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Occidental Caribe - All Inclusive

3.5 star property
Family fun on the beach, with 3 outdoor pools, near Cana Bay Golf Club
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Occidental Caribe - All Inclusive

On the beach, white sand, beach towels, beach massages
3 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers
Front of property
8 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Front of property

Reviews

6.4 out of 10

Popular amenities

  • Hot tub
  • Room service
  • All-inclusive
  • Breakfast included
  • Bar
The price is NZ$425
includes taxes & fees
7 Jan - 8 Jan 2025

Explore the area

Map
Carretera Macao - Arena Gorda, s/n, Punta Cana, La Altagracia, 23301
  • Cana Bay Golf Club
    18 min walk
  • Punta Blanca Golf Course
    8 min drive
  • Don Simon Pizzeria
    4 min walk
  • Punta Cana (PUJ-Punta Cana Intl.)
    43 min drive

Room options

View all photos for Superior Room

Free minibar, in-room safe, desk, blackout curtains

Superior Room

Highlights

Air conditioning
Connecting rooms available
Fridge
Free minibar items
LCD TV
Blackout curtains
Hairdryer
Private bathroom
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, Sea Facing

Superior Room, Sea Facing | Aerial view

Superior Room, Sea Facing

Highlights

Air conditioning
Connecting rooms available
Fridge
Free minibar items
LCD TV
Blackout curtains
Hairdryer
Private bathroom
  • 33 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Air conditioning
Connecting rooms available
Fridge
Free minibar items
LCD TV
Blackout curtains
Hairdryer
Private bathroom
  • 72 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Premium Suite (Level)

Premium Suite (Level)

Premium Suite (Level)

Highlights

Air conditioning
Connecting rooms available
Fridge
Free minibar items
LCD TV
Blackout curtains
Separate bedroom
Hairdryer
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room

Free minibar, in-room safe, desk, blackout curtains

Double Room

Highlights

Air conditioning
Connecting rooms available
Fridge
Free minibar items
LCD TV
Blackout curtains
Hairdryer
Private bathroom
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Ocean View

Beach/ocean view

Room, Ocean View

Highlights

Air conditioning
Connecting rooms available
Fridge
Free minibar items
LCD TV
Blackout curtains
Hairdryer
Private bathroom
  • 33 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Similar properties

Outdoor pool

Occidental Punta Cana - All Inclusive

Pool
Breakfast included
All-inclusive
Spa
3.9 out of 5, Good, (1643)
The price is NZ$1,256
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Occidental Punta Cana - All Inclusive

About the area

Punta Cana

An all-inclusive stay in Punta Cana awaits you at Occidental Caribe - All Inclusive. You'll be within a 20-minute walk of Cana Bay Golf Club and 2.6 km (1.6 mi) from Arena Gorda Beach. Highlights at this beachfront property include 8 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and detox wraps along with aromatherapy and hydrotherapy. The restaurant, La Hacienda, serves Mexican cuisine and is open for lunch and dinner. With 8 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach and enjoy the on-site free water park, marina and nightclub. Plus you'll find a casino, free Wi-Fi in public areas and a gym. Each morning free buffet breakfast is offered between 7:00 AM and 10:30 AM. There's also the convenience of free self parking. .Within a 20-minute drive of this 3.5-property class Bávaro property, attractions include Cocotal Golf and Country Club and Downtown Punta Cana.

What's nearby

  • Cana Bay Golf Club - 18 min walk
  • Punta Blanca Golf Course - 8 min drive
  • Arena Gorda Beach - 8 min drive
  • Iberostar Golf Course - 11 min drive
  • Cortecito Beach - 29 min drive

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 43 min drive

Restaurants

  • ‪La Altagracia - ‬8 min walk
  • ‪La Güira - ‬6 min walk
  • ‪Mangu - ‬6 min drive
  • ‪Sports Bar - ‬6 min walk
  • ‪Ipanema Restaurant - ‬8 min walk

About this property

Occidental Caribe - All Inclusive

Family fun on the beach, with 3 outdoor pools, near Cana Bay Golf Club
Occidental Caribe - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Occidental Caribe - All Inclusive offers its guests a full-service spa, a complimentary water park, a marina, and 3 outdoor swimming pools. There are 8 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 8 bars/lounges, a beach bar and a poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Event space at this property measures 87 square feet (8 square metres) and includes conference space. A casino, a children's pool, and a nightclub are also featured at the family-friendly Occidental Caribe - All Inclusive. You'll have access to the indoor pool at a partner property. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Punta Cana property.

