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Comfort Suites Innsbrook - Short Pump

2.5 star property
Suburban hotel with free breakfast and fitness centre

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Photo gallery for Comfort Suites Innsbrook - Short Pump

Lobby
Indoor pool, pool loungers
Exterior
Studio Suite, Multiple Beds, Non Smoking
Free daily buffet breakfast
Reviews
7.6

Good

Popular amenities

  • Pet-friendly
    Pet-friendlyPet-friendly
  • Breakfast included
    Breakfast includedBreakfast included
  • Pool
    PoolPool
  • Parking included
    Parking includedParking included
  • Free WiFi
    Free WiFiFree WiFi
  • Housekeeping
    HousekeepingHousekeeping

Explore the area

Map
4051 Innslake Dr, Glen Allen, VA, 23060
  • Popular LocationShort Pump Town Center5 min drive
  • Popular LocationHenrico Doctors' Hospital9 min drive
  • Popular LocationUniversity of Richmond13 min drive
  • AirportRichmond, VA (RIC-Richmond Intl.)27 min drive

Room options

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, pillow-top beds, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Sofa bed
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Sofa bed - double
  • 30 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Sofa bed
  • 31 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | Bathroom shower

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Sofa bed - double
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior
Wingate by Wyndham Richmond Short Pump
Pool
Breakfast included
Parking included
Free WiFi
4.2 out of 5, Very good, (1692)
The price is NZ$213
for 1 night
includes taxes & fees
16 Jul - 17 Jul
Wingate by Wyndham Richmond Short Pump

About the area

Glen Allen

At Comfort Suites Innsbrook - Short Pump, you'll be 4.3 km (2.6 mi) from Short Pump Town Center and 19.6 km (12.2 mi) from Virginia Commonwealth University. Highlights at this Victorian hotel include free buffet breakfast, an indoor swimming pool and free self-parking. .Enjoy the gym and pool loungers. 1640 square feet (148 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Each morning free breakfast is served. There's also the convenience of RV/bus/truck parking. .Attractions within a 20-minute drive of this Glen Allen hotel include University of Richmond and Broad Street.

What's nearby

  • Short Pump Town Center - 5 min drive
  • Henrico Doctors' Hospital - 9 min drive
  • Lewis Ginter Botanical Garden - 12 min drive
  • University of Richmond - 13 min drive
  • Carytown - 15 min drive

Getting around

  • Richmond Staples Mill Road Station - 14 min drive
  • Richmond, VA (RIC-Richmond Intl.) - 28 min drive

Restaurants

  • ‪Golden Corral - ‬17 min walk
  • ‪Starbucks - ‬3 min drive
  • ‪Noodles & Company - ‬8 min walk
  • ‪Capital Ale House - ‬5 min walk
  • ‪Silver Diner - ‬4 min walk

About this property

Comfort Suites Innsbrook - Short Pump

Suburban hotel with free breakfast and fitness centre
Comfort Suites Innsbrook - Short Pump offers its guests an indoor pool and a fitness centre. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and meeting rooms. Free breakfast is available daily. Event space at this hotel measures 1640 square feet (148 square metres) and includes conference space. A vending machine, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Comfort Suites Innsbrook - Short Pump. Free self parking is available. You'll have access to the indoor pool and health club at a partner property.
  • 1 building
  • 125 guestrooms or units
  • 5 levels
  • Conference rooms
  • 1640 sq ft of conference space
  • 148 sq. m of conference space
  • Built in 1999
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • Water dispenser
Comfort Suites Innsbrook - Short Pump offers 125 accommodations with MP3 docking stations and coffee/tea makers. This accommodation has separate sitting areas and is furnished with double sofa beds. Pillowtop beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Glen Allen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6 AM to 9 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Daily housekeeping
  • Multilingual staff
  • Turndown service

Business services

  • 1,640 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 5 floors
  • Building
  • Built in 1999
  • Communal living room
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • Flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 7 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per day
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 21 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) guidelines.

We should mention

  • Up to 5 children aged 21 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Comfort Suites Innsbrook
Comfort Suites Innsbrook Glen Allen
Comfort Suites Innsbrook Hotel
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
Comfort Suites Innsbrook
Comfort Suites Innsbrook - Short Pump Hotel
Comfort Suites Innsbrook - Short Pump Glen Allen
Comfort Suites Innsbrook - Short Pump Hotel Glen Allen

Frequently asked questions

What is the cancellation policy at Comfort Suites Innsbrook - Short Pump?

Comfort Suites Innsbrook - Short Pump offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Comfort Suites Innsbrook - Short Pump?

