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Horseshoe Bossier Casino & Hotel

4.0 star property
Riverfront resort with 6 restaurants and casino

Photo gallery for Horseshoe Bossier Casino & Hotel

Interior entrance
Premium bedding, in-room safe, desk, laptop workspace
6 restaurants, breakfast, lunch, dinner served; American cuisine
Front of property
Casino

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Room service
  • Gym
  • Bar
The current price is NZ$151
includes taxes & fees
4 May - 5 May

Explore the area

Map
711 Horseshoe Blvd, Bossier City, LA, 71111
  • Horseshoe Bossier City Casino
    ‪1 min walk‬
  • Louisiana Boardwalk
    ‪11 min walk‬
  • Margaritaville Resort Casino
    ‪15 min walk‬
  • Shreveport, LA (SHV-Shreveport Regional)
    ‪11 min drive‬

Room options

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, River View (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds, Non Smoking, River View (Newly Renovated)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic 2 Queen Beds Smoking (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Classic 2 Queen Beds Smoking (Newly Renovated)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic King Smoking (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Classic King Smoking (Newly Renovated)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Bed Smoking (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Deluxe King Bed Smoking (Newly Renovated)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room River View King Smoking (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room River View King Smoking (Newly Renovated)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe River View 2 Queens Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Deluxe River View 2 Queens Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 51 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room River View 2 Queens Smoking (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room River View 2 Queens Smoking (Newly Renovated)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

View all photos for Luxury Room, 1 King Bed, Smoking, River View

Premium bedding, in-room safe, desk, laptop workspace

Luxury Room, 1 King Bed, Smoking, River View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room, 2 Queen Beds, Smoking, River View

Premium bedding, in-room safe, desk, laptop workspace

Luxury Room, 2 Queen Beds, Smoking, River View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 51 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, River View (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking, River View (Newly Renovated)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, River View (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Non Smoking, River View (Newly Renovated)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Non Smoking, River View (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 2 Queen Beds, Non Smoking, River View (Newly Renovated)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 2 Queen Beds, Non Smoking (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Classic Room, 2 Queen Beds, Non Smoking (Newly Renovated)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

View all photos for Luxury Room, 1 King Bed, Non Smoking (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Luxury Room, 1 King Bed, Non Smoking (Newly Renovated)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe River View King Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Deluxe River View King Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Luxury Room, 2 Queen Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 51 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe King Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Deluxe King Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Non Smoking (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Classic Room, 1 King Bed, Non Smoking (Newly Renovated)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Smoking

Premium bedding, in-room safe, desk, laptop workspace

Luxury Room, 1 King Bed, Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic 2 Queens Smoking

Premium bedding, in-room safe, desk, laptop workspace

Classic 2 Queens Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 51 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Luxury Room, 2 Queen Beds, Smoking

Premium bedding, in-room safe, desk, laptop workspace

Luxury Room, 2 Queen Beds, Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 51 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic King Smoking

Premium bedding, in-room safe, desk, laptop workspace

Classic King Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic 2 Queens Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Classic 2 Queens Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 51 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic King Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Classic King Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Newly Renovated)

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking (Newly Renovated)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

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4.4 out of 5, Excellent, 1,000 reviews
The price is NZ$240
includes taxes & fees
27 Apr - 28 Apr
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About the area

Bossier City

Horseshoe Bossier Casino & Hotel places you steps from Horseshoe Bossier City Casino and within a 15-minute stroll of Louisiana Boardwalk. Highlights at this resort include 6 restaurants, 2 bars/lounges and a casino. .The steakhouse, Jack Binions Steak House, serves American cuisine and is open for dinner. Enjoy the outdoor swimming pool and gym. 11522 square feet (1070 square metres) of event facilities include 3 meeting rooms and conference space. Additionally, you'll find a 24-hour front desk, express check-out and a gift shop. There's also the convenience of free valet parking. .Places within a 30-minute walk of this 4-property class Bossier City resort include R.S. Barnwell Memorial Garden & Art Center and RiverView Hall & Theater.
View more Resorts in Bossier CityOpens in a new window

What's nearby

  • Horseshoe Bossier City Casino - 1 min walk - 0.1 km
  • Louisiana Boardwalk - 11 min walk - 0.9 km
  • Margaritaville Resort Casino - 15 min walk - 1.3 km
  • Bally's Shreveport Casino & Hotel - 2 min drive - 2.2 km
  • Sam's Town Casino - 3 min drive - 2.4 km

Getting around

  • Shreveport, LA (SHV-Shreveport Regional) - 11 min drive

Restaurants

  • ‪Horseshoe VIP Lounge - ‬1 min walk
  • ‪Flying Heart Brewing & Pub - ‬8 min walk
  • ‪8oz. Burger Bar - ‬4 min walk
  • ‪Blind Tiger - ‬2 min drive
  • ‪BeauxJax Crafthouse - ‬5 min walk

About this property

Horseshoe Bossier Casino & Hotel

Riverfront resort with 6 restaurants and casino
Horseshoe Bossier Casino & Hotel offers its guests an outdoor pool and a fitness centre. There are 6 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges.

