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Hyatt Ziva Puerto Vallarta - All-inclusive

4.5 star property
Luxury property on the beach, with 4 outdoor pools

Photo gallery for Hyatt Ziva Puerto Vallarta - All-inclusive

Children's activities
Poolside bar
Beach bar
Lobby
Swim Up King(18+only)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
The current price is NZ$682
includes taxes & fees
29 Apr - 30 Apr

Explore the area

Map
Carretera Barra de Navidad, Km. 3.5 Zona Hotelera Sur, Puerto Vallarta, 48390
  • Conchas Chinas Beach
    ‪9 min walk‬
  • Malecon
    ‪5 min drive‬
  • Playa de los Muertos
    ‪10 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪34 min drive‬

Room options

View all photos for Ocean Front King

Ocean Front King

Ocean Front King

Highlights

Air conditioning
Free minibar items
LED TV
Private bathroom
Rainfall showerhead
Hairdryer
Bathrobes
Eco-friendly toiletries
  • 44 sq m
  • Sleeps 3

View all photos for Ocean View Balcony Double

Free minibar, in-room safe, desk, iron/ironing board

Ocean View Balcony Double

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Private bathroom
Rainfall showerhead
Hairdryer
Bathrobes
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean Front Double

Ocean Front Double

Ocean Front Double

Highlights

Air conditioning
Free minibar items
LED TV
Private bathroom
Rainfall showerhead
Hairdryer
Bathrobes
Eco-friendly toiletries
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean View Suite King

Club Ocean View Suite King

Club Ocean View Suite King

Highlights

Air conditioning
Club Lounge
Free minibar items
LED TV
Private bathroom
Rainfall showerhead
Hairdryer
Bathrobes
  • 65 sq m
  • Sleeps 4

View all photos for Club Ocean View Suite Double

Terrace/patio

Club Ocean View Suite Double

Highlights

Air conditioning
Club Lounge
Free minibar items
LED TV
Private bathroom
Rainfall showerhead
Hairdryer
Bathrobes
  • 65 sq m
  • Sleeps 5

View all photos for Ocean View Double

Free minibar, in-room safe, desk, iron/ironing board

Ocean View Double

Highlights

Air conditioning
Free minibar items
LED TV
Private bathroom
Rainfall showerhead
Hairdryer
Bathrobes
Eco-friendly toiletries
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View King

Free minibar, in-room safe, desk, iron/ironing board

Ocean View King

Highlights

Air conditioning
Free minibar items
LED TV
Private bathroom
Rainfall showerhead
Hairdryer
Bathrobes
Eco-friendly toiletries
  • 44 sq m
  • Sleeps 3

View all photos for Club Ocean Front Hot Tub King

Club Ocean Front Hot Tub King

Club Ocean Front Hot Tub King

Highlights

Private hot tub
Air conditioning
Club Lounge
Free minibar items
LED TV
Private bathroom
Rainfall showerhead
Hairdryer
  • 65 sq m
  • Sleeps 4

View all photos for Club Ocean Front Hot Tub Double

Club Ocean Front Hot Tub Double

Club Ocean Front Hot Tub Double

Highlights

Private hot tub
Air conditioning
Club Lounge
Free minibar items
LED TV
Private bathroom
Rainfall showerhead
Hairdryer
  • 65 sq m
  • Sleeps 5

View all photos for Swim Up King(18+only)

Free minibar, in-room safe, desk, iron/ironing board

Swim Up King(18+only)

Highlights

Air conditioning
Free minibar items
LED TV
Private bathroom
Rainfall showerhead
Hairdryer
Bathrobes
Eco-friendly toiletries
  • 44 sq m
  • Sleeps 3

View all photos for Swim Up Double(18+only)

Free minibar, in-room safe, desk, iron/ironing board

Swim Up Double(18+only)

Highlights

Air conditioning
Free minibar items
LED TV
Private bathroom
Rainfall showerhead
Hairdryer
Bathrobes
Eco-friendly toiletries
  • 44 sq m
  • Sleeps 4

View all photos for Double

Free minibar, in-room safe, desk, iron/ironing board

Double

Highlights

Air conditioning
Free minibar items
LED TV
Private bathroom
Rainfall showerhead
Hairdryer
Bathrobes
Eco-friendly toiletries
  • 44 sq m
  • Sleeps 4

View all photos for Ocean View Balcony King

Ocean View Balcony King

Ocean View Balcony King

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Private bathroom
Rainfall showerhead
Hairdryer
Bathrobes
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Plunge Pool Suite King

One Bedroom Plunge Pool Suite King

One Bedroom Plunge Pool Suite King

Highlights

Air conditioning
Club Lounge
Free minibar items
LED TV
Separate bedroom
Private bathroom
Rainfall showerhead
Hairdryer
  • 116 sq m
  • Sleeps 3

View all photos for Club Ocean View Swim up Suite Double (18+ only)

Club Ocean View Swim up Suite Double (18+ only) | Living area

Club Ocean View Swim up Suite Double (18+ only)

