Grand Palladium Bávaro Suites Resort & Spa - All Inclusive (Punta Cana, DOM): Reviews & Deals

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On private beach with 6 outdoor pools, near Cortecito Beach

Where to?

Dates

March 2025

April 2025

Overview
Rooms
Location
Policies

Good

Popular amenities

All-inclusive
Bar
Room service
24/7 front desk

Explore the area

Avda. Francia s/n, Playas de Bavaro Higuey, Punta Cana, La Altagracia, 23000

Cortecito Beach
‪3 min walk‬
Cocotal Golf and Country Club
‪11 min drive‬
Los Corales Beach
‪25 min drive‬
Punta Cana (PUJ-Punta Cana Intl.)
‪40 min drive‬

Room options

Premium bedding, pillow-top beds, free minibar, in-room safe

Premium Junior Suite Garden View

Highlights

Furnished balcony or patio

Separate sitting area

Soundproofed

Air conditioning

Free minibar items

Flat-screen TV

Premium bedding

Sofa bed - single

55 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Family Selection Superior Junior Suite Private Pool

Highlights

Furnished balcony or patio

Separate sitting area

Soundproofed

Air conditioning

Free minibar items

Flat-screen TV

Premium bedding

Sofa bed - single

45 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Junior Suite Beachside

Highlights

Furnished balcony or patio

Separate sitting area

Soundproofed

Air conditioning

Free minibar items

Flat-screen TV

Premium bedding

Sofa bed - single

33 sq m
Partial ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Family Selection Family Suite Private Pool

Highlights

Furnished balcony or patio

Separate sitting area

Soundproofed

Air conditioning

Free minibar items

Flat-screen TV

Premium bedding

Sofa bed - single

63 sq m
Sleeps 5
1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

Superior Junior Suite Garden View

Highlights

Furnished balcony or patio

Separate sitting area

Soundproofed

Air conditioning

Free minibar items

Flat-screen TV

Premium bedding

Sofa bed - single

45 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Junior Suite Garden View

Highlights

Furnished balcony or patio

Separate sitting area

Soundproofed

Air conditioning

Free minibar items

Flat-screen TV

Premium bedding

Sofa bed - single

33 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Romance Suite Garden View

Highlights

Furnished balcony or patio

Separate sitting area

Soundproofed

Air conditioning

Free minibar items

Flat-screen TV

Premium bedding

Sofa bed - single

63 sq m
Sleeps 2
1 King Bed and 1 Double Sofa Bed

Romance Suite Private Pool

Highlights

Furnished balcony or patio

Separate sitting area

Soundproofed

Air conditioning

Free minibar items

Flat-screen TV

Premium bedding

Sofa bed - single

63 sq m
Sleeps 2
1 King Bed and 1 Single Sofa Bed

Romance Suite Beachside

Highlights

Furnished balcony or patio

Separate sitting area

Soundproofed

Air conditioning

Free minibar items

Flat-screen TV

Premium bedding

Sofa bed - single

63 sq m
Sleeps 2
1 King Bed and 1 Single Sofa Bed

Rooftop Jacuzzi Terrace Junior Suite

Highlights

Furnished balcony or patio

Separate sitting area

Soundproofed

Air conditioning

Free minibar items

Flat-screen TV

Premium bedding

Sofa bed - single

53 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Family Selection Junior Suite Garden View

Highlights

Furnished balcony or patio

Separate sitting area

Soundproofed

Air conditioning

Free minibar items

Flat-screen TV

Premium bedding

Sofa bed - single

33 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Family Selection Superior Junior Suite Beachside

Highlights

Furnished balcony or patio

Separate sitting area

Soundproofed

Air conditioning

Free minibar items

Flat-screen TV

Premium bedding

Sofa bed - single

45 sq m
Beach view
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Room (Connecting)

Highlights

Furnished balcony or patio

Separate sitting area

Soundproofed

Air conditioning

Free minibar items

Flat-screen TV

Premium bedding

Sofa bed - single

78 sq m
Sleeps 8
1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Junior Suite Garden View Single

Highlights

Furnished balcony or patio

Separate sitting area

Soundproofed

Air conditioning

Free minibar items

Flat-screen TV

Premium bedding

Sofa bed - single

33 sq m
Sleeps 1
1 King Bed

Family Selection Junior Suite Beachside

Highlights

Furnished balcony or patio

Separate sitting area

Soundproofed

Air conditioning

Free minibar items

Flat-screen TV

Premium bedding

Sofa bed - single

33 sq m
Beach view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Family Selection Superior Junior Suite Garden View

