See all properties
Save

Embassy Suites by Hilton Santa Ana Orange County Airport

3.5 star property
Mediterranean hotel with free breakfast and free airport shuttle

Photo gallery for Embassy Suites by Hilton Santa Ana Orange County Airport

Lobby
Exterior
1 bedroom, in-room safe, desk, laptop workspace
Lobby
Lobby

Reviews

6.2 out of 10

Popular amenities

  • Bar
  • Free airport shuttle
  • Hot tub
  • 24/7 front desk
  • Parking available
The current price is NZ$246
includes taxes & fees
11 May - 12 May

Explore the area

Map
1325 East Dyer Road, Santa Ana, CA, 92705
  • South Coast Plaza
    ‪4 min drive‬
  • Santa Ana Zoo
    ‪5 min drive‬
  • University of California, Irvine
    ‪7 min drive‬
  • Orange County, CA (SNA-John Wayne)
    ‪8 min drive‬

Room options

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Sofa bed
Separate bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony

1 bedroom, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Sofa bed
  • 48.3 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Patio

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed, Patio

Highlights

Patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Sofa bed
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Sofa bed
  • 48 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Sofa bed - double
Blackout curtains
  • 42 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-in Shower)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible (Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Sofa bed
Separate bedroom
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Sofa bed
Separate bedroom
  • 48 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Sofa bed
Separate bedroom
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Sofa bed
Separate bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Room, 2 Queen Beds, Patio

1 bedroom, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Patio

Highlights

Patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Sofa bed
  • 48 sq m
  • Sleeps 6
  • 2 Queen Beds

You may also like

Ad
Terrace/patio

Courtyard by Marriott Costa Mesa South Coast Metro

Santa Ana
  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, 1,000 reviews
The price is NZ$270
includes taxes & fees
20 Apr - 21 Apr
Courtyard by Marriott Costa Mesa South Coast Metro

About the area

Santa Ana

At Embassy Suites by Hilton Santa Ana Orange County Airport, you'll be 9.3 km (5.8 mi) from University of California, Irvine and 11.7 km (7.2 mi) from Fashion Island. Highlights at this Mediterranean hotel include a restaurant, an indoor swimming pool and a complimentary breakfast. .The restaurant, Sweet Spot Bar & Grille, serves American cuisine and is open for dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, Hot tub and pool loungers. 7998 square feet (743 square metres) of event facilities include 9 meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find a free manager's reception, Wi-Fi in public areas and a snack bar/deli. There's also valet parking, along with the convenience of a free airport shuttle. .Sights within a 15-minute drive of this Santa Ana hotel include Honda Center and Irvine Spectrum Center.

What's nearby

  • South Coast Plaza - 4 min drive - 4.9 km
  • Segerstrom Center for the Arts - 4 min drive - 5.2 km
  • Santa Ana Zoo - 5 min drive - 4.6 km
  • University of California, Irvine - 7 min drive - 9.4 km
  • Disneyland® Resort - 13 min drive - 17.3 km

Getting around

  • Tustin Station - 10 min drive
  • Orange County, CA (SNA-John Wayne) - 8 min drive

Restaurants

  • ‪Pumper Pickle - ‬15 min walk
  • ‪Taco Bell - ‬13 min walk
  • ‪Del Taco - ‬18 min walk
  • ‪Del Taco - ‬6 min walk
  • ‪Jack in the Box - ‬3 min walk

About this property

Embassy Suites by Hilton Santa Ana Orange County Airport

Mediterranean hotel with free breakfast and free airport shuttle
Embassy Suites by Hilton Santa Ana Orange County Airport offers its guests an indoor pool, Access to hot tub, and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have WiFi and wired Internet for a fee.

A business centre and 9 meeting rooms are available. Event space at this hotel measures 7998 square feet (743 square metres) and includes a conference centre. A vending machine, gift shops/newsstands, and concierge services are also featured at the business-friendly Embassy Suites by Hilton Santa Ana Orange County Airport. A roundtrip airport shuttle is free (available on request). Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Mediterranean Santa Ana hotel is smoke free.

  • 1 building
  • 301 guestrooms or units
  • 10 levels
  • 7998 sq ft of conference space
  • 743 sq. m of conference space
  • Built in 1985
  • Cooked-to-order breakfast (free)
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Embassy Suites by Hilton Santa Ana Orange County Airport offers 301 accommodations with laptop-compatible safes and coffee/tea makers. This accommodation offers separate sitting areas and includes sofa beds. Televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Santa Ana hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

Chinese (Mandarin), English, Japanese, Spanish

Similar properties

Property amenity

MainStay Suites John Wayne Airport by Choice Hotels

  • Pool
  • Hot tub
  • Breakfast included
  • Free airport shuttle
4.0 out of 5, Very good, 1,094 reviews
The price is NZ$183
includes taxes & fees
21 Apr - 22 Apr
MainStay Suites John Wayne Airport by Choice Hotels

