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Velas Vallarta Suites Resort All Inclusive

4.5 star property
Luxury property on the beach, with 2 outdoor pools

Photo gallery for Velas Vallarta Suites Resort All Inclusive

Exterior
Private beach, free beach cabanas, sun-loungers, beach umbrellas
Private beach, free beach cabanas, sun-loungers, beach umbrellas
Private beach, free beach cabanas, sun-loungers, beach umbrellas
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
The current price is NZ$720
includes taxes & fees
8 Apr - 9 Apr

Explore the area

Map
Paseo de la Marina Norte 585, Marina Vallarta, Puerto Vallarta, JAL, 48354
  • International Convention Center
    ‪1 min walk‬
  • Cruise Ship Terminal
    ‪5 min drive‬
  • Malecon
    ‪8 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪11 min drive‬

Room options

View all photos for 2 Bedroom Lock Off

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

2 Bedroom Lock Off

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 127 sq m
  • Ocean view
  • Sleeps 5
  • 2 King Beds

View all photos for Family Suite, 3 Bedrooms

View from room

Family Suite, 3 Bedrooms

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 129 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 2 Single Beds

View all photos for Superior Suite (Master)

Superior Suite (Master)

Superior Suite (Master)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
  • 178 sq m
  • Ocean view
  • Sleeps 7
  • 2 King Beds, 1 Single Bed, 1 Large Single Bed and 1 Single Sofa Bed

View all photos for Deluxe Suite, 1 Bedroom

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Suite, 1 Bedroom

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 91 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Oceanfront

Suite, Oceanfront

Suite, Oceanfront

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 250 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Studio

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Studio

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
Dining table
  • 36 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Suite, 1 Bedroom, Ocean View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 Bedroom, Ocean View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 80 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Family Suite, 2 Bedrooms

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Family Suite, 2 Bedrooms

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 98 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

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About the area

Puerto Vallarta

A luxury stay in Puerto Vallarta awaits you at Velas Vallarta Suites Resort All Inclusive. Within steps you'll find International Convention Center and Marina Vallarta Golf Club within a 10-minute stroll. Highlights at this all-inclusive property include 2 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and reflexology. The fine-dining restaurant, Andrea, serves international cuisine and is open for breakfast, lunch and dinner. With 2 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find free cabanas, and enjoy the 3 outdoor tennis courts and free kids' club. 6997 square feet (650 square metres) of event facilities include a meeting room and a conference centre, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas, a gym and a lazy river. Each morning free breakfast is served. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 4.5-property class Marina Vallarta property include Cruise Ship Terminal and Malecon.

What's nearby

  • International Convention Center - 1 min walk - 0.1 km
  • El Faro Lighthouse - 12 min walk - 1.0 km
  • Cruise Ship Terminal - 5 min drive - 4.1 km
  • La Isla - 5 min drive - 4.9 km
  • Malecon - 8 min drive - 8.7 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 11 min drive

Restaurants

  • ‪Restaurante Andrea - ‬2 min walk
  • ‪Restaurante la Ribera - ‬4 min walk
  • ‪Viña & Salvatore’s Wine Bar - ‬12 min walk
  • ‪Lobby Bar, Casa Magna, Marriott - ‬7 min walk
  • ‪La Terrazza Di Roma - ‬11 min walk

About this property

Velas Vallarta Suites Resort All Inclusive

Luxury property on the beach, with 2 outdoor pools
Velas Vallarta Suites Resort All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the sandy beach. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sunloungers. At Velas Vallarta Suites Resort All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 2 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Puerto Vallarta property.

  • 209 guestrooms or units
  • 8 levels
  • 3 buildings
  • 2 dining venues
  • 2 bars or lounges
  • 6997 sq ft of conference space
  • 650 sq. m of conference space
  • Built in 1991
  • Full breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
  • Swim-up bar
Velas Vallarta Suites Resort All Inclusive offers 209 accommodations, which are accessible via exterior corridors and feature free minibar items and a safe. This individually decorated and furnished accommodation includes dining tables. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. 42-inch plasma televisions come with premium cable channels. Accommodation at this 4.5-star property has kitchens with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 17 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Andrea
  • La Ribera

Things to do

  • 2 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Lazy river
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Dining table
  • Free children's club
  • Free cot
  • Grocery/convenience store
  • In-room babysitting
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (6,997 square foot of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch plasma TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Free bottled water
  • Free stocked minibar
  • Hob
  • Kitchen
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20 per person (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Velas Suites Inclusive
Velas Suites Resort Inclusive
Velas Vallarta
Velas Vallarta All Inclusive
Velas Vallarta Suites
Velas Vallarta Suites All Inclusive
Velas Vallarta Suites Resort
Velas Vallarta Suites Resort All Inclusive
Velas Suites Resort All Inclusive
Velas Suites
Velas Vallarta Suites Resort All Inclusive Puerto Vallarta
Velas Vallarta Suites Puerto Vallarta
Velas Suites All Inclusive
Velas Vallarta Suites Resort All Inclusive Puerto Vallarta

Frequently asked questions

What is the cancellation policy at Velas Vallarta Suites Resort All Inclusive?

