Shangri-La Hotels and Resorts - accommodation in Southern Islands

I had an amazing experience at W Hotel Singapore! From the moment I arrived, I was impressed by the quick and seamless check-in process. The staff were incredibly humble, welcoming, and always ready to assist with a smile. The cleanliness of the hotel was outstanding—everything was spotless and well-maintained. The room was beautifully designed, comfortable, and had all the amenities I needed. Room service was prompt and efficient, making my stay even more convenient. The food was fantastic, with a great selection of delicious options to choose from. Whether it was breakfast, in-room dining, or dining at the hotel’s restaurants, everything was top-notch. What truly stood out was the cooperative and professional staff. They went above and beyond to ensure a pleasant stay, making me feel truly valued as a guest. Overall, W Hotel Singapore exceeded my expectations in every way. I highly recommend it to anyone looking for a luxurious and hassle-free stay. I will definitely be returning!

Overall, a very good experience staying at the property. However, there isn't a ramp at the front of the hotel for wheelchair bound guest.

We recently stayed at Village Hotel Sentosa as a family with a baby. While the cleanliness of the room was generally acceptable, we felt that some aspects of the facilities and service could be improved. Unfortunately, there was a major water supply disruption during our stay, which made it very challenging—especially with an infant. Initially, we were also informed that baby essentials like a crib and baby bathtub were unavailable, which was surprising given we were traveling with a young child. That said, once we highlighted the safety concerns and raised our feedback, the hotel took steps to address the situation. They offered compensation in the form of a complimentary night and breakfast for two, and they arranged support from their sister hotel to provide the baby items we needed. We appreciate the eventual service recovery, but we believe the experience could have been smoother if these basic needs had been proactively addressed earlier. Also while water shortage to provide the necessary water bottle with water and provide water wipes for temporary water shortage during 7pm which is dinner period. Overall, it was a mixed stay, with room for improvement in guest readiness and responsiveness—especially for families.