Highlights

Furnished balcony or patio

Separate sitting area

Soundproofed

Air conditioning

Free minibar items

Flat-screen TV

Premium bedding

Sofa bed - single

45 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Family Selection Family Suite Garden View

Highlights

Furnished balcony or patio

Separate sitting area

Soundproofed

Air conditioning

Free minibar items

Flat-screen TV

Premium bedding

Sofa bed - single

63 sq m
Sleeps 5
1 King Bed and 1 Double Sofa Bed

Superior Junior Suite Private Pool

Highlights

Furnished balcony or patio

Separate sitting area

Soundproofed

Air conditioning

Free minibar items

Flat-screen TV

Premium bedding

Sofa bed - single

45 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Suite Superior With Garden View

Sleeps 4
2 Double Beds

Single Suite Luxury With View

Sleeps 1
1 Queen Bed and 1 Single Sofa Bed

Double Suite Superior With Garden View

Sleeps 2
1 King Bed OR 2 Double Beds

Double Suite Deluxe With Garden View

Sleeps 2
1 King Bed

Single Suite Superior With Garden View

Sleeps 1
1 Single Bed

Suite Executive With Partial View

Sleeps 3
2 Queen Beds

Suite Junior With Side Sea View

Partial sea view
Sleeps 3
1 Single Sofa Bed and 1 Double Bed

Suite Junior With Side Sea View

Partial sea view
Sleeps 2
1 Double Bed and 1 Single Sofa Bed

Suite Premium With Garden View

Sleeps 4
2 Double Beds

Single Suite Executive With Partial View

Sleeps 1
1 King Bed

Suite Premium With Garden View

Sleeps 3
1 Single Bed and 1 Double Bed

Suite Executive With Partial View

Sleeps 4
2 Queen Beds

Suite Junior With Side Sea View

Partial sea view
Sleeps 3
1 Single Sofa Bed and 1 Double Bed

Double Suite Luxury With View

Sleeps 2
1 Single Sofa Bed and 1 Queen Bed

Triple Suite Executive With Partial View

Sleeps 3
2 Queen Beds

Suite Junior With Garden View

Sleeps 3
1 Single Sofa Bed and 1 Double Bed

Suite Superior With Garden View

Sleeps 4
2 Double Beds

Suite Junior With Side Sea View

Partial sea view
Sleeps 1
1 Double Bed

Triple Suite Premium With Garden View

Sleeps 3
1 Double Bed and 1 Single Bed

Suite Junior With Garden View

Sleeps 2
1 Single Sofa Bed and 1 Double Bed

Single Suite Deluxe With Garden View

Sleeps 1
1 King Bed

Suite Premium With Garden View

Sleeps 1
1 Single Bed

Suite Superior With Garden View

Sleeps 3
1 Single Bed and 1 Double Bed

Suite Junior With Garden View

Sleeps 1
1 Double Bed

Suite Executive With Partial View

Sleeps 4
2 Queen Beds

Double Suite Executive With Partial View

Sleeps 2
1 King Bed

Double Suite Premium With Garden View

Sleeps 2
1 Double Bed

Suite Premium With Garden View

Sleeps 4
2 Double Beds

Triple Suite Superior With Garden View

Sleeps 3
1 Single Bed and 1 Double Bed

Similar properties

3 outdoor pools, pool umbrellas, pool loungers

Pool
Breakfast included
All-inclusive
Spa

for 1 room

includes taxes & fees

26 Mar - 27 Mar

About the area

Punta Cana

Grand Palladium Bávaro Suites Resort & Spa - All Inclusive places you in the heart of Punta Cana, connected to the convention centre and 0.2 km (0.1 mi) from Cortecito Beach. Highlights at this all-inclusive property include 13 restaurants, 6 outdoor swimming pools and a full-service spa. .A day of pampering at Zentropia can include deep-tissue massages, hot stone massages and body scrubs along with aromatherapy and hydrotherapy. The buffet restaurant, La Catedral, serves local and international cuisine and is open for breakfast and dinner. With 2 beach bars and 20 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the 6 outdoor tennis courts and free kids' club. 605 square feet (54 square metres) of event facilities include 7 meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find a casino, free Wi-Fi in public areas and a gym. There's also the convenience of free self parking. .With a stay at this 4-property class Bávaro property, you'll be 17.7 km (11 mi) from Macao Beach.

