8/10 Good
Shirley
Travelled with partner
25 Jul 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked our stay with you very much with one glaring exception. On July 18th there was a very loud party going on outside with very loud music and it kept going until after midnight. No sleep was possible during this time. No staff members were around to control the noise.
I would like to suggest that you implement the following changes:
1. Post notices that there should be no parties or noise inside or outside after say 10:00 PM.
2. Have a staff member onsite all night to handle parties / noise concerns. OR at least post a phone number that can be called to ask for help.
When we told the staff member at checkout on Friday morning, she was so sorry and gave us a free night to compensate for the inconvenience. This was a lovely gesture and good PR on her part but the problem should never have been allowed.
I will return to your lovely Inn as I loved it all but for the noise on Thursday night. I realize that people want to have fun but peace and tranquility are also important for all your guests not at the party.
Alastair Campbell
Shirley
Stayed 2 nights in Jul 2024