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Crowne Plaza Shanghai Nanjing Road by IHG

4.5 star property
Luxury hotel with 2 restaurants and fitness centre

Photo gallery for Crowne Plaza Shanghai Nanjing Road by IHG

Exterior
Bar (on property)
Suite, 1 Bedroom (Worklife)
Point of interest
Premium bedding, minibar, in-room safe, desk

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Pool
  • Gym
  • Room service
The current price is NZ$219
includes taxes & fees
2 Apr - 3 Apr

Explore the area

Map
700 Jiujiang Road/719 Nanjing Road, Huangpu District, Shanghai, Shanghai, 200001
  • Nanjing Road Shopping District
    ‪1 min walk‬
  • People's Square
    ‪7 min walk‬
  • The Bund
    ‪5 min drive‬
  • Shanghai (PVG-Pudong Intl.)
    ‪45 min drive‬

Room options

View all photos for Standard Room, 1 King Bed (High Floor)

Standard Room, 1 King Bed (High Floor)

Standard Room, 1 King Bed (High Floor)

Highlights

Air conditioning
Fridge
TV
Premium bedding
Shower/bath combination
Hairdryer
Bathrobes
Private bathroom
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (High Floor)

Junior Suite, 1 King Bed (High Floor)

Junior Suite, 1 King Bed (High Floor)

Highlights

Air conditioning
Fridge
TV
Premium bedding
Shower/bath combination
Hairdryer
Bathrobes
Private bathroom
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Highlights

Air conditioning
Fridge
TV
Premium bedding
Shower/bath combination
Hairdryer
Bathrobes
Private bathroom
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Worklife)

Suite, 1 Bedroom (Worklife)

Suite, 1 Bedroom (Worklife)

Highlights

Air conditioning
Fridge
TV
Sofa bed - single
Separate bedroom
Premium bedding
Shower/bath combination
Hairdryer
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed

Highlights

Air conditioning
Fridge
TV
Premium bedding
Shower/bath combination
Hairdryer
Private bathroom
Electric kettle
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

Highlights

Air conditioning
Fridge
TV
Premium bedding
Shower/bath combination
Hairdryer
Bathrobes
Private bathroom
  • Sleeps 3
  • 1 Single Bed

View all photos for Standard Room, 2 Single Beds

Premium bedding, minibar, in-room safe, desk

Standard Room, 2 Single Beds

Highlights

Air conditioning
Fridge
TV
Premium bedding
Shower/bath combination
Hairdryer
Bathrobes
Private bathroom
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 2 Single Beds (Worklife)

Premium Room, 2 Single Beds (Worklife)

Premium Room, 2 Single Beds (Worklife)

Highlights

Air conditioning
Fridge
TV
Premium bedding
Shower/bath combination
Hairdryer
Bathrobes
Private bathroom
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 1 King Bed (Worklife)

Premium Room, 1 King Bed (Worklife)

Premium Room, 1 King Bed (Worklife)

Highlights

Air conditioning
Fridge
TV
Premium bedding
Shower/bath combination
Hairdryer
Bathrobes
Private bathroom
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, minibar, in-room safe, desk

Standard Room

Highlights

Air conditioning
Fridge
TV
Premium bedding
Shower/bath combination
Hairdryer
Bathrobes
Private bathroom
  • 30 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room, 1 King Bed with Sofa bed (Kids Theme)

Premium Room, 1 King Bed with Sofa bed (Kids Theme)

Premium Room, 1 King Bed with Sofa bed (Kids Theme)

Highlights

Air conditioning
Fridge
TV
Premium bedding
Shower/bath combination
Hairdryer
Bathrobes
Private bathroom
  • 40 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed

Premium Room, 1 King Bed

Highlights

Air conditioning
Fridge
TV
Premium bedding
Shower/bath combination
Hairdryer
Bathrobes
Private bathroom
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds (High Floor)

Standard Room, 2 Single Beds (High Floor)

Standard Room, 2 Single Beds (High Floor)

Highlights

Air conditioning
Fridge
TV
Premium bedding
Shower/bath combination
Hairdryer
Bathrobes
Private bathroom
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for 1 King Junior Suite