Velas Vallarta Suites Resort All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Velas Vallarta Suites Resort All Inclusive?

As of 29 Mar 2025, prices found for a 1-night stay for 2 adults at Velas Vallarta Suites Resort All Inclusive on 8 Apr 2025 start from NZ$719.64, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Velas Vallarta Suites Resort All Inclusive?

Yep, Velas Vallarta Suites Resort All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Velas Vallarta Suites Resort All Inclusive?

The closest beach to Velas Vallarta Suites Resort All Inclusive is Nuevo Vallarta Beach (4.8 km).

Is there a spa on site at Velas Vallarta Suites Resort All Inclusive?

Yep, there is an onsite spa at Velas Vallarta Suites Resort All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Velas Vallarta Suites Resort All Inclusive have a pool?

Yep, and guests love it! Velas Vallarta Suites Resort All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Velas Vallarta Suites Resort All Inclusive have a waterslide?

No, but it has a waterpark and lazy river.

What luxury perks are available at Velas Vallarta Suites Resort All Inclusive?

Velas Vallarta Suites Resort All Inclusive features a private beach, 2 outdoor pools and a full-service spa. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Velas Vallarta Suites Resort All Inclusive a romantic place to stay?

Couples spa treatments and beachfront dining, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Velas Vallarta Suites Resort All Inclusive.

Is Velas Vallarta Suites Resort All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Velas Vallarta Suites Resort All Inclusive is a hit with families.

Does Velas Vallarta Suites Resort All Inclusive serve breakfast?

Yeah, free full brekkie is served daily.

Is there a free airport shuttle available at Velas Vallarta Suites Resort All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Velas Vallarta Suites Resort All Inclusive?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Velas Vallarta Suites Resort All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Velas Vallarta Suites Resort All Inclusive?

No, pets are not allowed.

Is there a golf course on site at Velas Vallarta Suites Resort All Inclusive?

There isn't one on site, but Marina Vallarta Golf Club is a short 7-minute walk away.

Velas Vallarta Suites Resort All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 772 out of 1142 reviews
Rating 8 - Good. 248 out of 1142 reviews
Rating 6 - Okay. 77 out of 1142 reviews
Rating 4 - Poor. 23 out of 1142 reviews
Rating 2 - Terrible. 22 out of 1142 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service
Excellent!!!
Stayed 4 nights in Dec 2024

10/10 Excellent

Rakshit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2024

6/10 Okay

Christine

10/10 Excellent

Raul

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very calm and family oriented. Not a lot of drunk youngsters wondering around making trouble like at other resorts. I’ll be going back.
Stayed 6 nights in Dec 2024

2/10 Terrible

Brandon

Stayed 1 night in Dec 2024

8/10 Good

DHANANJAY

Stayed 3 nights in Nov 2024

10/10 Excellent

Caroline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place. Great staff.
Stayed 7 nights in Dec 2024

10/10 Excellent

Deatte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean founds a very friendly staff. Wish there would have been more dining options.
Stayed 7 nights in Dec 2024

10/10 Excellent

Lorenzo G.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT VIP SERVICES ! THIS IS THE WAY A ALL INCLUSIVE RESORT SHOULD BE RAN EVERY WHERE IN THE WORLD !
Stayed 1 night in Dec 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service, Great Location
The Velas Vallarta Suites is a perfect place for family of couples vacation. The service is the best, everybody there was focus on taking care of our needs. The location if very convenient, a few minutes from the international airport, right on the beach, walking distance to the Marina golf course. There are activities everyday. I score this place a 10/10.
Stayed 4 nights in Dec 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so kind and the food was great.
Stayed 4 nights in Nov 2024