Event space at this resort measures 11522 square feet (1070 square metres) and includes conference space. A casino, gift shops/newsstands, and room service (during limited hours) are also featured at the business-friendly Horseshoe Bossier Casino & Hotel. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4-star Bossier City resort.

  • 606 guestrooms or units
  • 25 levels
  • 6 dining venues
  • 2 bars or lounges
  • 11522 sq ft of conference space
  • 1070 sq. m of conference space
  • Built in 1997
  • Casino
  • Conference space
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
Horseshoe Bossier Casino & Hotel offers 606 accommodations with a safe and a hairdryer. This accommodation offers separate sitting areas. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels and pay-per-view films.

Bathrooms include a combined bath/shower unit and complimentary toiletries. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains.

Languages

English

Similar properties

Hallway

Margaritaville Resort Casino

  • Pool
  • Hot tub
  • Spa
  • Parking included
4.2 out of 5, Very good, 1,723 reviews
The price is NZ$214
includes taxes & fees
4 May - 5 May
Margaritaville Resort Casino

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • 2 bars/lounges
  • 6 restaurants

Restaurants on site

  • 8oz Burger Bar
  • Caesars Sportsbook Bar
  • Casa Di Amici
  • Jack Binions Steak House
  • Jasmine's Noodle Bar

Things to do

  • 1,000 slot machines
  • 60 gaming tables
  • Casino (30,000 square foot of space)
  • Gym
  • Outdoor pool
  • Shopping

Family friendly

  • Free cot
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Porter/bellhop

Business services

  • 11,522 square feet of conference space
  • 3 meeting rooms

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • Pay films

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay
  • Resort fee: USD 19.71 per accommodation, per night
The resort fee includes:
  • Fitness centre access
  • Internet access
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Horseshoe Bossier Casino &
Horseshoe & Hotel
Horseshoe Bossier Casino
Horseshoe Bossier Casino & Hotel
Horseshoe Bossier Casino Hotel
Horseshoe Hotel
Horseshoe Bossier City
Horseshoe Casino Luxury All Hotel Bossier City
Horseshoe Hotel Luxury All Suite
Horseshoe Bossier Casino & Hotel Resort
Horseshoe Bossier Casino & Hotel Bossier City
Horseshoe Bossier Casino & Hotel Resort Bossier City

Frequently asked questions

What is the cancellation policy at Horseshoe Bossier Casino & Hotel?

Horseshoe Bossier Casino & Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Horseshoe Bossier Casino & Hotel?

As of 4 Apr 2025, prices found for a 1-night stay for 2 adults at Horseshoe Bossier Casino & Hotel on 4 May 2025 start from NZ$117.44, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Horseshoe Bossier Casino & Hotel?

Yep, Horseshoe Bossier Casino & Hotel has a free self car park and free valet parking.

Are there any beaches close to Horseshoe Bossier Casino & Hotel?

The closest beach to Horseshoe Bossier Casino & Hotel is Cypress Black Bayou Park and Recreation Area (19.3 km).

Does Horseshoe Bossier Casino & Hotel have a pool?

Horseshoe Bossier Casino & Hotel has an outdoor pool.

What luxury perks are available at Horseshoe Bossier Casino & Hotel?

Horseshoe Bossier Casino & Hotel features an outdoor pool, 6 restaurants and 2 bars.

What makes Horseshoe Bossier Casino & Hotel a romantic place to stay?

A bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Horseshoe Bossier Casino & Hotel.

Is Horseshoe Bossier Casino & Hotel family-friendly?

You bet! With amenities such as an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Horseshoe Bossier Casino & Hotel is a hit with families.

Is there a free airport shuttle available at Horseshoe Bossier Casino & Hotel?

No, Horseshoe Bossier Casino & Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Horseshoe Bossier Casino & Hotel?

Yep, you can grab a meal at Horseshoe Bossier Casino & Hotel's onsite restaurant that serves American cuisine.

What time are check-in & check-out at Horseshoe Bossier Casino & Hotel?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at Horseshoe Bossier Casino & Hotel?

No, only service animals are allowed.

