6/10 Okay
Tom
13 Aug 2024
Liked: Staff & service
Check-in was a little slow and had to wait until the room was ready. Upon getting into the room, noticed that it was very old. When booking, the pictures are of the part of the hotel that is renovated so the rooms appeared to be modern and clean online. I booked a single room with a twin bed and the room that I got was old. The carpet was wet from the dripping water from the ceiling and air conditioning. This continued and was reported to management. I was told that it would dry but it never did and continued to drip water. The ceiling was cracked and paint peeling as well as the wallpaper. Management eventually did give me an upgrade to a room that looked like the pictures online. A room with three beds, spacious, clean and the AC worked fine without water dripping from the ceiling. This was appreciated and made up for the room that I initially received. The room swapping was disruptive to my stay however but management did what they could to remedy the situation so credit to them for that. I think they should indicate online that the single rooms are older as it felt misleading.
Tom
Stayed 2 nights in Aug 2024