Premium bedding, minibar, in-room safe, desk

1 King Junior Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for 1 King Standard

Premium bedding, minibar, in-room safe, desk

1 King Standard

  • Sleeps 2
  • 1 Queen Bed

View all photos for 1 King Premium Worklife

Premium bedding, minibar, in-room safe, desk

1 King Premium Worklife

  • Sleeps 2
  • 1 Queen Bed

View all photos for 2 Twin Premium Worklife

Premium bedding, minibar, in-room safe, desk

2 Twin Premium Worklife

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room

Premium bedding, minibar, in-room safe, desk

Standard Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for 1 King Premium Kids Theme Sofa Bed

Premium bedding, minibar, in-room safe, desk

1 King Premium Kids Theme Sofa Bed

  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Suite - Courtyard-View (Double Bed)

Premium bedding, minibar, in-room safe, desk

Suite - Courtyard-View (Double Bed)

  • Sleeps 2
  • 1 Queen Bed

View all photos for 2 Twin Standard Room High Floor

Premium bedding, minibar, in-room safe, desk

2 Twin Standard Room High Floor

  • Sleeps 2
  • 2 Single Beds

View all photos for 1 king Standard Room High Floor

Premium bedding, minibar, in-room safe, desk

1 king Standard Room High Floor

  • Sleeps 2
  • 1 Queen Bed

View all photos for 1 King 1 Bedroom Suite

Premium bedding, minibar, in-room safe, desk

1 King 1 Bedroom Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for 1 King Bed 1 Bedroom Courtyard Suite

Premium bedding, minibar, in-room safe, desk

1 King Bed 1 Bedroom Courtyard Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room

Premium bedding, minibar, in-room safe, desk

Premium Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Suite

Premium bedding, minibar, in-room safe, desk

Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for 2 Twin Standard

Premium bedding, minibar, in-room safe, desk

2 Twin Standard

  • Sleeps 2
  • 2 Single Beds

View all photos for 1 King Junior Suite High Floor

Premium bedding, minibar, in-room safe, desk

1 King Junior Suite High Floor

  • Sleeps 2
  • 1 Queen Bed

View all photos for 2 Twin Bed 1 Bedroom Courtyard Suite

Premium bedding, minibar, in-room safe, desk

2 Twin Bed 1 Bedroom Courtyard Suite

  • Sleeps 2
  • 2 Single Beds

View all photos for 1 King 1 Bdrm STE Worklife

Premium bedding, minibar, in-room safe, desk

1 King 1 Bdrm STE Worklife

  • Sleeps 2
  • 1 Queen Bed

View all photos for 2 Twin Premium Room

Premium bedding, minibar, in-room safe, desk

2 Twin Premium Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Suite

Premium bedding, minibar, in-room safe, desk

Deluxe Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite - Courtyard-View (2 Beds)

Premium bedding, minibar, in-room safe, desk

Suite - Courtyard-View (2 Beds)

  • Sleeps 2
  • 2 Single Beds

View all photos for 1 King Premium Room

Premium bedding, minibar, in-room safe, desk

1 King Premium Room

  • Sleeps 2
  • 1 Queen Bed

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About the area

Shanghai

A luxury stay in the heart of Shanghai awaits you at Crowne Plaza Shanghai Nanjing Road by IHG. Within steps you'll find Nanjing Road Shopping District and People's Square within a 10-minute stroll. Highlights at this hotel include 2 restaurants, an indoor swimming pool and a bar/lounge. .The restaurant, Comely, is open for breakfast, lunch and dinner. Business amenities include a meeting room and a business centre. Additionally, you'll find free Wi-Fi in public areas and a gym. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of self parking. .Attractions within a 30-minute walk of this 4.5-property class Downtown Shanghai hotel include West Nanjing Road and Yu Garden.

What's nearby

  • Nanjing Road Shopping District - 1 min walk - 0.1 km
  • People's Square - 7 min walk - 0.7 km
  • West Nanjing Road - 11 min walk - 1.0 km
  • Yu Garden - 3 min drive - 2.4 km
  • The Bund - 5 min drive - 4.3 km

Getting around

  • People's Square Station - 11 min walk
  • Shanghai South Railway Station - 13 min drive
  • Hongqiao International Airport (SHA) - 27 min drive

Restaurants

  • ‪丽晶轩 - ‬1 min walk
  • ‪串场 - ‬1 min walk
  • ‪凯乐文地中海餐厅 - ‬1 min walk
  • ‪Jamaica Blue - ‬1 min walk
  • ‪必爱歌 - ‬3 min walk

About this property

Crowne Plaza Shanghai Nanjing Road by IHG

Luxury hotel with 2 restaurants and fitness centre
Crowne Plaza Shanghai Nanjing Road by IHG offers its guests an indoor pool and a fitness centre. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the luxury Crowne Plaza Shanghai Nanjing Road by IHG. Parking is available for a fee.