As of 2 Jul 2024, prices found for a 1-night stay for 2 adults at Comfort Suites Innsbrook - Short Pump on 21 Jul 2024 start from NZ$158.22, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Comfort Suites Innsbrook - Short Pump?

Yep, Comfort Suites Innsbrook - Short Pump has a free self car park.

Does Comfort Suites Innsbrook - Short Pump have a pool?

Comfort Suites Innsbrook - Short Pump has a pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Is Comfort Suites Innsbrook - Short Pump family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Comfort Suites Innsbrook - Short Pump is a hit with families.

Does Comfort Suites Innsbrook - Short Pump serve breakfast?

Sure does, complimentary buffet breakfast is on offer daily between 6 AM and 9 AM.

Is there a free airport shuttle available at Comfort Suites Innsbrook - Short Pump?

No, Comfort Suites Innsbrook - Short Pump does not offer an airport shuttle service.

What time are check-in & check-out at Comfort Suites Innsbrook - Short Pump?

Check-in begins at 3 PM. Check-out time is 11 AM.

Comfort Suites Innsbrook - Short Pump Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 333 out of 1005 reviews" "
Rating 8 - Good. 315 out of 1005 reviews" "
Rating 6 - Okay. 174 out of 1005 reviews" "
Rating 4 - Poor. 97 out of 1005 reviews" "
Rating 2 - Terrible. 86 out of 1005 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Difference between same hotels
Comfort Suites near Va Center Commons the staff wouldn't let us have an extra day. But the second one on Innsbrook was awesome
Stayed 1 night in Mar 2024

4/10 Poor

Jodi

Liked: Staff & service
Disliked: Property conditions & facilities
Nice staff but won’t stay here again
Front desk staff were nice and friendly. Our room was terrible. Water in the carpet near AC unit and corners of walls. Toilet overflowed and was not bolted to the floor. The hotel was sold out so we couldn’t change rooms. The staff seemed overwhelmed due to a large soccer tournament
Stayed 1 night in Mar 2024

6/10 Okay

Jennifer, Lebanon

Business traveller
Disliked: Cleanliness
The common areas were neglected. Needed to be vacuumed, swept. In my experience, staff were more interested in engaging with each other than with guests. Signage for the property is not great.
Stayed 2 nights in Mar 2024

6/10 Okay

Savannah

Liked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel at a great price.
Stayed 1 night in Mar 2024

10/10 Excellent

Saravuth, Columbus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Erica

Business traveller, Travelled with group
Liked: Amenities
It was a nice experience for my dollar.
Stayed 1 night in Mar 2024

10/10 Excellent

Harmon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

6/10 Okay

Susan Toucehtte

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The staff was very friendly. The owner clearly doesnt care about the property. I booked it by mistake late that night but thought a bed is a bed. The elevators haven’t been swept or mopped in weeks/months. Floors are definitely spot mopped in the lobby/breakfast area. Room was clean but a broken light in the bathroom and a bad repair job in the shower screams "owner is cheap". Let the kids swim and it was warm, needed a cleaning in there and guess the key swipe is broken as the door was propped with a chair daily. The staff was super friendly and helpful. Just a shame the owner doesnt bother to get repairs done correctly.
Stayed 3 nights in Feb 2024

4/10 Poor

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Todd

Stayed 1 night in Feb 2024

4/10 Poor

JEAN

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Our second stay at this hotel, so we didn't have high expectations. We just needed a clean, comfortable place to stay overnight so we didn't have to drive after dark. It was clean and the bed was comfortable. The bathroom needed updating - severe wear in the tub. We were awakened twice during the night by noise in the hallway. Breakfast was not good. The lid on the hot food chafer was broken and banged on the counter when lifted. The attendent was grumbling that the waffle maker had already malfunctioned three times that morning. The trash container in the breakfast area was overflowing and being ignored with an hour left to the breakfast time. The fruit bowl remained empty after we took the last orange. But the rub was the policy of the hotel to treat guests that have booked through a third party as second rate. They have restrictions on payment methods. I was told I would not get any Choice Privileges points because I booked through a third party. When we got up in the morning there was no hot water. The front desk person was doing her best to handle complaints and treated us with respect, however, after talking to her manager, she was unable to provide the same compensation they were providing other guests for the situation "because we had booked through a third party" and told us we would have to work through them. After arriving home, I contacted Expedia and their solution was to reach out to the manager of the hotel. Same answer - no compensation.
Stayed 1 night in Feb 2024

