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Casa Dona Susana

3.5 star property
Adults-only beach hotel with outdoor pool

Photo gallery for Casa Dona Susana

Restaurant
Outdoor pool
Standard Room, 1 King Bed
Exterior
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All-inclusive
  • 24/7 front desk
  • Room service
  • Housekeeping
  • Pool
  • Air conditioning
The current price is NZ$271
includes taxes & fees
23 Mar - 24 Mar

Explore the area

Map
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380
  • Olas Altas Street
    ‪1 min walk‬
  • Playa de los Muertos
    ‪2 min walk‬
  • Los Muertos Pier
    ‪3 min walk‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

Highlights

Individually decorated
Air conditioning
LED TV
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
Cable channels
  • Sleeps 2
  • 1 King Bed

Similar properties

3 outdoor pools

Playa Los Arcos Hotel Beach Resort & Spa

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.0 out of 5, Very good, (1161)
The price is NZ$415
for 1 room
includes taxes & fees
20 Mar - 21 Mar
Playa Los Arcos Hotel Beach Resort & Spa

About the area

Puerto Vallarta

At Casa Dona Susana you'll be within steps of popular attractions like Playa de los Muertos and Los Muertos Pier. Highlights at this beach hotel include a restaurant and an outdoor swimming pool. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Added amenities include a snack bar/deli, a terrace and a garden. There's also the convenience of limited parking. .Attractions within a 10-minute drive of this 3.5-property class Romantic Zone hotel include Malecon and Cruise Ship Terminal.

What's nearby

  • Olas Altas Street - 1 min walk - 0.1 km
  • Playa de los Muertos - 2 min walk - 0.2 km
  • Los Muertos Pier - 3 min walk - 0.3 km
  • Malecon - 3 min drive - 2.3 km
  • Conchas Chinas Beach - 5 min drive - 2.0 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 29 min drive

Restaurants

  • ‪Pancho's Takos - ‬2 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Lix by Xocodiva - ‬2 min walk
  • ‪Tuna Azul - ‬2 min walk
  • ‪Joe Jack's Fish Shack - ‬2 min walk

About this property

Casa Dona Susana

Adults-only beach hotel with outdoor pool
Some rates at Casa Dona Susana are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

There's a restaurant on site, as well as a snack bar/deli. Public spaces have free WiFi. An outdoor pool, a terrace, and multilingual staff are also featured at Casa Dona Susana. The hotel can provide concierge services and wedding services.

This 3.5-star Puerto Vallarta hotel is smoke free.

  • 42 guestrooms or units
  • 4 levels
  • Deli
  • Front desk (24 hours)
  • Staff members are multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Bellhop
  • Lift
  • No smoking on site
  • Dining venue
Casa Dona Susana offers 42 air-conditioned accommodations with a safe and a hairdryer. Each accommodation is individually decorated. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. This Puerto Vallarta hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking

Food and drink

  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • Lift

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • Pool access available from 10 AM to 10 PM
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Casa Dona
Casa Dona Susana
Casa Dona Susana Hotel
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Casa Susana
Dona Casa
Dona Casa Susana
Dona Susana
Susana Casa
Casa Dona Susana Hotel
Casa Dona Susana Puerto Vallarta
Casa Dona Susana Hotel Puerto Vallarta

Frequently asked questions

What is the cancellation policy at Casa Dona Susana?

Casa Dona Susana offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Casa Dona Susana?

As of 6 Mar 2025, prices found for a 1-night stay for 2 adults at Casa Dona Susana on 23 Mar 2025 start from NZ$270.58, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Casa Dona Susana?

Onsite parking is limited.

Are there any beaches close to Casa Dona Susana?

Yep, Casa Dona Susana is a short 2-minute walk from Playa de los Muertos. Fun beach activities include scuba diving.

Does Casa Dona Susana have a pool?

Yep, and guests love it! Casa Dona Susana has an outdoor pool. The pool is open 10 AM to 10 PM.

Is Casa Dona Susana family-friendly?

