2/10 Terrible
colleen
Travelled with family
23 Aug 2024
Disliked: Cleanliness, staff & service
My family and I stayed last night as a halfway point from Virginia to Massachusetts. The hot tub was the draw for my 3 children. Upon arrival I was informed it was $18 to park (didn’t expect that). The hotel I’m sure was nice years ago but it was super outdated. All that aside, it was one night so who cares right?! So I take my kids to the pool and the hot tub is roped off with yellow tape. Huge disappointment considering this is why I chose the place for the kids.
We needed a bed set up for the pullout and had to ask 3 times until we got it 2 hours later. I decided to go down to the lobby verse call to ask for more pillows later that night since it was such a hassle getting a bed set up. So at 8pm I went down to the lobby to ask for 4 more pillows and the woman in the lobby said it would be around 30 minutes. I ended up giving up around 9:45 and going to bed. I swear to god room service or linens came knocking on my families door at 12:45am!!! They continuously knocked but there was no way I was answering the door at that hour. We ended up leaving at 5am this morning and when we opened the door there was a cart with 4 sheets and a blanket (not the 4 pillows I asked for)
Honestly, I’ve never written a review but I was inclined to solely on the hotel staff knocking on our door at 1am!!! It was the oddest thing and we will never be back!
colleen
Stayed 1 night in Aug 2024