10/10 Excellent

Jorge

Travelled with family
Liked: Amenities
The hotel is in very close to restaurants and very the price is very fear was a good choice, I definitely come back again to stay there.
Stayed 1 night in Feb 2024

8/10 Good

Karen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue i saw was the heating in the pool area. It was too cold to sit on the sode deck. It was a nice place for our family for our staycation
Stayed 1 night in Feb 2024

2/10 Terrible

Brittany

Travelled with family and small children, Business traveller
Disliked: Amenities, property conditions & facilities
Don’t stay here. This property was run down and dirty. We were routed to this location due to overbooking at original hotel. The first room we had showed signs of bed bugs so I requested another room. I was moved to a different floor and the room had a door that would open properly. Could see hair in the sink and crumbs in the microwave . No visual signs of bed bugs but woke up the next morning and found one crawling on the sheets. We were in town for a soccer tournament and it was a nightmare and now have to scramble ro get a new room for the remainder. Waited twenty min at the desk for a manage only to be told we had to call Expedia for a refund. I will never stay there again
Stayed 2 nights in Feb 2024

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here
No one is nice this hotel and they hold $100 dollars deposit and put me on the same floor as the people that have pets
Stayed 1 night in Feb 2024

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities
Sad excuse for a motel
No hot water at the shower or sink! Noisy doors on the hall with doors banging through the night, Mattress was too soft. This motel need significant upgrades and renovations ASAP. Staff were slow and fielding complaints from other guests who had a flooded room, and three room changes, and staff promises that weren't fulfilled. A very sad state of affairs at the Comfort Suites.
Stayed 1 night in Feb 2024

2/10 Terrible

robinn, Holdfast

Travelled with partner
Disliked: Property conditions & facilities
There was no hot water!
Stayed 1 night in Feb 2024

6/10 Okay

Jennifer

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The breakfast staff was awesome but property was dirty. Trash bags left in the halls and just dingy. Pool was underwhelming.
Stayed 2 nights in Feb 2024

6/10 Okay

Shanay

Business traveller
Liked: Cleanliness, staff & service
It was a lot of rooms left open due to housekeeping not closing doors was very scary because I checked in went to work came back 6:00 in the morning and these doors was left open still.. the pool area door was not working the key machine needs to be replaced. Customer service and food was excellent
Stayed 2 nights in Jan 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was great. The room was clean and comfortable.
Stayed 1 night in Feb 2024

2/10 Terrible

Nicole

Business traveller
Disliked: Staff & service, property conditions & facilities
Business Trip
The beds are comfortable and the room appears clean enough. The first room I had, water was leaking from the toilet and all over the floor. The door of the second room was broken. Breakfast was pitiful. The waffles related awful and there was no butter or syrup. The container for hot foods were empty. The only other option was dry cereal because there were two milks left. I would not stay here with children.
Stayed 1 night in Feb 2024

4/10 Poor

Danielle

Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I wanted to like this place but it was unpleasant from the start. If you book through Expedia, hotels.com or any of those sites you can only use a credit card to pay for your room, no cash, Apple Pay or any prepaid card type of payment. Very inconvenient when my debit card is a non branded bank debit card. The lady at the front desk was extremely patient and nice while i figured out a way to move money to a card their system would allow. The front of the hotel was clean but not very inviting, it looked like an empty office building. Pool is saltwater and the pool room smelled pretty bad and there is mold growing on the walls. Not the hotels fault but some kids had their bearded dragon in the pool which was concerning. Other than the main floor, it looks like the place doesn’t have a house keeper, floors, walls, elevators, everything was dirty and smelled of mildew. The first room they put us in smelled horrible and the tv was broken, they moved us into a different room and there was trash beside the couch, it also smelled horrible, the shower curtain was moldy and there was hair stuck to the bathroom ceiling. We made due because the beds looked clean and it was already late. Went to get ice from the ice maker and that entire room smelled like a litter box. We woke up to cockroaches crawling on the nightstand and that was enough for us to leave. Definitely would not stay there again.
Stayed 1 night in Feb 2024

8/10 Good

Reggie

Liked: Cleanliness, property conditions & facilities, room comfort
Reliably good hotel
I've stayed here a number of times and am a fan, but with one caveat this time around. It took me several minutes and 3 tries to reach the desk and set up a wakeup call for this morning, and then I didn't get the call! Otherwise excellent.
Stayed 1 night in Feb 2024

6/10 Okay

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel and staff were very nice. Wonderful breakfast options in the morning. I was a bit upset because I booked this hotel specifically for the indoor pool, but apparently the lights were broken and we weren't able to use it. Which we weren't told upon check-in.
Stayed 1 night in Feb 2024