No, Casa Dona Susana is an adults-only property.

Is there a free airport shuttle available at Casa Dona Susana?

No, Casa Dona Susana does not offer an airport shuttle service.

Is there a bar or restaurant at Casa Dona Susana?

Yep, you can grab a meal at Casa Dona Susana's onsite restaurant.

What time are check-in & check-out at Casa Dona Susana?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Casa Dona Susana?

No, pets are not allowed.

Casa Dona Susana Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 547 out of 1007 reviews
Rating 8 - Good. 281 out of 1007 reviews
Rating 6 - Okay. 98 out of 1007 reviews
Rating 4 - Poor. 56 out of 1007 reviews
Rating 2 - Terrible. 25 out of 1007 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mario

Liked: Cleanliness, property conditions & facilities, room comfort
Best vacation in PV
Our stay at Casa Donna Susana was amazing. The staff was very helpful and attentive. The hotel is small and beautiful. It was like staying in the 1950s. The hotel was quite each night with no noise. We choose the all inclusive option. Best way to stay. You have access to the buffet which was small but hand cooked to order. All meals were enjoyable. Beach access was easy with staff helping with everything. Staying here, you are walking distance to everything. We will be coming back soon
Stayed 5 nights in Nov 2024

10/10 Excellent

Patricia

Loved the location and the cute boutique hotel as well as the use of Los Arcos. The staff were very pleasant and helpful. It was a pleasure to stay at your hotel.
Stayed 6 nights in Nov 2024

10/10 Excellent

Jerry

Liked: Cleanliness, property conditions & facilities
Stayed 10 nights in Oct 2024

4/10 Poor

Andrea

Liked: Cleanliness
Disliked: Staff & service
Stayed 6 nights in Nov 2024

6/10 Okay

Candice

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness
They need to figure out with their staff what is and what is not included in the "all inclusive" as we were constantly given conflicting information.
Stayed 3 nights in Nov 2024

10/10 Excellent

Shawna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here before. I love this quaint hotel. The roof top pool is great! Lots of comfy longers with a bar for drinks and food. The entire staff are AMAZING. Tatiana, Silverton thank you. The rooms are clean, nothing fancy and quite small. However we were upgraded and our unit had a fully stocked kitchenette. The beds are very FIRM. The room was nice and quiet and provided me a wonderful sleep. We received an upgrade which included a room upgrade, breakfast at the sister hotel los arcos and a free 15 min massage. All of which were fantastic. The breakfast buffet is amazing. Done to order pancake, french toast and egg stations. Along with a huge selection of food. Something for everyone. I love Casa Dona... in fact I'm returning for Christmas!
Stayed 2 nights in Nov 2024

8/10 Good

Amy

Liked: Cleanliness, amenities, property conditions & facilities
Great location about two blocks from the beach and one can use the amenities at Los Arcos. The rooftop pool is nice, but take care as it's slippery on the floor. My room was spacious and clean, though quite noisy directly opposite the elevator and with street noise, so bring earplugs. Food at Los Arcos is good with decent selection and hours. The snack bar upstairs at Casa Dona Susana is open for limited hours and the menu is somewhat deceptive - only the items with a pale yellow star is included if you're on the AI meal plan (eyeroll). Although the hotel indicates they offer exchange services, front desk staff were not helpful in breaking a 100 peso bill which makes tipping staff challenging (yet they'll insist you need a porter for your small wheelie carryon). Good supply of drinking water provided.
Stayed 2 nights in Nov 2024

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve been coming to Casa Doña for years and it keep getting better! The room upgrade was very nice, huge room, large comfy bed and loved the large shower. Perfect water pressure, easy to use a/c and enough English channels to keep us entertained those few times we were watching. Nice sized fridge, coffee maker and a very nice sized balcony. The daily breakfast is always delicious and it’s an easy walk to the beach and Malecon. Rooftop pool has comfy sun loungers and a cute cafe…reasonable prices, too! Love it here, keep up the good work!
Stayed 3 nights in Nov 2024