What's nearby

Cortecito Beach - 3 min walk - 0.3 km
Casino Avalon Princess - 6 min drive - 2.6 km
Cocotal Golf and Country Club - 11 min drive - 6.3 km
Los Corales Beach - 25 min drive - 4.5 km
Bavaro Beach - 36 min drive - 8.7 km

Getting around

Punta Cana (PUJ-Punta Cana Intl.) - 40 min drive

Restaurants

‪Las Torres Restaurant - ‬4 min walk
‪El Behique - ‬7 min walk
‪Helios Restaurante - ‬4 min walk
‪Hemingway Bar - ‬6 min walk
‪Guayacan - ‬4 min walk

About this property

Grand Palladium Bávaro Suites Resort & Spa - All Inclusive

On private beach with 6 outdoor pools, near Cortecito Beach

Grand Palladium Bávaro Suites Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Grand Palladium Bávaro Suites Resort & Spa - All Inclusive, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 13 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 20 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Punta Cana property.

672 guestrooms or units

2 levels

66 buildings

13 dining venues

2 bars on the beach

20 bars or lounges

605 sq ft of conference space

54 sq. m of conference space

Built in 1992

Casino

Karaoke

Deli

Kid's club (free)

Supervised kid's activities (free)

Childcare (surcharge)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Conference centre

Business facilities

Dry cleaning

Self-service laundry

Front desk (24 hours)

Express check-out

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

Newspapers for purchase

On-site shopping

Bellhop

Smoking in designated areas

Bar by the pool

Swim-up bar

Grand Palladium Bávaro Suites Resort & Spa - All Inclusive offers 672 accommodations with MP3 docking stations and free minibar items. Rooms open to furnished balconies or patios. This accommodation has separate sitting areas and is furnished with single sofa beds. Pillowtop beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit with in-room jetted baths, bathrobes, slippers and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Zentropia has 12 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Limited on-site parking
Wheelchair-accessible parking available

Food and drink

13 restaurants
2 beach bars
20 bars/lounges
A poolside bar
A swim-up bar
Snack bar/deli

Restaurants on site

Bambu
La Adelita
La Catedral
La Lola
La Paisana

Things to do

6 outdoor pools
6 outdoor tennis courts
8 gaming tables
8 slot machines
Arcade/game room
Basketball
Beach volleyball
Billiards/pool table
Casino (1,500 square feet of space)
Children's pool
Concerts/live shows
Evening entertainment
Fitness classes
Free children's club
Full-service spa
Games
Health club
Karaoke
Kayaking
Mini golf
Piano
Pilates classes
Rafting
Sailing
Sauna
Scuba diving
Shopping
Skydiving
Snorkelling
Steam room
Table tennis
Water sports equipment
Waterslide
Windsurfing
Yoga classes

Family friendly

6 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's games
Children's pool
Free children's club
Free supervised activities for children
In-room sofa bed
Laundry facilities
Lifeguards on site
Mini golf
Snack bar/deli
Soundproofed rooms
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Newspapers in lobby
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

7 meeting rooms
Business centre
Computer station
Conference centre (605 square foot of space)

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On a private beach
On the waterfront
Outdoor entertainment area
Pool loungers
Pool umbrellas
Terrace

Full-service spa

12 treatment rooms
Aromatherapy
Body scrubs
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Mud bath
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No lift
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible parking
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk

Room amenities

Bedroom

Blackout drapes
Pillowtop mattress
Premium bedding
Single sofa bed

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Jetted bathtub
Private bathroom
Shower/bathtub combination
Slippers
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

Flat-screen TV with cable channels
MP3 dock

Food and drink

Coffee/tea maker
Free bottled water
Free stocked minibar
Room service

Air conditioning (climate-controlled)
Ceiling fan
Desk
Iron/ironing board
Laptop-compatible safe
Phone
Separate sitting area
Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)
Facilities fee: USD 50 per person, per day and includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards; cash is not accepted

Safety features at this property include a smoke detector and a security system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Grand Palladium Bávaro Suites Resort

Grand Palladium Bávaro Suites Resort All Inclusive Punta Cana

Grand Palladium Suites All Inclusive

Grand Palladium Bávaro Suites All Inclusive Punta Cana

Grand Palladium Bavaro Resort Spa

Pallaum Bávaro Suites Inclusi

Frequently asked questions

What is the cancellation policy at Grand Palladium Bávaro Suites Resort & Spa - All Inclusive?

Grand Palladium Bávaro Suites Resort & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Grand Palladium Bávaro Suites Resort & Spa - All Inclusive?

