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SureStay Plus Hotel by Best Western Reno Airport

2.5 star property
Hotel with free parking, near Reno-Sparks Convention Center

Photo gallery for SureStay Plus Hotel by Best Western Reno Airport

Lobby
Bar (on property)
Business centre
Exterior
Meeting facility

Popular amenities

  • Pool
  • Bar
  • Gym
The current price is NZ$172
includes taxes & fees
4 Aug - 5 Aug

Explore the area

Map
1981 Terminal Way, Reno, NV, 89502
  • Reno-Sparks Convention Center
    ‪2 min drive‬
  • Grand Sierra Resort Casino
    ‪2 min drive‬
  • Peppermill
    ‪3 min drive‬
  • Reno, NV (RNO-Reno-Tahoe Intl.)
    ‪5 min walk‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

1 bedroom, premium bedding, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Non Smoking

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Premium bedding
  • 27 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, premium bedding, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(51 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, premium bedding, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(112 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Four Poster Bed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Four Poster Bed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Four Poster Bed)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

1 bedroom, premium bedding, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

1 bedroom, premium bedding, blackout curtains, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

1 bedroom, premium bedding, blackout curtains, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Premium bedding
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

1 bedroom, premium bedding, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(12 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Premium bedding
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace

1 bedroom, premium bedding, blackout curtains, iron/ironing board

Suite, 1 King Bed, Non Smoking, Fireplace

8.8 out of 10
Excellent
(5 reviews)

Highlights

Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Reno

SureStay Plus Hotel by Best Western Reno Airport puts you in the centre of Reno, 4.2 km (2.6 mi) from Reno-Sparks Convention Center and 4.3 km (2.7 mi) from National Automobile Museum. Highlights at this hotel include a restaurant, free self-parking and a free airport shuttle. .The restaurant, Plaza Court, serves American cuisine and is open for breakfast and dinner. Crosswinds is the hotel's own bar. Enjoy the gym, seasonal outdoor swimming pool and pool loungers. Additionally, you'll find free Wi-Fi in public areas, a conference centre and a 24-hour business centre. There's also the convenience of extended parking. .With a stay at this Reno hotel, you'll be 4.5 km (2.8 mi) from Nevada Museum of Art and 4.9 km (3 mi) from National Bowling Stadium.

What's nearby

  • Atlantis Casino - 2 min drive - 2.6 km
  • Reno-Sparks Convention Center - 2 min drive - 3.3 km
  • Grand Sierra Resort Casino - 2 min drive - 2.2 km
  • Peppermill - 3 min drive - 2.2 km
  • National Bowling Stadium - 5 min drive - 4.3 km

Getting around

  • Reno Station - 11 min drive
  • Reno Tahoe Intl. Airport (RNO) - 2 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Burger King - ‬2 min drive
  • ‪Reno Draft House - ‬4 min drive
  • ‪Jack in the Box - ‬2 min drive
  • ‪Denny's - ‬15 min walk

About this property

SureStay Plus Hotel by Best Western Reno Airport

Hotel with free parking, near Reno-Sparks Convention Center
SureStay Plus Hotel by Best Western Reno Airport offers its guests a fitness centre and a seasonal outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 9 meeting rooms. Event space at this hotel measures 4400 square feet (409 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at SureStay Plus Hotel by Best Western Reno Airport. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available.

This Reno hotel is smoke free.

  • 265 guestrooms or units
  • 3 levels
  • 4400 sq ft of conference space
  • 409 sq. m of conference space
  • Deli
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference centre
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Terrace
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
SureStay Plus Hotel by Best Western Reno Airport offers 265 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. 39-inch flat-screen televisions come with cable channels and pay-per-view films. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Reno hotel provides complimentary wireless Internet access. Business-friendly amenities include desk chairs and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour free return airport shuttle on request
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Extended parking on site (USD 12 per day)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Crosswinds
  • Plaza Court

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • 24-hour business centre
  • 9 meeting rooms
  • Computer station
  • Conference centre (4,400 square foot of space)

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 39-inch flat-screen TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay
  • Breakage deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: USD 12.00 per day
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 9:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

SureStay Plus Reno Airport
SureStay Plus Hotel Best Western Reno Airport
SureStay Plus Best Western Reno Airport
SureStay Plus Reno Airport Plaza Hotel
SureStay Plus Hotel
SureStay Plus Reno Airport Plaza
SureStay Plus
Airport Plaza Hotel Reno
Airport Plaza Reno
SureStay Plus Hotel Reno Airport
Airport Plaza Hotel
SureStay Plus Hotel by Best Western Reno Airport
Best Western Plus Airport Plaza Hotel
SureStay Plus Hotel Reno Airport by Best Western
Best Western Airport Plaza Hotel
Surestay Plus By Reno Reno
SureStay Plus Reno Airport Plaza Hotel
SureStay Plus Hotel by Best Western Reno Airport Reno
SureStay Plus Hotel by Best Western Reno Airport Hotel
SureStay Plus Hotel by Best Western Reno Airport Hotel Reno

Frequently asked questions

Is parking available at SureStay Plus Hotel by Best Western Reno Airport?

Yep, SureStay Plus Hotel by Best Western Reno Airport has a free self car park and free RV/bus/truck parking.

How much does it cost to stay at SureStay Plus Hotel by Best Western Reno Airport?

As of 29 Jul 2025, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Reno Airport on 4 Aug 2025 start from NZ$171.91, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Plus Hotel by Best Western Reno Airport have a pool?