Property amenities

Internet

  • Available in all rooms: WiFi (USD 6.70); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 6.70); wired internet (surcharge)

Parking and transport

  • Free return airport shuttle from 5:30 AM to 10:30 PM at scheduled times and on request
  • Parking on site (USD 22 per night)
  • Valet parking on site (USD 26 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free cooked-to-order breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Sweet Spot Bar & Grille

Things to do

  • Gym
  • Hot tub
  • Indoor pool

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 9 meeting rooms
  • Business centre
  • Conference centre (7,998 square foot of space)

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Living room
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 99

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 6.7 (rates may vary)
  • Fee for in-room wired Internet: USD 6.7 (rates may vary)
  • Fee for wireless Internet in public areas: USD 6.7 (rates may vary)
  • Fee for wired Internet in public areas: USD 6.7 (rates may vary)
  • Self-parking fee: USD 22 per night
  • Valet parking fee: USD 26 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 99 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards and cash.
    This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Orange
Embassy Suites Orange Hotel Santa Ana County Airport North
Embassy Suites Santa Ana Orange County Airport North
Embassy Suites Hilton Santa Ana Orange County Airport Hotel
Embassy Suites Hilton Orange County Airport Hotel
Embassy Suites Hilton Santa Ana Orange County Airport
Embassy Suites Hilton Orange County Airport
Embassy Suites By Hilton Santa Ana Orange County Airport CA
Santa Ana Embassy Suites
Embassy Suites by Hilton Santa Ana Orange County Airport Hotel

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton Santa Ana Orange County Airport?

Embassy Suites by Hilton Santa Ana Orange County Airport offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton Santa Ana Orange County Airport?

As of 15 Apr 2025, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Santa Ana Orange County Airport on 11 May 2025 start from NZ$246.11, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton Santa Ana Orange County Airport?

Yep, Embassy Suites by Hilton Santa Ana Orange County Airport has a self car park for USD 22 per night. Onsite parking is limited.

Are there any beaches close to Embassy Suites by Hilton Santa Ana Orange County Airport?

The closest beach to Embassy Suites by Hilton Santa Ana Orange County Airport is Newport Dune (11 km).

Does Embassy Suites by Hilton Santa Ana Orange County Airport have a pool?

Embassy Suites by Hilton Santa Ana Orange County Airport has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Is Embassy Suites by Hilton Santa Ana Orange County Airport family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Embassy Suites by Hilton Santa Ana Orange County Airport is a hit with families.

Does Embassy Suites by Hilton Santa Ana Orange County Airport serve breakfast?

You bet, our travelers are hooked on the free cooked-to-order brekkie here! Offered on weekdays from 6:00 AM to 9:00 AM and on weekends between 7:00 AM and 10:00 AM, this is the perfect spot to fuel up for a day of adventure.

Is there a free airport shuttle available at Embassy Suites by Hilton Santa Ana Orange County Airport?

Yep, there's a free airport shuttle that runs from 5:30 AM - 10:30 PM on request.

Is there a bar or restaurant at Embassy Suites by Hilton Santa Ana Orange County Airport?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Embassy Suites by Hilton Santa Ana Orange County Airport?

Check-in begins at 4 PM. Check-out time is 11 AM.

Embassy Suites by Hilton Santa Ana Orange County Airport Reviews

Reviews

6.2
Rating 10 - Excellent. 430 out of 1565 reviews
Rating 8 - Good. 231 out of 1565 reviews
Rating 6 - Okay. 277 out of 1565 reviews
Rating 4 - Poor. 259 out of 1565 reviews
Rating 2 - Terrible. 368 out of 1565 reviews

6.2/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

5.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

NAO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice, but because of the weather or something, it smelled little musty. the weather was kind of wet, and never got dry in the room. Food was great, staff were great.
Stayed 1 night in Sep 2024

10/10 Excellent

Marshay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kids and I really enjoyed our stay here. Everything was great although our room was a little old and outdated. There were a few chips and broken items in there other than that the stay was nice.
Stayed 1 night in Jan 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, room comfort
Front desk offered late check out of 12pm. Friends arrived 1 hr after us and they offered check out of 1 pm. Next morning, tried to switch our check out to 1pm too since we’re going to the airport together and was told we had to check out at 11:30am, not 12, and that our friends would be charged $50 if they stayed until 1pm.
Stayed 1 night in Jan 2025

8/10 Good

Edward S

Travelled with family and small children
Liked: Cleanliness, staff & service
We always stay at Embassy Suites for the breakfast and clean/ comfortable rooms. We were a little sad that our room was not in the best shape and bathroom was in desperate need of repairs and cleaning. We went to breakfast the next morning to find an extremely long line for hot breakfast and hardly no option's for cold/quick and easy breakfast. The Emassy suites in Santa Clarita/Valencia sets the bar high on their breakfast! Maybe Santa Ana can get some tips from them. This property seems to be in the worst condition out of all we have stayed in.. not terrible but not good either.(some non working elevators) Fine for one nights stay...but stay elsewhere for more than that!
Stayed 1 night in Dec 2024