  • 798 guestrooms or units
  • 4 levels
  • 7 buildings
  • 8 dining venues
  • 8 bars or lounges
  • 87 sq ft of conference space
  • 8 sq. m of conference space
  • Built in 2000
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Occidental Caribe - All Inclusive offers 798 air-conditioned accommodations with iPod docking stations and free minibar items. LCD televisions are featured in guestrooms. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a bath, complimentary toiletries and hairdryers.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

The on-site spa has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a mud bath, a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, German, Italian, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 8 bars/lounges
  • 8 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • La Hacienda
  • Marenostrum
  • Paris
  • Rincon Criollo
  • Tokio

Things to do

  • 23 slot machines
  • 3 gaming tables
  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Casino
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Indoor pool (guest access)
  • Kayaking
  • Nightclub
  • Personal motorised watercraft
  • Pilates classes
  • Playground
  • Rock climbing
  • Sailing
  • Sauna
  • Shopping centre
  • Spa tub
  • Steam room
  • Surfing/bodyboarding
  • Table tennis
  • Tennis
  • Tennis lessons
  • TV in common areas
  • Water skiing
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Access to nearby indoor pool
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 87 square feet of conference space
  • Computer station

Outdoors

  • Beach towels
  • Garden
  • Marina
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch LCD TV
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heated floor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The check-in location differs from the property location; go to: [During spring break, check-in may be at the theatre]
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Occidental Caribe - All Inclusive

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Valentine's Day (14 February) Gala Dinner per adult: USD 35
  • Valentine's Day (14 February) Gala Dinner per child: USD 35 (from 2 to 12 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 15 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 15 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Eurocard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Barcelo
All Inclusive Barcelo Punta Cana
All Inclusive Punta Cana Barcelo
Barcelo All Inclusive
Barcelo All Inclusive Punta Cana
Barcelo Punta Cana
Occidental Caribe All Inclusive All-inclusive property
Punta Cana All Inclusive Barcelo
Punta Cana Barcelo
Punta Cana Barcelo All Inclusive
Barcelo Dominican Punta Cana
Barcelo Premium Punta Cana
Barcelo Punta Cana Hotel Punta Cana
Barcelo Punta Cana Resort
Breezes Punta Cana
Occintal Caribe Inclusive inc
Barceló Punta Cana
Occidental Caribe All Inclusive Punta Cana
Barcelo Bavaro Punta Cana
Bavaro Beach Resort
Barcelo Bavaro Beach Punta Cana
Bavaro Beach Hotel
Barceló All Inclusive
Occidental Caribe All Inclusive
Occidental Caribe Punta Cana
Occidental Caribe
Occidental Caribe - All Inclusive Punta Cana
Occidental Caribe - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Occidental Caribe - All Inclusive?

Occidental Caribe - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Occidental Caribe - All Inclusive?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Occidental Caribe - All Inclusive on 7 Jan 2025 start from NZ$425.14, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Occidental Caribe - All Inclusive?

Yep, Occidental Caribe - All Inclusive has a free self car park.

Are there any beaches close to Occidental Caribe - All Inclusive?

The closest beach to Occidental Caribe - All Inclusive is Bavaro Beach (12.3 km).

Is there a spa on site at Occidental Caribe - All Inclusive?

Yep, there is an onsite spa at Occidental Caribe - All Inclusive. It has a hot tub, a sauna and a mud bath. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Occidental Caribe - All Inclusive have a pool?

Yep, and guests love it! Occidental Caribe - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 7:00 AM to 7:00 PM.

Does Occidental Caribe - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Occidental Caribe - All Inclusive?