10/10 Excellent

Stephen Jack

Liked: Cleanliness, staff & service, property conditions & facilities
The property overall was very nice and well maintained. Although limited on dining, there was a nice selection between menu items and the salad bar. Room was okay -thought we were in a king bed instead placed in a double so killed the romance portion of the trip. Veronica was amazing at check in - easiest time I have had in years. Angel at the Andrea restaurant was incredible. Oney at La Ribeira provided incredible service every time. The real standout was Edwin at the beach/pools. He made our trip even better so a big thank you to him. My main complaint is with the dreaded pool chair reservations aka towel club. Hard to find a chair unless you come down at day break. Not uncommon for a family to reserve 5 chairs with towels and the nearest table with their bags. We even witnessed a family take up 2 beach cabanas and yes pool side reservations as well. The resort leaves laminated cards but no enforcement. So if you go during a busy week be prepared to be frustrated. Overall a nice clean low end type of resort with two restaurants, a couple pools and an amazing staff well suited for a family get away.
Stayed 10 nights in Nov 2024

10/10 Excellent

Richard Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort staff were all so nice and genuinely happy to help you. Ricardo at La Ribera restaurant took such good care of us.The grounds are perfectly manicured and absolutely beautiful. It seriously looks like Disneyland. This was our second time here and we absolutely love this place. We can't say enough good things about it. That's why it has such good reviews.
Stayed 7 nights in Nov 2024

10/10 Excellent

Abdul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was excellent, service was also excellent. We actually received the upgrade because of Expedia. Lots of activities for kids. Overall a great experience.
Stayed 6 nights in Nov 2024

8/10 Good

Mark Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel with all inclusive choice, there are a few things I would change : More buffet choices or rotation of buffet choices not always the same Make one of the pools and adults only (the one with the fountain) Do not allow people to eat while inside the pool Have pool bartenders pick up cups left by people around the pools Have some one sweep around pool area Have better night entertainment Workers are very friendly and will help you with anything they can, they go out of their way to help you and make you feel well taken care off. Rooms are cleaned every day and at night a lady will come to ask if you need anything (tip her)
Stayed 10 nights in Nov 2024

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super nice and helpful. Kids loved the pools and proximity to the beach. The 3bd suite we were upgraded to was a bit dated but clean and very comfortable. The breakfasts were great but the rest of the food options weren’t very tasty. Would have loved more simple and loc options.
Stayed 5 nights in Nov 2024

6/10 Okay

Maxwell Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and area was beautiful the staff went over and beyond my only complaint is the resort food was not that good too much butter on everything lol but it didn’t ruin anything I would come back again!
Stayed 3 nights in Nov 2024

10/10 Excellent

Nancy

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Jamie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful property with great staff. Everything was perfect!
Stayed 7 nights in Nov 2024

10/10 Excellent

Carlos

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs more food / restaurant options
Stayed 4 nights in Nov 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful. The food is very, very good! Our room was upgraded when we arrived, was very nice. We had an amazing 4 days! Totally worth the $.
Stayed 5 nights in Nov 2024

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, Heriberto and Francisco and the staff at Andrea made us fans of Velas! Heriberto is such a great culinary guide that I deferred to him with every meal selection and drink pairing. Francisco was also extremely attentive and when we saw him working at different stations, he went out of his way to make us feel welcome. These people are the true asset of this place. Velas is close to the airports, so the ride is short. However, it is still in a secluded posh beach front area that feels so far from The airport. Our Expedia level gave us upgrades, including free transport/room upgrades/extra amenities. Velas was extremely communicative when I was making arrangements for the transportation from the airport. When we landed at PVR, I got confused and was suckered in by the time share ppl. DON’T make this mistake. Exit past them. Before leaving the airport, turn left . The VIP desk that manages the transportation is behind that bar on the left as you are facing the doors to exit PVR. The hotel is in the Puerto Vallarta Marina zone. It is about a 15 minute leisurely walk through safe streets. There are also cabs stationed throughout in case you want to quit walking or bough too much stuff to carry. Upon arrival, we were greeted warmly and checked in promptly. We were offered the upgraded room, but elected to keep the original one. Our room was great and had a kitchen, but we barely used it since we had the all inclusive package. The staff made this stay!!!!
Stayed 7 nights in Nov 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We (my wife , two year old and two month old) stayed in the studio room 3601. It has a small balcony with beautiful view of sunrise and part of the beach. The service is exceptional. The food is delicious, I recommend the steaks over the seafood. The pools are spacious, we went in November not that many people. The beach is nice. The room has air conditioning and snacks and beverages at your disposal. It's located close to the marina (maybe a 30 min walk). To me it seemed a little overpriced but I think it's because of inflation right now so everything is high.
Stayed 5 nights in Nov 2024

10/10 Excellent

Gavin Rhys

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, I have celiac disease and a rare anaphylaxis to gluten. The staff was very understanding and were able to accommodate for me. Overall an amazing experience
Stayed 7 nights in Nov 2024