2/10 Terrible
Anjan
Travelled with family
6 Aug 2024
Disliked: Cleanliness, staff & service
I paid $1,200 for two nights and expected much better:
1) The sofa bed smelled like cat urine (or human urine maybe) and we had to ask for it to be changed, after using it for the first night (because we checked in very late). Disgusting!
2) During the first day, I left a couple of footprints from my dirty shoes in the bathroom. Room service came after that but didn't mop the bathroom floor, they only changed the towels! Seriously? The front desk told me I have to state I want a daily "full clean" instead of a "refresh clean". This is dishonesty at it's finest - how am I supposed to know this option exists if nobody explained this option to me at time of check-in?
I can handle most things, but not dishonesty. Residence Inn, do better.
Anjan
Stayed 2 nights in Aug 2024