a RAW ONION on the plate. We were STARVING after not eating anything after the PLATE SERVED WITH BUGS. We sent it back and we left the kitchen STARVING. We head back into the room. While getting for bed, right beside my friend's foot was a huge SCORPION!! We felt so uncomfortable, so hungry, so tired and we have had enough. I messaged them to speak to the manager right away. My friend and I packed our things and did not sleep all night. WE COULD NOT WAIT TO LEAVE THIS NASTY PLACE. The next morning, we noticed the TOWELS AND ROBS WERE DIRTY AND HAD HAIRS ON IT. They issued a letter stating that we will get our money back AND NEVER DID!!! I AM GOING TO GET LEGAL I
Stayed 6 nights in Sep 2023

4/10 Poor

Anyely

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cuando llegue. No es lo que se ve en la foto. No tienen playas. La piscina muy bonita. Los meseros son muy amables pero administración tiene muy mala comunicación. En mi estadía me quedé sin agua y sin luz. Supuestamente estaba programado pero nunca me lo comunicaron. No tiene actividades. Y el día k hubo, lo supe a ultimo minuto. Podrían enviar un horario por lo mínimo. Yo esperaba más opciones en la comida, por lo meno un buffet con más comida mexicana. Aunque habían muchos platos que el chef hizo excelente. El restaurante y el bar debería estar abierto hasta tarde. Pues ello cierran alas 10pm, yo estaba en vacaciones yo no quiero estar en la cama alas 10 de la noches.
Stayed 4 nights in Mar 2024

10/10 Excellent

Cristofer

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 6 nights in Mar 2024

8/10 Good

MIHAELA

Travelled with partner
Liked: Staff & service
Awesome staff!
Stayed 1 night in Mar 2024

10/10 Excellent

nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing everything we experience was truly a vacation experience every single staff member made us feel like we were family down to the waiters personalized experience to dishes to drinks to 1 on 1 specialties truly amazing food atmosphere down to the euphoric feeling of the waves serenading you to sleep every night down to the heartfelt goodbye for now’s at the end of our trip we will be back telling people to bring with us on a return again truly10 star experience if there would be 10 stars to give it truly deserves it
Stayed 7 nights in Mar 2024

10/10 Excellent

Albina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

4/10 Poor

Lenore Y

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I did like the fact that it was adult only and a boutique style resort. Small and intimate. The infinity pool was a nice touch. There is so much potential in this resort however, they choose to be on the lower level. The food was hit or miss. We are in Mexico. They had one night for Mexican food in the restaurant....... The rooms were large however they are dingy and just need some TLC. Stains in everything. Bed, sofa, pillows, paint on the curtains. On a good note the employees i.e. servers and bar tenders were A very attentive. Front desk on the other hand makes promises and never follow through....... Not a good look but oh well.
Stayed 4 nights in Mar 2024

8/10 Good

Linda L, Manchester

Travelled with partner
Liked: Cleanliness, staff & service
This is a very great place for a quiet weekend getaway.
Stayed 3 nights in Mar 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Just returned from a week at Senses. The building itself is in need of a touch up ( think missing shower tiles and broken AC) but the rooms are HUGE and the balconies big enough to not go to the pool deck if you don’t want to with 2 sunbeds and a plunge pool. But what sets this resort apart without doubt is the INCREDIBLE staff, from the reception desk to the pool ALL were above and beyond friendly and helpful. I would say names but I would hate to forget anyone but I do mean All staff. Some quirks… I read reviews mentioning towels ( being charged for if stained) during check in that was mentioned so be aware, only 2 beers allowed in the room fridge?? The resort is very far from anything so be sure to take all that you need, there is a resort next door with a gift shop but take your hiking shoes, it is long walk as the resort is enormous. Overall for a relaxing week I would highly recommend, if you like nightlife and provided entertainment I would look elsewhere.
Stayed 7 nights in Feb 2024

6/10 Okay

Latonya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I had several issues whole staying here for 6 days. Sink was clogged, internet went down, locked out of room for several hours as lock stopped working. They were all fixed just not right away. Nowhere you sit or lay on actual beach. Quiet place for relax.
Stayed 5 nights in Feb 2024

6/10 Okay

Stephanie

Travelled with partner
First, let me say that the staff was very sweet, and they did a very good job with what they had to work with at this resort. The pool is pretty, and the Infiniti portion of it going out onto the ocean is very beautiful. However, there are a maximum of eight pool chairs, and Five or so cabanas for 35–38 rooms in the resort. So you better get up early if you want to sit by the pool. This is the most bizarre place. My husband and I have ever stayed. It was extremely complicated to get more than two bath towels in your room… Hard to get pool towels, hard to get hand towels, hard to get washcloths, impossible to get additional toilet paper. We had to ask repeatedly for our bands on our arms to be reactivated to get into our room… Little things that become a frustration after a while. The second day in… I went back to our room and our sofa had been removed from my room! We didn’t actually need the sofa, but no one notified us that it would be taken at any point, and no one seem to know why it was! The refrigerators in the room don’t fit into the hole that has been made for them so they stick out… There are nails in the wall where they used to be art. If you are looking for a luxury resort, this is not the resort for you! it was clean. The staff was friendly. The food was OK. The drinks were OK but limited and there is no premium alcohol here. Only one or two beers to choose from an a very limited wine selection. We got a great deal for a few days, but would not return.
Stayed 3 nights in Feb 2024

6/10 Okay

Sheila Van

Travelled with partner
Disliked: Property conditions & facilities
Room service was $5 every time you ordered, was told any stains on towels or bedding would be $50 for each instance. Had to be in the room for housekeeping to come in and clean it, so we didn’t have our room cleaned at all. Had to ask for things like towels and toilet paper. View from the room was breathtaking which made the room better. Bed was decent. Air conditioning was locked and could not be adjusted. Room was always warm which made it hard to sleep. Pool was great. Food was ok, only one or two dishes I would consider delicious. Staff ignored us because we weren’t drinking. It was an in resort, but had higher expectations due to the higher price tag. Would not go back for the price.
Stayed 3 nights in Feb 2024

6/10 Okay

omar

Travelled with partner
Disliked: Amenities, property conditions & facilities
watch of check in fees. they might be higher than expected.

8/10 Good

Melanie, Chicago

Travelled with partner
Liked: Staff & service, property conditions & facilities
Staff was top tier. Very friendly and reliable. The tub was kinda dirty. But every room was ocean view so no need for an upgrade. Very intimate and relaxing. Massage was amazing!!!! Food was good. I’d come again