Occidental Caribe - All Inclusive features 3 outdoor pools, a full-service spa and a nightclub.

Is Occidental Caribe - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Occidental Caribe - All Inclusive is a hit with families.

Does Occidental Caribe - All Inclusive serve breakfast?

Sure does, free buffet breakfast is offered daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Occidental Caribe - All Inclusive?

No, Occidental Caribe - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Occidental Caribe - All Inclusive?

Yep, they've got a beach bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Occidental Caribe - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Occidental Caribe - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Occidental Caribe - All Inclusive?

There isn't one on site, but Cana Bay Golf Club is a short 18-minute walk away.

Occidental Caribe - All Inclusive Reviews

Reviews

6.4
Rating 10 - Excellent. 457 out of 1888 reviews" "
Rating 8 - Good. 392 out of 1888 reviews" "
Rating 6 - Okay. 358 out of 1888 reviews" "
Rating 4 - Poor. 275 out of 1888 reviews" "
Rating 2 - Terrible. 406 out of 1888 reviews" "

6.8/10

Cleanliness

6.6/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

beverly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality and friendly atmosphere
Stayed 4 nights in Sep 2024

2/10 Terrible

Vevi

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I got sick from the food at this resort and my toilet in my room didn’t flush a lot of times and I had to call maintenance a few times if it wasn’t for those things, it wouldn’t have been so bad
Stayed 5 nights in Sep 2024

6/10 Okay

WINSTON TAN, rochelle park

Travelled with family
Pizza restaurant was outstanding.
Stayed 4 nights in Sep 2024

2/10 Terrible

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

2/10 Terrible

Mindy

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

2/10 Terrible

Karla

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My Review 😂💀 Our experience at this hotel was extremely disappointing from start to finish. The customer service was abysmal—staff were unresponsive and unhelpful, leaving us to deal with multiple issues ourselves. Our room was dirty, and the toilet wasn’t working, leading to an overflow that no one came to clean, despite reporting it multiple times. The one bright spot in our experience was the towel lady. She was the only person who brought a smile to our faces during our stay. Her excitement, welcoming demeanor, and kindness were truly a breath of fresh air amidst all the other problems we faced. When I complained to the front desk about the condition of our room, they were unresponsive and unhelpful, claiming they had no other rooms available and refused to change ours. This lack of care from management made an already bad situation worse. To make matters worse, we didn’t receive towels until after dinner, around 9 PM on arrival day, which is unacceptable for a hotel of this supposed caliber. The food overall was mediocre, with the only highlight being an omelet and some of the food at the Japanese restaurant. The experience at the Japanese restaurant was uncomfortable due to the lack of air conditioning, making it nearly unbearable to enjoy our food. The only redeeming factor of our stay was the beach, which was beautiful. However, that alone does not make up for the many issues we encountered. Overall, I would not recommend staying at this hotel.
Stayed 4 nights in Sep 2024

10/10 Excellent

Maria Celiza

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the staff and services. Not enough activities.
Stayed 7 nights in Aug 2024

6/10 Okay

Monica Del

Travelled with group
Liked: Property conditions & facilities
I liked the outside area the room was runned down but it was ok what I didn’t like was the food , I feel they need to include more basic American food for kids and people that are picky. Beach was beautiful Bars can use more Bar tenders .
Stayed 4 nights in Sep 2024

6/10 Okay

Michelle, Bronx

Travelled with family, Travelled with family and small children
Liked: Staff & service
Beautiful place. People were very friendly, hospitable, and inviting. Onsite activities were enjoyable. The food was not the most flavorful but edible. Rooms i had, were clean but ac wasn’t working well; missing remote in other room & never was brought, a couple roaches in another room.
Stayed 5 nights in Sep 2024

10/10 Excellent

Efrain, Kissimmee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

2/10 Terrible

William

Stayed 1 night in Aug 2024

2/10 Terrible

Daisy, Palm Bay

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I was transferred three times due to maintenance issues, roaches, dirty rooms, The snack bar salad had live roaches walking around, I notified the chef at the kitchen and he checked but took care of the problem without replacing the salad station food, in order to flush the toilet I had to do it manually putting the flaper down each time and fill at times with water.
Stayed 5 nights in Aug 2024