This 4.5-star Shanghai hotel is smoke free.

  • 1 building
  • 390 guestrooms or units
  • 25 levels
  • 2 dining venues
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
Crowne Plaza Shanghai Nanjing Road by IHG offers 390 accommodations with minibars and a safe. Beds feature premium bedding. Satellite televisions are provided. Bathrooms include a combined bath/shower unit, slippers, complimentary toiletries and hairdryers.

This Shanghai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and complimentary bottles of water. Housekeeping is provided on a daily basis.

Languages

Chinese (Mandarin), English, Japanese

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (CNY 120 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CNY 256 to 256 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Comely
  • Regent Chinese Restaurant

Things to do

  • Gym
  • Indoor pool
  • Shopping centre

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Lift (100 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Crowne Plaza Shanghai Nanjing Road by IHG

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 286.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 256 to 256 for adults and CNY 0 to 128 for children
  • Self-parking fee: CNY 120 per night
  • Rollaway bed fee: CNY 286.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Majesty Hotel Shanghai Plaza
Majesty Plaza Shanghai
Majesty Plaza Hotel Shanghai
Majesty Plaza Shanghai Hotel Shanghai
Majesty Plaza Shanghai Hotel
Majesty Plaza Hotel Shanghai
Majesty Plaza Shanghai
Crowne Plaza Shanghai Nanjing Road by IHG Hotel
Crowne Plaza Shanghai Nanjing Road an IHG Hotel
Crowne Plaza Shanghai Nanjing Road by IHG Shanghai
Crowne Plaza Shanghai Nanjing Road by IHG Hotel Shanghai

Frequently asked questions

What is the cancellation policy at Crowne Plaza Shanghai Nanjing Road by IHG?

Crowne Plaza Shanghai Nanjing Road by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crowne Plaza Shanghai Nanjing Road by IHG?

As of 26 Mar 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza Shanghai Nanjing Road by IHG on 2 Apr 2025 start from NZ$219.41, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crowne Plaza Shanghai Nanjing Road by IHG?

Yep, Crowne Plaza Shanghai Nanjing Road by IHG has a self car park for CNY 120 per night.

Does Crowne Plaza Shanghai Nanjing Road by IHG have a pool?

Crowne Plaza Shanghai Nanjing Road by IHG has an indoor pool.

What makes Crowne Plaza Shanghai Nanjing Road by IHG a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Crowne Plaza Shanghai Nanjing Road by IHG.

Does Crowne Plaza Shanghai Nanjing Road by IHG serve breakfast?

You bet, buffet brekkie is available daily between 6:30 AM and 10:00 AM.

Is there a free airport shuttle available at Crowne Plaza Shanghai Nanjing Road by IHG?

No, Crowne Plaza Shanghai Nanjing Road by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Crowne Plaza Shanghai Nanjing Road by IHG?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Crowne Plaza Shanghai Nanjing Road by IHG?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Crowne Plaza Shanghai Nanjing Road by IHG?

No, pets and service animals are not allowed.

Crowne Plaza Shanghai Nanjing Road by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 176 out of 290 reviews
Rating 8 - Good. 75 out of 290 reviews
Rating 6 - Okay. 23 out of 290 reviews
Rating 4 - Poor. 8 out of 290 reviews
Rating 2 - Terrible. 8 out of 290 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

ANIL

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
JUST A VERY OLD HOTEL WITH NO UPKEEP MAKING FOOL OF PEOPLE AS LOCATION IS GOOD FOR TOURIST
Stayed 5 nights in Dec 2024

10/10 Excellent

wuiston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and the hotel staff was really nice and helpful.
Stayed 3 nights in Dec 2024

8/10 Good

Nontarida

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The location is perfect and convenient for tourists however the room is quite old and the heater was too hot the a/c system run the same temp for a whole building, we have to open the window instead and that cause a noisy problem
Stayed 4 nights in Nov 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Nov 2024

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Unfortunately the room and probably the whole hotel was very hot. There was no way to turn the AC on since it is disabled for the winter. This seems to be a common denominator across all hotels in the area, I don’t think it is unique to this one. So I had to open a window. However, It was small window with a very tiny crack. It took more than a day to cool off. The first night was as hot as an oven and very uncomfortable. Sleeping was not an option. Second night it was heaven.
Stayed 3 nights in Dec 2024