Horseshoe Bossier Casino & Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1750 out of 3165 reviews
Rating 8 - Good. 585 out of 3165 reviews
Rating 6 - Okay. 353 out of 3165 reviews
Rating 4 - Poor. 242 out of 3165 reviews
Rating 2 - Terrible. 235 out of 3165 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

jason

Disliked: Cleanliness, property conditions & facilities
Room not so clean No garbage can in room Only half roll of toilet paper
Stayed 1 night in Jan 2025

10/10 Excellent

Carlos

Stayed 1 night in Dec 2024

10/10 Excellent

Christina

Staff was great. Casino did us good
Stayed 1 night in Jan 2025

2/10 Terrible

Angelo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Again
Was unable to go due to severe flooding. Called Hotels.com to try and get the reservation canceled and they told be to call hotel. Called hotel and they said call Hotels.com. I don’t think I will ever use this hotel or Hotels.com again. Horrible horrible customer service.
Stayed 1 night in Dec 2024

4/10 Poor

Michael

Travelled with group
Way too expensive
Stayed 1 night in Dec 2024

10/10 Excellent

Karlena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel with great views and service
Hotel was very clean and presentable when we arrived. Room was sized well and the view was amazing. The door latch didn't line up properly so i had to lift the door slightly to get the lock to close or the door to latch but other than that the stay was great and will go again.
Stayed 1 night in Dec 2024

6/10 Okay

Dede

Stayed 1 night in Dec 2024

10/10 Excellent

Latisha

Stayed 4 nights in Dec 2024

10/10 Excellent

Stephen

Stayed 2 nights in Dec 2024

10/10 Excellent

Josette

Stayed 1 night in Dec 2024

10/10 Excellent

Robin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dagrmit
We enjoyed our stay. Hotel was nice and clean. Great places eat. Would like to see more updated machines. Overall, great stay. Thank you
Stayed 1 night in Dec 2024

10/10 Excellent

crystal

Staff is super friendly and the rooms were nice! Super comfortable. We stayed ad we were passing through with kids and a small dog.
Stayed 1 night in Dec 2024

4/10 Poor

Bivian

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
First off love the hotel and casino, I frequently come to the casino. I book my hotel 3 months in advance to celebrate my 50th birthday. I requested and booked a smoking room with a river view. When checking in i was given a nonsmoking room which was a problem. The staff would not accommodate nor rectify the problem. Given no remedy I stayed, Afterall they had my money. Nice property I attend at least once a week it would have been good to get what I payed for.
Stayed 1 night in Dec 2024

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Good Propy
Stayed 2 nights in Dec 2024

8/10 Good

Rhonda

Liked: Staff & service
Stayed 2 nights in Dec 2024

8/10 Good

Clay

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

TraDakeius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Danny Remore,

Travelled with partner
Liked: Cleanliness, staff & service
The staff was very friendly and responded to needs. The atmosphere was great. The room is outdated for the price.
Stayed 1 night in Dec 2024

2/10 Terrible

William

Travelled with partner
Liked: Amenities, property conditions & facilities
Room is amazing. Customer service was rude. Did not have a non smoking room which I specifically reserved.
Stayed 1 night in Dec 2024

6/10 Okay

michael

Business traveller
Liked: Cleanliness, staff & service, room comfort
first time
First time to stay there and I would say it is a decent hotel however it did show some signs of age. The view of the riverfront was breathtaking.
Stayed 1 night in Dec 2024

2/10 Terrible

TONI

Stayed 1 night in Dec 2024

8/10 Good

Ron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and staff nice. Payout wasn’t nice to anyone that I could see while I was there!
Stayed 1 night in Dec 2024

8/10 Good

Tonya

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
A lot of the staff members were rude and just did not care about guests. If you ask for assistance with something or have a question they had an attitude and act like we were a bother. However, there were a few very nice staff members and they were appreciated. Housekeeping did the very minimum at cleaning and caring for the hotel. Our stay was average at best. Have had worse experiences but have definitely had better.
Stayed 3 nights in Dec 2024

6/10 Okay

Kent

Liked: Cleanliness
Could have been better.
Could not check in early. Had to be 4pm exactly. No coffee pot .
Stayed 1 night in Dec 2024

4/10 Poor

Sarah

Disliked: Staff & service
I paid a good bit extra to be in a newly renovated room. I arrived at 5, check in was at 4. They put me in a basic room that was about $150 cheaper than the one i booked. And it smelled like someone had just smoked about 5 joints in there. I went back to the front desk and told them i was in the wrong room. They said my room wasnt ready yet so I'd have to leave that room and wait for mine. By now it was close to 5:30. I asked how long it would be and she said she couldn't give me an eta. So I had to just sit in the lobby with all my luggage and wait. After about 30 minutes, they finally gave me my room key. When i got to the "newly renovated" room, i was so disappointed. It was basically just new carpet in a very old room. The thermostat was so old, it didn't even have temperatures on it. Just a dial for cool and warm. Definitely not worth the upgrade charge. This was my birthday and it really made the night start on a pretty bad note. Very disappointed.
Stayed 1 night in Dec 2024