10/10 Excellent

Alfonso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es la segunda vez que vamos y te digo la pasamos excelente mejor que el año pasado la playa super limpia y ni hablar del mar ,vimos muchos empleados nuevos y los que nos recordaron del año pasado todos muy cordiales ,lo recomiendo
Stayed 4 nights in Aug 2024

8/10 Good

RAFAEL, JAMAICA

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel and best shows at night.
Stayed 4 nights in Aug 2024

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
La comida no es buena
Stayed 2 nights in Aug 2024

2/10 Terrible

Rhiannon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was disgusting! Plan to lose weight from vomiting and diarrhea. There are cockroaches in the rooms. The staff is rude and they speak zero english. Dont bother making reservations at any of the restaurants. Its like eating canned catfood. No fresh seafood at all.
Stayed 4 nights in Aug 2024

6/10 Okay

ANGY, medellin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Klodiana

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The overall experience was good but the hotel needs an updating. The bathroom was in terrible shape and the key cards don’t work most of the time. The food was ok, the beach was very good and it is kept clean.
Stayed 7 nights in Aug 2024

6/10 Okay

Aravindan, Stouffville

Liked: Cleanliness, staff & service
Stayed 7 nights in Aug 2024

4/10 Poor

FNU AMANJEET

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Please do not waste your money going to this resort. The property needs major renovation. Toilet flush and air conditioning do not work. Cleaniness is not up to the mark. Food has not taste. Staff is helpful but needs more training in regards to cleaniness.
Stayed 7 nights in Aug 2024

4/10 Poor

Gladys Nereida

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Aug 2024

6/10 Okay

Giselle

Disliked: Cleanliness, staff & service, property conditions & facilities
My room was full of hairs, especially the bathroom! I even paid money for the cleaning lady to clean it up and she just mapped very quickly and superficially, didn’t change the bedsheets (also with hairs on it), because she told me she didn’t have any at the moment (even though she was cleaning the rooms). She left the room basically the same way. No wonder it was dirty, if they clean this way
Stayed 5 nights in Aug 2024

2/10 Terrible

Dario

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you can afford Hard Rock- Go there!
I don’t even know where to start so let me just give you a list: Check-in was horrible. If you can afford a premium suite, please do so because it includes private breakfast at lunch at a separate restaurant where you don’t need to stand in line. We got lucky as this is what we booked, but we didn’t know we had this included Until the night of . If you have a premium suite you get to check in on the third floor. I found out after five hours of waiting for a room. The people that check you in on the first floor are clueless to life. They could have sent me to the private check-in on the third floor, but they didn’t. It’s almost impossible to hold a conversation with these people and, I am fluent in Spanish . My other family did not get the premium suite and was almost left without a room at night. They told them to come back later so we went to enjoy the amenities and when we came back, they didn’t even want to give them the room and came up with different excuses so be aware. The lobby is always full with people complaining about not getting their rooms. If you don’t get the premium suites, then there’s always a huge line at the buffet in order to be able to get in to eat, which is very frustrated with this horrible heat and humidity Even though we have the premium suite, the bathrooms are disgusting. The faucet and everything are falling off. everything needs to be upgraded. The bathrooms look old and need cleaning. Sheets are nasty. Have more to say but no space here.
Stayed 4 nights in Aug 2024

8/10 Good

Luis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
The hotel was just fine and nice for a little getaway with the family but needs remodeling and the rooms need help. My room tv at first was broken n they fixed it fast not going to complain about that. The food at the buffet was average . The restaurants for the night time is where u have to eat. We liked the french and hibachi . The italian was just ok and we did not have time to go to the dominican nor mexican. If the rooms get an update and cleaning it would deff be a better experience but my 4 year old had a blast and well i enjoyed my daily drink that made me forget about a so the things mentioned above lol
Stayed 4 nights in Aug 2024

2/10 Terrible

Luis

Travelled with partner
Disliked: Staff & service
Staff service was terrible.
Stayed 1 night in Aug 2024