2/10 Terrible
Anitra
Travelled with family
20 Jan 2025
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I was immediately texted after booking with a “free upgrade” to a larger condo, this should have been a red flag. The space we were “upgraded” to did not have a functioning tub, so I asked to move. We were moved to a different condo, still not my original reservation: the space we moved in to also did not have a functioning tub, the cold water knob is literally coming out of the tile and the knob just spins but water does not come on, the heat does not work, there are no extra blankets in the rooms, and the bathroom window does not close. This is not a rentable space. Do not stay here with your family. It was clean but you can not shower and you can not sleep without blankets. I called the host and she explained the shower was from hurricane damage. I asked about the cold temperature and she informed me that the air was warm enough. I asked about blankets and she said there are extra in the closets (there are none). I asked about the bathroom window, and again, she said it is hurricane damage. I asked why she felt this space was rentable and her explanation was “there is another rental down the street for $400 a night. This isn’t the Ritz Carlton.” I explained that the Ritz Carlton is only great if you can shower and sleep there, you know, with blankets. I asked her to consider a refund and she told me I should have complained upon check-in, which was approximately 11pm.
Anitra
Stayed 1 night in Jan 2025
