4/10 Poor
Judith, Orlando
Travelled with family, Travelled with group
17 Nov 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It’s very unfortunate that everyone that serves you whether it be at the front desk or the spa or a dining restaurant everyone has a face of no happiness and an attitude. No one is happy working here. You ask them something and it feels like you owe them something. The only good thing about our stay is that we were able to check in early which we appreciated that. We had an incident with a security guard in the Beach area where he was very rude, and made sexual comments towards me as I was laying out at the beach. My two other friends felt the same way as he also made comments to them, looked at our private and just stared at us. His name was Jr and we did tell the concierge about what happened and how he made us feel. Then we decided to take the little golf cart to take us to Malia hotel, which is in within the property and we were there no more than 10 minutes to gamble to the casino, and right away we told the security guard to take us back or to call for the person that dropped us off to pick us up, it took them almost an hour, 15 minutes to pick us up. Mind you we asked him four times to call and have him pick us up. We decided to start heading back by Walkin, and then on our walk to the hotel. We were picked up by the golf cart. The gentleman that actually took us to the casino, told us that they only called him once and to be honest, I really do believe him. I’m not sure why the guy at the Meliá Hotel did not tell him to pick us up. When we got to our hotel, we wanted
Judith
Stayed 1 night in Nov 2024