Highlights

Air conditioning
Club Lounge
Free minibar items
LED TV
Private bathroom
Rainfall showerhead
Hairdryer
Bathrobes
  • Sleeps 4
  • 2 Double Beds and 1 Queen Sofa Bed

View all photos for King

Free minibar, in-room safe, desk, iron/ironing board

King

Highlights

Air conditioning
Free minibar items
LED TV
Private bathroom
Rainfall showerhead
Hairdryer
Bathrobes
Eco-friendly toiletries
  • 44 sq m
  • Sleeps 3

View all photos for Club Ocean View Swim Up Suite King (18+only)

Club Ocean View Swim Up Suite King (18+only) | Living area

Club Ocean View Swim Up Suite King (18+only)

Highlights

Air conditioning
Club Lounge
Free minibar items
LED TV
Private bathroom
Rainfall showerhead
Hairdryer
Bathrobes
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

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Exterior

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About the area

Puerto Vallarta

A luxury stay in Puerto Vallarta awaits you at Hyatt Ziva Puerto Vallarta - All-inclusive. You'll be 1.8 km (1.1 mi) from Playa de los Muertos and 4.2 km (2.6 mi) from Malecon. Highlights at this all-inclusive property include 5 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at Vita Mar Spa can include deep-tissue massages, hot stone massages, detox wraps and body wraps along with access to the sauna. The theme restaurant, Casa Grande, serves Mexican cuisine and is open for dinner. With 6 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find cabanas, and enjoy the on-site gym and outdoor tennis court. 12296 square feet (1142 square metres) of event facilities include 8 meeting rooms and conference space, and other business amenities include a business centre and coworking space. Plus you'll find a hot tub, a children's swimming pool and a coffee shop/cafe. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 4.5-property class Conchas Chinas property include Cruise Ship Terminal and Bay of Banderas.

What's nearby

  • Conchas Chinas Beach - 9 min walk - 0.8 km
  • Los Muertos Pier - 3 min drive - 2.3 km
  • Malecon - 5 min drive - 4.2 km
  • Playa de los Muertos - 10 min drive - 2.3 km
  • Garza Blanca Beach - 11 min drive - 4.5 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 34 min drive

Restaurants

  • ‪Sapphire Ocean Club | Bistrot Local - ‬3 min drive
  • ‪Blaze Grill - ‬2 min walk
  • ‪Blue Chairs Roof Top - ‬3 min drive
  • ‪Melanzane - ‬1 min walk
  • ‪Pureza - ‬2 min walk

About this property

Hyatt Ziva Puerto Vallarta - All-inclusive

Luxury property on the beach, with 4 outdoor pools
Hyatt Ziva Puerto Vallarta - All-inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sunloungers. At Hyatt Ziva Puerto Vallarta - All-inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar and a poolside bar. This all-inclusive property also offers a children's pool, outdoor tennis courts and a hot tub. Self parking is free.

This 4.5-star Puerto Vallarta property is smoke free.

  • 335 guestrooms or units
  • 11 levels
  • 2 buildings
  • 5 dining venues
  • 6 bars or lounges
  • 12296 sq ft of conference space
  • 1142 sq. m of conference space
  • Built in 1969
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Hyatt Ziva Puerto Vallarta - All-inclusive offers 335 air-conditioned accommodations with free minibar items and laptop-compatible safes. LED televisions come with premium satellite channels. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Vita Mar Spa has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

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Exterior

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • 5 restaurants
  • 6 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Blaze
  • Casa Grande
  • Melanzane
  • Pureza
  • Vivaz Buffet

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Outdoor tennis court

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 12,296 square feet of conference space
  • 8 meeting rooms
  • Business centre
  • Coworking space

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.

Property is also known as

Hyatt Ziva Puerto Vallarta All Inclusive All-inclusive property
Hyatt Ziva Puerto Vallarta
Hyatt Ziva
Hyatt Ziva Puerto Vallarta In

Frequently asked questions

What is the cancellation policy at Hyatt Ziva Puerto Vallarta - All-inclusive?

Hyatt Ziva Puerto Vallarta - All-inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Ziva Puerto Vallarta - All-inclusive?

As of 29 Mar 2025, prices found for a 1-night stay for 2 adults at Hyatt Ziva Puerto Vallarta - All-inclusive on 29 Apr 2025 start from NZ$682.27, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Ziva Puerto Vallarta - All-inclusive?

Yep, Hyatt Ziva Puerto Vallarta - All-inclusive has a free self car park.

Are there any beaches close to Hyatt Ziva Puerto Vallarta - All-inclusive?

Yep, Hyatt Ziva Puerto Vallarta - All-inclusive is on Playa Estaca, which travelers give top marks. Fun beach activities include yoga, volleyball and jet skiing. You can also find motor boats.

Is there a spa on site at Hyatt Ziva Puerto Vallarta - All-inclusive?

Yep, Vita Mar Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Hyatt Ziva Puerto Vallarta - All-inclusive have a pool?