SureStay Plus Hotel by Best Western Reno Airport has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 9:00 AM to 9:00 PM (Seasonal outdoor pool open from May to September).

What makes SureStay Plus Hotel by Best Western Reno Airport a romantic place to stay?

Romance packages and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at SureStay Plus Hotel by Best Western Reno Airport.

Is SureStay Plus Hotel by Best Western Reno Airport family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that SureStay Plus Hotel by Best Western Reno Airport is a hit with families.

Is there a free airport shuttle available at SureStay Plus Hotel by Best Western Reno Airport?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at SureStay Plus Hotel by Best Western Reno Airport?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at SureStay Plus Hotel by Best Western Reno Airport?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at SureStay Plus Hotel by Best Western Reno Airport?

No, only service animals are allowed.

SureStay Plus Hotel by Best Western Reno Airport Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 483 out of 1067 reviews
Rating 8 - Good. 313 out of 1067 reviews
Rating 6 - Okay. 152 out of 1067 reviews
Rating 4 - Poor. 74 out of 1067 reviews
Rating 2 - Terrible. 45 out of 1067 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Seth

Stayed 1 night in Apr 2025

10/10 Excellent

Alicia

Stayed 1 night in Apr 2025

6/10 Okay

Osama

Travelled with family
Liked: Cleanliness, property conditions & facilities

Awful Wi-Fi and not friendly customer service

I had a disappointing experience with customer service during my stay. When I checked in, the carbon monoxide detector started beeping due to a low battery. I called the front desk about four times, but each time my call was transferred to a regional or national office, where they asked me to contact the local number, something I was already doing! They insisted the front desk would handle the issue, but I got no help. I also asked for a rollaway bed, and the response I received was a firm "no" in a rather stern and confrontational tone. I'm not one to complain over small things, but it was frustrating. As for the carbon monoxide detector, the only solution they offered was to remove it from the wall because they didn’t have any battery replacements. What was most frustrating, though, was the extremely slow Wi-Fi. I couldn't access most of the web tools I needed, and since my main goal was to work online while attending my daughter's activities at the nearby convention center, this was a big issue. The Wi-Fi was slow throughout the day, night, and morning, to the point that I had to leave the hotel and use the Wi-Fi in the conference center lobby instead. Overall, it was far from an ideal experience, and I’m disappointed with how things were handled.
Stayed 3 nights in Apr 2025

2/10 Terrible

Larry

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unclean, nasty dirty, complained to staff, no response from them like this is the normal. Elevator was not working. I feel that we should be refunded some money back, was not worth amount paid. Very unsatisfied customer. I had reserved two rooms. Will not be staying there again.
Stayed 1 night in Apr 2025

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service

One night stay

The staff was very friendly. Checking in was seamless. The rooms are dated. Our heater didn’t work -- dead batteries maybe. The beds are extremely soft. Room was dated with chipped paint in the bathroom. Overall a nice stay.
Stayed 1 night in Apr 2025

10/10 Excellent

Lili

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Raelynn

Stayed 1 night in Apr 2025

10/10 Excellent

Susan, Cincinnati

Travelled with family, Travelled with group
Liked: Amenities
All good
Stayed 1 night in Mar 2025

10/10 Excellent

Sara

Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable.
Stayed 2 nights in Apr 2025

6/10 Okay

Boyce

Stayed 1 night in Apr 2025

4/10 Poor

Michael

Travelled with family
Disliked: Amenities
The lobby was ok, but that’s all. The exercise room was terrible—small, dirty, and next to a weird laundry room. The guest rooms look like they haven’t been redecorated in at least 30 years. Bed was hard as a rock. Pillows sucked. AC didn’t work well. Elevator was broken. Door keys took several attempts to work. Pretty junky place.
Stayed 3 nights in Apr 2025

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable
Stayed 1 night in Mar 2025

8/10 Good

MISTY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Colbie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Affordable stay close to the airport. Clean but older property. Noisy as it’s between a highway and the airport. However, the convenience of being across the street from the airport makes it worth it for early flights
Stayed 1 night in Apr 2025

6/10 Okay

Frederick

Fair value for the cost.

Not the most comfortable mattress. Lots of noise audible from the upstairs. Convenient location.
Stayed 2 nights in Apr 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Jhoan

Liked: Cleanliness, staff & service, property conditions & facilities
Good to stay
Stayed 1 night in Apr 2025

8/10 Good

Jesus, Vero Beach

Stayed 1 night in Mar 2025

6/10 Okay

Teresa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2025

6/10 Okay

Jamie

Business traveller
Liked: Cleanliness
Disliked: Staff & service
The staff was discussing how they won’t do early check in’s as I was standing at the desk getting an early check in. A gentleman tried to tell this Hispanic female employee that a customer was there but she carried on how it was an inconvenience to the staff. She was not that friendly remainder of my time there but the other staff was great. That whole incident right at check in was a huge turn off. They had ignored me for about 3 mins with that discussion while I quietly waited to be helped. And even when the other young lady was helping me check in early this other lady was just rude and obviously wanting me to hear her as if I was somehow going to ruin her day. My room was def ready as well so she was def putting on a show.
Stayed 4 nights in Apr 2025

6/10 Okay

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A typical airport hotel, clean and easy to get to and from airport
Stayed 1 night in Mar 2025

6/10 Okay

Timm

Travelled with family
Disliked: Staff & service
Ok. Not great
Stayed 3 nights in Apr 2025

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025