10/10 Excellent

Lyne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hôtel boutique of near 40 rooms, we had the All inclusive formula and the meals were at the playa Los Arcos a great ressort just a street to cross, food, service were great
Stayed 14 nights in Nov 2024

10/10 Excellent

danny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, nice rooftop pool. Wish the rooftop pool bar was open. I will be back, love this place.
Stayed 7 nights in Sep 2024

10/10 Excellent

Lauren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay definitely will be returning
Stayed 7 nights in Nov 2024

10/10 Excellent

Robbie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at the Casa Dona Susana in mid October. We had stayed at the Los Arcos suites across the street five years ago with a balcony facing CDS and thought we would like to give it a try one time. I remember reading reviews of CDS back then and the only negative review I remember was someone who got a small room with no windows. Well, when we checked in we got a small room with one window facing a wall and the other window facing the hallway. So we checked with the front desk and luckily they had a few much larger rooms with balconies and we were able to switch, just had to pay for the difference in room price. The big bonus of staying at either the CDS or Los Arcos suites, is you have access to the beach and amenities of the Los Arcos Hotel. CDS is a really nice boutique hotel located a block off the beach and walking distance to all of the best restaurants in the Romantic Zone. A bonus is their roof top pool which is a nice quite place to cool down in the pool or get some sun in one of the loungers. Wifi was good but it only worked on our iPhones, but not our Android tablets.
Stayed 7 nights in Oct 2024

10/10 Excellent

Oscar Medina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 6 nights in Nov 2024

10/10 Excellent

Krystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop pool was amazing as well as the staff!
Stayed 5 nights in Nov 2024

8/10 Good

Craig

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location was very desirable. The staff were professional and friendly. The cleanliness of the room was very good.
Stayed 4 nights in Nov 2024

10/10 Excellent

Dina, Paramount

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
.
Stayed 3 nights in Nov 2024

8/10 Good

illana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful property and the staff were great. The windows in our room had a film on them so we were not able to look out. Just made it feel dark. My bed was very firm and quite uncomfortable. I would stay again as we enjoyed the property and the area.
Stayed 7 nights in Nov 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was upgraded to a suite for free. Since I booked through Expedia, I also received a free breakfast buffet each day at their sister hotel, which was well worth it. There was also a free 15 in massage that I didn't take advantage of.
Stayed 6 nights in Nov 2024

2/10 Terrible

Carla

Disliked: Cleanliness, property conditions & facilities
As far as hotels go, this was definition our worst stays. The musty odor was horrible and a leaky humidifier was the only option to try which didn’t work. Our clothes smelled so bad when we left. Beds are old and it is run down.
Stayed 1 night in Nov 2024

6/10 Okay

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities
A very typical older traditional hotel. Bed was quite hard. Bonus points for a nice rooftop with comfy loungers at the pool, and a cute bar area. Downside- no area down in the lobby to sit and wifi in the rooms, of course, was poor. This hotel gives you access to their beach side hotel as well, and there are more nice pools and beach service there to enjoy. All the staff were very nice and helpful.
Stayed 1 night in Nov 2024

8/10 Good

Shonta

Nice quaint boutique type hotel with lovely Mexican decor. The staff was wonderful. Very walkable.
Stayed 7 nights in Oct 2024

10/10 Excellent

Richard, Bella Vista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely staff and the room was wonderful and charming. Just right for one or two people. If I could make one suggestion, it would be to allow at least one guest over to visit and also enjoy the wonderful spaces. I know the hotel restricts this for safety purposes. It would just be nice to share the experience with others. Responsibly, of course. Great place overall!
Stayed 7 nights in Oct 2024

8/10 Good

Sabino, Sunnyvale

Liked: Cleanliness
Nice location and convenient access to the beach and local restaurants
Stayed 3 nights in Sep 2024

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
excellent
Stayed 6 nights in Oct 2024

8/10 Good

Carlos Armando Franco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price
Stayed 4 nights in Oct 2024