4/10 Poor
Michelle
Travelled with family
23 Sept 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To start, trying to get into our room was very difficult and instead of fixing the issue the staff just indicates you have to move the handle up and down, what they don’t tell you is that you literally have to push with full force like you are breaking down the door just to get in while moving the handle.
We get in to our room and it reeks of cigarette smoke.
Our heating and air conditioner was literally stuck on cool and would not move from 67 degrees. My husband does heating and air for a living and could it figure it out. We even put it on heat and increased the temp, stayed stuck at 67.
The bedroom tv would randomly come on without any touch of the remote.
You had to press the down arrow numerous times and very hard just to try and get an elevator if it worked at all. I wound up pressing the up button just to get an elevator there to go down.
None of the ice machines worked.
The lines for breakfast were horrible and they demanded your food ticket despite the fact you had a room key and were clearly a guest.
The road noise and freeway traffic were horrible as well on the side of the building we stayed at.
We will not stay there again.
Michelle
Stayed 3 nights in Sep 2024