Yep, Grand Palladium Bávaro Suites Resort & Spa - All Inclusive has a free self car park. Onsite parking is limited.

Are there any beaches close to Grand Palladium Bávaro Suites Resort & Spa - All Inclusive?

Yep, Grand Palladium Bávaro Suites Resort & Spa - All Inclusive is a short 3-minute walk from Cortecito Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find water sports equipment.

Is there a spa on site at Grand Palladium Bávaro Suites Resort & Spa - All Inclusive?

Yep, Zentropia is available for guests. It has a hot tub, a steam room, a sauna and a mud bath. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as sports massages.

Does Grand Palladium Bávaro Suites Resort & Spa - All Inclusive have a pool?

Yep, and guests love it! Grand Palladium Bávaro Suites Resort & Spa - All Inclusive has 6 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Grand Palladium Bávaro Suites Resort & Spa - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Grand Palladium Bávaro Suites Resort & Spa - All Inclusive?

Grand Palladium Bávaro Suites Resort & Spa - All Inclusive features a private beach, 2 beach bars and 6 outdoor pools. All guestrooms come with Private jetted baths, pillowtop beds and premium bedding.

What makes Grand Palladium Bávaro Suites Resort & Spa - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Jetted bath and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Grand Palladium Bávaro Suites Resort & Spa - All Inclusive.

Is Grand Palladium Bávaro Suites Resort & Spa - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Grand Palladium Bávaro Suites Resort & Spa - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Grand Palladium Bávaro Suites Resort & Spa - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Grand Palladium Bávaro Suites Resort & Spa - All Inclusive?

No, Grand Palladium Bávaro Suites Resort & Spa - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Palladium Bávaro Suites Resort & Spa - All Inclusive?

Relax with a coldie at the 2 beach bars or 20 lounge bars, and grab a meal at the onsite restaurant that serves local and international cuisine.

What time are check-in & check-out at Grand Palladium Bávaro Suites Resort & Spa - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Palladium Bávaro Suites Resort & Spa - All Inclusive?

No, only service animals are allowed.

Grand Palladium Bávaro Suites Resort & Spa - All Inclusive Reviews

7.4

Good

7.8/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Excellent

Hamilton

12 Dec 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Stayed 5 nights in Dec 2024

6/10 Okay

Marilyn

11 Dec 2024

Liked: Property conditions & facilities

Disliked: Cleanliness

Stayed 4 nights in Nov 2024

10/10 Excellent

craig

6 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Nov 2024

8/10 Good

Ryan

Travelled with family

3 Dec 2024

Liked: Amenities

Resort was great. Food was okay. We booked two rooms and it was difficult to get dinner reservations right after we checked in. We ended up only getting two dinner reservations over a week. Beach was excellent. Pools were amazing. I would stay again. The resort has a lot of potential.

Stayed 7 nights in Nov 2024

10/10 Excellent

Guillermo

Travelled with family

2 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We selected this resort for our family reunion over Thanksgiving, and we were pleasantly surprised by the exceptional quality of the music, entertainment, food, and staff. For those who appreciate Latin music and cuisine, this resort offers an excellent option for your next vacation.

Stayed 7 nights in Nov 2024

10/10 Excellent

Roman, Washington DC

Travelled with family and small children

1 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Large landscaped area, excellent houses, a lot of greenery around, helpful and friendly staff, service, beach, variety of restaurants and bars. Inconvenient restaurant booking system, everything is always busy, it is advisable to diversify the menu on the all-inclusive system. excellent hotel. recommended!

Stayed 7 nights in Nov 2024

10/10 Excellent

Derrik

29 Nov 2024

Stayed 5 nights in Nov 2024

8/10 Good

Arnaldo

Travelled with family

29 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent place to stay ! I recommended

Stayed 5 nights in Nov 2024

6/10 Okay

Moriah

29 Nov 2024

Stayed 3 nights in Nov 2024

6/10 Okay

Halle Anne

Travelled with partner

26 Nov 2024

Liked: Amenities

We had a great time and the resort is beautiful. My biggest complaint was the we ordered room service through the app and by phone 2 times and it never showed up. The staff is quick to round about you to another person who that’s their “area to help” but then you never actually get the help. There are also huge gaps in the availability for convenient food. If you don’t want the breakfast buffet you have to pay a fee to get room service. And then lunch doesn’t start until noon but there’s really no easy place to get something and go to the pool or beach. For an all inclusive huge resort I found casual food and dining to be very difficult.