8/10 Good

Guoqiang

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located at heart of Shanghai! Busy area loaded with shops, department stores, and restaurants.
Stayed 3 nights in Nov 2024

10/10 Excellent

My

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect start to our trip
We spent three nights at the Crowne Plaza at the beginning of our trip to China, and it was fantastic. Highlights: Prime Location: The hotel is ideally located right next to Nanjing Road, making it easy to explore the area on foot. It’s also within walking distance of the iconic Bund, which was a major plus. Local Breakfast Options: Instead of the hotel’s buffet, we enjoyed trying Chinese breakfast items from nearby street shops off Nanjing Road. There are also numerous coffee shops in the area for a quick caffeine fix. Exceptional Service: The staff were very friendly and went out of their way to be helpful, adding to the overall positive experience. Stunning City Views: Our room offered a spectacular view of the city, including the Bund, which made our stay even more memorable. Overall: The Crowne Plaza was a fantastic choice for kicking off our trip. We thoroughly enjoyed our time and would highly recommend it.
Stayed 3 nights in Nov 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meng Yan Yan our cleaner was exceptionally helpful and attended to every need during our stay. She was very friendly as well
Stayed 8 nights in Nov 2024

10/10 Excellent

Sheryl

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2024

10/10 Excellent

Ron

Stayed 3 nights in Nov 2024

10/10 Excellent

Hong Seng, Singapore

Stayed 10 nights in Oct 2024

8/10 Good

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will stay the hotel when I am travelling to Shanghai next time
Stayed 3 nights in Nov 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Your usual international hotel with no extra
I've been travelling around a few cities in China before checking in to this hotel. First, check in was really slow. Room was pretty standard of an international hotel. Nothing more nothing less. Housekeeping was minimal. Showercap was not replaced even though it was lost on the first day so my girl had to shower without a shower cap on the next few days. For some reasons she couldn't wash her hair during that few days so it was very inconvenient. Ran out of toothpaste too. There are a lot more local hotels that are high tech, better service and at half the price . So totally NOT worth the amount paid. But if you are looking for nice bed and good location, this hotel fulfils the requirements.
Stayed 3 nights in Nov 2024

10/10 Excellent

Adam

Liked: Staff & service, property conditions & facilities
This Crowe Plaza on Nanjing road is arguably the most convenient location you can stay for the first time visiting Shanghai. My room was clean, staffs were friendly.
Stayed 4 nights in Nov 2024

10/10 Excellent

Maeva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is located just a block to the people square metro station, busy pedestrian plazar surrounded posh shopping malls, restaurant close to the Bund.
Stayed 7 nights in Nov 2024

6/10 Okay

JUN

Disliked: Staff & service, amenities, property conditions & facilities
Old.
Stayed 5 nights in Oct 2024

10/10 Excellent

RONG

Liked: Cleanliness, amenities, property conditions & facilities
👍
Stayed 19 nights in Oct 2024

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Nov 2024

4/10 Poor

Melvin

Stayed 3 nights in Nov 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
No AC, very hot. No portable AC or fan
Stayed 4 nights in Nov 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value in downtown Shanghai
Excellent value comfortable hotel in downtown Shanghai. Breakfast was excellent and service perfect. Would recommend.
Stayed 3 nights in Nov 2024

8/10 Good

Georgius randy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room is clean but the the doesn’t work, there busy with working in the building every day is very noisy if you at the low level
Stayed 3 nights in Nov 2024

4/10 Poor

annabel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I need to check out 2 days earlier due to the flight changes. Hotel will charge 1000 RMB for any changes, and without returning any prepaid fee for breakfast, even Expedia talked to the booking dept.. This is a hotel like emperor's daughter, who doesn't worry no one will marry the daughter due to the location. There is no customer focused philosophy. They actually could sell the hotel easily at weekend, but they refused to make the change for free, even I offered to use the two nights I've paid in two weeks. They are not flexible at all, customer's needs meant nothing to them. I would not recommend to stay in this hotel unless you are very sure that you could stay the entire booking time. Otherwise, their penalty is readily available for you. I normally do not like to leave any comments on hotels, but I was surprised by the lacking customer orientated hotel with the brand of Crown Plaza. I am not sure I would trust the name of Crown Plaza as I used to! There are plenty choices out there.
Stayed 1 night in Nov 2024