2/10 Terrible

crystal

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oldy moldy run down hotel
It was awful because the night we arrived they checked me in and i had to get a few new working key cards until i finally got to settle in. The manager had to walk me to my door to unlock it and make sure our keys finally worked. Our room was missing towels, soap, shampoo, and conditioner. Our middle door would not shut gently and looks as though it was karate kicked numerous times. The bathroom had painted over numerous kinds of hair strands and the floors were rotting due to moisture. The curtains were dirty and could not fully move without more force than a tug. We have stayed at many other Embassy locations and we went to the happy hour for some finger foods. They literally served 2 diff cubed cheeses, 1 type of cracker, and a baby greens salad from a bag, and 1 sauce. Woke up in the am for breakfast and they had some cereal, breads, drinks, omelets, sausage links, eggs (a scramble), and oatmeal. They had no dairy alternatives or substitutions of any kind. They ran out of everything. You are probably wondering did we ask to move rooms? Yes, each room got worse and the final one had no heating.
Stayed 1 night in Jan 2025

10/10 Excellent

Aldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Jan 2025

6/10 Okay

Francesca

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Room smelled very bad, stained curtains and floor. Ripped up rug and broken bathroom door.
Stayed 1 night in Oct 2024

2/10 Terrible

Yasmin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Marianne

Stayed 1 night in Dec 2024

2/10 Terrible

jeffrey

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a HOPE conference nobody mentioned and 6am drums with church service. Why do they need drums? On the weekend no less. Plus, no room cleaning, toilet paper or new towels. This was worse than the LAX Embassy when during the pandemic, they had homeless people staying next to you. Breakfast was powdered eggs, no other protein and a 30 person line for the omelette. Pass, this is no Hilton property.
Stayed 3 nights in Dec 2024

8/10 Good

Tran

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Asma

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how the staff treated us. They were kind and welcoming. Also enjoyed the hot tub and the breakfast was nice.
Stayed 1 night in Jan 2025

10/10 Excellent

Jenny

Stayed 1 night in Jan 2025

8/10 Good

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Sherrill, Phoenix

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like that it was off a major highway, close to beaches and shopping. Did not like that we did not have AC (altho they comped our parking in lieu of this), overcrowded breakfast buffet area, did not get to use our free omelette tickets, was way way overcrowded so we ate off property.
Stayed 3 nights in Dec 2024

6/10 Okay

Ana C

Disliked: Staff & service, room comfort
Poor
Asked up front for Pillows and Blankets for sofa bed. Did not get them. Called them from my room a million times and no answer. Next day called again from hotel room and cell phone. Never answered. King bed was not comfortable at all. Woke up with my back hurting.
Stayed 2 nights in Dec 2024

2/10 Terrible

Enrique

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is outdated very old furniture and bathtub needs to be replaced because they are too old
Stayed 2 nights in Jan 2025

6/10 Okay

Dat

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel is dirty
Stayed 2 nights in Dec 2024

2/10 Terrible

Amber

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty room, poor staff service. Gross food.
Stayed 2 nights in Sep 2024

2/10 Terrible

Thinh

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Brandie

Disliked: Cleanliness, amenities, property conditions & facilities
There was no heat at this property, room was not clean and phone did not work. We never received blankets for the pull out bed and towels stay in front of the door the entire stay.
Stayed 2 nights in Dec 2024

2/10 Terrible

Sharon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TERRIBLE STAY
This was the second trip to this hotel in two months. The first trip in November was also terrible. Had to be moved to a different room because the heater didn't work. One this trip Dec. 30. WE ARRIVED AND WERE 45 MINUTES EARLY. THEY WON'T CHECK US IN BECAUSE EVERYONE WAS CLEANING ALL THE ROOMS. BUT PEOPLE CAME IN AFTER US WITH THEIR LUGGAGE AND WERE GIVEN A ROOM?? WILL NOT STAY AGAIN. THE ROOM HAD ONE TOWEL, NO SHOWER CURTAIN. AND THE RUG WAS STAINED AND THE BATHROOM HAD NO SHOWER CURTAIN AND THE DOOR WAS PULLING APART FROM THE DOOR. TERRIBLE STAY
Bathroom door.
Bathroom
Stayed 1 night in Dec 2024

4/10 Poor

Rafael

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The tub was dirty and the water clogged while showering, it was very disgusting.
Stayed 1 night in Dec 2024

6/10 Okay

CINTHYA

Disliked: Cleanliness
Like the space of the room,
Stayed 4 nights in Dec 2024