Stayed 7 nights in Nov 2024

2/10 Terrible

Ivan

25 Nov 2024

Stayed 4 nights in Jul 2024

10/10 Excellent

Edward

Travelled with family

24 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was awesome except our hot tub didn’t work. Kinda bummed but the place is awesome.

Stayed 5 nights in Nov 2024

10/10 Excellent

Juan

Travelled with family, Travelled with partner

22 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff is absolutely amazing and accommodating! Great dining options and great variety of pools and beach spots to lay back and relax unlike many other resorts that have 1-2 pools and you feel like everyone is overly crowded in one spot. This is a beautiful resort and I will definitely be back!

Stayed 7 nights in Nov 2024

4/10 Poor

Mijanou, Bristow

19 Nov 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Our check in took 3 hours because they didnt have the room we paid for available. The beach area is too small. The staff was ok.

Stayed 3 nights in Nov 2024

2/10 Terrible

Cristina

18 Nov 2024

Disliked: Cleanliness, staff & service

Our stay started off poorly with a frustrating check-in process. The front desk agent repeatedly questioned if I had just arrived, going back and forth between the desk and back office without providing any explanation. Despite having completed online check-in and showing confirmation, I was asked for my documents again with no clarity on what was wrong. This lack of communication set a negative tone. The room itself could use updates, as it felt outdated. Our door handle was broken, leaving us trapped inside until a family member helped us get out. Reporting the issue multiple times to different staff members didn’t expedite the repair, which was incredibly frustrating. Guest service was disappointing, with noticeable preferential treatment for foreign guests. As a native of the Dominican Republic, I couldn’t help but feel overlooked. For instance, a waiter provided excellent service to a nearby Caucasian family while we were left waiting for assistance. Housekeeping was fine until the last day. I returned to my room around 4 PM, and despite having the service sign on the door, the bed hadn’t been made. When the housekeeper knocked, I assumed she’d clean the room, but she looked at me and said, “At this time?” I called the front desk, only to be told that service wasn’t limited to mornings, but I just requested extra towels to avoid further frustration. While the hotel offers beautiful views and a family-friendly atmosphere, it lacks sufficient

Stayed 3 nights in Nov 2024

4/10 Poor

ARUN C, monroe township

16 Nov 2024

Disliked: Cleanliness, property conditions & facilities

Stayed 4 nights in Nov 2024

8/10 Good

Nelitza

Travelled with partner

16 Nov 2024

Liked: Cleanliness, amenities, property conditions & facilities

Although they advertise 12 restaurants, None of them were available to book during our 4 days stay. When you go to the front office or guest relations they absolutely don’t care.

Stayed 3 nights in Nov 2024

2/10 Terrible

Ali, Hicksville

Travelled with family

16 Nov 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This was by far the worst experience for us. Room had giant roaches 2 nights in a row. Door lock was faulty and locked out of room for 1 hour and no one ever came to fix. No food reservations, no spa reservations even though we were tricked to attending a lengthy members club presentation. Super slow transportation within the resort. Promised to have decorations in room for daughters birthday multiple times but nothing. Don’t think about booking here! We almost missed our flight since the lobby is far and you need transportation to pick you up within the grounds but they came super late. Wife has food allergies and vegetarian. Food was so bad she only ate fruits and rice. Never coming back and telling all my network to stay away from this poor service hotel! We were constantly lied to and told they’d make things right and never did. I’ve left this same review for them with a response that they will work on it…but they didn’t work on anything while we were there. Avoid this place!

Stayed 4 nights in Nov 2024

10/10 Excellent

Parul j, Emerson

Travelled with group

15 Nov 2024

Liked: Amenities

Best service First day has issue with room Cleanliness but manager was best he changed room and afterwords got best service

Stayed 5 nights in Nov 2024

6/10 Okay

Stephanie

13 Nov 2024

Stayed 4 nights in Sep 2024

10/10 Excellent

Cordell

13 Nov 2024

Stayed 4 nights in Jul 2024

10/10 Excellent

Carmen

13 Nov 2024

6/10 Okay

Brian

11 Nov 2024

Liked: Staff & service

Grounds and staff are nice. Limited entertainment and what you can find is only in Spanish. Very little entertainment at pools

Stayed 8 nights in Nov 2024

10/10 Excellent

Alicia Denise

8 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Oct 2024

10/10 Excellent

Norman Mark

Travelled with family

8 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was courteous and polite

Stayed 5 nights in Oct 2024

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