Hyatt Ziva Puerto Vallarta - All-inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Hyatt Ziva Puerto Vallarta - All-inclusive?

Hyatt Ziva Puerto Vallarta - All-inclusive features 4 outdoor pools, a full-service spa and 5 restaurants. All guestrooms come with 24-hour room service and free minibar items.

What makes Hyatt Ziva Puerto Vallarta - All-inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Hyatt Ziva Puerto Vallarta - All-inclusive.

Is there a free airport shuttle available at Hyatt Ziva Puerto Vallarta - All-inclusive?

No, Hyatt Ziva Puerto Vallarta - All-inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hyatt Ziva Puerto Vallarta - All-inclusive?

Yep, they've got a beach bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hyatt Ziva Puerto Vallarta - All-inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hyatt Ziva Puerto Vallarta - All-inclusive?

No, only service animals are allowed.

Hyatt Ziva Puerto Vallarta - All-inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 914 out of 1422 reviews
Rating 8 - Good. 277 out of 1422 reviews
Rating 6 - Okay. 125 out of 1422 reviews
Rating 4 - Poor. 62 out of 1422 reviews
Rating 2 - Terrible. 44 out of 1422 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Isaac Reyes

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property needs serious upgrades and needs more dining options with Great food. The pools were dirty and the coffee shop needs better coffee and staff training on how to make coffee. Very disappointed will not be returning. We were willing to pay for early checkin since we arrived at 8am and they were not at all accommodating. We had to wait for our room until 3 pm. We were on no sleep from catching the red eye.
Stayed 3 nights in Oct 2024

10/10 Excellent

Wendy Paola Herrarte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing environment and great food
Stayed 5 nights in Dec 2024

8/10 Good

Lorenzo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

chirdeep

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time
Stayed 4 nights in Dec 2024

4/10 Poor

sandhya

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Amenities
My shower was not working, the security lack was not working. One of the restaurants was closed. The only buffet restaurant served same food every single day. Looked like the left over food from previous day was being used. No drinks menu. The entertainment was very low quality. I will not recommend anyone or come back to this property.
Stayed 4 nights in Dec 2024

10/10 Excellent

Mahta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great food and the resort is spread out so no one section is too crowded. Really great experience and beautiful backdrop of forest.
Stayed 7 nights in Dec 2024

10/10 Excellent

Megan

Liked: Property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

JAECHEON

Liked: Cleanliness
Stayed 4 nights in Dec 2024

6/10 Okay

Weirui

Travelled with group
Disliked: Staff & service
Air conditioning is smelling. Dining arrangement is very low efficiency. Buffet only open in limited time. Not very good dishes.
Stayed 6 nights in Dec 2024

6/10 Okay

Solmaz

Travelled with family
Food mediocre
Stayed 3 nights in Dec 2024

10/10 Excellent

Megan

Liked: Cleanliness
Stayed 3 nights in Dec 2024

10/10 Excellent

JIANJUN

Stayed 4 nights in Dec 2024

10/10 Excellent

Pauline

Stayed 3 nights in Dec 2024

8/10 Good

stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Beautiful beach front property. There was lots of construction that was literally next door and above our rooms.
Stayed 4 nights in Dec 2024

10/10 Excellent

Kaiwen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some renovation in one of the building, so some smell of oil painting, but the room and everything else is GREAT.
Stayed 5 nights in Dec 2024

10/10 Excellent

Mostafa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beailutiful beach, nice area, friendly staff. Everything was perfect during our stay. Highly recommend.
Stayed 6 nights in Dec 2024

10/10 Excellent

Hannah Renae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Tatev

Stayed 5 nights in Dec 2024

8/10 Good

Marie

Liked: Cleanliness, property conditions & facilities
Good but step up in specific restaurants
Overall a very nice experience. Only thing I would add is that the national restaurants, like 'Italian', 'Asian', etc ought to have chefs that have knowledge in cooking that type of food.
Stayed 7 nights in Dec 2024

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I thought the property itself was great. It was beautiful, the beach was great and the views were awesome. The room was nice and comfortable. It could have used two chairs instead of one. Not sure why there was a window in the shower to the main room. I thought the food was average at best. Some good items in the buffet but generally most of the dishers were average or below. The best food was at the hut outside near the pool. Some of the things they had like the Ahi bowl were outstanding. The entertainment at night was average.
Stayed 5 nights in Dec 2024

8/10 Good

Robyn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Dec 2024

8/10 Good

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Celeste

Stayed 8 nights in Nov 2024

4/10 Poor

Sohail

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Our room smelled so bad of pain anytime the ac turned out. One day it got so bad I literally had a headache and my husband came into the room he said it’s not safe to be breathing this. We informed the management and they told us to transfer rooms. I left behind my band new sunglasses in the old room. They were never taken or worn on the trip. I have contacted them multiple times without any response. I believe the staff took my sunglasses. They were expensive. We love Hyatt ziva cancun but this property does not have the same customer service. I will not be staying at Hyatt ziva properties any longer. The lack of communication is unbelievable
Stayed 3 nights in Nov 2024